Developing English For Front Office Material for XII Grade Students at SMK N 2 Singaraja

2021 ◽  
Vol 1 (2) ◽  
pp. 24-38
Author(s):  
Ketut Puspa Dewi ◽  
Nyoman Karina Wedhanti ◽  
Ketut Sintya Dewi ◽  
I Gede Budasi
Keyword(s):  
Materials Development ◽  
Office Staff ◽  
Development Method ◽  
First Semester ◽  
Need Analysis ◽  
Front Office ◽  
Telephone Calls ◽  
Very High ◽  
And Task

The aim of this study is to develop materials for English for front office use by the XI grade students in first semester at SMK N 2 Singaraja.  This study is to develop as supplementary materials based on the student’s need analysis using the theory suggested by Hutchinson and Waters (1987). The subjects of this research included one the front office teacher, 40 students of the school and one of the front office staff who worked at Dash Hotel in Seminyak, Bali. Design and development method (D&D) by Richey & Klein (2017) were applied in this study.  A questionnaires and a checklist were used as the instruments in collecting the obtained data of the study. Three steps which include: 1) Design (Conducting Needs Analysis), 2) Develop (Developing the Product), and 3) Evaluation (Judging the quality of the product) were past in in the materials development. The findings of this study show that there were 5 topics needed to be developed which include: (1) Handling incoming calls (2) Handling of telephone calls (3) Reservation process (4) Handling individual reservations (5) Handling group reservations to be develop.  Each of which will be developed into a units which consist of input, content focus, language focus, and task. The design materials was categories as a very high validity, therefore it is suggested to be used as the supplementary materials for the school.

Developing English Front Office Materials for Twelve Grade Students in First Semester at SMK N 2 Singaraja

2021 ◽  
Vol 1 (2) ◽  
pp. 39-52
Author(s):  
I Gede Febry Wira Pratama ◽  
Nyoman Karina Wedanthi ◽  
Kadek Sintya Dewi ◽  
I Gede Budasi
Keyword(s):  
Data Collection ◽  
Product Quality ◽  
Research Method ◽  
Office Staff ◽  
First Semester ◽  
Data Collection Process ◽  
Teachers And Students ◽  
Front Office ◽  
D Model ◽  
And Task

The purpose of this study was to develop English front office materials for first semester students of class XII at SMK N 2 Singaraja. In the data collection process, researchers used six instruments, namely, Google form for teachers and students, Questionnaire for teachers and front office staff, Checklist for students, and the last instrument is Checklist for expert judges. This research method used the Design and Development (D&D) model. The results showed that there were 5 topics that needed to be developed, namely; Handling guest arrivals and departures, Handling guest baggage, Bell desk service handling requests, Individual guest check-in handling, Individual guest check-out handling. The conclusion obtained in this study is that there are 5 topics that must be developed into products and each topic contains input, content focus, language focus, and task and the product quality is classified as very good based on the results of two expert judges. Keywords: D&D method, ESP, English for Front Office.

Developing English Front Office Materials for Eleventh Grade Students in Second Semester at SMK N 2 Singaraja

2021 ◽  
Vol 1 (2) ◽  
pp. 53-64
Author(s):  
I Gusti Putu Satria Wibawa ◽  
Nyoman Karina Wedanthi ◽  
Kadek Sintya Dewi ◽  
I Gede Budasi
Keyword(s):  
Data Collection ◽  
English Language ◽  
Design And Development ◽  
Teaching Materials ◽  
Office Staff ◽  
Good Material ◽  
Teachers And Students ◽  
Front Office ◽  
Three Stages

This study aims to develop English language materials of front office for second semester students of the eleventh grade at SMK N 2 Singaraja. This study adopts the Design and Development (D&D) which is guided by data collection through six instruments, namely questionnaires for teacher and front office staff, Google form for teachers and students, checklist for students, and checklist for expert judges. There are three stages that the researcher takes to complete this study, namely designing, developing, and evaluating the quality of the teaching materials (product) so that it can be categorized as a good material. The result is that there are four topics developed by the researcher, namely (1) Renewal of reservations, (2) Cancellation of reservations, (3) Handling of group reservations orally and in writing, and (4) Handling of individual reservations orally and in writing.

scholarly journals Developing Guessing Game for Teaching Vocabulary to the Fifth Grade Students of SD Negeri 5 Kubutambahan

2017 ◽  
Vol 1 (2) ◽  
pp. 64
Author(s):  
Komang Gede Suardiyasa
Keyword(s):  
Formative Evaluation ◽  
Fifth Grade ◽  
First Semester ◽  
Fifth Grade Students ◽  
Need Analysis ◽  
School Based ◽  
Document Review ◽  
Environment Performance ◽  
5Th Grade

