The Development of English Conversation Training Course for Front Office Staff: A Case Study of Baiyok Hotel, Bangkok, Thailand

This study aims to develop English language materials of front office for second semester students of the eleventh grade at SMK N 2 Singaraja. This study adopts the Design and Development (D&D) which is guided by data collection through six instruments, namely questionnaires for teacher and front office staff, Google form for teachers and students, checklist for students, and checklist for expert judges. There are three stages that the researcher takes to complete this study, namely designing, developing, and evaluating the quality of the teaching materials (product) so that it can be categorized as a good material. The result is that there are four topics developed by the researcher, namely (1) Renewal of reservations, (2) Cancellation of reservations, (3) Handling of group reservations orally and in writing, and (4) Handling of individual reservations orally and in writing.

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Riscos das mídias e tecnologias na capacitação para cuidadores de idosos: estudo de caso

Revista Enfermagem Atual In Derme ◽

10.31011/reaid-2019-v.87-n.especial-art.176 ◽

2019 ◽

Vol 87 (25) ◽

Author(s):

Vilmar da Conceição Oliveira Filho ◽

Selma Petra Chaves Sá ◽

Cristian Antonio Brezolin ◽

Ana Lucia Leitão Caldas ◽

Thaís de Rezende Bessa Guerra

Keyword(s):

Health Care ◽

The Elderly ◽

Program Understanding ◽

Training Course ◽

Academic Knowledge ◽

Nutritional Needs ◽

Whole Class ◽

Elderly Caregivers

Objetivou-se orientar cuidadores de idosos em um curso de capacitação no Centro de Atenção à Saúde do Idoso e seu Cuidadores, Universidade Federal Fluminense, sobre as principais carências e necessidades nutricionais requeridas pelos própriose pelos idosos, alertando ainda sobre os riscos das tecnologias. Trata-se de um estudo de caso do estágio de docência, sobre acapacitação de cuidadores, enquanto mestrando acadêmico do Programa de Ciências do Cuidado em Saúde. A compreensão evisualização acerca da organização e planejamento das demandas cotidianas requisitadas de um profissional acadêmico em suaspalestras/cursos/oficinas. Conclui-se que há necessidade de uma capacitação dos pós-graduandos nos métodos de transmissãodos conhecimentos acadêmicos, como por exemplo, a linguagem utilizada para os cuidadores, objetivando assim a compreensãode toda a turma e alertando sobre os riscos das influências tecnológicas na baixa qualidade alimentar ingerida.Palavras-chave: Educação; Ensino em Enfermagem; Nutrição. ABSTRACTThe aim of this study was to orient elderly caregivers in a training course at the Center for Health Care of the Elderly and itsCaregivers, Federal Fluminense University, about the main needs and nutritional needs required by the elderly and the elderly,also warning about the risks of the technologies. This is a case study of the teaching stage, about the qualification of caregivers, asan academic master of the Health Care Sciences Program. Understanding and visualization about the organization and planningof the daily demands of an academic professional in their lectures/courses/workshops. It is concluded that there is a need for thetraining of postgraduates in the methods of transmission of academic knowledge, such as the language used for caregivers, aimingat understanding the whole class and warning about the risks of technological influences in the low food quality.Keywords: Education; Teaching, Nursing; Nutrition.

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Turning non-financial performance measurements into financial performance: The usefulness of front-office staff incentive systems in hotels

Journal of Business Research ◽

10.1016/j.jbusres.2021.12.017 ◽

2022 ◽

Vol 142 ◽

pp. 317-327

Author(s):

Nathalie Bénet ◽

Aude Deville ◽

Karine Raïes ◽

Pierre Valette-Florence

Keyword(s):

Financial Performance ◽

Performance Measurements ◽

Incentive Systems ◽

Office Staff ◽

Front Office

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Advice for Front Office Staff

A Staff Guide to Addressing Disruptive and Dangerous Behavior on Campus ◽

10.4324/9781315208534-10 ◽

2017 ◽

pp. 145-159

Author(s):

Brain Van Brunt ◽

Amy Murphy

Keyword(s):

Office Staff ◽

Front Office

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Lessons Learned From an Intensive Writing Training Course for Applied Epidemiologists

Public Health Reports ◽

10.1177/0033354920932659 ◽

2020 ◽

Vol 135 (4) ◽

pp. 428-434

Author(s):

Jessica Arrazola ◽

Malorie Polster ◽

Paul Etkind ◽

John S. Moran ◽

Richard L. Vogt

Keyword(s):

Public Health ◽

Lessons Learned ◽

Publishing Process ◽

Writing Courses ◽

Training Course ◽

Public Health Professionals ◽

Control And Prevention ◽

Council Of State

Although writing is a valued public health competency, authors face a multitude of barriers (eg, lack of time, lack of mentorship, lack of appropriate instruction) to publication. Few writing courses for applied public health professionals have been documented. In 2017 and 2018, the Council of State and Territorial Epidemiologists and the Centers for Disease Control and Prevention partnered to implement a Morbidity and Mortality Weekly Report Intensive Writing Training course to improve the quality of submissions from applied epidemiologists working at health departments. The course included 3 webinars, expert mentorship from experienced authors, and a 2-day in-person session. As of April 2020, 39 epidemiologists had participated in the course. Twenty-four (62%) of the 39 epidemiologists had submitted manuscripts, 17 (71%) of which were published. The program’s evaluation demonstrates the value of mentorship and peer feedback during the publishing process, the importance of case study exercises, and the need to address structural challenges (eg, competing work responsibilities or supervisor support) in the work environment.

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