scholarly journals PERAN ROLE TALENT DALAM MENINGKATKAN TOTAL QUALITY MANAGEMENT DAN QUALITY SERVICE UNTUK MENCIPTAKAN KINERJA PERUSAHAAN

AJAR ◽  
2021 ◽  
Vol 4 (02) ◽  
pp. 158-186
Author(s):  
Fery Fery ◽  
Suwandi NG ◽  
Ferdinandus Sampe
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Total Quality Management ◽  
Indirect Effect ◽  
Mediating Effect ◽  
The Other ◽  
Quality Service ◽  
Total Quality ◽  
Food And Beverage ◽  
The Relationship

This research aims is to investigate soft TQM, hard TQM and quality service variables have mediating effect on relationship between role talent and firm performance. This research conducted using sample of food and beverage companies in Makassar. The population in this study is Manager or Director, Assistent Manager, Supervisor and Leader. This research indicates when Quality Service variable mediating the relationship between soft TQM, hard TQM to the firm performance, obtained results that soft TQM, hard TQM didn't have an indirect effect toward the firm performance or in the other words, quality service variable failed to function as intervening variable that mediate the influence of soft TQM, hard TQM to the firm performance, so it's a type of no mediation. For soft TQM, hard TQM variables that mediate relationship between role talent with quality service, it's a type of full mediation. So it can be concluded that role talent variable have an indirect efect toward the firm performance.

scholarly journals Total Quality Management System and Organisation Performance: Mediating Effect of Organisational Learning in Nepali Service Sector

2019 ◽  
Vol 4 (1) ◽  
pp. 39-60
Author(s):  
Tina Rawal Saud
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Service Sector ◽  
Quality Management System ◽  
Mediating Effect ◽  
Significant Positive Effect ◽  
Total Quality ◽  
The Relationship ◽  
Positive Effect

The main objective of this study was to examine the effect of total quality management system (TQM) on organisation performance along with the mediating effect of organisation learning in Nepali Service sector. The relationship between the TQM system, organisation learning and organisation performance was examined using Pearson correlation coefficient and regression analysis was conducted to test the hypotheses. Data was collected from 240 respondents (i.e., 118 from the ISO certified and 122 from non-ISO certified organisations). The findings of this study suggested that total quality management system had a significant positive effect on organisation performance and organisation learning mediated the relationship between total quality management system and organisation performance. Out of the seven dimensions of the TQM system only top management support, workforce management, customer relations, supplier quality management and process flow management had a significant positive effect on organisation performance. The results of the independent sample t-test further confirmed the high level of organisation performance in ISO certified organisations.

Corporate entrepreneurship and financial performance of PSX listed manufacturing firms. Do the alliance formation orientation and total quality management matter?

2020 ◽  
Author(s):  
Saria Ghulam Hassan ◽  
Muhammad Haroon Hafeez ◽  
Seerat Fatima ◽  
Madiha Riaz
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Financial Performance ◽  
Corporate Entrepreneurship ◽  
Statistical Technique ◽  
Manufacturing Firms ◽  
Mediating Effect ◽  
Alliance Formation ◽  
Total Quality ◽  
The Relationship

The prime objective of the current study is to examine the relationship between corporate entrepreneurship and FP of manufacturing firms listed in PSX. In addition to that, the mediating role of alliance formation orientation and total quality management in the relationship between corporate entrepreneurship and FP of manufacturing firms listed in PSX is also examined. Using random sampling, the final sample appeared as 347. To answer the research questions, we have used PLS-SEM statistical technique. The reason behind using this technique primarily that the aim of current study is to check the weather there is any mediating effect on relations. The second foremost reason of using this technique is that there is no issue if the data is normally distributed or not. Mostly reaches of social science indicates the normality issue in data. So, for such studies PLS is the more appropriate technique, because it can easily handle the abnormal data. The response rate of present study is 63.2% which is significantly high. The survey results have supported the hypothesized results. This study is among the pioneer studies on the issue and will be beneficial for researchers and policy makers. Keywords: Corporate entrepreneurship, financial performance, Alliance formation, TQM, Pakistan

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