An Empirical Study on the Effect of Customer Orientation to the Relationship Quality and Long-Term Orientation : The Case of Logistics Centers in Busan Gyeongsangnam-do Area

2021 ◽  
Vol 25 ◽  
pp. 415-444
Author(s):  
Young-Ro Choi ◽  
Sung-Yhun Lee
Keyword(s):  
Empirical Study ◽  
Relationship Quality ◽  
Customer Orientation ◽  
The Relationship

scholarly journals Analisis Indeks Harga Konsumen di Indonesia Melalui Pendekatan Kointegrasi

2019 ◽  
Vol 4 (2) ◽  
pp. 110-118
Author(s):  
Muhamad Muin ◽  
Keyword(s):  
Exchange Rate ◽  
Empirical Study ◽  
Money Supply ◽  
Price Index ◽  
Consumer Price Index ◽  
Data Series ◽  
Short Term ◽  
Monthly Data ◽  
The Relationship

This study aims to analyze the relationship between the rupiah exchange rate (RER) and the money supply (M1) on the outgrowth of the consumer price index (CPI) in Indonesia. The data used in this study are monthly data series from January 2005 to January 2019. The results of this empirical study shows that there is a relationship between RER and M1 on CPI in the long term and there is a correction in the short term balance (ECM) which is influenced by M1. All of these variables are significant at α = 5% and partly significant at α = 1%.

scholarly journals Compensations of Top Executives and M&A Behaviors: An Empirical Study of Listed Companies

2020 ◽  
Vol 8 (4) ◽  
pp. 64
Author(s):  
Jiao Xue ◽  
Heng Fan ◽  
Zhanxun Dong
Keyword(s):  
Empirical Study ◽  
Mergers And Acquisitions ◽  
Executive Compensation ◽  
Listed Companies ◽  
Compensation Mechanism ◽  
Short Term ◽  
Top Executives ◽  
Short And Long Term ◽  
The Relationship

This study empirically examines the relationship between executive compensation and mergers and acquisitions (M&A) behaviors by identifying the influence of short- and long-term incentive on the propensity and scale of M&A. When the short-term incentive is insufficient, M&A behaviors serve as a beneficial compensation mechanism. Thus, lack of executives’ incentive promotes the propensity to engage in M&A and significantly affects the scale of M&A. With regard to long-term incentives, M&A behaviors serve as a beneficial creation mechanism. Shareholding of executives promotes M&A propensity, and does not significantly affect the scale of M&A. This study significantly contributes to research in M&A behaviors by revealing the beneficial distribution mechanisms of M&A behaviors.

scholarly journals Parental Divorce and Sibling Relationships

2008 ◽  
Vol 30 (1) ◽  
pp. 74-91 ◽  
Author(s):  
Anne-Rigt Poortman ◽  
Marieke Voorpostel
Keyword(s):  
Relationship Quality ◽  
Large Scale ◽  
Sibling Relationships ◽  
Parental Divorce ◽  
Sibling Relationship ◽  
Parental Conflict ◽  
Long Term Effects ◽  
High Conflict ◽  
The Relationship

This study examines long-term effects of parental divorce on sibling relationships in adulthood and the role of predivorce parental conflict. It used large-scale retrospective data from the Netherlands that contain reports from both siblings of the sibling dyad. Results show limited effects of parental divorce on sibling contact and relationship quality in adulthood but strong effects on sibling conflict. The greater conflict among siblings from divorced families is explained by the greater parental conflict in these families. Parental conflict is a far more important predictor than parental divorce per se. Siblings from high-conflict families have less contact, lower relationship quality, and more conflict than do siblings from low-conflict families. Finally, when it comes to sibling relationship quality, the effect of parental divorce depends on the amount of parental conflict. Parental divorce has little effect on the quality of the relationship in low-conflict families, but it improves the relationship in high-conflict families.

scholarly journals IMPLEMENTATION OF CUSTOMER ORIENTATION IN THE HOSPITALITY INDUSTRY: IMPLICATIONS FOR BUSINESS PERFORMANCE

2020 ◽  
Author(s):  
Marina Perišić Prodan ◽  
Keyword(s):  
Empirical Study ◽  
Competitive Advantage ◽  
Significant Relationship ◽  
Business Performance ◽  
Hospitality Industry ◽  
Customer Orientation ◽  
Marketing Management ◽  
Business Operations ◽  
Future Business

The purpose of this paper is to examine whether there is a relationship between customer orientation and successful hotel business performance. An empirical study was conducted by examining the marketing management of hotel companies in Primorje-Gorski Kotar County and Istria County. The study found that there is a statistically significant relationship between customer orientation and hotel business performance. The results of the research can be used in practice by the marketing management of hotel companies to determine long-term directions of action. In order to take into account, the wants and needs of the guest and to achieve a competitive advantage, the implementation of customer orientation should be a fundamental postulate in the future business operations of all providers of the hotel offering.

