scholarly journals Total Quality Management System and Organisation Performance: Mediating Effect of Organisational Learning in Nepali Service Sector

2019 ◽  
Vol 4 (1) ◽  
pp. 39-60
Author(s):  
Tina Rawal Saud
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Service Sector ◽  
Quality Management System ◽  
Mediating Effect ◽  
Significant Positive Effect ◽  
Total Quality ◽  
The Relationship ◽  
Positive Effect

The main objective of this study was to examine the effect of total quality management system (TQM) on organisation performance along with the mediating effect of organisation learning in Nepali Service sector. The relationship between the TQM system, organisation learning and organisation performance was examined using Pearson correlation coefficient and regression analysis was conducted to test the hypotheses. Data was collected from 240 respondents (i.e., 118 from the ISO certified and 122 from non-ISO certified organisations). The findings of this study suggested that total quality management system had a significant positive effect on organisation performance and organisation learning mediated the relationship between total quality management system and organisation performance. Out of the seven dimensions of the TQM system only top management support, workforce management, customer relations, supplier quality management and process flow management had a significant positive effect on organisation performance. The results of the independent sample t-test further confirmed the high level of organisation performance in ISO certified organisations.

scholarly journals The Influence of the Implementation of Total Quality Management and the Implementation of Good Governance on the Muzakki Trust (Study on Amil Zakat Institution in Batam City)

2019 ◽  
pp. 268-281
Author(s):  
Cahyo Budi Santoso ◽  
Ahmad Gamal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Good Governance ◽  
Total Sample ◽  
Significant Positive Effect ◽  
Total Quality ◽  
Negative Effect ◽  
Positive Effect

Zakat becomes part of the obligations of Muslims who must be paid and given to those who are entitled to receive zakat. The distribution of zakat which is intended for the recipient and the amount of zakat is often not recorded accurately. There is a discrepancy between the amount of zakat and the number of recipients of zakat. Then a new breakthrough is needed through the implementation of toral quality management and the application of good governance so that it is expected that all incoming zakat and the number of recipients of zakat can be recorded. This study aims to examine the effect of the implementation of total quality management and the role of good governance on muzakki trust (a study at the Amil Zakat Institute in Batam City). The population in this study is the number of residents of the city of Batam in 2017 amounted to 1,062,250 inhabitants. Determination of the sample using the formula Hair, et al (2010) so that the total sample is 100 respondents. Data analysis using multiple linear regression with SPSS 23. The results of the study can be concluded that the implementation of total quality management has a significant positive effect on muzakki trust, the application of good governance has a significant negative effect on muzakki trust and the implementation of total quality management and the application of good governance simultaneously has a significant positive effect on muzakki trust.

The Case of ISO 9000 Quality Management System Certification in a Faculty of a Turkish Public University

2016 ◽  
pp. 257-278
Author(s):  
Mehmet Eymen Eryılmaz ◽  
Duygu Acar Erdur ◽  
Olcay Bektaş ◽  
Esen Kara ◽  
Ebru Aydoğan
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Public University ◽  
Extensive Literature ◽  
Total Quality ◽  
Structured Interviews ◽  
Collection Methods

It is clear that ISO 9000 Quality Management System and Total Quality Management have an extensive literature. However, it is observed that the literature principally focuses on implementation consequences of them. In this study, ISO 9000 Quality Management System certification process in a faculty of a Turkish public university is taken into consideration. However, the study focuses on not only consequences of taking this certification but also its' triggers and processes. To examine these triggers, processes and consequences, data collection methods of the study were semi-structured interviews and unstructured participative observation. In addition, extensive amount of document was used to make triangulation.

scholarly journals PERAN ROLE TALENT DALAM MENINGKATKAN TOTAL QUALITY MANAGEMENT DAN QUALITY SERVICE UNTUK MENCIPTAKAN KINERJA PERUSAHAAN

AJAR ◽  
2021 ◽  
Vol 4 (02) ◽  
pp. 158-186
Author(s):  
Fery Fery ◽  
Suwandi NG ◽  
Ferdinandus Sampe
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Total Quality Management ◽  
Indirect Effect ◽  
Mediating Effect ◽  
The Other ◽  
Quality Service ◽  
Total Quality ◽  
Food And Beverage ◽  
The Relationship

This research aims is to investigate soft TQM, hard TQM and quality service variables have mediating effect on relationship between role talent and firm performance. This research conducted using sample of food and beverage companies in Makassar. The population in this study is Manager or Director, Assistent Manager, Supervisor and Leader. This research indicates when Quality Service variable mediating the relationship between soft TQM, hard TQM to the firm performance, obtained results that soft TQM, hard TQM didn't have an indirect effect toward the firm performance or in the other words, quality service variable failed to function as intervening variable that mediate the influence of soft TQM, hard TQM to the firm performance, so it's a type of no mediation. For soft TQM, hard TQM variables that mediate relationship between role talent with quality service, it's a type of full mediation. So it can be concluded that role talent variable have an indirect efect toward the firm performance.

scholarly journals Implementasi Manajemen Mutu Terpadu Dalam Pendidikan

2019 ◽  
Author(s):  
Delvi Susanti S ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Work Teams ◽  
Educational Institutions ◽  
Total Quality ◽  
Academic Quality ◽  
Monitoring Study ◽  
Evaluation And Monitoring

Abstract: Implementation of the Total Quality Management in the Learning Quality Management System in Educational Institutions. This study aimed to analyse the implementation of the Total Quality Management (TQM) in the learning quality management system in educational institutions. This study used a descriptive design. The population consisted of people in the organizational structure of the quality management system and the sample was pusposively selected. The data were collected through interviews and documents and were analysed using the descriptive technique. The findings show that: (1) the TQM has been implemented but it still needs optimizing, (2) it needs support from the heads of relevant units, (3) there are constraints because of work teams that are not optimal and limited time and funds, (4) the strategies to deal with the constraints depend on the condition and situation, and (5) the implementation of the TQM refers to an evaluation and monitoring study and the draft of academic quality assurance documents.

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