scholarly journals Erratum: Wolniak, R.; Skotnicka-Zasadzień, B. Developing a Model of Factors Influencing the Quality of Service for Disabled Customers in the Condition s of Sustainable Development, Illustrated by an Example of the Silesian Voivodeship Public Administration. Sustainability 2018, 10, 2171

2020 ◽  
Vol 12 (20) ◽  
pp. 8727
Author(s):  
Radosław Wolniak ◽  
Bożena Skotnicka-Zasadzień
Keyword(s):  
Sustainable Development ◽  
Quality Of Service ◽  
Public Administration ◽  
Factors Influencing ◽  
Published Paper

The authors would like to make the following corrections about the published paper [...]

Open Innovation in the Shared Mobility Market

2021 ◽  
Vol 7 (4) ◽  
pp. 212
Author(s):  
Katarzyna Turoń ◽  
Andrzej Kubik
Keyword(s):  
Quality Of Service ◽  
Open Innovation ◽  
Service Providers ◽  
Mutual Benefit ◽  
It Service ◽  
Mobility Service ◽  
Factors Influencing ◽  
Shared Mobility ◽  
Practical Recommendations

The market for shared mobility services is growing very quickly. New types of vehicles have been introduced, and the offer of available services and functionalities has expanded, the purpose of which is to improve the quality of service. Despite all the improvements, it is still not possible to speak of achieving full availability of systems that meet the needs of users. This is due to the reluctant involvement of operators of shared mobility systems in joining Mobility as a Service platforms based on the idea of open innovation. The aim of the article is to analyze the factors influencing the limitations in the development of open innovations in the form of Mobility as a Service (MaaS) services. The authors focus on identifying the challenges and concerns faced by shared mobility service providers. The article supports the development of the concept of open innovation in shared mobility services. It also contains practical recommendations for the development of MaaS systems. The results of the developed research can be used by operators of shared mobility services, transport authorities, or IT service providers providing MaaS services to strengthen cooperation and integration using the language of mutual benefit.

scholarly journals The quality of service to residents by public administration on the example of municipal offices in Poland

2021 ◽  
pp. 132-150
Author(s):  
Radosław WOLNIAK ◽  
Izabela JONEK-KOWALSKA
Keyword(s):  
Quality Of Life ◽  
Quality Of Service ◽  
Service Quality ◽  
Public Administration ◽  
Customer Service ◽  
Public Services ◽  
Positive Impact ◽  
The Impact ◽  
The City

Currently, at a time when the Smart City concept is aimed at improving the quality of life of residents and being implemented in cities, the role of measuring the functioning of offices in relation to the customer is growing. The publication presents the results of research on the quality of service to residents by public administration on the example of municipal offices in Poland. The aim of the research, resulting from the identified research gap, was to examine the level of customer service quality in Polish municipal offices and to determine whether monitoring the quality of life and the quality of public services provided affect the quality of customer service. The research was carried out on a wide sample of 287 cities located around Poland, the sample was selected at random. The sample was good in such a way as to maintain the structure by province. The survey included questions rated on a 5-point Likert scale. The conducted research shows that there are no statistically significant differences in the level of customer service quality by municipal offices between individual provinces of Poland. Based on the research, it was found that: the existence of a quality-of-life department in the city has a positive impact on the quality of customer service in the office; monitoring the quality of life of residents and the quality of public services provided by the municipal office has a positive impact on the quality of customer service in the office, the implementation of the ISO 37120 standard by the municipal office has a positive impact on the quality of customer service in the city. A particularly high correlation occurs in the case of the impact of monitoring the quality of customer service.

scholarly journals Factors Influencing Reader Satisfaction and Quality of Service in Modern Libraries

2021 ◽  
pp. 15-20
Author(s):  
Kazimi Parviz Firudin Oqlu ◽  
Azad Qurbanov
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Factors Influencing ◽  
New Information ◽  
Main Factors

