scholarly journals Key Success Factors for Medical Service Quality of Early Treatment and Rehabilitation for Children in Taiwan

2021 ◽  
Vol 13 (24) ◽  
pp. 14038
Author(s):  
Chieh-Yu Lin ◽  
Fu-Chiang Shih ◽  
Ming-Tao Chou ◽  
Yi-Hui Ho
Keyword(s):  
Service Quality ◽  
Early Treatment ◽  
Success Factors ◽  
Medical Service ◽  
Rehabilitation Medicine ◽  
Medical Services ◽  
Rehabilitation Care ◽  
Key Success Factors ◽  
Professional Treatment

Early treatment and rehabilitation medical service is one of the important items in rehabilitation medicine. The service quality is critical for developing organizational sustainability. Therefore, the key success factors for the quality of such services are worthy of study. The main focus of this study is to explore the key success factors of the quality of early treatment and rehabilitation medical service in Taiwan. This study adopted an expert questionnaire for professional therapists related to rehabilitation care in Taiwan, and developed a total of 5 evaluation dimensions and 17 key success factors according to the concept of SERVQUAL. The analytic hierarchy process (AHP) method was used to analyze the expert questionnaires. The research results show that reliability is the most important dimension to construct quality early treatment and rehabilitation medical services. The seven key success factors affecting the quality of early treatment and rehabilitation medical services are in the order of “Professional treatment meets the needs of the case”, “Therapists have professional knowledge and skills”, “Professionalism gives parents and the case confidence”, “Professional advice can be understood by parents”, “The treatment equipment is consistent with the treatment provided by the therapists”, “Provide professional treatment in a timely and appropriate manner”, and “Therapists are enthusiastic and professional in handling case problems”. The practical implications of the research findings are also discussed in the study.

Exploring the Relationship between Service Quality of Private Hospitals and Patient Loyalty from the Perspective of Health Service

2020 ◽  
Author(s):  
Yubing GUO ◽  
Ye ZHOU ◽  
Xin XING ◽  
Xiaoqin LI
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Medical Service ◽  
Rapid Development ◽  
Perceived Value ◽  
Medical Services ◽  
Private Hospitals ◽  
Mediating Role ◽  
Patient Loyalty

Background: With increasing demands for medical treatment and healthcare, private hospitals have enjoyed rapid development, and the quality and satisfaction ratings of their medical services have gradually become hotspot issues. We aimed to investigate the influencing mechanisms of medical service quality, patient perceived value, patient satisfaction, and patient loyalty. Methods: On the basis of improved patient perceived value, service satisfaction, and loyalty scales, a questionnaire survey was conducted among 300 patients in 15 private hospitals in China. The action mechanisms of medical service quality, patient perceived value, patient satisfaction, and patient loyalty were verified via SPSS 22.0 and AMOS 20.0 statistical software. Results: The service quality of private hospitals was positively correlated with patient perceived value, patient satisfaction and patient loyalty. Patient perceived value was positively correlated with patient satisfaction. Patient perceived value, as well as patient satisfaction was positively correlated with patient loyalty. Patient perceived value and patient satisfaction play a mediating role between medical service quality and patient loyalty. Patient perceived value and patient satisfaction play a chain mediating role between medical service quality and patient loyalty. Conclusion: 1) Improving medical service quality is the main path to acquire patient loyalty for private hospitals. 2) When accepting high-quality medical services, patients will think that the cost paid is reasonable, and their satisfaction with private hospitals will consequently increase. 3) As patient satisfaction with private hospitals is elevated to a certain degree, they become increasingly willing to choose these hospitals again and recommend them to others.  

scholarly journals A Study of Patients’ Willingness to Pay for a Basic Outpatient Copayment and Medical Service Quality in Taiwan

2021 ◽  
Vol 18 (12) ◽  
pp. 6604
Author(s):  
Wei Hsu ◽  
Chih-Hao Yang ◽  
Wen-Ping Fan
Keyword(s):  
Service Quality ◽  
Willingness To Pay ◽  
Medical Care ◽  
Medical Service ◽  
Contingent Valuation Method ◽  
Medical Services ◽  
Rank Test ◽  
The Difference ◽  
High Level

