scholarly journals Examining Emotional Labor in COVID-19 through the Lens of Self-Efficacy

2021 ◽  
Vol 13 (24) ◽  
pp. 13674
Author(s):  
Lixia Yao ◽  
Jie Gao
Keyword(s):  
Job Satisfaction ◽  
Life Satisfaction ◽  
Emotional Labor ◽  
Self Efficacy ◽  
Online Survey ◽  
Positive Impact ◽  
Well Being ◽  
Working Environment ◽  
Deep Acting ◽  
Mediating Role

The ongoing COVID-19 pandemic has dealt a significant blow to the restaurant industry, with many restaurants suspending operations or closing altogether. This study was aimed to investigate the effects of emotional labor on employees’ well-being and the mediating role of self-efficacy in the context of chain restaurants. Data were collected in 2020 through an online survey in China, and results revealed that emotional labor had a significant impact on well-being that was measured in life and job satisfaction. Self-efficacy not only had a significant positive impact on employees’ job- and life-related well-being but also played a fully mediating role between deep acting and life satisfaction, with a partial mediating role between deep acting and job satisfaction. Job-related well-being also played a fully mediating role between deep acting and life satisfaction, with a partial mediating role between deep acting and job satisfaction. It is important for restaurant employees to develop deep acting skills and improve self-efficacy and job satisfaction Restaurant managers must establish a healthy working environment by providing better job support and creating a more relaxed working atmosphere.

scholarly journals The Role of Employee Relations in Shaping Job Satisfaction as an Element Promoting Positive Mental Health at Work in the Era of COVID-19

2021 ◽  
Vol 18 (4) ◽  
pp. 1903
Author(s):  
Helena Bulińska-Stangrecka ◽  
Anna Bagieńska
Keyword(s):  
Mental Health ◽  
Job Satisfaction ◽  
Social Interactions ◽  
Interpersonal Trust ◽  
Well Being ◽  
Working Environment ◽  
Employee Relations ◽  
Remote Work ◽  
Mediating Role

The COVID-19 pandemic is affecting the mental health of employees. Deterioration of the well-being of workers is also caused by changes in the working environment. Remote working can affect both social interactions and job satisfaction. The purpose of the study is to examine what factors influence job satisfaction in the context of remote work caused by a pandemic. The study analyses whether employee relations and interpersonal trust are related to the level of perceived job satisfaction. The investigation started with a literature review and then research hypotheses have been formulated. Based on an empirical study, carried out on a sample of 220 IT employees during the pandemic, an analysis of the mediating role of trust in links between employee relations and perceived job satisfaction was conducted. The current study found that positive employee relations contribute to the level of job satisfaction. Additionally, trust is an important factor that mediates these relationships. Based on the results of the research, it was possible to describe the mechanism of shaping a supportive work environment during a pandemic.

A motivational approach to emotional labor: Examining the link between goal orientation and emotional labor strategies

2019 ◽  
pp. 1-21
Author(s):  
Mahsa Esmaeilikia ◽  
Markus Groth
Keyword(s):  
Goal Orientation ◽  
Emotional Labor ◽  
Self Efficacy ◽  
Goal Orientations ◽  
Full Time ◽  
Surface Acting ◽  
Deep Acting ◽  
Service Employees ◽  
Mediating Role ◽  
Goal Orientation Theory

AbstractDrawing on goal orientation theory, in this study, we examine how an individual's motivational approach relates to the use of two common emotional labor strategies: surface acting and deep acting. In addition, we examine the role of self-efficacy as a mediating mechanism through which different goal orientations are related to different emotional labor strategies. To test our hypotheses, 262 U.S. full-time working adults from a variety of service occupations were surveyed. Consistent with the predictions of goal orientation theory, our results show that learning-oriented service employees tend to use deep acting, while performance-oriented service employees use both emotional labor strategies. Our findings also show that emotional labor self-efficacy plays a mediating role in the relationship between motivational approach and emotional labor strategy use.

