Unleashing the Importance of TQM and Knowledge Management for Organizational Sustainability in the Age of Circular Economy

Despite the growing importance of the concept of circular economy, the case of developing countries remains under-explored. Against this backdrop, the present research aims to examine the association between the constructs of total quality management (TQM) and organizational sustainability (OS) with the mediating effect of knowledge management (KM) from the perspective of a circular economy. The data were collected from the manufacturing sector of a developing economy (n = 510) to serve the purpose of the current research through a self-administered questionnaire (paper-pencil technique). Structural equation modeling (SEM) was employed for hypothesis testing of the current survey. Six TQM dimensions were drawn from the Malcolm Baldridge National Quality Award (MBNQA) model. OS is composed of economic, social, and environmental sustainability, and KM is composed of four dimensions including acquisition, creation, sharing, and application of knowledge. The empirical examination suggests that TQM positively relates to OS, with KM playing a partial mediation role between this association. This study provides important insights for the management of the manufacturing industry of Pakistan on how to ensure organizational sustainability in the age of a circular economy by using the constructs of TQM and KM.

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Sustainable Orientation of Management Capability and Innovative Performance: The Mediating Effect of Knowledge Management

Sustainability ◽

10.3390/su12041366 ◽

2020 ◽

Vol 12 (4) ◽

pp. 1366

Author(s):

Julio C. Acosta-Prado ◽

Oscar H. López-Montoya ◽

Carlos Sanchís-Pedregosa ◽

Ulpiano J. Vázquez-Martínez

Keyword(s):

Knowledge Management ◽

Structural Equation ◽

Health Sector ◽

Mediating Effect ◽

Equation Modeling ◽

Innovative Performance ◽

Management Capability ◽

The Relationship ◽

Positive Effect

The literature suggests that innovation allows organizations to reach a desirable level of sustainability. There is evidence to support the role of knowledge management (KM) as well as management capability (MC) in producing a sustainable approach at organizations. Furthermore, organizations commonly achieve sustainable practices through corporate social responsibility (CSR). In particular, the health sector is increasingly implementing CSR strategies, although with a narrow understanding of the factors to success. Hence, trends lead to asymmetric growth between organizations. This study aims to examine the mediating role of KM in the relationship between MC and innovative performance (IP) in 331 Health Provider Institutions (HPIs). The research reflective model was assessed through Partial Least Squares Structural Equation Modeling (PLS-SEM). According to the results, MC has a positive effect on IP, MC has a positive effect on KM, and KM has a positive effect on IP. Likewise, KM significantly mediates the relationship between MC and IP. Our findings support the importance of KM in addressing MCs in HPIs as it enables innovative practices to address CSR goals to achieve a sustainable impact. Moreover, this study contributes by expanding KM to contexts that are not usually studied, such as health in a South American country.

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The Model of Knowledge Management Based on Organizational Climate

Sustainability ◽

10.3390/su12083273 ◽

2020 ◽

Vol 12 (8) ◽

pp. 3273

Author(s):

Bojana Jokanović ◽

Nikola Zivlak ◽

Andrea Okanović ◽

Jelena Ćulibrk ◽

Ljubica Duđak

Keyword(s):

Knowledge Management ◽

Organizational Climate ◽

Structural Equation ◽

Knowledge Work ◽

Equation Modeling ◽

Organizational Sustainability ◽

Confirmatory Factor ◽

Climate Influences ◽

The Impact ◽

Collaborative Climate

Keeping in mind the fact that organizations in the region of Vojvodina are moving from a negotiated to market economy, this study aims to analyze how the dimensions of collaborative climate affect the various activities of knowledge management. The degree to which collaborative climate influences knowledge work is investigated on 190 participants in the region of the Province of Vojvodina (Serbia). Two standardized questionnaires were used to collect data: a knowledge management questionnaire, which included 32 questions, and a collaborative climate questionnaire of 20 questions. To test the hypothesis of the study, the technique used was descriptive statistics, confirmatory factor analysis, and structural equation modeling. The results show that only the organizational culture as a dimension of collaborative climate contributes to the explanation of all the activities of knowledge management, except the activity of leaving knowledge, which fails to achieve a statistical relationship with any dimension of collaborative climate. This study provides useful insights for practitioners wanting to improve an organization’s performance and to increase organizational sustainability and learning. It is a useful base to expand further research in a way of better understanding the impact that collaborative climate has on the implementation of knowledge management in a transition towards a knowledge economy.

