scholarly journals How Internal Marketing Drives Employees’ Internal Relationship Quality of Service Organizations Between Mainland China and Taiwan: The Moderating Roles of Internal Relationship Investment and Leader-Member Exchange

2021 ◽  
Vol 12 ◽  
Author(s):  
Yunhe Li ◽  
Minghua Xiong ◽  
Wei-Hsuan Chang ◽  
Ling Li
Keyword(s):  
Relationship Quality ◽  
Service Recovery ◽  
Mainland China ◽  
Internal Marketing ◽  
Equation Modeling ◽  
Leader Member Exchange ◽  
Member Exchange ◽  
Relationship Investment ◽  
The Relationship ◽  
Internal Relationship

Recently, issues of human resource management gradually attract a lot of attention from organizational behavior scholars, thus how to effectively improve service employees’ job attitude and performance to meet the needs of stakeholders is one of the key issues in internal marketing. Based on the perspective of internal marketing, the study transforms the relevant factors applied to maintaining external customer relations into internal employee-oriented factors, so as to increase the understanding of the relationship between internal service recovery and internal relationship quality (IRQ). This study aims to explore (1) whether internal service recovery enhances IRQ; (2) whether internal relationship investment (IRI) positively moderates relationship between internal service recovery and IRQ; and (3) whether effectiveness of internal service recovery differentiates under different exchange relationship (high/low quality leader-member exchange). In this study, a total of 206 Mainland China and 250 Taiwanese participants were collected. In this study, a variance-based structural equation modeling (PLS-SEM) was performed to test the proposed hypothesizes and conduct comparative analysis. Empirical results in both samples show that internal service recovery has positive and significant effects on IRQ; internal relationship investment and leader-member exchange (LMX) positively and significantly moderate the relationship between internal service recovery and IRQ. Finally, based on the results, this study provides some discussions, suggestions and managerial implications for future studies in organizational management.

Inhibiting unethical pro-organizational behavior: harnessing the effects of responsible leadership and leader–member exchange

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aneeq Inam ◽  
Jo Ann Ho ◽  
Siew Imm Ng ◽  
Rosmah Mohamed
Keyword(s):  
Organizational Behavior ◽  
Ethical Behavior ◽  
Negative Relationship ◽  
Equation Modeling ◽  
Leader Member Exchange ◽  
Responsible Leadership ◽  
Full Time ◽  
Content Type ◽  
Member Exchange ◽  
The Relationship

PurposeLeadership styles appear to influence unethical pro-organizational behavior (UPB), but there has been little empirical research on employees' ethical behavior as an outcome of responsible leadership. This study examines the positive effect of responsible leadership on unethical pro-organizational behavior (UPB) via the mediator, leader–member exchange (LMX).Design/methodology/approachResponses from 200 full-time working employees in Pakistan were collected in two waves, and structural equation modeling was used to test the hypotheses.FindingsThe results indicated that LMX mediated the relationship between responsible leadership and UPB. Our research also yielded a negative relationship between responsible leadership and employees' willingness to engage in UPB and between LMX and UPB. In addition, the mediation and direct relationship results were stronger for employees who spent more than seven years in the organization as compared to those with less than seven years.Research limitations/implicationsThe leader's responsible behavior trickles down to the subordinates and encourages their employees to behave responsibly too. We also showed that responsible leadership influenced employees’ UPB engagement through LMX.Practical implicationsBy adopting a responsible leadership style through training practices and appraisal tools, organizations may increase quality exchange relationship between leader and subordinates, which will reduce UPB.Originality/valueThis paper is one of the few empirical studies which have examined the relationship between responsible leadership, LMX and UPB. The results from our study help to enhance findings from earlier studies on the antecedents of UPB. Contrary to previous studies, our study also shows that LMX can lead to ethical behavior i.e. reduce UPB.

