scholarly journals Icf-based functional profile in education and rehabilitation: a multidisciplinary pilot experience

2020 ◽  
pp. 43-48
Author(s):  
Pasqualotto Luciano ◽  
Lascioli Angelo
Keyword(s):  
Social Inclusion ◽  
Monitoring And Evaluation ◽  
Organizational Level ◽  
International Classification Of Functioning ◽  
Local Health ◽  
Personal Factors ◽  
Life Project ◽  
Pilot Experience ◽  
The Individual ◽  
The Impact

Following the changes introduced by Legislative Decree no. 66/2017, the Multidisciplinary Evaluation Unitsestablished at the local health districts are mandated to draft a Functioning Profile (FP) based on the ICF Classification, for the purposes of establishing an Individual Project (Law No. 328 / 2000, art.14), as well as thepreparation of the Individualized Educational Plan (PEI) (Legislative Decree no. 66/2017, art. 5). The innovation introduced by the legislation is far-reaching, not only for the impact it has on the organization of the Services and on the procedures relating to school support and accompaniment towards the Life Project. Particularly relevant is the change of perspective brought by the adoption of the anthropological model of the International Classification of Functioning, Disability and Health (ICF). If, so far, the condition of disability hasbeen assessed on the basis of clinical parameters, the Functioning Profile now requires a biopsychosocial assessment of the person which will consider not only deficits and impairments, as well as its effect on the development process of personal experiences (personal factors) and the setting of daily life (environmental factors). Indeed, this threefold focal lens is the only means to comprehend the overall condition of a person with disability – encompassing their needs and wishes – which is intertwined to the quality and the complexity of the social networkto which they belong. Accordingly, the regulation foresees that drafting of the FP be jointly carried forth by physicians, rehabilitationprofessionals, evolutional age psychologists, evolutionary psychologists, social workers, paedagogists, specializedteachers, parents, and not least the very individual as by the principal of autodetermination. Following the modifications introduced with such Decree, the University of Verona began a trial aimed at developing n ICF-based FP model that is both sustainable an organizational level and functional to planning the Individual Projects and the PEI. Such trial has involved the Scaligera local health district ‘ULSS Company no. 9 a delegation of family Pediatricians of the province and the Local School Office in Verona. The FP model produced in the pilot experience which is still active, contains some particular features that allow is formal as well as dynamic use in both the design and the monitoring and evaluation of educational, rehabilitation and care interventions. For this purpose, we created an online platform that processes the data collected and makes it available to the user in real time providing a series of qualitative and quantitative graphs and indicators, describing the biopsychosocial functioning of the subject and his/her needs for social inclusion. The present article describes the main elements of this pilot experience and the results obtained.

Customer service communication with customers with disability

2019 ◽  
Vol 36 (1) ◽  
pp. 228-239 ◽  
Author(s):  
Susan Elizabeth Taylor ◽  
Susan Balandin ◽  
Erin Wilson ◽  
Kevin Murfitt
Keyword(s):  
Customer Service ◽  
Social Inclusion ◽  
Good Practice ◽  
International Classification Of Functioning ◽  
Personal Factors ◽  
Content Type ◽  
Factors Affecting ◽  
The Social ◽  
Communication Needs ◽  
The Impact

PurposeThe purpose of this paper is to review published research on retail customer service communication with people with complex communication needs (CCN) and impacts on their social inclusion.Design/methodology/approachThe researchers searched electronic databases EBSCOHost and Web of Science and found no studies on retail customers with CCN. The search was expanded with the intention of exploring factors affecting people with disability as a group and to locate the experience of people with CCN within findings. Studies found were reviewed by the first author and two external reviewers.FindingsTwelve articles met the broadened inclusion criteria. Analysis using the International Classification of Functioning, Disability and Health (ICF) found the literature demonstrated some environmental and personal factors that are likely to construct disability in the retail environment for people with CCN. The authors proposed further research to further explore ICF factors not identified in research and to establish links with social inclusion.Research limitations/implicationsFurther research is needed to understand the role of retail customer service communication in the social inclusion of people with CCN.Social implicationsThe social inclusion of people with CCN will be assisted by findings on good practice customer service communication.Originality/valueShopping is rarely considered in social inclusion research. This review discovered an absence of research into the impact of retail customer communication on inclusion of customers with CCN and proposed a framework for further enquiry.

