scholarly journals THE ROLE OF COMMITMENT AND TRUST TOWARDS ONLINE LOYALTY IN THE BANKING INDUSTRY

2021 ◽  
Vol 11 (No.2) ◽  
pp. 25-40
Author(s):  
Norhidayah Ali ◽  
Zuraidah Mohamed Isa ◽  
Dahlia Ibrahim
Keyword(s):  
Science Studies ◽  
Banking Industry ◽  
Reliability And Validity ◽  
Internet Banking ◽  
Northern Region ◽  
Partial Least Square ◽  
Least Square ◽  
Financial Industry ◽  
Pls Analysis

The purpose of this paper is to determine the influence of online commitment and trust on online loyalty among internet banking users in Malaysia. An intercept survey was conducted among the major banks in the Northern region in Malaysia. A total number of 100 questionnaires were completed and further analyzed. A Partial Least Square (PLS) analysis was performed on the data using the SmartPLS software version 3. SmartPLS is commonly used in marketing and social science studies; thus, the software was employed in this study to predict the relationship among all tested variables as well as analyze their reliability and validity. The results of all the relationships were predicted through hypotheses testing. The result revealed that both commitment and trust have a positive and significant influence on online loyalty. This study provides some practical implications that may be relevant, not only to the banking industry, but also to the financial industry.

scholarly journals role of hedonic consumption tendency mediate the effect of fashion involvement on impulsive buying

2021 ◽  
Vol 8 (1) ◽  
pp. 70-82
Author(s):  
Made Diah Kencana Sari ◽  
Ni Nyoman Kerti Yasa
Keyword(s):  
Research Data ◽  
Partial Least Square ◽  
Least Square ◽  
Hedonic Consumption ◽  
Fashion Products ◽  
Analysis Technique ◽  
Impulsive Buying ◽  
Pls Analysis ◽  
Fashion Involvement

This study aims to examine the effect of fashion involvement on impulsive buying mediated by hedonic consumption tendencies. The population in this study are consumers of ZARA fashion products who have made unplanned purchases in Kuta, whose numbers cannot be identified (infinite). The number of respondents involved in this study was 100 respondents. The data in this study were obtained from the results of filling out a questionnaire. Further research data were analyzed using the Partial Least Square (PLS) analysis technique with the help of the Smart PLs program. Based on the results of the PLS analysis, the results show that (1) the involvement of fashion has a positive and significant effect on impulsive buying of Zara's fashion products, (2) The involvement of fashion has a positive and significant effect on the tendency of hedonic consumption, (3) The tendency of hedonic consumption has a positive and significant effect on purchases impulsive fashion products Zara and (4) the hedonic consumption tendency can mediate the influence of fashion involvement on impulsive buying.

scholarly journals Persepsi Manfaat, Kemudahan Penggunaan dan Minat Menggunakan Internet Banking dengan Sikap Sebagai Variabel Intervening

2021 ◽  
Vol 31 (6) ◽  
pp. 1375
Author(s):  
Ni Putu Mahesa Arsita Putri ◽  
I Gusti Ngurah Agung Suaryana
Keyword(s):  
Structural Equation Modeling ◽  
Structural Equation ◽  
Internet Banking ◽  
Ease Of Use ◽  
Partial Least Square ◽  
Perceived Usefulness ◽  
Least Square ◽  
Equation Modeling ◽  
Analysis Technique

This study aims to determine the effect of perceived usefulness and ease of use on interest in using BRI internet banking with the role of attitude as an intervening variable. The analysis technique used is Structural Equation Modeling (SEM) with a variance based or component based approach with Partial Least Square (PLS). The results of this study indicate that, Perception of benefits has a positive and significant effect on attitudes, Ease of use has a positive and significant effect on attitudes, Perception of benefits has a positive and significant effect on interests, Ease of use has a positive and significant effect on interests, Attitude has positive and significant effect on interest, Perception of benefits has positive and significant effect on interest through attitude as avriable intervening, Ease of use has positive and significant effect on interest through attitude as attitude as intervening variable. Keywords: Perception of Benefits; Ease of Use; Attitude; Interest.