This present study was a research and development (R&D) which concerned in; identifying the kinds of vocabulary were appropriate to be developed as Guessing Game (GG) for teaching vocabulary to the fifth grade of students of SD Negeri 5 Kubutambahan, analyzing the quality of the developed Guessing Game (GG) for teaching vocabulary to the fifth grade of students of SD Negeri 5 Kubutambahan. This study followed the R&D design proposed by Dick and Carey (2005). This design involves: need analysis, instructional analysis, learner and learning environment, performance objectives, assessment rubric, story board, design and develop, formative evaluation, revision and final product. The subjects of the study were students of fifth grade and the teacher of SD Negeri 5 Kubutambahan. the data were collected through observation, questionnaire, interview, document review and expert judgment. The result of the study shows that: (1) there were four guessing games have been developed with four different themes which were aimed to be used as a media for teaching vocabulary to the first semester of 5th grade students. Those guessing game were designed based on the criteria of English syllabus of school based curriculum for the first semester of 5th grade students and also based on criteria of educational app by Lee & Cherner (2015). The final of the guessing game were presented into CD and a manual guide book for teacher. (2) the overall quality of the developed guessing game from the judgment of experts was categorized as excellent (2.73). 

scholarly journals Developing Computer-assisted Hotel Front Office English Listening Materials for Students of Tourism School in Bali

2018 ◽  
Vol 6 (1) ◽  
Author(s):  
Astini K.T.
Keyword(s):  
Quality Measurement ◽  
Document Analysis ◽  
Computer Assisted ◽  
Need Analysis ◽  
Model Research ◽  
Good Material ◽  
Front Office ◽  
Resource Material ◽  
Addie Model

This study aimed at exploring materials that should be developed in computer-assisted hotel front office English listening materials for students of tourism school, explaining ways to develop computer-assisted hotel front office English listening materials for students of tourism school in Bali, and analyzing the quality of computer-assisted hotel front office English listening materials for student of tourism school in Bali. This study applied ADDIE model Research and Development design. The steps were analyzing, designing, developing, implementing, and evaluating. From the need analysis, it was found that listening activity was one of the skills that got the least attention. Therefore, developing listening material in the context of front office was an urgent need. In the development, several data were collected through observation, interview, and document analysis. There were five topics developed based on the collected data, they were Hotel Check-in, Hotel Check-in with No Reservation, Giving Recommendation, Hotel Check-out, and Hotel Check-out with Problem. The resource materials followed good material criteria proposed by Tomlinson (1998) and good listening text criteria by Wilson (2008). Using the quality measurement, the developed resource material was 169.3 (good).

scholarly journals Kualitas Pelayanan Staf Front Office Hotel Di Bali

2021 ◽  
Vol 10 (2) ◽  
pp. 103-114
Author(s):  
Indah Kusumarini
Keyword(s):  
Service Quality ◽  
Office Staff ◽  
Average Value ◽  
A Value ◽  
Front Office ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
Japanese Tourists

This reseach was conducted by using the theory of service quality dimensions from Zeithaml-Parasuraman-Berry (1996). Data obtained by distributing 100 questionnaires to Japanese tourists on August 2019. The variable created refers to the role of the front office clerk from Bagiono (2012). Based on SPSS calculations, the accuracy of this research model is 73% at an error rate of 5%. From the results of data processing it is known that the average value of the service quality of front office staff at star hotels in Bali is 4.11 (good). But there are still indicators that are not good, that is, an indicator of Japanese language ability, with an average value of 3.23. Based on the results of exploratory factor analysis of 31 variables, found 7 factors forming the quality of front office staff services,  1) responsiveness with a value (13,916), 2) empathy (2,355), 3) reliability (1,513), 4) tangible (1,486) , 5) assurance (1.29), 6) friendly (1,220), and 7) communication (1,140).  The biggest factor influencing the satisfaction of Japanese tourists towards the quality of front office staff services is the responsiveness factor while the lowest factor is the communication factor.

