A Qualitative Study on the Model of Emotional Labor of Secretaries in the Workplace - Focusing on Negative Emotion -

2019 ◽  
Vol 28 (1) ◽  
pp. 29-56
Author(s):  
Min A Kim ◽  
Jeeyon Paek ◽  
Jihyeon Jeon
Keyword(s):  
Qualitative Study ◽  
Emotional Labor ◽  
Negative Emotion

“FX, Drugs, and Rock ’n’ Roll”

2017 ◽  
Author(s):  
Jenna Ward ◽  
Allan Watson
Keyword(s):  
Qualitative Study ◽  
Working Conditions ◽  
Emotional Labor ◽  
Music Industry ◽  
Physical Space ◽  
Musical Performances ◽  
Work Spaces ◽  
Rock N Roll ◽  
Creative Artists ◽  
A Site

The music industry is characterized by stereotypical images of excess, pleasure, intensity, and play that have given rise to folklore of “sex, drugs, and rock ’n’ roll.” Through a qualitative study of sound engineers this chapter explores two main questions: To what extent is the lived reality of working in studio contexts with creative artists reflected in the stereotypical representations of “rock ’n’ roll”? To what extent is the “rock ’n’ roll vibe” an organic, voluntary state of creativity or facilitated “emotional FX” elicited by studio staff to enhance particular musical performances? The chapter demonstrates ways in which engineers and producers manage their emotions to influence and support performances from artists. These emotional labor performances aim to recast the technological, and often stark, physical space of the recording studio as a site of autonomy and play, turning work spaces into sites of pleasure and excess in sometimes uncomfortable working conditions.

scholarly journals Who can enjoy the unavoidable emotional labor

2014 ◽  
Vol 27 (4) ◽  
pp. 719-742
Author(s):  
SeungGeun Baeck ◽  
KangHyun Shin ◽  
JongHyun Lee ◽  
ChangGoo Heo
Keyword(s):  
Work Engagement ◽  
Emotional Labor ◽  
Negative Emotion ◽  
Job Burnout ◽  
Self Monitoring ◽  
Main Effect ◽  
Relationship Of ◽  
Main Effects ◽  
The Relationship ◽  
Positive Effect

The purpose of this study was to examine the positive effect of self-monitoring among emotional display rules (fostering positive emotion(FPE) & suppressing negative emotion(SNE)) and consequential work attitude (job burnout & work engagement). A sample of 191 hotel employees were participated in this study and data were analyzed by SPSS. The results are as follows. First, the main effect of FPE on work engagement was supported, but the main effect of SNE on job burnout was not. Second, the main effects of self-monitoring on engagement and burnout were supported. Third, the moderation effects of self-monitoring which buffer the relationship of SNE on burnout and which facilitate the relationship FPE on engagement were significant. Finally, the implications and limitations were discussed.

scholarly journals Negative Emotion in Music: What is the Attraction? A Qualitative Study

2011 ◽  
Vol 6 (4) ◽  
pp. 214-230 ◽  
Author(s):  
Sandra Garrido ◽  
Emery Schubert
Keyword(s):  
Qualitative Study ◽  
Negative Emotion

scholarly journals Do Customers Regulate their Emotions? Development and Validation of a Model of Customer Emotional Labor

2021 ◽  
Vol 5 (4) ◽  
pp. 241-255
Author(s):  
Ruth A. Imose ◽  
Arielle P. Rogers ◽  
Mahesh Subramony
Keyword(s):  
Emotion Regulation ◽  
Qualitative Study ◽  
Emotional Labor ◽  
Service Management ◽  
Display Rules ◽  
Management Research ◽  
Labor Theory ◽  
Emotional Display ◽  
Value Cocreation ◽  
Development And Validation

Adopting an interdisciplinary perspective, this article integrates service literature on value cocreation with the psychological literature on emotional labor. Highlighting the co-production of services by both customers and employees, this research applies emotional labor theory to customers’ emotion regulation and expression. We explore the argument that customers perceive emotional display rules in service establishments and engage in goaldirected emotion regulation (i.e., customer emotional labor; CEL), using qualitative (Study 1) and quantitative (Study 2) methodologies. Descriptive findings from Study 1 provide evidence for the existence of CEL. Study 2 assesses the psychometric soundness of a newly developed customer display rules scale, and quantitatively tests a conceptual framework by examining antecedents and outcomes of customer emotion regulation. Findings of each study, the implications of this work, and avenues for future service management research are addressed.

scholarly journals The Benefit Sanction: A Correctional Device or a Weapon of Disgust?

2019 ◽  
Vol 25 (1) ◽  
pp. 84-100
Author(s):  
Jamie Redman
Keyword(s):  
Qualitative Study ◽  
Labour Market ◽  
Negative Emotion ◽  
The State ◽  
Small Scale ◽  
Welfare To Work ◽  
Economic Climate ◽  
Marginalised Groups ◽  
Activation Policy ◽  
Benefit Sanctions

The benefit sanction is a dominant activation policy in Britain’s ‘welfare-to-work’ regime. While policymakers believe in their necessity to correct behaviour, research shows benefit sanctions cause additional harm to Britain’s marginalised groups. Drawing upon a small-scale qualitative study, this article first navigates new territory, mapping the ways stigma emerges from the state – channelled through the benefit sanction – and manifests in the lives of sanctioned claimants. Acknowledging wider evidence, the sanction is then argued to have failed as a correctional device. Rather, taking into account Britain’s current politico-economic climate, the sanction appears as a weapon used to incite negative emotion in an attempt to police the boundaries of the labour market, while frequently abandoning some of the UK’s most vulnerable citizens.

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