scholarly journals The Mediating Role of Employee Innovativeness on the Nexus between Internet Banking and Employee Performance: Evidence from the Republic of Congo

2021 ◽  
Vol 2021 ◽  
pp. 1-20
Author(s):  
Jean Baptiste Bernard Pea-Assounga ◽  
Hongxing Yao
Keyword(s):  
Banking Sector ◽  
Employee Performance ◽  
Internet Banking ◽  
Partial Least Square ◽  
Least Square ◽  
Republic Of Congo ◽  
Mediating Role ◽  
The Republic ◽  
The Relationship

In recent years, banks have begun to realize the importance of Internet banking services and their connection with the banking sector. The main purpose of this article was to find the mediating role of employee innovativeness in the relationship between Internet banking and employee performance of certain banks in the Republic of Congo. A 350-sample size was considered, and a partial least square and structural model equation was used for data analysis. The research results suggested that Internet banking positively affects employee performance and employee innovativeness. They also confirmed that employee innovativeness partially mediates the relationship between Internet banking and employee performance. The theoretical model was built based on Diffusion of Innovation (DOI) Theory, Job Demands-Resources (JD-R) Model, Absorptive Capacity Theory (ACT), and Resource-Based View Theory. This work makes a more accurate contribution to the literature on Internet banking and employee performance. The study further provided recommendations and suggests directions for future studies.

scholarly journals Improving Information Security Performance: The Role of Management Support and Security Operation Center

2019 ◽  
Vol 8 (2) ◽  
pp. 4880-4886
Keyword(s):  
Information Security ◽  
Survey Methodology ◽  
Banking Industry ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Management Support ◽  
The Impact ◽  
Operation Center

The implementation of Information Technology (IT) in any aspects of business has change the landscape of business. Specifically, IT has made significant and major changes in banking industry, especially on the way people do business with bank. Beside as business enabler, IT now become a major tool for bank to win the competition. With the strategic role of IT in banking industry, there is a risk from security point of view. The new sophisticated and advanced kind of attack drive to higher impact for banks. Beside direct loss caused by successful attack, there is also loss caused by image damage and sanction from regulatory. With many initiatives can be done to improve Information Security condition, banking need to prioritize the initiative that has most significant impact. Management support on information security is cited by many literatures as basic requirement for improving Information Security condition. Security Operation Center also proposed as initiatives to enhance the capability of detection and response to attack. This research tries to empirically find out the impact of Management Support to information security performance and the role of Security Operation Center on mediating both variables. Data are gathered from banks in Indonesia using survey methodology through questionnaire answered by qualified respondents. The sample design used is a probability sample with disproportionate stratified random sampling and analyzed using Structural Equation Modeling - Partial Least Square. This paper shows that management support has significant impact on improving Information Security condition in banking industry. It also concludes that SOC has complimentary mediation of relationship between management support and information security performance. Practically, result of this research can be foundation for company that wants to focus on factors that significantly impact security performance, while theoretically confirmed previous studies on the role of management support.

scholarly journals Effect of empowerment and compensation on performance of honorary employees mediated by organizational commitments

2019 ◽  
Vol 6 (4) ◽  
pp. 73-85
Author(s):  
Ni Putu Ayu Widyastuti ◽  
I Gede Riana
Keyword(s):  
Organizational Commitment ◽  
Employee Performance ◽  
Partial Least Square ◽  
Least Square ◽  
Regional Organizations ◽  
Organizational Goals ◽  
Mediating Role ◽  
Pls Analysis ◽  
Significant Direct Effect

