scholarly journals User Experience Evaluation in Intelligent Environments: A Comprehensive Framework

Technologies ◽  
2021 ◽  
Vol 9 (2) ◽  
pp. 41
Author(s):  
Stavroula Ntoa ◽  
George Margetis ◽  
Margherita Antona ◽  
Constantine Stephanidis
Keyword(s):  
Conceptual Framework ◽  
Research Design ◽  
User Experience ◽  
User Satisfaction ◽  
Technological System ◽  
Intelligent Environments ◽  
Intelligent Environment ◽  
Research And Practice ◽  
Comprehensive Framework

‘User Experience’ (UX) is a term that has been established in HCI research and practice, subsuming the term ‘usability’. UX denotes that interaction with a contemporary technological system goes far beyond usability, extending to one’s emotions before, during, and after using the system and cannot be defined only by studying the fundamental usability attributes of effectiveness, efficiency and user satisfaction. Measuring UX becomes a substantially more complicated endeavor when the interaction target is not just a technological system or application, but an entire intelligent environment and the systems contained therein. Motivated by the imminent need to assess, measure and quantify user experience in intelligent environments, this paper presents a methodological and conceptual framework that provides concrete guidance for UX research, design and evaluation, explaining which UX parameter should be measured, how, and when. An evaluation of the framework indicated that it can be valuable for researchers and practitioners, assisting them in planning, carrying out, and analyzing UX studies in a comprehensive and thorough manner, thus enhancing their understanding and improving the experiences they design for intelligent environments.

scholarly journals ParlAmI: A Multimodal Approach for Programming Intelligent Environments

Technologies ◽  
2019 ◽  
Vol 7 (1) ◽  
pp. 11 ◽  
Author(s):  
Evropi Stefanidi ◽  
Michalis Foukarakis ◽  
Dimitrios Arampatzis ◽  
Maria Korozi ◽  
Asterios Leonidis ◽  
...  
Keyword(s):  
Internet Of Things ◽  
User Experience ◽  
Humanoid Robot ◽  
Multimodal Approach ◽  
Conversational Agent ◽  
Intelligent Environments ◽  
Intelligent Environment ◽  
Embodied Conversational Agent ◽  
Intelligent Home ◽  
Iot Devices

The proliferation of Internet of Things (IoT) devices and services and their integration in intelligent environments creates the need for a simple yet effective way of controlling and communicating with them. Towards such a direction, this work presents ParlAmI, a conversational framework featuring a multimodal chatbot that permits users to create simple “if-then” rules to define the behavior of an intelligent environment. ParlAmI delivers a disembodied conversational agent in the form of a messaging application named MAI, and an embodied conversational agent named nAoMI employing the programmable humanoid robot NAO. This paper describes the requirements and architecture of ParlAmI, the infrastructure of the “Intelligent Home” in which ParlAmI is deployed, the characteristics and functionality of both MAI and nAoMI, and finally presents the findings of a user experience evaluation that was conducted with the participation of sixteen users.

A Characterisation and Framework for User-Centric Factors in Evaluation Methods for Recommender Systems

2017 ◽  
Vol 6 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Tatenda D. Kavu ◽  
Kuda Dube ◽  
Peter G. Raeth ◽  
Gilford T. Hapanyengwi
Keyword(s):  
Conceptual Framework ◽  
Recommender Systems ◽  
User Experience ◽  
User Satisfaction ◽  
Optimal Solution ◽  
User Interaction ◽  
Evaluation Methods ◽  
User Preferences ◽  
Evaluation Framework ◽  
User Centric

Researchers have worked on-finding e-commerce recommender systems evaluation methods that contribute to an optimal solution. However, existing evaluations methods lack the assessment of user-centric factors such as buying decisions, user experience and user interactions resulting in less than optimum recommender systems. This paper investigates the problem of adequacy of recommender systems evaluation methods in relation to user-centric factors. Published work has revealed limitations of existing evaluation methods in terms of evaluating user satisfaction. This paper characterizes user-centric evaluation factors and then propose a user-centric evaluation conceptual framework to identify and expose a gap within literature. The researchers used an integrative review approach to formulate both the characterization and the conceptual framework for investigation. The results reveal a need to come up with a holistic evaluation framework that combines system-centric and user-centric evaluation methods as well as formulating computational user-centric evaluation methods. The conclusion reached is that, evaluation methods for e-commerce recommender systems lack full assessment of vital factors such as: user interaction, user experience and purchase decisions. A full consideration of these factors during evaluation will give birth to new types of recommender systems that predict user preferences using user decision-making process profiles, and that will enhance user experience and increase revenue in the long run.