Interaction Between Chinese Employees' Traditionality and Leader-member Exchange in Relation to Knowledge-Sharing Behaviors

2013 ◽  
Vol 41 (7) ◽  
pp. 1071-1081 ◽  
Author(s):  
Taoyong Su ◽  
Zeming Wang ◽  
Xinghui Lei ◽  
Tingting Ye
Keyword(s):  
Regression Analysis ◽  
Knowledge Sharing ◽  
Significant Positive Correlation ◽  
Mainland China ◽  
Hierarchical Regression ◽  
Leader Member Exchange ◽  
Delta Area ◽  
Member Exchange ◽  
The Relationship

We examined the interaction of the level of Chinese employees' traditionality (CT) and the quality of leader-member exchange (LMX) in their workplaces and how both CT and LMX influence the knowledge-sharing (KS) behaviors of these employees. We distributed surveys to employees working for firms located in the Yangzi Delta area of Mainland China and performed a hierarchical regression analysis of responses from 304 individuals. Our results indicated that there was a significant positive correlation between LMX and KS and, furthermore, that the relationship between LMX and KS was moderated by the level of employees' Chinese traditionality.

scholarly journals The Role of Psychological Capital and Leader Member-Exchange on Participatory Budgeting and Managerial Performance

2021 ◽  
Vol 36 (1) ◽  
Author(s):  
Bartolomeus Galih Visnhu Pradana
Keyword(s):  
Leadership Style ◽  
Structural Equation ◽  
Psychological Capital ◽  
Equation Modeling ◽  
Leader Member Exchange ◽  
Participatory Budgeting ◽  
Managerial Performance ◽  
Member Exchange ◽  
Survey Results ◽  
The Relationship

<p>The competition is increasingly competitive in the world of education, particularly in this uncertain situation, it encourages every agency to plan, control, and determine the right policies. This study aims to explain the overall relationship between participatory budgeting and managerial performance by including Psychological Capital as an intervening variable and Leader Member Exchange as a moderating variable. The method used was a mixed method with a parallel convergent approach, it is conducted to produce more comprehensive facts. The method of data analysis and hypothesis testing used was Structural Equation Modeling. The survey results of 161 managerial positions in private high schools in DIY indicated that budget participation was directly related to managerial performance. Psychological capital was found to partially mediate the relationship between participatory budgeting and managerial performance. Then, the higher relationship between superiors and subordinates will increase the relationship between participatory budgeting and managerial performance. The survey results were also supported by the results of interviews with informants. This research contributes to the formation of employee of psychological capital and the implementation of leadership style as an important factor in influencing performance.</p>

scholarly journals PERAN MEDIASI KUALITAS KETERHUBUNGAN DALAM PEMASARAN INTERNAL PERGURUAN TINGGI

2020 ◽  
Vol 10 (1) ◽  
pp. 111
Author(s):  
Endi Rekarti ◽  
Budi Suharjo ◽  
Rita Nurmalina ◽  
Setiadi Djohar
Keyword(s):  
Higher Education ◽  
Relationship Quality ◽  
Behavioral Intention ◽  
Structural Equation ◽  
Online Survey ◽  
Internal Marketing ◽  
Equation Modeling ◽  
University Lecturers ◽  
The Relationship

Higher education institutions provide educational service that involves high intensity of interaction between lecturers and students. The relationship of a lecturer with the university determines the quality of the education that will be given to students. Exchanges that occur between lecturers and the higher education organizations, such as internal marketing activities, cannot be considered merely as a simple transactional economic process since educational role contains social elements in it. Relationship among university lecturers certainly plays an important role in determining lecturers' behavioral intention in conducting their academic tasks. This study is aimed to analyze the mediating role on the relationship quality of lecturers-college  in marketing process where the effect of internal marketing offerings on Academic Behavioral Intention. With an online survey of 256 private university lecturers, this research seeks to analyze the magnitude of influence of the quality of Lecturer Connectivity on Academic Behavior Intention of lecturers. Data analysis was performed by utilizing Structural Equation Modeling with Lisrel software. Results have shown that the effect of the internal marketing mix towards Academic Behavioral Intention seemed to be greater through relationship quality  in comparison to its direct influence.

scholarly journals The Relationship between Service Recovery and Patronage Intentions: The Mediating Role of Relationship Quality