Testing a Social Cognitive Model of Well-Being With Women Engineers

2017 ◽  
Vol 27 (2) ◽  
pp. 246-261 ◽  
Author(s):  
Hang-Shim Lee ◽  
Lisa Y. Flores
Keyword(s):  
Job Satisfaction ◽  
Life Satisfaction ◽  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Model ◽  
Well Being ◽  
Work Conditions ◽  
Women Engineers ◽  
Goal Progress ◽  
Social Cognitive Model

The present study tests the utility of the Social Cognitive Model of Well-Being (SCWB) in the context of work, with a sample of 348 women engineers. Using structural equation modeling, we examined the relations of positive affect, self-efficacy, work conditions, goal progress, and environmental supports and barriers that were assumed to account for job satisfaction and life satisfaction of women engineers. Overall, the model provided a good fit to the data, and SCWB predictors accounted for a significant amount of variance in job satisfaction (63%) and life satisfaction (54%) with our sample of women engineers. As expected, most paths of the SCWB model were significant; however, we also found nonsignificant relations among variables in the model. In particular, goal progress did not play a critical role in the present study. In addition, we examined the indirect effects of environmental variables (e.g., supports and barriers) on job satisfaction via sociocognitive variables (e.g., self-efficacy and perceived work conditions) in the engineering work domain. Implications for practice, theory, and future vocational and organizational research in engineering are discussed.

scholarly journals Psychological Capital and Core Self-Evaluations in the Workplace: Impacts on Well-Being

2018 ◽  
Vol 10 (2) ◽  
pp. 15 ◽  
Author(s):  
Annita Gibson ◽  
Richard Hicks
Keyword(s):  
Job Satisfaction ◽  
Self Efficacy ◽  
Psychological Capital ◽  
Well Being ◽  
Temporary Employment ◽  
Working Environment ◽  
Future Research ◽  
Psychological Well Being ◽  
Employment Conditions ◽  
Core Self

The uncertainty of today’s working environment, including prevalence of temporary employment conditions in many industries, has affected the psychological well-being of people in the workforce. Psychological well-being affects all aspects of a person’s life, including: pleasure, job satisfaction and fulfilment, and life meaning (Seligman, 2002). Previous studies have investigated how Psychological Capital (PsyCap) and Core Self-evaluations (CSE) are positively related to job satisfaction and performance, but there is little research on the relationships of PsyCap and CSE with psychological well-being (PWB). This present study explored the relationships among PsyCap, CSE, and PWB in a convenience workplace sample of 121 Australian working adults. Results revealed that both PsyCap (involving hope, optimism, resilience and self-efficacy) and CSE (involving evaluations of one’s own locus of control, self-esteem, generalised self-efficacy, and adaptive vs ‘neurotic’ behaviour) were separately positive predictors of wellbeing, consistent with previous studies. There were overlaps in concepts but both PsyCap and CSE together predicted higher levels of well-being than either alone, and CSE was found to be a partial mediator between PsyCap and well-being indicating that both elements were needed in prediction of well-being. Practical implications include that PsyCap and CSE measures can be used together in the workplace in assessment, selection, training and development to help improve the quality of health and well-being of employees.  Limitations and future research directions are indicated.

scholarly journals Emotional labor actors, well-being, and objective performance

2017 ◽  
Vol 30 (3) ◽  
pp. 393-413
Author(s):  
ChoonShin Park ◽  
JaeYoon Chang
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Latent Profile Analysis ◽  
Profile Analysis ◽  
Well Being ◽  
The Other ◽  
Deep Acting ◽  
Combined Use ◽  
Objective Performance

To manage the emotional labor demands, employees may primarily rely on one strategy or the other while they may use surface and deep acting in conjunction. However, most research on emotional labor have investigated how two emotional labor strategies function to predict employee well-being separately. This variable-centered perspective is difficult to capture subpopulations of employees who may differ in their combined use of surface and deep acting. Using latent profile analysis, the current study examined potential emotional labor profiles from a person-centered perspective. We identified 5 emotional labor profiles: trying yet faking, some faking, high deep actors, high regulators, and moderates. Also this profiles differently predicted employee well-being (emotional exhaustion and job satisfaction) and objective performance (new sales and member increase). The present study captured the particular conditions in which emotional labor may lead to positive or negative outcomes for employees and organizations.