Patients might be willing to pay more to obtain better quality medical services when they recognize that high-level hospitals have better quality. However, published papers have not found solid empirical evidence to support this possibility. Therefore, the purpose of this study is to empirically investigate patients’ willingness to pay (WTP) for an outpatient copayment. The study aims to analyze the difference between the two WTP values: to implement a hierarchy of medical care and to improve the quality of medical services. This study administered a questionnaire using the contingent valuation method with a quasi-bidding game for patients’ WTP and the SERVQUAL scale for medical service quality. The Wilcoxon signed-rank test was employed to test the difference between the two WTP values, notably to implement a hierarchy of medical care and to improve the quality of medical services. Both of the WTP values are higher than the academic medical centre’s current copayment NT$420 (approximately US$14); the percentage of respondents willing to pay a higher copayment declined when the outpatient copayment was increased, and the patients’ WTP to have better medical service quality was significantly higher than that to implement a hierarchy of medical care. Patients’ desire to receive better medical services from higher-level hospitals might be stronger than their desire to implement hierarchical medical care. This study reported the relationship between the respondents’ perceived medical service quality and WTP for having better service quality by using regression models. The respondents’ perceptions of medical service quality, especially for “reliability” and “assurance,” would positively affect their WTP. Policy makers should focus on improving the quality of medical services.

scholarly journals SIX SIGMA AND QUALITY COST ANALYSIS IN IMPROVING PROFIT

2021 ◽  
Vol 5 (1) ◽  
pp. 75-80
Author(s):  
Felisia Sutomo
Keyword(s):  
Six Sigma ◽  
Research Method ◽  
Success Factors ◽  
Descriptive Study ◽  
Literature Study ◽  
Quality Cost ◽  
Key Success Factors ◽  
Root Cause ◽  
Textile Industries

Quality is one of the key success factors to achieve competitive advantage. When companies succeeded to improve quality of the service or product given, they will have the possibility to increase their market share and eventually their profit. One of the methods to increase quality is by doing six sigma analysis that focuses on the cause of the problem. The research is done in PT Cemara Agung, one of textile industries in Indonesia. Research method used is descriptive study. Literature study, observations, and interviews has been done in order to search root cause and generate recommendations. The analysis shows that almost fifty percent of the main cause in defect products is happened to the weaving department, which then cause the profit of the company decreased as an impact of the spoilage produced. By doing six sigma analysis and finding recommendations to resolve the problems, the company is expected to be able to reduce the quality cost, increase the quality and eventually increase the profit of the company.    

scholarly journals KUALITAS LAYANAN WISATA MEDIS YANG MEMPENGARUHI KEPUASAN DAN LOYALITAS WISATAWAN MANCANEGARA DI BALI

2019 ◽  
pp. 348
Author(s):  
Yudha Eka Nugraha ◽  
Syamsul Alam Paturusi ◽  
Ni Made Sofia Wijaya
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Medical Tourism ◽  
Sampling Technique ◽  
Equation Model ◽  
Medical Services ◽  
Tourist Satisfaction ◽  
Medical Clinics ◽  
Main Variable

Medical Tourism is a potential sector to develop in Bali. Medical clinics offer various medical services treatment to attract tourists. The clinics must have an excellent quality of standard services to get customers satisfaction. The aim of this study is to analyze the influence of the medical services quality on tourist satisfaction and tourist loyalty in Radiance Clinic Bali. They were about 200 respondents and selected using accidental sampling technique. The analysis uses Structural Equation Model (SEM), calculated with AMOS program. The result of research examines that service quality is a main variable with significance effects on the satisfaction and loyalty of tourists’ customers in Bali. Results of the research indicated that there is direct effect between service quality to satisfaction and satisfaction to loyalty. On the other hand, indirect effect happens between service quality to loyalty. Keywords: Service Quality, Tourist Satisfaction, Tourist Loyalty

scholarly journals A rough strength relational DEMATEL model for analysing the key success factors of hospital service quality

2018 ◽  
Vol 1 (1) ◽  
pp. 121-142 ◽  
Author(s):  
Jagannath Roy ◽  
◽  
Dragan Pamučar ◽  
Krishnedu Adhikary ◽  
Kar Kar ◽  
...  
Keyword(s):  
Service Quality ◽  
Success Factors ◽  
Hospital Service ◽  
Key Success Factors

scholarly journals STRATEGI PENINGKATAN KINERJA SUMBER DAYA MANUSIA PADA PERUSAHAAN KONSTRUKSI PT. JAYA KUSUMA SARANA BALI MELALUI PENDEKATAN BUDAYA ORGANISASI

2016 ◽  
Vol 4 (2) ◽  
Author(s):  
Ni Made Sintya Rani ◽  
GAP. Candra Dharmayanti ◽  
I B. Rai Adnyana
Keyword(s):  
Organizational Culture ◽  
Human Resource Development ◽  
Organizational Leadership ◽  
Success Factors ◽  
Assessment Instrument ◽  
Key Success Factors ◽  
Leadership Management ◽  
Instrument Analysis ◽  
Key Dimensions

