scholarly journals EFEKTIVITAS KETERAMPILAN KOMUNIKASI KONSELOR TERHADAP KETERBUKAAN DIRI SISWA DI SMA NEGERI 3 PAREPARE

2018 ◽  
Vol 8 (2) ◽  
pp. 220-239
Author(s):  
Aswar Anas ◽  
Iskandar Iskandar ◽  
Zulfah Zulfah
Keyword(s):  
Data Analysis ◽  
Communication Skills ◽  
Support Services ◽  
School Counselor ◽  
Student Support Services ◽  
Student Support ◽  
Effective Communication ◽  
Individual Student ◽  
Self Disclosure ◽  
Analysis Techniques

This study examines the effectiveness of counselor communication on the self-disclosure of students in SMA Negeri 3 Parepare. Counselors in high schools get a clear role and position or place, where counselors as a component of student support services (student support services) to help the development of personal, social, career, and academic aspects of students through guidance and counseling programs to students in plan (individual student planning), responsive service delivery and system development (system support). Therefore, counselors are highly required to have effective communication skills to support counseling, so counseling communication skills can make students open themselves. This type of research is descriptive qualitative using observation, interview, and documentation methods. The subject in this study was the BK teacher of SMA Negeri 3 Parepare as the school counselor using data analysis techniques namely interpretation data analysis techniques and triangulation analysis techniques. The results of this study indicate that the stages of counseling can be seen based on the stages of effective communication conducted by counselors, including; 1) Fact finding, 2) Planning, 3) Communicating, 4) Evaluating. The communication skills applied by counselors in the implementation of counseling are (attending), empathy, summarizing, asking, and honesty. By using the communication model, in this study found that the counselor's communication achieved students' self-disclosure as evidenced by giving their trust to the counselor, expressing honest statements in the counseling process, and students feeling relieved after the counseling. Based on some of the results obtained by researchers, the communication skills conducted by counselors to achieve students' self-disclosure are effective.

Customer Experience Management System at a University's Student Support Services

2016 ◽  
pp. 431-450 ◽  
Author(s):  
Amevi Kouassi ◽  
Jorge Tiago Martins ◽  
Andreea Molnar
Keyword(s):  
Support Services ◽  
Management System ◽  
Student Support Services ◽  
Student Support ◽  
Customer Experience ◽  
Analytical Investigation ◽  
Customer Relationships ◽  
Individual Student ◽  
Customer Information ◽  
Customer Experience Management

The study reported in this chapter evaluates how the Customer Experience Management System (CEMS) used by a University's Student Support Services (StuSS) responds to the objectives of capturing, storing, extracting, interpreting, distributing, using and reporting customer experience information for creating organisational value. Theoretically, the study draws on the concept of organizational ambidexterity. Concerning the research design, the study was undertaken using qualitative methods of data collection and interpretivist methods of data analysis. It has been inductively discovered that the availability of customer experience information obtained through the CEMS allows StuSS to respond effectively to different student needs. Organizationally, there is clarity concerning the ownership and management of customer relationships. Individual student data is collected, coordinated and distributed across lines of business. Because of this, StuSS is able to consistently identify customers across touch points and channels. Further suggestions are advanced to improve StuSS's analytical investigation capability to derive descriptive and predictive customer information, through applying data mining models to the information that is currently collected.

Closing Gaps in Indigenous Undergraduate Higher Education Outcomes: Repositioning the Role of Student Support Services to Improve Retention and Completion Rates

2017 ◽  
Vol 48 (01) ◽  
pp. 1-11 ◽  
Author(s):  
Martin Nakata ◽  
Vicky Nakata ◽  
Andrew Day ◽  
Michael Peachey
Keyword(s):  
Higher Education ◽  
Support Services ◽  
Student Support Services ◽  
Indigenous Education ◽  
Student Support ◽  
Individual Student ◽  
Indigenous Australians ◽  
Completion Rates ◽  
Contributing Factors ◽  
Australian Universities

The current change agenda to improve the persistently lower rates of access, participation and outcomes of Indigenous Australians in higher education is a broad one that attempts to address the complex range of contributing factors. A proposition in this paper is that the broad and longer-term focus runs the risk of distracting from the detailed considerations needed to improve support provisions for enrolled students in the immediate term. To bring more attention to this area of indicated change, we revisit ‘the gaps’ that exist between the performance of Indigenous and all other domestic students and the role that student support services have to play in improving retention and completion rates of enrolled Indigenous students. We outline some principles that can guide strategies for change in Indigenous undergraduate student support practices in Australian universities to respond to individual student needs in more effective and timely ways. These are illustrated using examples from the redevelopment of services provided by an Indigenous Education centre in a Go8 university, along with data gathered from our ARC study into Indigenous academic persistence in formal learning across three Australian universities.