Emotional labor of customer service employees in China

2019 ◽  
Vol 10 (1) ◽  
pp. 2-16
Author(s):  
Yuyan Zhang ◽  
Alexandra Luong
Keyword(s):  
Job Satisfaction ◽  
Socioeconomic Status ◽  
Customer Service ◽  
Emotional Labor ◽  
Well Being ◽  
Surface Acting ◽  
Chinese Sample ◽  
Deep Acting ◽  
Content Type ◽  
Service Employees

Purpose The current study aims to examine the antecedents and outcomes of emotional labor strategies (i.e. surface acting and deep acting) among service employees in China. The study proposed employees’ perceived closeness with customers and customers’ socioeconomic status will predict deep acting and surface acting, respectively. It further examined the mediating role of emotional labor between perceived customer attributes and employee well-being (i.e. burnout and job satisfaction). Design/methodology/approach One hundred and one employees at a jewelry store in China completed a survey regarding their perceptions of customers, use of emotional labor and well-being (e.g. job satisfaction and burnout). Correlational and regression analyses were conducted to examine the predictors and outcomes of different emotional labor strategies. Findings Perceived closeness with the customer group predicted employees’ use of deep acting, whereas perceived customer socioeconomic status did not predict the use of surface acting. Deep acting was negatively related with burnout, whereas surface acting did not predict burnout. Deep acting mediated the relationship between perceived closeness with customers and burnout. Practical implications To maintain employee well-being, organizations can promote a service climate to enhance employees’ perceived relationship with customers. Originality/value The study specifies the interpersonal context in which employees use different emotional labor strategies; the perceived closeness with customers predicts less burnout via the use of more deep acting. This study also supplements the existing research on emotional labor based on a Chinese sample; deep acting predicts employee well-being.

scholarly journals The Role of Calling in a Social Cognitive Model of Well-Being

2019 ◽  
Vol 28 (1) ◽  
pp. 59-75
Author(s):  
Hang-Shim Lee ◽  
Eun Sul Lee ◽  
Yun-Jeong Shin
Keyword(s):  
Job Satisfaction ◽  
Life Satisfaction ◽  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Model ◽  
Outcome Expectations ◽  
Well Being ◽  
Efficacy Outcome ◽  
Social Cognitive Model

The present study examined the role of calling in a social cognitive model of well-being using a sample of 328 South Korean teachers. The model incorporating calling into the social cognitive model of well-being demonstrated an excellent fit, and our variables accounted for significant variance in job satisfaction (47%) and life satisfaction (38%). Among the 12 direct paths of the proposed model, 10 hypothesized paths were significant. The direct paths from positive affect to calling, self-efficacy, job satisfaction, and life satisfaction; from calling to self-efficacy, outcome expectations, and life satisfaction; from self-efficacy to outcome expectations; from outcome expectations to job satisfaction; and from job satisfaction to life satisfaction were significant. Additionally, the mediating paths between positive affect and life satisfaction via calling, self-efficacy, outcome expectations, and job satisfaction were significant. The practical implications for enhancing teachers’ job and life satisfaction and future directions of research were discussed.

scholarly journals How Does Emotional Labor Impact Employees’ Perceptions of Well-Being? Examining the Mediating Role of Emotional Disorder

2019 ◽  
Vol 11 (23) ◽  
pp. 6798 ◽  
Author(s):  
Yao ◽  
Gao ◽  
Chen ◽  
Mu
Keyword(s):  
Organizational Performance ◽  
Emotional Labor ◽  
Negative Impact ◽  
Well Being ◽  
Emotional Disorder ◽  
Surface Acting ◽  
Deep Acting ◽  
Mediating Role ◽  
Bank Employees

Since bank employees are prone to high psychological pressure, it is key to explore the influencing mechanism of their emotional labor so as to relieve their pressure, as well as improve organizational performance and service quality. This study aimed to investigate the effects of emotional labor on bank employees’ well-being and to determine the mediating role of emotional disorder in this relationship. Employees responded to a survey regarding their use of emotional labor as well as perceptions of their well-being and emotional disorder. The results showed that employees’ use of emotional labor was related to their perceptions of well-being and confirmed the mediating role of emotional disorder in this relationship. The results indicated that surface acting has a significant negative impact on employee well-being, while deep acting has a significant positive impact. Moreover, emotional disorder played a role in mediating emotional labor and employee well-being, and emotional disorder was positively correlated with surface acting and negatively correlated with deep acting. The results revealed that developing deep-acting skills is important for increasing front-line bank staff’s well-being in China, who are accustomed to repressing their emotions, and emotional disorder might occur more often than has been previously believed, which worsens their well-being.

