scholarly journals BPM in the analysis of sale energy electric

Author(s):  
Claudia Teresa González-Ramírez ◽  
José Manuel Colín-Morales ◽  
Rebeca Valdespino-Mora ◽  
Nubelina Sánchez-Rivera

This article presents the results of an investigation carried out in the agency Zitácuaro for sale of energy, with the BPM ideology which strengthens the processes in an organization, becomes more transparent and manageable by all. In combination with software engineering, they are responsible for transforming, defining, executing and managing processes and tasks, providing solutions and improvements, these transformations based on added value, generating customer satisfaction, so if these transformations are strengthened, It will be influencing process improvements, emphasizing that it provides satisfactory quantitative results. Sales results have been of great impact in the eastern region of Michoacán.

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sheenam Jain ◽  
Malin Sundström

Purpose Today, customers’ perceived value does not only depend on the products, but also on the services provided by a firm. In e-commerce, it is important to shift the focus beyond the product and discuss the value of personalized services in the context of e-commerce fulfillment. Therefore, the purpose of this paper is twofold: to develop a conceptual framework proposing satisfaction through personalized services as a middle-range theory; and to suggest foundational premises supporting the theoretical framework, which in turn shape middle-range theory within the context of apparel e-commerce fulfillment. Design/methodology/approach In this theory-driven paper, the authors apply the scientific circle of enquiry, as it demonstrates the role of theorizing with the help of middle-range theory and empirical evidence and as such provides a methodological scaffolding that connects theory formulation and verification. The authors synthesize literature related to customer perceived value (CPV) and satisfaction, followed by abduction focusing on understanding the empirical domain as it occurred in practice from company cases. The presented case studies are based on semi-structured interviews with three Swedish online retailers within the apparel industry. The theory-driven analysis results in suggestions of foundational premises. Findings Based on the theoretical foundations and empirical generalizations, three propositions are suggested. The premises regarding satisfaction through personalized service applied in the domain of apparel e-commerce fulfillment are: to ensure customer satisfaction requires a value co-creation perspective using data during the pre-purchase phase; to ensure customer satisfaction and retention require added-value perspective during the post-purchase phase of the shopping journey; and to ensure satisfaction and convenience require an added-value perspective at the last mile. Practical implications The apparel firms lose a substantial amount of revenue because of poor online customer satisfaction, leading to e-commerce not reaching its full potential. To enhance customer value, online retailers need to find a resort in advanced technologies and analytics to address customer satisfaction, and it is suggested that retailers shift their focus beyond the products and find ways to improve personalized service offerings to gain market advantage, improve fulfillment, drive sales and increase CPV. Originality/value To consider personalized services as a source for improving e-commerce fulfillment and CPV, the main contribution of this study is conceptual as it presents a theoretical model developed from general theory, middle-range theory and verified with empirical claims.


Author(s):  
Edgar Oswaldo Diaz ◽  
Mirna Muñoz

This article describes the new needs that launched the evolution of the DevSecOps + Risk Management approach as well as a brief description of it. Also, the article presents two cases in which the DevSecOps approach was implemented. The results of implementing the approach showed that the implantation allows: (1) reinforcing the implementation of critical projects in the data center; (2) providing a strategy to automate the processes of critical mission projects in a successfully way; (3) generating added value in the timely delivery of information, with levels of service oriented to the end customer satisfaction; (4) enabling the establishment of adequate service levels to keep operational continuity and; (5) allowing both a quantitative and qualitative analysis of risk.


Author(s):  
Lianna Sugandi

In the current age of globalization there has been a new paradigm shift in the business world and has given rise to new demands on higher education institutions, it is caused by the development of competition which is characterized by interdependence of economic change and the development of information technology as the backbone of the process the business of a company. Competition in the world of college education today is increasingly heavy and important. Each college is required to have an added value in order to win the competition with other universities. The increasing public demand for formal education, especially higher education, makes college as a strategic sector that is expected to produce quality human resources. College success is largely determined by the quality of service provided, which can be identified service quality through customer satisfaction in this case are students and faculty. In order to improve customer satisfaction, to be able to compete in the era of globalization and alsoto provide bigger profit, then every university is doing a research to determine the factors that influence the information systems services to customer satisfaction.