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Can TQM Act as Stimulus to Elevate Firms’ Innovation Performance?: An Empirical Evidence From the Manufacturing Sector of Pakistan

SAGE Open ◽

10.1177/2158244020963669 ◽

2020 ◽

Vol 10 (4) ◽

pp. 215824402096366

Author(s):

Naveed Mushtaq ◽

Wong Wai Peng

Keyword(s):

Structural Equation ◽

Manufacturing Sector ◽

Explanatory Power ◽

Innovation Performance ◽

Mediating Effect ◽

Equation Modeling ◽

Total Quality ◽

Business Innovation ◽

Innovation Culture ◽

Performance Dimensions

The current research empirically investigated whether total quality management (TQM) as a multidimensional construct (organic and mechanistic) has a better explanatory power toward innovation performance dimensions with the mediating effect of business innovation capability (BIC) and moderating effect of business innovation culture. After an in-depth examination of the literature, a holistic TQM–BIC–innovation performance framework is being developed based on theoretical knowledge as well as empirical justification. This would help scholars and practitioners to comprehend ways through which quality and innovation are integrated. To this end, structural equation modeling–partial least squares (SEM-PLS) is used for analyzing the data. It has been found that both soft and hard TQM trigger innovation performance and firm BIC mediates this relationship. Lastly, the role of business innovation culture in enhancing firm’s radical innovation performance was empirically established. Thus, developing BIC and business innovation culture in a TQM-based firm could trigger innovating performance.

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An empirical investigation on TQM practices and knowledge sharing mediation in software industry

The TQM Journal ◽

10.1108/tqm-03-2017-0038 ◽

2017 ◽

Vol 29 (5) ◽

pp. 725-743 ◽

Cited By ~ 4

Author(s):

Anam Iqbal ◽

Muhammad Asrar-ul-Haq

Keyword(s):

Knowledge Sharing ◽

Structural Equation ◽

Employee Performance ◽

Mediating Effect ◽

Equation Modeling ◽

Total Quality ◽

Content Type ◽

Business Excellence ◽

Key Factor ◽

Core Elements

Purpose The adequate culture of knowledge sharing in organizations is considered a key factor for improving the employees’ performance. Along with knowledge sharing, total quality management (TQM) practices are the ways to achieve business excellence. The purpose of this paper is to explore the mediating effect of knowledge sharing on the relationship between TQM practices and employees’ performance. Design/methodology/approach The quantitative study has been carried out in software houses of Pakistan. Data were collected from 340 employees using survey questionnaires from software houses of Pakistan and is analyzed through structural equation modeling technique using SPSS 22.0 and SmartPLS 2.0. Findings The results reveal that knowledge sharing partially mediates between TQM practices and employee performance. Furthermore, the results indicate that the TQM practices should be implemented holistically rather than individually. Research limitations/implications The generalization of the results is limited as the sample size is relatively small and represents software houses of only four regions in Pakistan. Moreover, the study findings were only based on software houses. So, these should be applied to other sectors with caution. Originality/value This study complements the previous researches and seeks to extend literature that how the core elements of knowledge sharing mediate between TQM practices and employees’ performance especially, in developing countries like Pakistan.

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The mediating role of total quality management between the entrepreneurial orientation and the organizational performance

The TQM Journal ◽

10.1108/tqm-03-2014-0033 ◽

2016 ◽

Vol 28 (1) ◽

pp. 89-111 ◽

Cited By ~ 23

Author(s):

Hassan Saleh Al-Dhaafri ◽

Abdullah Kaid Al-Swidi ◽

Rushami Zien Bin Yusoff

Keyword(s):

Quality Management ◽

Total Quality Management ◽

Organizational Performance ◽

Entrepreneurial Orientation ◽

Structural Equation ◽

Mediating Effect ◽

Equation Modeling ◽

Total Quality ◽

Content Type ◽

Practical Implications

Purpose – The purpose of this paper is to examine the joint effect of entrepreneurial orientation (EO) and total quality management (TQM) on the organizational performance. In addition, this study aimed to examine the ability of TQM to transmit the effect of EO on the organizational performance. Design/methodology/approach – To examine the hypothesized model of the study, the survey questionnaire research design was employed. The data were collected from Dubai police department. The total number of questionnaires distributed was 320 out of which only 111 usable questionnaires were returned. The structural equation modeling partial least squares approach was used. Findings – The statistical results confirmed the effect of EO and TQM on the organizational performance. In addition, TQM was found to partially mediate the effect of EO on organizational performance. Practical implications – Further details and valuable implications of this study were discussed throughout the study. The results of this study have many practical implications. The results will help managers to make the proper decisions when deciding to implement TQM in their organizations. TQM can help managers with strong EO to achieve maximum performance in organizations and to remain competitive in the market. Originality/value – This study is a rare and unique empirical study that examines the effect of EO on TQM and the mediating effect of TQM on the EO-performance relationship.

