scholarly journals Examination of Support Requests of University Students in Distance Learning during the COVID-19 Pandemic

Proceedings ◽  
2021 ◽  
Vol 74 (1) ◽  
pp. 19
Author(s):  
Cemal Aktürk ◽  
Ceren Çubukçu

The COVID-19 (SARS-CoV-2) pandemic required changes to be made, especially in formal education processes. In order for the students to stay safe and healthy, many educational institutions switched to the distance learning method for the rest of the semester and continued their education without any intermission. Due to this switch, there has been a rise in the usage of learning management systems, and as a result, students started to encounter technical problems, especially during the exam periods, or they simply wanted to obtain more information about academic or administrative issues. This study used frequency and percentage analysis methods and examined the support request tickets opened up by students during distance education. Resolving the encountered problems quickly and effectively is very important in order to protect the motivation of the learners and ensure their successes. It was seen in the study that the majority of the problems reported by the students were related to internet connection or to the problems occurred during exams. This study aimed to share experiences with the researchers and technical and administrative staff working in this field and to contribute to the current distance learning literature.

2021 ◽  
Vol 30 (6) ◽  
pp. 60-69
Author(s):  
A. V. Solovov ◽  
A. A. Menshikova

The coronavirus pandemic in 2020, which has led to a massive and urgent transition to remote forms of learning, has drawn the attention of almost all of humanity to the issue of e-distance learning (EDL). The purpose of this article is to analyze the didactic aspects of the experience of using EDL methods and technological tools during a pandemic, to assess the potential positive and real negativity of this process, to develop recommendations on the rational use of modern virtual learning environments. The study is based on methods of systemic analysis, pedagogical psychology and didacticism, long-term experience of authors in the field of EDL.The analysis of two main didactic approaches in the modern EDL was carried out: classes in a virtual classroom, most of which copy traditional methods of classroom learning, and predominantly independent cognitive activities of students in learning management systems using specially trained digital educational resources. It has been shown that much of the negative aspects of EDL during the coronavirus pandemic are due to attempts to implement rudiments of the usual classroom learning system with the help of innovative electronic technologies.Recommendations have been made on the structure of the electronic distance course in modern learning management systems, which provide for the freedom to choose the time and place of study with them with the necessary regulation of the content and the learning process inherent in formal education institutions.A number of positive aspects of EDL related to its quality, ever-widening application boundaries, educational potential and economic feasibility have been considered. The importance of properly assessing possible negative aspects of EDL is shown. The reason for which is not in electronic tools, but in didacticly incorrect methods of training with them. To create new teaching methods focused on innovative electronic tools, we need research of psychological and didactic aspects of EDL in the areas of student motivation, digital educational resources development, gamification, teacher training, etc.


2014 ◽  
Vol 17 (2) ◽  
pp. 61-75 ◽  
Author(s):  
Büşra Özmen ◽  
Bünyamin Atıcı

Abstract The general aim of this study is to determine the effects of learning management systems supported by social networking sites on learners’ academic achievements in distance education. The study group consisted of 75 undergraduate students from a state university in eastern Turkey. The data for the study, in which an experimental research design was used, were collected through an achievement test, which consisted of 40 multiple-choice questions. Within the scope of the research, a learning management system and a social networking site were utilized in a distance education course. As a result of the research, it was seen that social network supported distance learning activities created a more positive effect on the achievements of the learners than the distance learning activities. Also, it was determined that social network supported distance education activities were more effective in the acquisition of behaviours at the knowledge level of the cognitive domain than activities in other groups; however, the groups were not different from each other in relation to the acquisition of behaviours at the comprehension level of the cognitive domain. In this context, it was concluded that the learning management systems used in distance education should be supported by social networking sites to increase the academic achievement of learners.


2020 ◽  
Vol 210 ◽  
pp. 18102
Author(s):  
Elena Muryukina ◽  
Marina Pevneva ◽  
Tatiana Poliakova

New time challenges cause new contradictions that are peculiar for educational environment in Russia and they require instant solutions. We have identified the contradictions which defined our target to determine the techniques and methods of distance education for students of pedagogical specializations based on practice-oriented approach, implementation of media educational technologies into the preparation of university students aimed at the development of knowledge, competencies and skills in distance learning in different types of educational institutions. Media educational technologies are conditioned by general pedagogical and didactic principles and the choice of pedagogical methods directly depends on the content of educational discipline, conditions of its implementation and other factors. Media educational technologies used for the completion of social-pedagogical disciplines for university students consist of creative and game tasks. Using them it is essential to consider special features of various media and the target of the lesson. Practice is another relevant purpose in the process of distance learning. We believe that this problem will be dominating in the nearest future as practice in distance learning is focused on by higher education institutions. In this article some techniques and types of this practical training are presented being shaped by the format of distance learning. During various practices the students of pedagogical specializations will be able not only to prepare for their future work but also to assist subject teachers, social pedagogues in schools and to make considerable contributions in this work.