The purpose of this study to analyze the influence of empowerment and compensation on employee performance is mediated by organizational commitment. The study was conducted by distributing questionnaires to a sample of 100 honorary employees in regional organizations in Denpasar using the proportionate random sampling method. The analytical method used is Partial Least Square (PLS) analysis. The results of PLS ​​analysis show that empowerment, compensation, and organizational commitment have a positive and significant direct effect on employee performance. Finally, organizational commitment has a positive and significant effect on mediating empowerment and compensation for employee performance. The results of this study imply that empowerment and compensation are important factors in improving employee performance. In addition, the mediating role of organizational commitment can also contribute to improving performance. The management of each regional apparatus organization in Denpasar City needs to pay attention to these matters so that organizational goals can be achieved.

scholarly journals The Role of Organizational Commitments Mediates The Effect of Competence on Employee Performance in PT. Bali Tangi Spa Production

2020 ◽  
Vol 7 (1) ◽  
pp. 53-64
Author(s):  
I Ketut Suantara ◽  
Ni Wayan Sitiari ◽  
Putu Ngurah Suyatna Yasa
Keyword(s):  
Organizational Commitment ◽  
Human Resources ◽  
Employee Performance ◽  
Partial Least Square ◽  
Least Square ◽  
Analysis Technique ◽  
Pls Analysis ◽  
Version 2.0 ◽  
Or Organization

Business development and competition will continue to increase from time to time following the development of information technology, so each company must continue to be creative and innovate by continuously improving the quality of its human resources. Human resources are one of the most important assets in a company or organization, as sophisticated and as complete as any other aspect of the organization but without the support of competent human resources, the organization will not operate well. This study aims to examine the effect of competence on employee performance, the effect of competence on organizational commitment, the effect of organizational commitment on employee performance and the role of organizational commitment mediating competence on employee performance. The method of determining the sample in this study uses a census method in which all employees totaling 37 people are sampled at PT. Bali Tangi Spa Production, Denpasar, Bali and data processing using Partial Least Square (PLS) analysis technique version 2.0. The results of the study stated that competence had a positive and significant effect on organizational commitment, competence had a positive and not significant effect on employee performance, organizational commitment had a positive and significant effect on employee performance and company commitment played a partial mediation in mediating competence on employee performance. In general, employees have a very good performance but management is advised to provide training, especially in the use of work equipment and also provide deeper motivation to increase organizational commitment.  

scholarly journals ORGANIZATION CULTURE, COMPETENCY, COMPENSATION, JOB SATISFACTION AND LECTURER LOYALTY

2018 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
Nyoman Surya Wijaya ◽  
I Made Darsana ◽  
I Wayan Pantiyasa ◽  
I Nyoman Gede Astina
Keyword(s):  
Job Satisfaction ◽  
Organizational Culture ◽  
Organization Culture ◽  
Partial Least Square ◽  
Least Square ◽  
Tourism Education ◽  
Pls Analysis ◽  
The Government ◽  
Culture Competence

The synergy between tourism education institutions with the government is important to equate the perception that tourism as an independent science is a pride and a challenge for tourism college, including the International Bali Institute of Tourism (STPBI), which organizes vocational education programs. The role of the lecturer becomes very important in this stage. The problems in this research are 1). Does the organizational culture, competence, and compensation affect the job satisfaction of lecturers at STPBI 2). Does the job satisfaction, organizational culture, competence, and compensation affect the loyalty of lecturers at STPBI. This research uses a quantitative approach with Partial Least Square (PLS) analysis tools. The result are, organizational culture, competence, and compensation have positive and significant impact on the job satisfaction of lecturers. Job satisfaction, organizational culture and compensation have positive and significant impact on lecturers' loyalty. However, competence has no significant effect on lecturer's loyalty.

scholarly journals THE ROLE OF DEVIANT BEHAVIOR IN MEDIATING THE EFFECT OF ORGANIZATIONAL CULTURE AND ETHICAL CLIMATE TOWARD BANKING EMPLOYEES PERFORMANCE

