Front office staff as medical educators, risk creators, and risk managers

2016 ◽  
Vol 28 (1) ◽  
pp. 61-64
Author(s):  
Marshall B. Kapp
Keyword(s):  
Office Staff ◽  
Front Office ◽  
Medical Educators ◽  
Risk Managers

Developing English Front Office Materials for Eleventh Grade Students in Second Semester at SMK N 2 Singaraja

2021 ◽  
Vol 1 (2) ◽  
pp. 53-64
Author(s):  
I Gusti Putu Satria Wibawa ◽  
Nyoman Karina Wedanthi ◽  
Kadek Sintya Dewi ◽  
I Gede Budasi
Keyword(s):  
Data Collection ◽  
English Language ◽  
Design And Development ◽  
Teaching Materials ◽  
Office Staff ◽  
Good Material ◽  
Teachers And Students ◽  
Front Office ◽  
Three Stages

This study aims to develop English language materials of front office for second semester students of the eleventh grade at SMK N 2 Singaraja. This study adopts the Design and Development (D&D) which is guided by data collection through six instruments, namely questionnaires for teacher and front office staff, Google form for teachers and students, checklist for students, and checklist for expert judges. There are three stages that the researcher takes to complete this study, namely designing, developing, and evaluating the quality of the teaching materials (product) so that it can be categorized as a good material. The result is that there are four topics developed by the researcher, namely (1) Renewal of reservations, (2) Cancellation of reservations, (3) Handling of group reservations orally and in writing, and (4) Handling of individual reservations orally and in writing.

scholarly journals TUGAS DAN TANGGUNG JAWAB STAFF FRONT OFFICE PADA RUMAH SAKIT MEKARSARI

2020 ◽  
Vol 9 (1) ◽  
pp. 12
Author(s):  
Damdam Damiyana ◽  
Dina Meiliana Sari
Keyword(s):  
Patient Safety ◽  
Data Collection ◽  
Direct Observation ◽  
Field Studies ◽  
Quick Response ◽  
Office Staff ◽  
Provision Of Services ◽  
Front Office

<p>This research was conducted to find out how the responsibility of the Hospital front office staff in serving prospective patients. The study was conducted descriptively by direct observation and a brief interview with the front office supervisor. The writing of this report is presented descriptively to obtain an overview of various information relating to the provision of services to hospital customers. Methods of data collection using documentation studies, field studies and literature studies. The data obtained is then analyzed and presented descriptively. The conclusion can be drawn that the Mekarsari Hospital's Front Office has not been able to provide the best services for patients and their families, and in the Duties and Responsibilities of Front Office Staff must be able to create services that are Quick Response to problems, effective, efficient and prioritize patient safety.</p><p><strong>Keywords:</strong> Front Office, Hospital, Customers</p>

Assessing Front Office Staff Awareness on Mental Health Resources at Youth Friendly Clinics in Los Angeles County

2020 ◽  
Vol 56 (8) ◽  
pp. 1544-1548
Author(s):  
Michelle Seu ◽  
Daniel Lopez ◽  
Michaela Nave ◽  
Elsy Rodriguez ◽  
Elsie Ureta ◽  
...  
Keyword(s):  
Mental Health ◽  
Los Angeles ◽  
Los Angeles County ◽  
Health Resources ◽  
Office Staff ◽  
Front Office ◽  
Youth Friendly

A survey of office practice: Parents, front office staff, nurses and clinicians hold disparate views on adolescent vaccines

Vaccine ◽  
2020 ◽  
Vol 38 (52) ◽  
pp. 8326-8333
Author(s):  
James R. Roberts ◽  
Erin Dawley ◽  
Connor Garbe ◽  
Townsend Cooper ◽  
Beth O'Brien ◽  
...  
Keyword(s):  
Staff Nurses ◽  
Office Staff ◽  
Office Practice ◽  
Front Office

Developing English For Front Office Material for XII Grade Students at SMK N 2 Singaraja

2021 ◽  
Vol 1 (2) ◽  
pp. 24-38
Author(s):  
Ketut Puspa Dewi ◽  
Nyoman Karina Wedhanti ◽  
Ketut Sintya Dewi ◽  
I Gede Budasi
Keyword(s):  
Materials Development ◽  
Office Staff ◽  
Development Method ◽  
First Semester ◽  
Need Analysis ◽  
Front Office ◽  
Telephone Calls ◽  
Very High ◽  
And Task

The aim of this study is to develop materials for English for front office use by the XI grade students in first semester at SMK N 2 Singaraja.  This study is to develop as supplementary materials based on the student’s need analysis using the theory suggested by Hutchinson and Waters (1987). The subjects of this research included one the front office teacher, 40 students of the school and one of the front office staff who worked at Dash Hotel in Seminyak, Bali. Design and development method (D&D) by Richey & Klein (2017) were applied in this study.  A questionnaires and a checklist were used as the instruments in collecting the obtained data of the study. Three steps which include: 1) Design (Conducting Needs Analysis), 2) Develop (Developing the Product), and 3) Evaluation (Judging the quality of the product) were past in in the materials development. The findings of this study show that there were 5 topics needed to be developed which include: (1) Handling incoming calls (2) Handling of telephone calls (3) Reservation process (4) Handling individual reservations (5) Handling group reservations to be develop.  Each of which will be developed into a units which consist of input, content focus, language focus, and task. The design materials was categories as a very high validity, therefore it is suggested to be used as the supplementary materials for the school.

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