2018 ◽  
pp. 1582-1601
Author(s):  
Kathleen Bastedo ◽  
Jessica Vargas

For those with disabilities, distance-learning courses can provide access to a world that was once inaccessible. Online learning becomes a possibility and for many a gateway to contributing to the world around them. However, there are many points to consider when ensuring accessibility in distance-learning courses. By exploring the current research and trends, this chapter reviews learning management systems, learner interaction styles and tools, and methods to design accessible course materials. It provides the educator with not only a working vocabulary but also with strategies and implementation methods for ensuring accessible content in online learning.


Author(s):  
Aseel Alghafis ◽  
Atheer Alrasheed ◽  
Amal Abdulghany

<p class="0abstract">Nowadays, e-learning management systems are used in many universities around the world. In Saudi Arabia, universities use several systems such as Moodle and Blackboard. However, only little empirical research has been conducted on Saudi students’ preference for such systems. This study compared the usability of Moodle and Blackboard systems among Saudi university students. Specifically, three comparison metrics have been considered: user interface, download and upload service and materials organization. The results showed that the students preferred Moodle and believed that it is more usable than Blackboard in all studied metrics.</p>


2021 ◽  
Author(s):  
Zainab Alsuhaibani

Online learning becomes the means of education during COVID-19. Blackboard is one of the learning management systems that has been widely used before and during the pandemic. This study focuses on English as a Foreign Language (EFL) students’ use and perceptions of Blackboard. It explores and compares EFL students’ use and perceptions of Blackboard considering three phases: before COVID-19 in 2019, during online learning in 2020, and during online learning in 2021. A questionnaire and semi-structured interviews were used to collect the data. A total of 381 Saudi EFL students participated in the study. The results show that there are statistically significant differences in EFL students’ use of Blackboard between the three phases. EFL students’ use of Blackboard increased during online learning in 2020 compared to 2019, especially concerning the frequency of visiting Blackboard and the time students spent using it. Further, EFL students’ use of Blackboard increased significantly during online learning in 2021 compared to 2019 with regard to visit frequencies, time spent, and Blackboard tools used. Considering perceptions, the results indicate that there are statistically significant differences in students’ perceptions of Blackboard in terms of easiness and usefulness between the three phases. Interestingly, students had more positive perceptions of Blackboard before COVID-19 in 2019 and during online learning in 2021. The technical problems that students faced while using Blackboard during 2020 might have affected their perceptions. The study results of students’ use and perceptions of Blackboard are discussed in light of institutional policies and support.


2021 ◽  
Vol 3 (66) ◽  
pp. 22-26
Author(s):  
S. Levin

In the context of a massive transition to distance learning, learning management systems have become the primary tool for implementing the pedagogical function of universities. The study aims to identify the possibility of using the above systems as a full-fledged analogue of full-time education to implement pedagogical theories in the context of the transition to the learning paradigm. The work results exposed in concrete conclusions; in the discussion section, some recommendations given on the choice of learning management systems.


Author(s):  
Я.Ю. Горгарова

Данная статья посвящена особенностям формирования иноязычной коммуникативной компетентности студентов вуза в условиях дистанционного обучения. Актуальность проводимого исследования заключается в попытке разрешения противоречия между необходимостью использования информационно-коммуникационных технологий, в том числе и дистанционного обучения, в образовательном процессе высших учебных заведений и недостаточностью условий для реализации их инновационного потенциала. В этой связи автором была уточнена сущность понятий «дистанционное образование», «дистанционное обучение», «дистанционные образовательные технологии», «онлайн-обучение», определена их роль в контексте новой образовательной парадигмы современности, проанализирован практический опыт применения онлайн-обучения в целях формирования иноязычной коммуникативной компетентности студентов вуза, а также даны рекомендации по использованию цифровых ресурсов на занятиях по практическому курсу французского языка. В ходе наблюдения за учебным процессом в дистанционном формате и беседы со студентами 4 курса Института лингвистики и мировых языков Калужского государственного университета им. К.Э. Циолковского, автор приходит к выводу, что при условии решения ряда проблем организационного и технического характера дистанционное обучение представляет большие перспективы в развитии высшего образования в России. Статья предназначена для работников системы образования, исследователей и педагогов-практиков. This article is devoted to the peculiarities of formation of foreign-language communicative competence of university students in the conditions of distance learning. The relevance of the research is an attempt to resolve the contradiction between the need to use information and communication technologies, including distance learning, in the educational process of higher education institutions and the lack of conditions for the realization of their innovative potential. In this regard, the author clarified the essence of the concepts of «distance education», «distance learning», «distance learning technologies», «online learning», defined their role in the context of the new educational paradigm, analyzed the practical experience of using online learning in order to form the foreign language communicative competence of university students and gave recommendations for the application of digital resources in the practical French course. During the observation of the learning process in a distance format and conversation with fourth-year students of the Institute of Linguistics and World Languages of K.E. Tsiolkovsky Kaluga State University, the author concludes that if a number of organizational and technical problems are solved, distance learning is very promising for the development of higher education in Russia. The article is intended for employees of the education system, researchers and teachers-practitioners.


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