Development of Manufacturing Strategy - Influence of Technology Orientation and Customer Orientation: An Empirical Study Approach

2006 ◽  
Vol 505-507 ◽  
pp. 883-888 ◽  
Author(s):  
Ming Lang Tseng ◽  
Jiu Hsiang Chiang ◽  
Anthony SF Chiu
Keyword(s):  
Empirical Study ◽  
Customer Orientation ◽  
Technological Development ◽  
Manufacturing Flexibility ◽  
Manufacturing Strategy ◽  
Market Place ◽  
Study Approach ◽  
Significant Relationships ◽  
Technology Orientation ◽  
The Relationship

Using survey data, this research identified the relationship between technology orientation (manufacturing flexibility and advance manufacturing technology), and customer orientation (customer focus and customer satisfaction) to development of manufacturing strategy. This framework is then tested on a sample of 52 firms in plastics injection industry, Taipei County, Taiwan. The results show significant relationships in the framework with four models. They support the argument found in the literatures that manufacturing strategy builds should related to technological development and market place. Implications of the findings are discussed.

scholarly journals Modelling Customer Satisfaction for Business Services

2013 ◽  
Vol 4 (2) ◽  
pp. 51 ◽  
Author(s):  
Megha Virmani ◽  
Manoj Kumar Dash
Keyword(s):  
Customer Satisfaction ◽  
Relationship Quality ◽  
Marketing Research ◽  
Advertising Agencies ◽  
Business Services ◽  
Customer Expectations ◽  
Time Component ◽  
Consulting Firms ◽  
The Relationship

Research in the area of business services, which include marketing research companies, advertising agencies and consulting firms, has concentrated on service quality, relationship quality, and overall customer satisfaction. In some of the best known models which connect these concepts, customer satisfaction is modelled as a function of customer expectations and perceived quality. Little research has been done, however, to explain the development of relationships between businesses and business services over time. Additionally, research in this area has been almost non-existent in the transition countries. Our study proposes a customer satisfaction model with an integrated time component to be tested on the transition country data. The relationship quality in our model is expected to be paramount for customer satisfaction, loyalty and the long-term success of business services.

Relationship Marketing Model

2018 ◽  
Vol 9 (2) ◽  
pp. 16-32 ◽  
Author(s):  
Sara Sarwari
Keyword(s):  
Relationship Quality ◽  
Relationship Marketing ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Positive Emotions ◽  
Hospitality Industry ◽  
Equation Modeling ◽  
Marketing Model ◽  
The Relationship

To keep the customer loyal, today relationship marketing gets more and more attention in hospitality industry especially in the hotel business. This article develops a model of relationship marketing to empirically investigate: (1) the effect of emotions on relationship quality; and (2) and the effect of both relationship quality and emotions on customer loyalty. Here empirical findings are derived from a survey of 284 loyal guests at five-star hotels in Bangladesh by using structural equation modeling (AMOS 21.0). The findings of this article provide strong evidence of the relationship between emotions and relationship quality, which in turn are necessary determinants of customer loyalty. Findings imply that increase of the positive emotions of customers will increase the relationship quality between the hoteliers and the customers, which ultimately introduce more loyal customers in the five-star hotels in Bangladesh and make the hotels pursuit more competitive advantage, and long-term profit.

Antecedents and outcomes of relationship quality in casual dining restaurants

2019 ◽  
Vol 31 (2) ◽  
pp. 575-593 ◽  
Author(s):  
Girish Prayag ◽  
Sameer Hosany ◽  
Babak Taheri ◽  
Erdogan Haktan Ekiz
Keyword(s):  
Relationship Quality ◽  
Customer Orientation ◽  
Price Fairness ◽  
Moderating Effects ◽  
Convenience Sample ◽  
Content Type ◽  
Casual Dining ◽  
Order Construct ◽  
Tourism And Hospitality ◽  
The Relationship

Purpose This study examines the mediating effects of relationship quality (RQ) on the relationship between six antecedents and loyalty and the moderating effects of gender on these relationships. Design/methodology/approach Data were collected from a convenience sample of 300 respondents as they exited well-known casual dining restaurants in Kuala Lumpur (KL), Malaysia. Findings With the exception of physical environment, food quality, customer orientation, communication, relationship benefits and price fairness were significant predictors of RQ. RQ partially mediates the relationships between its antecedents and loyalty. Multi-group analyses reveal significant differences between males and females on these relationships. Research limitations/implications At the theoretical level, the study contributes to the conceptualization of RQ in tourism and hospitality research. The sample is not representative of all casual dining restaurants in KL, but findings have important implications for restaurant management in terms of relationship marketing, advertising strategies and customer loyalty development. Originality/value The study extends existing models of RQ in the hospitality and tourism literature by confirming that RQ is best modeled as a second-order construct consisting of three first-order dimensions: trust, satisfaction and commitment. The study also demonstrates that RQ mediates the relationship between the antecedents of RQ and loyalty. Finally, this research confirms the moderating effects of gender on the hypothesized relationships.

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