2021 ◽  
Vol 19 (2) ◽  
pp. 229-244
Author(s):  
Noermijati Noermijati ◽  
◽  
Ema Zahra Firdaus ◽  
Misbahuddin Azzuhri ◽  
◽  
...  
Keyword(s):  
Organizational Culture ◽  
Ethical Climate ◽  
Deviant Behavior ◽  
Employee Performance ◽  
Partial Least Square ◽  
Least Square ◽  
Mediating Role ◽  
Negative Effect ◽  
Pls Analysis

The objectives of this study were to analyze the mediating role of deviant behavior on the influence of organizational culture and ethical climate on employee performance. This study was conducted on 112 government-owned bank employees in Manado, using Partial Least Square (PLS) analysis. This study indicates that organizational culture and ethical climate have a significant positive effect on employee performance. Organizational culture and ethical climate also have a significant negative effect on deviant behavior. However, behavior does not have a significant effect on employee performance. Deviant behavior also does not mediate the influence of organizational culture and ethical climate on employee performance. This study places deviant behavior as a mediating variable on organizational culture and ethical climate on employee performance. An important finding from this study is that behavior does not play a role in improving employee performance, nor does it play a mediator between organizational culture or ethical climate to employee performance.

scholarly journals The Role of Attitudes in Editing the Effect of Perception of Benefits and Use of Use on Interest in Using Internet Banking

2019 ◽  
Vol 10 (04) ◽  
pp. 21494-21500
Author(s):  
I Putu Dony Indrayana ◽  
Luh Suciani
Keyword(s):  
Structural Equation ◽  
Secondary Data ◽  
Internet Banking ◽  
Ease Of Use ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Analysis Technique ◽  
Minimum Number

This study aims to determine the effect of perceived benefits and the ease of use of interest in using BRI internet banking with the role of attitude as mediation. The location of this research was conducted at PT Bank Rakyat Indonesia Denpasar Branch Renon. The population in this study were BRI internet banking users, which numbered 3,641. This study uses a type of quantitative data, using primary and secondary data sources, and data collection techniques used are interviews, documentation, and using instruments in the form of questionnaires. Sampling in this study is proportional to each customer. While the determination of respondents used random sampling by lottery on the customer list. The minimum number of samples targeted in the study were 98 people. The analysis technique used is Structural Equation Modeling (SEM) with a variance based or component based approach with Partial Least Square (PLS). The results of this study indicate that: 1) Perception of benefits has a positive and significant effect on attitudes, 2) Ease of use has a positive and significant effect on attitudes, 3) Perception of benefits has a positive and significant effect on interests, 4) Ease of use has a positive and significant effect on attitudes, 5) Perception of benefits has a positive and significant effect on interest through attitudes, 6) Ease of use has a positive and significant effect on interest through attitude.

Effect of Motivation to Employee Performance which was Mediatied by Work Satisfaction in PT Smailing Tour Denpasar

2018 ◽  
Vol 9 (08) ◽  
pp. 20959-20973
Author(s):  
Benediktus Ignasius Tani Raka ◽  
Anik Yuesti ◽  
Nengah Landra
Keyword(s):  
Job Satisfaction ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Employee Performance ◽  
Work Satisfaction ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square ◽  
Pls Analysis ◽  
Permanent Employees

This study aims is to test and analyze the influence of motivation on employee performance mediated by job satisfaction. This research was conducted at PT Smailing Tour Denpasar with population and research sample of all permanent employees that is 90 people. All data obtained from the kuisoner distribution is feasible to be used, then analyzed using a variance based structural equation model known as Partial Least Square (PLS) analysis. The result of the research shows that (1) the motivation has positive and significant effect on the employee's performance, (2) the motivation has positive and significant effect on the job satisfaction, (3) the job satisfaction has positive and significant effect to the employee's performance; (4) the motivation has positive and significant effect on employee performance through job satisfaction. The implication of this research is that motivation can be improved by taking into account the need for workplace environment to improve employee performance, job satisfaction can be improved by paying attention to the work itself in order to increase employee performance. Employee performance can be improved by taking into account the effectiveness of employees.

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