The article examines the factors influencing the overall satisfaction of readers and the quality of service in order to identify the strengths and weaknesses of the library and information activities of Azerbaijan. The research was carried out on the basis of the "SERVQUAL" model. The Customer Satisfaction Index (CSI) was calculated, evaluated on a 7-point Laykert scale for 5 dimensions and a “threshold” index was determined. Based on the analysis of the results obtained, the ergonomic environment, the provision of new information, the professionalism of the staff and openness to managerial innovations were identified as the main factors influencing the satisfaction of readers and the quality of service.

scholarly journals Factors Influencing Social Inequality and Quality of Life in Community-Based Tourism Thailand

2020 ◽  
pp. 553-559
Author(s):  
Akkhaporn Kokkhangplu ◽  
Kanokkarn Kaewnuch
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Influencing Factor ◽  
Community Based ◽  
Factors Affecting ◽  
Factors Influencing ◽  
The Government ◽  
Complete Data Analysis ◽  
External Actors

This research aimed to investigate factors affecting the quality of life (QOL) among people involved in community-based tourism (CBT). Data were collected based on the populations residing in the tourism-community areas in each region of Thailand totaling 200 subjects to complete data analysis using multiple regression analysis. The result found that factors influencing the QOL in CBT are found in various elements of Thailand. Furthermore, the main priority is public administration that is considered the most influencing factor concerning QOL among people in CBT followed by economic factors, technological and external actors, in ranked order. The implication of this study was to motivate the community to obtain QOL because managing public administration requires the government to integrate strategic planning and implement policies to resolve the existing inequality in communities. Additionally, the government’s administrative structure in each area would be improved and made more appropriate in the context of the area in each community. Economic aspects in the community comprise creating work, increasing income for people and accessing several funding sources. In the technology section, public and private sectors are considered possessing the capability to establish technological access for the community. The aspect of external actors must be managed through regulations and laws created by the community generating awareness for community members including regulations and compliance to achieve sustainable QOL in the community.

scholarly journals Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland

2021 ◽  
Vol 13 (2) ◽  
pp. 967
Author(s):  
Radosław Wolniak ◽  
Bożena Skotnicka-Zasadzień
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Public Administration ◽  
Customer Service ◽  
People With Disabilities ◽  
Quality Of Services ◽  
Level Of Service ◽  
City Councils ◽  
The Disabled

The publication presents the results of extensive research analyzing the satisfaction with the services of people with disabilities. The goal of the study was to analyze the level of disabled customer service by city councils at the example of the Silesian Province in Poland and to determine the factors that affect the quality of service studied. The research was carried out in 33 municipal offices located in Poland in the Silesian Province on a sample of 2846 people with disabilities. The research shows that disability type has a significant impact on the perceived level of disabled customer service. Moreover, the age of the disabled person has a significant impact on the perceived level of service quality. It turns out that the younger people with disabilities are, the better they assess the level of quality of services provided by the surveyed offices.

Research on QoS Guarantee Technology for Intercom System Based on SIP

2014 ◽  
Vol 644-650 ◽  
pp. 2863-2867
Author(s):  
Zhen Li ◽  
Qian Yi Yang ◽  
Yi Chen Zhou ◽  
Hui Ren
Keyword(s):  
Quality Of Service ◽  
Qos Guarantee ◽  
Key Technology ◽  
Factors Influencing ◽  
Main Factors ◽  
Intercom System

Theatre intercom system based on SIP has solved the defects of traditional theater scheduling, but it doesn't guarantee the quality of service (QoS). This paper introduced the key technology for SIP-based theatre intercom system, including the fundamentals of VOIP and signaling technology. We analysed the main factors influencing QoS, summarized correlative techniques improving QoS for theatre intercom system, including QoS relevant protocols and QoS guarantee technology on terminals. These technologies can be synthetically used, so as to improve the reliability of theatre intercom system.

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