Comparative Study Of Student Support Services Of UKOU And SLOU

2008 ◽  
Vol 5 (1) ◽  
pp. 66-76
Author(s):  
Aijaz Ahmed Gujjar ◽  
◽  
Bushra Naoreen Choudhry ◽  
Amtul Hafeez Choudhry ◽  
◽  
...  
Keyword(s):  
Comparative Study ◽  
Support Services ◽  
Student Support Services ◽  
Student Support

Availability of student support services for Inclusive Education in Govt. and Non Govt. Schools.

2017 ◽  
Vol 4 (36) ◽  
Author(s):  
Neetu Khokhar
Keyword(s):  
Inclusive Education ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Physical Infrastructure ◽  
The Difference

The purpose of present investigation is to study the availability of student support services for inclusive education in govt. and non govt. schools. The study was conducted on 50 schools of both types in sonipat distt.of Haryana. Self constucted questionnaire was used for this investigation. t-two tail test assuming equal variances was used for the purpose of ananysis the data the difference between the availability of student support services( physical /infrastructure,madical,teching and evaluation ) in govt and non-govt schools is found to be significant.

Connecting with others: Dispositional and situational relatedness during the college transition

2021 ◽  
pp. 026540752110345
Author(s):  
Jordan A. Booker ◽  
Erika Hernandez ◽  
Karen E. Talley ◽  
Julie C. Dunsmore
Keyword(s):  
College Transition ◽  
Support Services ◽  
College Adjustment ◽  
Student Outcomes ◽  
Student Support Services ◽  
Student Support ◽  
Well Being ◽  
Subjective Well Being ◽  
Social Challenges ◽  
Successes And Challenges

The college transition involves social challenges for students, including concerns about distance from family and hometown friends, and pressure to build a new social network on campus. Students who are successfully navigating these social challenges should be better adjusted on campus and feel more satisfied with the direction of their lives. We measured two expressions of relatedness in incoming, central US students’ ( N = 244; M age = 18.1 years; 78.6% women) autobiographical recollections of the college transition: (a) dispositional relatedness (DR) and tendencies to emphasize motivations for connecting with others; and (b) situational relatedness (SR) and reflections on successes and challenges within specific relationship domains. We hypothesized that both expressions of relatedness would be positively and distinctly associated with longitudinal reports of college adjustment (i.e., belonging) and subjective well-being (i.e., life satisfaction). We also hypothesized that changes in college adjustment would mediate associations between expressions of relatedness and well-being. Findings broadly supported expectations. Each expression of relatedness robustly predicted better student outcomes longitudinally. Further, improvements in college belonging and decreases in homesickness mediated the ties between situational relatedness and subjective well-being. We discuss the implications of these findings for the college transition and student support services.

scholarly journals Assessing the Administrative Support Needs (Library and Technical) of Allied Health Students Enrolled in a Distance Education Program

2006 ◽  
Author(s):  
Amanda Carroll-Barefield
Keyword(s):  
Distance Education ◽  
Education Program ◽  
Support Services ◽  
Research University ◽  
Allied Health ◽  
Administrative Support ◽  
Student Support Services ◽  
Student Support ◽  
Distance Education Program ◽  
Allied Health Students