scholarly journals Mitigating Burnout in an Oncological Unit: A Scoping Review

2021 ◽  
Vol 9 ◽  
Author(s):  
Rasheed Omobolaji Alabi ◽  
Päivi Hietanen ◽  
Mohammed Elmusrati ◽  
Omar Youssef ◽  
Alhadi Almangush ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Scoping Review ◽  
Positive Impact ◽  
Quality Care ◽  
Healthcare Providers ◽  
Training Group ◽  
Well Being ◽  
Working Environment ◽  
Clinical Practices ◽  
Patients With Cancer

Objectives: The purpose of this study was to provide a scoping review on how to address and mitigate burnout in the profession of clinical oncology. Also, it examines how artificial intelligence (AI) can mitigate burnout in oncology.Methods: We searched Ovid Medline, PubMed, Scopus, and Web of Science, for articles that examine how to address burnout in oncology.Results: A total of 17 studies were found to examine how burnout in oncology can be mitigated. These interventions were either targeted at individuals (oncologists) or organizations where the oncologists work. The organizational interventions include educational (psychosocial and mindfulness-based course), art therapies and entertainment, team-based training, group meetings, motivational package and reward, effective leadership and policy change, and staff support. The individual interventions include equipping the oncologists with adequate training that include—communication skills, well-being and stress management, burnout education, financial independence, relaxation, self-efficacy, resilience, hobby adoption, and work-life balance for the oncologists. Similarly, AI is thought to be poised to offer the potential to mitigate burnout in oncology by enhancing the productivity and performance of the oncologists, reduce the workload and provide job satisfaction, and foster teamwork between the caregivers of patients with cancer.Discussion: Burnout is common among oncologists and can be elicited from different types of situations encountered in the process of caring for patients with cancer. Therefore, for these interventions to achieve the touted benefits, combinatorial strategies that combine other interventions may be viable for mitigating burnout in oncology. With the potential of AI to mitigate burnout, it is important for healthcare providers to facilitate its use in daily clinical practices.Conclusion: These combinatorial interventions can ensure job satisfaction, a supportive working environment, job retention for oncologists, and improved patient care. These interventions could be integrated systematically into routine cancer care for a positive impact on quality care, patient satisfaction, the overall success of the oncological ward, and the health organizations at large.

scholarly journals WORK-LIFE BALANCE:IT’S RELATIONSHIP WITH STRESS, MENTAL HEALTH, LIFE AND JOB SATISFACTION AMONG EMPLOYEES OF PRIVATE SECTOR BANKS OF CHANDIGARH AND ADJOINING AREAS (MOHALI AND PANCHKULA).

2017 ◽  
Vol 4 (37) ◽  
Author(s):  
Jaspreet Kaur
Keyword(s):  
Mental Health ◽  
Job Satisfaction ◽  
Life Satisfaction ◽  
Private Sector ◽  
Well Being ◽  
Work Life ◽  
Working Environment ◽  
Work Life Balance ◽  
Life Balance ◽  
General Hypothesis

The concept of Work-life balance is becoming more and more important in the fast changing working environment. Increased working hours have adverse impact on the lifestyle of huge number of people, which ultimately affects their social and psychological well-being. Work-life balance became an important area of human resource management, seeking attention from government, researchers, and professionals for providing innovative ways to improve employee morale, retain employees andby providing suitable ways to employers for facilitating a better Work life balance at the work-place. This study attempts to investigate the relationships between Work life balance,stress, mentalhealth, and life and job satisfaction. Four hundred bank employees (200males and 200 females) were randomly selected from Private sector banks of Chandigarh and adjoining areas ranging ageof 32 to 55 years. The general hypothesis stated in the reaserch pertains to the relationship between Work life balance,stress, mentalhealth, and life and job satisfaction. The possible effect of gender difference has also been considered in this study. To test the hypothesis, t –test and inter correlations were applied. Analysis of results reported sexdifferences on some of the variables where females scored significantly high on Stress; males score high on Work life balance, Mental Health and job satisfaction. Correlations results for the whole sample reveals thatwork life balance is significantly positively correlated with mental health, Job satisfaction and life satisfaction in males while work life balance is positively and significantly correlated with mental health and Life satisfaction in females. Job satisfaction is positively correlated with life satisfaction in males whereas; mental health is positively correlated with life satisfaction in females. Stress is not correlated with any variable in any group.

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