Soda Machine and User Experience: A Study of Icon Display

2020 ◽  
Vol 64 (1) ◽  
pp. 2035-2045
Author(s):  
Vera Puglisi ◽  
Jasmine Ghorbani ◽  
Yan Chen ◽  
Manuel Nyagisere ◽  
Grace Babalola ◽  
...  
Keyword(s):  
User Experience ◽  
User Satisfaction ◽  
Touch Screen ◽  
T Test ◽  
Consumer Electronics ◽  
Point Scale ◽  
Test User

Touch-screen GUIs have become a key feature of modern consumer electronics. The purpose of this study is to investigate the effect that reducing the number of icons on the GUI of a popular soda machine has on drink selection time and user satisfaction. Twenty subjects participated in the study, with 10 assigned to the control and experimental groups respectively. Time to make a drink selection was recorded and compared between groups using unpaired t-test. User satisfaction was measured using a five-point scale questionnaire. The results suggested that user satisfaction, except for the display dependability category, is not affected by the reduction of the number of icons on the soda machine GUI and no change was observed in drink selection time.

A model bridging team brand experience and sponsorship brand experience

2017 ◽  
Vol 18 (4) ◽  
pp. 380-399 ◽  
Author(s):  
Rui Biscaia ◽  
Galen Trail ◽  
Stephen Ross ◽  
Masayuki Yoshida
Keyword(s):  
Conceptual Framework ◽  
Design Methodology ◽  
Reference Lists ◽  
Brand Experience ◽  
Content Type ◽  
Future Studies ◽  
Sponsorship Effectiveness ◽  
Comprehensive Search ◽  
Comprehensive Framework ◽  
Team Brand

Purpose Previous research has focused on the antecedents of fan loyalty or the link between fans and the team on sponsorship reactions, but no comprehensive framework has been developed to combine these perspectives. The purpose of this paper is to present an integrated framework of how team brand experience during the season impacts sponsorship brand experience. Design/methodology/approach To create the conceptual model, a comprehensive search of peer-reviewed articles was conducted in electronic databases and journal reference lists. The authors identified constructs from prior research aimed at understanding sponsorship effectiveness. These constructs not only included aspects of the sponsorship brand experience, but also aspects within the team brand experience that form the link between consumers’ responses derived from team-related stimuli and the responses evoked by sponsor-related stimuli. Findings This conceptual framework yields a set of 11 propositions regarding fans’ interactions with both team and sponsorship brands highlighting how to strengthen the bond between fans, teams, and sponsors. It provides a comprehensive understanding of this phenomenon and identifies opportunities to increase fan support and the appeal of professional teams to potential sponsors. Originality/value This study extends previous research by providing a unique conceptual framework that highlights the importance of understanding how fans view both the team brand and the sponsor brand. Several suggestions for future studies and strategies to increase the benefits for both teams and sponsors can be drawn from this framework.

Conceptual Framework and Research Design

2020 ◽  
pp. 9-33
Author(s):  
Siegfried Nagel ◽  
Karsten Elmose-Østerlund ◽  
Bjarne Ibsen ◽  
Jeroen Scheerder
Keyword(s):  
Conceptual Framework ◽  
Research Design

scholarly journals Socio-technological system of sharing economy

2021 ◽  
Vol 20 (2) ◽  
pp. 192-215
Author(s):  
Amarjeet Singh ◽  
Keyword(s):  
Literature Review ◽  
Conceptual Framework ◽  
Systematic Literature Review ◽  
Social Innovation ◽  
Social Issues ◽  
Focal Point ◽  
Sharing Economy ◽  
Social Motives ◽  
Holistic View ◽  
Comprehensive Framework

Sharing economy is a system which functions successfully provided that technological and social subsystems complement each other forming an indivisibly combined cohesive structure. The premise of balancing social and technological aspects is proposed in the socio-technological theory. Social issues call for social innovation to fulfil the needs and requirements of the society as well as individual citizens. The goal of this paper is to fill the gap in the extant literature by proposing a comprehensive framework of sharing economy based on the socio-technological theory. This study carried out a systematic literature review of works on sharing economy and socio-technological theory in order to develop a conceptual framework. There were identified different social motives associated with each of the subsystems; interplay between them was established. This study contributes to the increasing research by presenting a holistic view of sharing economy through the theoretical lens of socio-technology keeping society as well as consumer needs and requirements at its focal point.

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