Abstract : One of the key success factors of a contractor company in achieving their vision and mission is good quality of human resources (HR). Based on ISO 9001 evaluation, the quality of HR at PT. Jaya Kusuma Sarana Bali (PT.JKS Bali) that measured by indicators of objectives and targets from each division concluded that the quality of HR still need to be improved. By knowing the profile of the current and preferred organizational culture, it can be identified the strategy required to achieve the vision and mission of the organization. This study aimed to analyze the culture profile of PT. JKS Bali based on their employees perception, in order to identify strategies  for improving their  HR performance. The method used is an OCAI (Organizational Culture Assessment Instrument) analysis method and a survey using the OCAI questionnaire. The analysis involved identification of the culture profiles that measured in 6 key dimensions (i.e.: Dominant Characteristics, Organizational Leadership, Management of Employees, Organization Glue, Strategic Emphases and Criteria of Success) which can represent the four culture types of an organization (i.e.: Clan, Adhocracy, Market dan Hierarchy). The result suggests that the profile of the current and preferred organizational culture at PT.JKS Bali does not require significant changes. The strategies that need to be implemented derived from six key dimensions, Applying more flexible organizational leadership but also against the rules, Managing the employees who prioritize teamwork, Reducing formalities working procedures, focusing on the company's internal, emphasizing human resource development and employment commitments.

scholarly journals Beauty and Elegance: Value Co-Creation in Cosmetic Surgery Tourism

SAGE Open ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 215824402093253 ◽  
Author(s):  
Salman Majeed ◽  
Zhimin Zhou ◽  
Haywantee Ramkissoon
Keyword(s):  
Quality Of Life ◽  
Service Quality ◽  
Cosmetic Surgery ◽  
Medical Service ◽  
Medical Tourism ◽  
Future Research ◽  
Emotional Attachment ◽  
Mediating Role

This study presents an emerging trend in medical tourism, cosmetic surgery tourism (CST). We explore tourists’ perceptions of CST for medical service quality as an antecedent to tourists’ emotional attachment, trust, and intentions to visit, which is underexplored in CST. This study examines the mediating role of value co-creation in influencing behaviors of CST-seeking tourists to experience a better quality of life. Using a sample drawn from 279 tourists, comprised of Australian, Japanese, and Chinese nationalities at two international airports in China, findings show that perceived medical service quality positively influences tourists’ emotional attachment, trust, and intentions to visit directly and through the mediating role of value co-creation across the three nationalities. CST-seeking tourists’ inputs in value co-creation may positively influence their behaviors, which are vital antecedents to promoting CST business. Implications for future research are discussed.

MEDICAL SERVICE UTILIZATION IN PHU LOC DISTRICT, THUA THIEN HUE PROVINCE

2014 ◽  
pp. 105-115
Author(s):  
Ngoc Thuy Nguyen ◽  
Thi Hoa Nguyen ◽  
Minh Tam Nguyen
Keyword(s):  
Primary Care ◽  
Health Insurance ◽  
Medical Service ◽  
Health Facilities ◽  
Assessment Tools ◽  
Medical Services ◽  
Services Utilization ◽  
Care Assessment ◽  
Medical Services Utilization

Objectives: 1. To explore the utilization of medical services in Phu Loc District, Thua Thien Hue Province; 2. To examine some related factors to medical services utilization in Phu Loc District, Thua Thien Hue Province. Methods: A cross sectional study using questionnaire interview of 3258 residents in 800 households. Results: There were 352 people got sick during the one month period before interview of whom 95,3% respondents were sick one time and most cases were mild illness (60,5%). Respiratory problems accounted for the largest proportion. Among sick people, 33,8% of them used medical services at Commune Health Center (CHC), 20,2% treated at hospital, 12,8% used private clinic; and self treatment was still high (33,2%). Age group, the perceived serious level of illness, and having health insurance are significantly associated with the medical services utilization. The main reasons for using CHC are having health insurance (83,2%) and that CHC is near their home (75,6%). The major reason for not using CHC is the low quality of medical service at CHC (45,9%). Waiting time, the trust to medical staff, and satisfaction with consultation time are associated with the choice of health facilities. When assessing the quality of primary care of health facilities using the Primary Care Assessment Tools (PCAT), CHC had the highest score in the Comprehensiveness domain and the private clinics achieved the highest score in the Ongoing Care domain.

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