2014 ◽  
pp. 1335-1361
Author(s):  
Claude Laporte ◽  
Edgardo Palza Vargas

Industry recognizes that Very Small Entities (VSEs) that develop software are very important to the economy. A Very Small Entity (VSE) is an entity (enterprise, organization, department or project) with up to 25 people..Failure to deliver a quality product on time and within budget threatens the competitiveness of VSEs and impacts their customers. One way to mitigate these risks is to put in place proven software engineering practices. Many international standards and models, like ISO/IEC 12207 or CMMI®1, have been developed to capture proven engineering practices. However, these documents were not designed for VSEs and are often difficult to apply in such settings. This chapter presents a description of the development of process improvement international standards (IS) targeting VSEs developing or maintaining software as a standalone product or software as a component of a system. The documents used by ISO/IEC JTC1/SC72 Working Group 24 (WG24), mandated to develop a set of standards and guides, and the approach that led to the development, balloting of the ISs, and TRs (Technical Reports) for VSEs are also presented. The chapter focuses on the ISO/IEC 29110 Standard3, the development of means to help VSEs improve their processes, and the description of a few pilot projects conducted to implement the processes of ISO/IEC 29110 standard.


Land ◽  
2019 ◽  
Vol 8 (11) ◽  
pp. 158 ◽  
Author(s):  
Qianru Chen ◽  
Hualin Xie

Cultivated land is closely related to national food security, rural economic development and social stability. The cultivated land pollution and carbon emissions caused by chemical fertilizers, pesticides, film residues, etc., in the process of cultivated land utilization pose a serious threat to the cultivated land ecosystem in China. The comprehensive analysis on the cultivated land green utilization efficiency (GUECL), its influencing factors, and optimization direction provides a valuable basis for the green utilization of cultivated land. Based on a panel data of 30 provinces (cities or districts) in China from 2001 to 2016, the GUECL in China under the constraints of pollution and carbon emissions was measured by using a super-efficient SBM-VRS (slack based model-variable return to scale) model. The influencing factors and optimization directions of the GUECL were analyzed through the Tobit model and slack values, respectively. The results show that the GUECL in China rose with fluctuations from 2001 to 2016. Since 2014, the eastern region has surpassed the western region and has become the region with the highest mean GUECL value. The room for resource conservation and pollution reduction varies in different regions of China. Farmers’ dependence on cultivated land and agricultural added value are positively related to the GUECL in China. Farmers’ occupational differentiation, agricultural machinery density, and agricultural disaster rate have had negative effects on the GUECL in China. The loss of the GUECL in China is mainly due to the redundancies of land input, pollution emission, and mechanical input. By analyzing these influencing factors and optimization directions, it is concluded that improving rural land transfer market and agricultural infrastructure construction, establishing a new agricultural technology extension system, and vigorously cultivating new professional farmers are the targeted measures to improve the GUECL.


2022 ◽  
Vol 31 (1) ◽  
pp. 1-49
Author(s):  
Anders Sundelin ◽  
Javier Gonzalez-huerta ◽  
Krzysztof Wnuk ◽  
Tony Gorschek

Context: The concept of software craftsmanship has early roots in computing, and in 2009, the Manifesto for Software Craftsmanship was formulated as a reaction to how the Agile methods were practiced and taught. But software craftsmanship has seldom been studied from a software engineering perspective. Objective: The objective of this article is to systematize an anatomy of software craftsmanship through literature studies and a longitudinal case study. Method: We performed a snowballing literature review based on an initial set of nine papers, resulting in 18 papers and 11 books. We also performed a case study following seven years of software development of a product for the financial market, eliciting qualitative, and quantitative results. We used thematic coding to synthesize the results into categories. Results: The resulting anatomy is centered around four themes, containing 17 principles and 47 hierarchical practices connected to the principles. We present the identified practices based on the experiences gathered from the case study, triangulating with the literature results. Conclusion: We provide our systematically derived anatomy of software craftsmanship with the goal of inspiring more research into the principles and practices of software craftsmanship and how these relate to other principles within software engineering in general.


