Hotel Employees’ Individual Characteristics and their Service Outcomes: The Critical Role of Polychronicity

PurposeWith a decrease in consumer spending during the coronavirus disease 2019 (COVID-19) pandemic, many retailers are offering price reductions to stimulate demand. However, little is known about how consumers perceive such price reductions executed during turbulent times. The authors examine whether the timing of price reductions and individual differences impact consumers' evaluations of the retailers offering such reductions.Design/methodology/approachUsing a longitudinal design, the authors inquire into four retailers' motives that consumers may infer from a price decrease at two different times during the COVID-19 crisis.FindingsThe authors find that the timing of price reductions plays a key role in shaping consumers' inference of retailers' motives. The authors also uncover individual characteristics that affect consumers' inferences.Originality/valueThis research advances the literature by demonstrating the critical role of timing and individual characteristics in consumers' perceptions of price reductions during times of crisis. The authors findings also provide retailers with actionable insights for their pricing strategies. The findings may be generalizable to other types of crises that may arise in the future.

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EXPRESS: Empowering Education with Crowdfunding: The Role of Crowdfunded Resources and Crowd Screening

Journal of Marketing Research ◽

10.1177/00222437211033536 ◽

2021 ◽

pp. 002224372110335

Author(s):

Chen Zhou ◽

Manpreet Gill ◽

Qiang Liu

Keyword(s):

Academic Achievement ◽

Critical Role ◽

Department Of Education ◽

Student Academic Achievement ◽

California Department ◽

Service Employees ◽

Service Outcomes ◽

Two Factors ◽

Screening Effectiveness

Crowdfunding has emerged as a market-based solution to give frontline complex public service employees the opportunity to acquire resources by advertising project proposals for donor patrons on crowdfunding platforms. However, whether crowdfunded resources can improve offline service outcomes, and if so, how and when, remains murky. Focusing on the context of public education crowdfunding and applying theories from crowdfunding and services marketing literature, the authors conceptualize that the combination of two factors—namely, teachers' request for resources meant to satisfy unmet heterogeneous (i.e., diverse and evolving) intellectual needs of students and donors' screening and approval (i.e., crowd screening) of promising projects—helps improve student academic achievement. Collating novel panel data from DonorsChoose and California Department of Education, the authors show that (1) crowdfunded resources positively affect student academic achievement, (2) student academic achievement improves with the increase in the heterogeneity of intellectual needs that crowdfunded resources likely satisfy, (3) crowd screening of project proposals plays a critical role in the offline effectiveness of crowdfunded resources, and (4) crowd screening effectiveness depends on the type of project.

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Modeling the Impact of Social Determinants of Health on HIV

AIDS and Behavior ◽

10.1007/s10461-021-03399-2 ◽

2021 ◽

Author(s):

Joseph W. Hogan ◽

Noya Galai ◽

Wendy W. Davis

Keyword(s):

Social Determinants Of Health ◽

Population Health ◽

Social Services ◽

Social Determinants ◽

Critical Role ◽

Individual Characteristics ◽

Determinants Of Health ◽

Modeling Approaches ◽

The Impact

AbstractThere is growing evidence for the key role of social determinants of health (SDOH) in understanding morbidity and mortality outcomes globally. Factors such as stigma, racism, poverty or access to health and social services represent complex constructs that affect population health via intricate relationships to individual characteristics, behaviors and disease prevention and treatment outcomes. Modeling the role of SDOH is both critically important and inherently complex. Here we describe different modeling approaches and their use in assessing the impact of SDOH on HIV/AIDS. The discussion is thematically divided into mechanistic models and statistical models, while recognizing the overlap between them. To illustrate mechanistic approaches, we use examples of compartmental models and agent-based models; to illustrate statistical approaches, we use regression and statistical causal models. We describe model structure, data sources required, and the scope of possible inferences, highlighting similarities and differences in formulation, implementation, and interpretation of different modeling approaches. We also indicate further needed research on representing and quantifying the effect of SDOH in the context of models for HIV and other health outcomes in recognition of the critical role of SDOH in achieving the goal of ending the HIV epidemic and improving overall population health.

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Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2012.01.007 ◽

2012 ◽

Vol 31 (4) ◽

pp. 1101-1112 ◽

Cited By ~ 128

Author(s):

JungHoon (Jay) Lee ◽

Chihyung Ok

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Emotional Labor ◽

Critical Role ◽

Hotel Employees

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Modeling compliance with COVID-19 prevention guidelines: The critical role of trust in science

10.31234/osf.io/6a2cx ◽

2020 ◽

Cited By ~ 7

Author(s):

Nejc Plohl ◽

Bojan Musil

Keyword(s):

Risk Perception ◽

Critical Role ◽

Well Being ◽

Individual Characteristics ◽

Multivariate Model ◽

Equation Modeling ◽

Intellectual Curiosity ◽

Political Conservatism ◽

Prevention Guidelines

The ongoing coronavirus pandemic is one of the biggest health crises of our time. In response to this global problem, various institutions around the world had soon issued evidence-based prevention guidelines. However, these guidelines, which were designed to slow the spread of COVID-19 and contribute to public well-being, are deliberately disregarded or ignored by some individuals. In the present study, we aimed to develop and test a multivariate model that could help us identify individual characteristics that make a person more/less likely to comply with COVID-19 prevention guidelines. A total of 617 participants took part in the online survey and answered several questions related to socio-demographic variables, political conservatism, religious orthodoxy, conspiracy ideation, intellectual curiosity, trust in science, COVID-19 risk perception and compliance with COVID-19 prevention guidelines. The results of structural equation modeling (SEM) show that COVID-19 risk perception and trust in science both independently predict compliance with COVID-19 prevention guidelines, while the remaining variables in the model (political conservatism, religious orthodoxy, conspiracy ideation and intellectual curiosity) do so via the mediating role of trust in science. The described model exhibited an acceptable fit (χ2(1611) = 2485.84, p < .001, CFI = .91, RMSEA = .032, SMR = .055). These findings thus provide empirical support for the proposed multivariate model and underline the importance of trust in science in explaining the different levels of compliance with COVID-19 prevention guidelines.

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The Role of the SLP in Autism Spectrum Disorder Screening and Assessment

Perspectives on Language Learning and Education ◽

10.1044/lle15.2.50 ◽

2008 ◽

Vol 15 (2) ◽

pp. 50-59 ◽

Cited By ~ 1

Author(s):

Amy Philofsky

Keyword(s):

Language Development ◽

Critical Role ◽

Children With Autism ◽

Autism Spectrum ◽

Children With Asd ◽

Prevalence Estimates ◽

Notable Increase ◽

Screening Assessment ◽

Critical Components

AbstractRecent prevalence estimates for autism have been alarming as a function of the notable increase. Speech-language pathologists play a critical role in screening, assessment and intervention for children with autism. This article reviews signs that may be indicative of autism at different stages of language development, and discusses the importance of several psychometric properties—sensitivity and specificity—in utilizing screening measures for children with autism. Critical components of assessment for children with autism are reviewed. This article concludes with examples of intervention targets for children with ASD at various levels of language development.

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