2017 ◽  
Vol 10 (8) ◽  
pp. 215 ◽  
Author(s):  
Mauro Sciarelli ◽  
Abdelhakim A. Nagm ◽  
Mona I. Dakrory ◽  
Mario Tani ◽  
Mohamed A. Khashan
Keyword(s):  
Relationship Quality ◽  
Service Providers ◽  
Service Recovery ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Recovery Strategies ◽  
The Relationship ◽  
Patronage Intentions

This study aims to investigate, using the structural equation modeling with a partial least square (PLS-SEM) approach, the relationship among service recovery strategies, relationship quality, and customer patronage intentions concerning Internet Service Providers (ISPs) in Egypt. Our findings confirmed that some service recovery strategies positively influence on both relationship quality and patronage intentions. As well as, relationship quality has a significant impact on customer patronage intentions. Furthermore, relationship quality has the role of a mediator of the relationship between SR strategies and patronage intention. Moreover, both speeds of recovery and empathy moderate the relationship between some SR strategies and relationship quality. Finally, our study proposed some theoretical and managerial implications.

Does workplace fun affect employees' voice behavior? Leader–member exchange as a mediator

2021 ◽  
Vol 49 (12) ◽  
pp. 1-8
Author(s):  
Zhenyang Zhang ◽  
Dongphil Chun ◽  
Xinyuan Wang ◽  
Jialei Liu
Keyword(s):  
Structural Equation ◽  
Employee Performance ◽  
Equation Modeling ◽  
Leader Member Exchange ◽  
Voice Behavior ◽  
Workplace Fun ◽  
Member Exchange ◽  
Behavior Theories ◽  
The Relationship ◽  
Insight Into

Although the relationship between workplace fun and employee performance is well-documented, research on the link between workplace fun and voice behavior is still in a nascent stage. Integrating workplace fun, leader–member exchange (LMX), and voice behavior theories, in the current research we examined LMX as a mediator of the link between workplace fun and voice behavior. We conducted a crosssectional survey with a sample of 307 subordinates and 82 supervisors employed by eight Chinese companies, and used structural equation modeling to analyze the data. Results show that workplace fun was related both directly and indirectly (via LMX) to employees' voice behavior. Our findings offer insight into the mechanistic processes through which workplace fun affects employees' voice behavior, and suggest that to promote employees' voice behavior, a fun work environment and high-quality LMX relationship should be established in organizations.

Does leader-member exchange enhance performance in the hospitality industry?

2016 ◽  
Vol 28 (5) ◽  
pp. 969-987 ◽  
Author(s):  
Chung-Jen Wang
Keyword(s):  
Structural Equation ◽  
Hospitality Industry ◽  
Employee Performance ◽  
Equation Modeling ◽  
Leader Member Exchange ◽  
Content Type ◽  
Task Motivation ◽  
Member Exchange ◽  
And Performance ◽  
The Relationship

Purpose This paper aims to integrate leader–member exchange (LMX), creativity and performance research and to develop a model to investigate the relationships among LMX, task motivation, creativity and performance in the hospitality industry. Design/methodology/approach Structural equation modeling (SEM) with bootstrap estimation was conducted with a sample of 312 leader–employee dyadic data from international tourist hotels in Taiwan. Findings The results revealed that LMX positively affected performance and creativity. Most important of all, task motivation was found to mediate the relationship between LMX and creativity, while both task motivation and creativity were found to mediate the relationship between LMX and performance. Research limitations/implications With efforts to combine research variables into a unified theoretical model, this study is the first in the field of hospitality research which explores the two-path mediating effects of these relationships in an integrated SEM framework. More specifically, this study provides a synthesized perspective with bootstrap analyses to broaden hotel research with regard to LMX and examine its influences on employees’ creativity and performance. Practical implications The results of this study suggest that human resource departments in hotel companies should provide training programs for supervisors and employees to enhance their reciprocal relationships, and establish reward mechanisms to encourage the development of more creative services at work. Originality/value This study added to the literature with its use of a non-Western sample, and extended the prior research in the context of the hospitality industry. Overall, the conclusions provide empirical evidence in an integrated model that task motivation can strengthen the influence of LMX on creativity and can also nourish the influence of creativity on employee performance.