Author(s):  
William G. Tuohey

Many years of effort have been expended by experienced practitioners and academic experts in developing software engineering standards. Organizations should see it as a positive advantage—rather than as a costly negative necessity—when they are required to develop software to a recognized standard. A genuine, constructive program of measures to ensure compliance with an objective standard will achieve development process improvements that would otherwise be difficult to motivate and bring to fruition. This chapter provides an overview and comparison of a number of software engineering standards specific to safety-critical and regulated sectors. It goes on to describe implications and benefits that flow from these standards. Informed by current software engineering research, suggestions are made for effective practical application of the standards, both at individual project and at organizational level.


2014 ◽  
Vol 5 (1) ◽  
pp. 62-88 ◽  
Author(s):  
Anupama Prashar

Purpose – The purpose of this study is to exhibit how a leading company operating in farm equipment sector (FES) in India utilized Six Sigma statistical tools to reduce field failures of tractor assembly and thereby improved customer satisfaction. Design/methodology/approach – The study adopted Six Sigma define-measure-analyse-improve-control (DMAIC) methodology in order to identify numerous critical process improvements. Findings – After completing the define, measure and analyze phase, it was found that the processes of lapping, spring scragging, and assembly of valve body were incapable. The major recommendations made during the improve phase were to change the hydraulic oil; replacement of manual grinder with tool and cutter grinder for flat drill grinding; automation of lapping system; improvement in spring scragging system, change in piston design, etc. As a result of the implementation of remedies, field failure reduced by 95 percent producing a cost saving of almost INR 4.366 million/annum. Originality/value – This specific case demonstrates the successful application of Six Sigma DMAIC methodology in FES for driving down the field failures and improved customer satisfaction.


2019 ◽  
Vol 16 (3) ◽  
pp. 235-252 ◽  
Author(s):  
Davi França Berne ◽  
Roberto Coda ◽  
Patricia Krakauer ◽  
Denis Donaire

Purpose This study aims to measure the degree of innovation of micro and small industrial companies in the West and Southwest metropolitan regions of the city of São Paulo, through a survey with 203 firms in the metallurgy sector. Design/methodology/approach The research had a quantitative and descriptive focus and used as methodology the validated and international approach known as Innovation Radar. Findings The degree of innovation in these micro and small companies is low; thus, the authors could not characterize them as systemic innovators. Most of them are little innovative, although some were classified as occasional innovators. The dimensions organization, processes, presence, supply chain and added value were the least developed. Research limitations/implications To carry out similar studies in other Brazilian regions, to compare results and draw new conclusions, or even check if the degree of innovation present in micro-firms of these regions would not be even lower; to monitor the evolution of companies through a longitudinal study, to detect improvements in the degree of innovation; and to conduct a qualitative research that can deepen questions on the results of our study, such as the reasons why this type of company does not adopt innovative practices, or even the real suitability of the Innovation Radar model for micro and small enterprises (MSEs). We observed that some dimensions proved to be too sophisticated for these companies, such as R&D investments and the adoption of technological advances. Practical implications The study shows that the degree of innovation measured by the Innovation Radar is a useful and initial measure to check an innovative attitude in micro and small companies. It can also drive the actions that should be prioritized to stimulate the culture of innovation in SME. However, it does not allow to answer why this type of organization does not adopt innovative practices as a management attitude. Regarding its contribution, the authors expect that the paper may bring an awareness of managers and owners of micro and small companies for the need to foster innovative practices that can help increase the competitiveness and survival of this type of organization. Social implications In Brazil, despite the fact that MSEs represent 98 per cent of the existing companies, and are mainly responsible for job creation, their leaders have a low concern for innovative practices. Originality/value The study contributes to identify the degree of innovation of these firms, which comprise a representative and strategic segment of the city’s economy, by checking to what extent an innovative attitude is effectively present in this sector. The theoretical contribution of this study regards the appropriateness of mechanisms or methodologies created to measure the degree of innovation in large organizations. Dimensions such as technological platform, brand, innovative ambience, degree of organization or systematization of processes, which are frequently considered for companies in general, and especially for large ones, are not sufficient or, instead, too sophisticated to allow an effective measurement of the degree of innovation in MSE. Thus, this study provides information for designing more effective ways to evaluate the degree of innovation that take into account MSE’s specificities, which can be considered innovation efforts, such as simple process improvements, professional development of teams, and actions to seize ideas and opportunities, among others.


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