Reading Materials Development through Task-Based Language Instruction Approach for Business Administration Students

2015 ◽  
Vol 12 (2) ◽  
Author(s):  
Citra Hasan ◽  
Busmin Gurning ◽  
Amrin Saragih
Keyword(s):  
Business Administration ◽  
Language Instruction ◽  
Learning Needs ◽  
Business English ◽  
Materials Development ◽  
Need Analysis ◽  
Basic Competencies ◽  
Business Administration Students ◽  
Instruction Approach ◽  
Administration Students

This research aims to develop the materials of reading by conducting need analysis in order to meet the needs of business administration students. The method of research was a research and development (R&D) by Borg and Gall which are modified in to three main cycles, namely: evaluation and needs assessment, materials development, and materials validation. The study found that the existing materials of reading II are not match with the needs analysis result. Thus, the researcher added 13 more basic competencies of the syllabus and materials of reading related to the learners needs and learning needs. Keywords: Business English; Materials; Reading; Task-Based Language Instruction Approach

A Need Analysis in Academic Writing by Using Integrative-Based Approach: The Perspective of University Students

2020 ◽  
Author(s):  
Helaluddin Helaluddin
Keyword(s):  
Short Stories ◽  
University Students ◽  
Academic Writing ◽  
Integrative Approach ◽  
First Semester ◽  
Need Analysis ◽  
Initial Stage ◽  
Academic Genres ◽  
The University ◽  
Academic Year

This article discusses the needs and interests of the university students in Banten Indonesia for learning to write with an integrative approach as an initial stage in the development of academic writing textbooks. The participants in this study were 60 students in the first semester of the 2018/2019 academic year who took an Indonesian language course. It was found that students were familiar with writing activities. But the majority were limited to non-academic genres such as writing poetry, short stories, and writing personal blogs. Also, students have almost the same problems in academic writing, both from linguistic aspects, technical aspects, to issues of developing writing ideas. Another thing that was found in this study was the participation of lecturers who they expected in guiding and providing input during academic writing learning.

Ground water quality of selected areas of Punjab and Sind Provinces, Pakistan: Chemical and microbiological aspects

2019 ◽  
Author(s):  
Chem Int
Keyword(s):  
Ionic Concentration ◽  
Chloride Ions ◽  
Potassium Ions ◽  
Ammonium Ions ◽  
High Concentration ◽  
Phosphate Ions ◽  
Sodium Magnesium ◽  
Very High ◽  
Microbiological Aspects

The assessment of groundwater is essential for the estimation of suitability of water for safe use. An attempt has been made to study the groundwater of selected areas of Punjab (Sheikhupura & Sahiwal) and Sindh (Sindh, Jawar Dharki and Dharki), Pakistan. The results indicate that pH, color and odor were all within limits of WHO that is pH ranges 6.5–8.5, colorless and odorless, respectively. The high values of suspended solids were observed in the Sindh-1 and Dharki samples. Microbiologically only Sahiwal and Jawar Dharki were found fit for drinking purpose. Trace metals analysis of Sheikhupura-1 and Sindh-1 showed that values do not fall within limits of WHO for Iron. The ionic concentration analysis showed that high bicarbonate (HCO3-), ions are present in the samples of Sahiwal and Dharki; Sindh-1 and Jawar Dharki samples showed very high concentration for chloride ions, all samples were satisfactory level for sulphate (SO42-), sodium, magnesium and phosphate ions except samples of Sindh-1 and Jawar Dharki. High concentration of calcium and potassium ions was observed in samples of Sindh-1, while all other samples were found fit for drinking purposes in respect of nitrate, nitrite and ammonium ions. The high concentration of Fluoride was found only in Sheikhupura-2 samples.

Disposisi Matematis Dan Kemandirian Belajar Mahasiswa Pada Perkuliahan Daring Berbantuan Google Classroom Masa Covid-19

2020 ◽  
Vol 7 (2) ◽  
pp. 53-64
Author(s):  
Rizki Nurhana Friantini ◽  
Rahmat Winata
Keyword(s):  
Sampling Method ◽  
Female Students ◽  
Male Students ◽  
Study Program ◽  
Male And Female ◽  
First Semester ◽  
Self Regulated Learning ◽  
Online Lectures ◽  
Regulated Learning ◽  
Very High

This study aims to analyze the mathematical disposition and self-regulated learning of online lectures with the help of Google Classroom. This type of research is descriptive quantitative. This study's subjects were 34 students of the first semester of the Mathematics Education Study Program consisting of 11 male students and 23 female students determined by the saturated sampling method. From the research results, it can be concluded that students' mathematical disposition through learning assisted by Google Classroom has high criteria. The mathematical disposition of male and female students through learning assisted by Google Classroom has high criteria. Still, the level of mathematical disposition of male students is slightly higher than female students. Meanwhile, student self-regulated learning with the help of Google Classroom obtains very high criteria. For male and female students, both have very high learning independence criteria in carrying out learning with the help of Google Classroom.Keywords: Mathematical Disposition, Self-regulated learning, Google Classroom, Online Lectures, Gender

Sign in / Sign up

Export Citation Format

Share Document