Servant Leadership, Leader–Member Exchange and Proactive Behavior in the Public Health Sector

2018 ◽  
Vol 48 (3) ◽  
pp. 309-324
Author(s):  
Ahmed Mohammed Sayed Mostafa ◽  
Eman Aly Abed El-Motalib
Keyword(s):  
Public Health ◽  
Servant Leadership ◽  
Health Sector ◽  
Equation Modeling ◽  
Leader Member Exchange ◽  
Proactive Behavior ◽  
The Public ◽  
Public Health Sector ◽  
Member Exchange ◽  
The Relationship

Very limited attention has been given by scholars to the relationship between servant leadership and employee behaviors in the public sector and not much is known about the mechanisms through which this relationship may take place. This study examines the relationship between servant leadership and proactive behaviors in the Egyptian public health sector and investigates the role of leader–member exchange (LMX) as a mediator. Using a sample of Egyptian public hospital nurses, the results of structural equation modeling (SEM) indicate that servant leadership was positively related to LMX which, in turn, had a significant positive association with proactive behavior. Thus, servant leaders encourage employees to engage in proactive behavior through enhancing the quality of their exchange relationship with their supervisors.

Cognitive leader–member exchange differences between supervisors and subordinates

2019 ◽  
Vol 68 (4) ◽  
pp. 817-837
Author(s):  
Yan Shen
Keyword(s):  
Social Exchange ◽  
Positive Relationship ◽  
Moderating Effect ◽  
Equation Modeling ◽  
Leader Member Exchange ◽  
Moderating Effects ◽  
Content Type ◽  
Paired Samples ◽  
Member Exchange ◽  
The Relationship

PurposeThe purpose of this paper is to reveal the influence of organizational identification (OI) on organizational citizenship behavior (OCB) directed toward organization (OCB-O) and OCB directed toward individuals (OCB-I), and explore the moderating effects of turnover intention (TI) and the differences of the moderating effects of supervisors’ ratings of leader–member exchange quality (LMX-L) and subordinates’ ratings of LMX quality (LMX-S) in the process.Design/methodology/approachBased on social exchange theory, this study took administrative staff of private small and medium enterprises in China as population. A paired-samples design was used, and 437 valid paired samples were collected finally. Data analyses were conducted by using structural equation modeling.FindingsOI indicated a positive influence on both OCB-O and OCB-I. TI showed a negative moderating effect on the positive relationship between OI and OCB-I, but no significant moderating effect on the positive relationship between OI and OCB-O. LMX-L and LMX-S were not in one same direction and showed different moderating levels. LMX-L had no significant effects on the relationship between OI and OCB-O, nor did on the relationship between OI and OCB-I. On the other hand, LMX-S strengthened both the positive relationship between OI and OCB-O, and the positive relationship between OI and OCB-I.Originality/valueThis study explored the relationships from social exchange perspective, found that OCB-O and OCB-I had different formation mechanisms and should be explored as distinct variables, and confirmed that it was necessary to use the paired-samples design when studying dyadic phenomena.

scholarly journals The influence of newcomers’ proactive personality on their psychological contract

2017 ◽  
Vol 30 (4) ◽  
pp. 607-626
Author(s):  
Kyungmin Kim
Keyword(s):  
Psychological Contract ◽  
Structural Equation ◽  
Organizational Factors ◽  
Positive Influence ◽  
Proactive Personality ◽  
Equation Modeling ◽  
Personality Factors ◽  
Leader Member Exchange ◽  
Member Exchange ◽  
The Relationship

This study investigates the influence of newcomers’ personality on their psychological contract. Especially, we focused on the proactive personality of the newcomers who have worked less than one-year in the current organization. We hypothesized that the extent to which newcomers have proactive personality would have a positive effect on the perception of promise in the relationship with the organization. Also, we expected that this relationship would be mediated by the leader-member exchange. 433 newcomers participated in the survey, and structural equation modeling (SEM) has been adopted to test the hypotheses. As the result, individuals’ proactive personality had a positive influence on the perception of promises, and this relationship was partially mediated by the leader-member exchange level. These results imply that individuals’ psychological contract could be affected by personality factors as well as organizational factors. Also, it shows that the relationship newcomers make with their supervisor has an important role in perceiving psychological contract with the organization.

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