As more emphasis is placed on offering education to the distance student and monies are spent to provide these services, institutions must ensure they reap the rewards of the investment. One avenue to ensure success in distance education is the implementation of strong student support services. This is a task that will take the teamwork of educators, administrators, instructional technologists/designers, and support personnel. For institutions transitioning to a distance format, measures must be taken to ensure that the learner, no matter what the method of delivery, has access to equivalent student support services. One approach to measuring this aspect is the determination of student satisfaction with the support services offered to distance students. A study was conducted at a public health sciences research university in the Southeast to determine whether the administrative student support services (library and technical) offered at the institution met the educational needs of allied health students enrolled in a distance education program. Results from student questionnaires were analyzed to determine the satisfaction level of distance students with administrative (library and technical) student support services. Overall responses showed that allied health students enrolled in a distance education program were satisfied with the existing student support services (library and technical) offered by the institution. Narrative responses from the participants reinforced a common theme that although the students were satisfied with the services, more emphasis needed to be placed on library and technical support services that are available to distance education students during the program orientation.

scholarly journals Quality of Academic Advising and Student Support Services from the Perspective of Preparatory Year Students at the University of Najran

2021 ◽  
Vol 13 (46) ◽  
pp. 105-128
Author(s):  
Muhammad Abdo Muhammad Salim ◽  
Muhammad Omar Al-Sayed Amin ◽  
Mona Abbas Salman Abu Marra
Keyword(s):  
Academic Advising ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Quality Of Services ◽  
Struggling Students ◽  
Preparatory Year ◽  
Advising Services ◽  
The University

This research aimed to measure the level of quality of academic advising and student support services from the perspective of students of Preparatory Year at the University of Najran. To achieve this, the descriptive analytical method was followed by administering a questionnaire consisting of (37 items) which were distributed over four dimensions (the academic advisor – the quality of the academic support for outstanding and struggling students – the quality of supporting talented and creative students – the quality of complaints and suggestions services). The sample consisted of (300) students selected from among the preparatory year at the University of Najran. The results indicated that the level of quality of academic advising services and student support services was (medium level) with a mean of (2.24). There were statistically significant differences at (α = 0.05) in the level of quality of academic services and student support services according to the level (first-second) in favor of the second level. There were also differences in the level of academic advising and student support services according to student status at (α = 0.05) in favor of struggling students. Results also indicated that there were no statistically significant differences in the students' assessment of the quality of services due to the gender variable. The study concluded that academic advising services need more efforts to improve the quality of services, especially in providing the necessary support to students, as well as the services for gifted and creative students, complaints and suggestions services. The study recommended the need to adopt clear mechanisms for academic advising and student support through which these services can be provided to all student categories and to evaluate the quality of these services. Keywords: academic advising, preparatory year, quality, Najran University.

Student Support Services

2010 ◽  
pp. 1253-1260
Author(s):  
Scott L. Howell ◽  
Wendi Wilcken
Keyword(s):  
Online Learning ◽  
Support Services ◽  
Student Support Services ◽  
Learning Experience ◽  
Student Support ◽  
Technical Support ◽  
Learning Program ◽  
Online Programs

Success secret number one for a successful online learning program, according to Jeffrey Feldberg, chairman and CEO of Embanet Corp. and who has launched several successful online programs, is “live technical support” (Feldberg, 2001, p. 1). Many student support services, like technical support, are critical to the successful learning experience of all students, but especially for students who are engaged in online learning at a distance. One director of student support services for an online learning program said it this way: “If they’re having trouble with the technology, it’s like showing up at class and the door’s locked and they can’t get in” (Kelly, 2001, p.5). And, just as trouble with technology may keep the class door locked for one student, so can any other unmet student need for another student.

Utilizing Virtual Environments for the Creation and Management of an E-Mentoring Initiative

2012 ◽  
pp. 73-87
Author(s):  
Pamela M. Golubski
Keyword(s):  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Extended Period ◽  
Reading Program ◽  
Face To Face ◽  
Financial Time ◽  
Viable Solution ◽  
Communication Interaction ◽  
Common Reading

Adjusting to college is difficult regardless if the student is entering higher education immediately after graduating from high school, returning as a re-admit, or an adult entering college after an extended period of time working or raising a family. While colleges offer numerous specialized student support services from tutoring to psychological counseling, most individuals would benefit from added guidance, support, and empowerment from a mentor. While traditional (face-to-face) mentoring is an excellent option, it requires that specific financial, time, schedule, and geographic elements be met. Therefore, an e-mentor initiative might be a viable solution, where all communication interaction is conducted through virtual and Web 2.0 technologies such as Facebook, Instant Message (IM), Skype, Google Groups, Virtual Common Reading Program, and Virtual Reflection Journals.

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