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Total Quality Management and SME Performance: The Mediating Effect of Innovation in Malaysia

Asia-Pacific Management Accounting Journal ◽

10.24191/apmaj.v14i1-10 ◽

2019 ◽

Vol 14 (1) ◽

pp. 201-217

Author(s):

Nurazree Mahmud ◽

◽

Mohd Faiz Hilmi ◽

Yanti Aspha Ameira Mustapha ◽

Rizuwan Abu Karim ◽

...

Keyword(s):

Structural Equation ◽

Manufacturing Industry ◽

Equation Model ◽

Mediating Effect ◽

Measurement Scale ◽

Research Model ◽

Total Quality ◽

And Performance ◽

New Evidence ◽

The Relationship

The purpose of this study was to discover the crucial issues between TQM and the performance of Malaysian SMEs. This paper also reviewed the need of the other variable in the relationship between TQM and Malaysian SME’s performance; namely innovation. This paper then presents the empirical results carried out on the Malaysian SMEs covering the manufacturing industry. The measurement scale in this study was tested and found to be reliable and valid to examine the research model. The 124 samples obtained were assessed using Smart PLS in order to examine the structural equation model. Empirical findings in this study prove that TQM had an insignificant impact on innovation and performance. Moreover, innovation mediates the relationship between TQM and performance of SMEs in Malaysia. This study provides new evidence in the important area of TQM and innovation of Malaysian SMEs. Keywords: TQM, innovation, SME performance, manufacturing, Malaysia

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Knowledge-Worker Productivity in Defense Industry: The Role of Knowledge Management through Employees’ Adaptability and Job Satisfaction

Media Ekonomi dan Manajemen ◽

10.24856/mem.v27i01.2597 ◽

2022 ◽

Vol 27 (1) ◽

pp. 140

Author(s):

Nawangsari Wardhani ◽

Noermijati Noermijati ◽

Sunaryo Sunaryo

Keyword(s):

Job Satisfaction ◽

Knowledge Management ◽

Structural Equation ◽

Manufacturing Industry ◽

Knowledge Worker ◽

Sampling Technique ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Worker Productivity

This research aims to investigate the direct effect of knowledge management on knowledge-worker productivity and the indirect effect mediated by employees' adaptability and job satisfaction. The research was conducted at PT. Pindad (Persero) Malang as a specific knowledge-based manufacturing industry company. The research population is employees who work in the department that is closely related to the knowledge of ammunition products. Furthermore, 203 employees became the research sample taken proportionally and randomly from the population using proportionate random sampling technique. The data analysis method was carried out using a structural equation modeling (SEM) model with a partial least square (PLS) approach. The results indicate that knowledge management has no significant effect on knowledge-worker productivity, but knowledge management has a significant effect on adaptability, and adaptability has a significant effect on knowledge-worker productivity. Knowledge management also has a significant effect on job satisfaction, and job satisfaction also has a significant effect on knowledge-worker productivity. Thus, adaptability and job satisfaction have a full mediating role on the effect of knowledge management on knowledge-worker productivity. This research contributes fill the research gap on the influence of knowledge management on knowledge-worker productivity with the presence of adaptability and job satisfaction as a mediating variable.

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An Empirical Examination of Knowledge Management Processes and Market Orientation, Innovation Capability, and Organisational Performance: Insights from Jordan

Journal of Information & Knowledge Management ◽

10.1142/s0219649217500022 ◽

2017 ◽

Vol 16 (01) ◽

pp. 1750002 ◽

Cited By ~ 9

Author(s):

Mahmoud M. Migdadi ◽

Mohammed K. Abu Zaid ◽

Mohammed Yousif ◽

Ra’d Almestarihi ◽

Khalil Al-Hyari

Keyword(s):

Knowledge Management ◽

Market Orientation ◽

Structural Equation ◽

Manufacturing Industry ◽

Innovation Capability ◽

Organisational Performance ◽

Empirical Examination ◽

Management Processes ◽

The Impact ◽

Knowledge Management Processes

There are many studies discussing how knowledge management and market orientation (MO) are positively related to innovation, but an examination of the impact of the knowledge management processes (KMP) — as we conceptualize the four in this study — and MO on the innovation capability of organisations which in turn impact organisational performance has never been done. Hence, this study formulates a comprehensive conceptual framework which encompasses KMP (knowledge creation, intra-organisational knowledge sharing and application, external knowledge acquisition, and knowledge storage and documentation), MO (customer orientation, competitor orientation and inter-functional coordination), innovation capability (product, process, marketing and organisational innovation), and organisational performance (product quality, operational performance and financial performance). Then empirically test the relationships among the study models with the focus on the mediating role of innovation capability. The design of the study is based on a survey of 210 Jordanian manufacturing and service organisations. The sample of this study encompasses the mid-level managers of the organisations. About 440 self-administered questionnaires were distributed among the respondents. Confirmatory factor analysis is undertaken to assess statistically the validity of the study measures. Then the structural equation modelling (SEM) path analysis is used to assess the structural relationship of KMP, MO with innovation capability, and organisational performance. The results of the study reveal that engagement in KMP and MO can lead to better innovation capability in the organisations which in turn can lead to better organisational performance. The results we observe concerning this sample of companies may not be applicable to a greater population of companies from other countries with a different technological base or to specific subsectors of the manufacturing industry (e.g. the food industry). Moreover, the study represents only snapshots since it utilized self-administered questionnaires which also have no qualitative data. For the practicing managers intending to increase the rate of innovation in their firms, this means that KMP and MO are important activities to master. Additionally, managers should put additional emphasis on innovation as it is an important element for achieving improved overall firm’s performance and sustainable competitive power.

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Transformational Leadership and Innovation: An Empirical Study of Direct and Indirect Effects in HR Consulting Companies

International Journal of Business and Management ◽

10.5539/ijbm.v13n1p131 ◽

2017 ◽

Vol 13 (1) ◽

pp. 131

Author(s):

Esin Akay ◽

Ayse Gonul Demirel

Keyword(s):

Transformational Leadership ◽

Knowledge Management ◽

Organizational Learning ◽

Leadership Style ◽

Structural Equation ◽

Organizational Innovation ◽

Mediating Effect ◽

Equation Modeling ◽

Medium Size ◽

Consulting Companies

This study aims to examine the influence of transformational leadership on organizational innovation through the mediating effect of organizational learning and knowledge management in Turkish HR consulting companies. Sample is selected from small, medium size and large HR consulting companies located in Istanbul. Structural equation modeling and bootstrapping is used for data analysis. The research findings indicated that transformational leadership did not directly affect organizational innovation; transformational leadership directly affected organizational learning and knowledge management, and organizational learning directly impacted knowledge management. Besides, knowledge management directly affected organizational innovation, yet organizational learning indirectly influenced organizational innovation. Finally, transformational leadership indirectly influenced organizational innovation through the intervening effect of organizational learning and knowledge management. The results indicated that if managers in Turkish HR consulting companies practice a transformational leadership style by taking into account organizational learning and knowledge management, the chance for successful organizational innovation will highly improve.

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Strategic role of information, knowledge and technology in manufacturing industry performance

Industrial Management & Data Systems ◽

10.1108/imds-07-2015-0297 ◽

2016 ◽

Vol 116 (6) ◽

pp. 1259-1278 ◽

Cited By ~ 14

Author(s):

Purnendu Mandal ◽

Kallol Bagchi

Keyword(s):

Knowledge Management ◽

Information Management ◽

Latent Variables ◽

Structural Equation ◽

Management Strategy ◽

Manufacturing Industry ◽

Corporate Sustainability ◽

Causal Modeling ◽

Equation Modeling ◽

Content Type

Purpose – The purpose of this paper is to study how knowledge management strategy (KMS), technology management strategy (TMS), and information management strategy (IMS) influence an organization’s performance. Design/methodology/approach – The authors use manufacturing data and employ causal modeling, with structural equation modeling, which will enable managers to understand the interrelationships among the use of information, knowledge management, and technology strategy in manufacturing enterprises. Findings – There are two major findings of the research: first, an organization’s financial performance (FINP) is directly dependent on its information management and TMSs, and second, KMSs indirectly influence FINP via mediation. Practical implications – Managers should be aware of various roles that TMS, IMS, and KMS play on an organization’s performance. The model analysis provides a direction to decision makers in understanding various intricate relationships through which information, technology, and KMSs could impact corporate sustainability. Originality/value – First, the authors present a specific approach to capture and model information-related strategies in a powerful decisions support system framework. Second, the modeling environment provides examination of non-linear relationships among latent variables, as well as examining additive, moderating, and mediating relations so that other modelers could replicate the experiment in other sectors or enterprises. Last, this work addresses one of the major problems in manufacturing research: the lack of empirical research in sustainability development. The paper shows empirically that both TMS and IMS impact organization’s performance directly and KMS does so indirectly.

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