scholarly journals The Impact of Customer Contact on Collective Human Energy in Firms

2018 ◽  
Vol 44 (5) ◽  
pp. 915-952
Author(s):  
Petra Kipfelsberger ◽  
Heike Bruch ◽  
Dennis Herhausen
Keyword(s):  
Transformational Leadership ◽  
Organizational Level ◽  
Data Set ◽  
Customer Contact ◽  
Individual Level ◽  
Moderated Mediation Model ◽  
Human Energy ◽  
The Individual ◽  
High Level ◽  
The Impact

This article investigates how and when a firm’s level of customer contact influences the collective organizational energy. For this purpose, we bridge the literature on collective human energy at work with the job impact framework and organizational sensemaking processes and argue that a firm’s level of customer contact is positively linked to the collective organizational energy because a high level of customer contact might make the experience of prosocial impact across the firm more likely. However, as prior research at the individual level has indicated that customers could also deplete employees’ energy, we introduce transformational leadership climate as a novel contingency factor for this linkage at the organizational level. We propose that a medium to high transformational leadership climate is necessary to derive positive meaning from customer contact, whereas firms with a low transformational leadership climate do not get energized by customer contact. We tested the proposed moderated mediation model with multilevel modeling and a multisource data set comprising 9,094 employees and 75 key informants in 75 firms. The results support our hypotheses and offer important theoretical contributions for research on collective human energy in organizations and its interplay with customers.

Factors Affecting Knowledge Acquisition

2015 ◽  
pp. 235-258
Keyword(s):  
Knowledge Acquisition ◽  
Absorptive Capacity ◽  
Organizational Context ◽  
International Joint Ventures ◽  
Organizational Level ◽  
Limited Attention ◽  
Factors Affecting ◽  
Cultural Specificity ◽  
The Individual ◽  
The Impact

Although there is a growing literature on knowledge management, limited attention has been paid to the factors that influence the process of knowledge acquisition. Therefore, the purpose of this chapter is to bring forward the main elements that may stimulate or inhibit knowledge acquisition at both the individual and organizational level. Knowledge acquisition is mainly affected by a company's absorptive capacity, organizational context and structure, and inter-firm alliances. These may increase the firm's awareness of the external challenges and stimulate inter-organizational interactions. The impact of each of these factors is highly visible in the context of international joint ventures. Still, in this case, another factor interferes, namely cultural specificity.

scholarly journals Nature-based health promotion: a valuable tool in prison partnerships

2019 ◽  
Vol 29 (Supplement_4) ◽  
Author(s):  
M Baybutt
Keyword(s):  
Interpersonal Relationships ◽  
Social Inclusion ◽  
Ecological Model ◽  
Mental Wellbeing ◽  
Personal Factors ◽  
Future Health ◽  
North West ◽  
Reform Agenda ◽  
The Individual ◽  
Context Specific

Abstract In the context of the current UK prison reform agenda and concern about the high incidence of violence, substance misuse, self-harm and suicide, prison-based horticulture can make a significant contribution to the creation of safe, secure, supportive and health-enhancing environments. By joining up health and justice agendas, therapeutic programmes have the potential to serve as powerful catalysts for wider systemic change, tackling inequalities and social exclusion within societies across the globe. This presentation critically discusses findings from evaluative research, ‘Greener on the Outside for Prisons’ (GOOP), delivered in prisons in North West England. It aims to illustrate impacts of prisoners’ participation in an innovative social and therapeutic horticultural programme. The qualitative study was informed by a theoretical exploration on socio-ecological model of health emphasising interconnections between environment, behaviour and wellbeing, recognising the dynamic interplay between situational and personal factors; by a psychosocial perspective, positioning the individual in networks of interpersonal relationships, organisations, and social, political and economic systems; and by insights from the Biophilia Hypothesis. Findings suggest that engagement in GOOP were important to improvements in health and wellbeing with wider context-specific benefits. Working across key agendas of health, education and resettlement, GOOP has effectively demonstrated the potential of horticulture to impact positively on mental wellbeing, physical activity and healthier eating. Additionally, it contributes towards social inclusion through the development of key transferable skills, life competencies, processes of socialisation, and preparation for successful resettlement and employment beyond prison, which are ultimately key determinants of future health and life chances.

Exploring the social identity threat response framework

2016 ◽  
Vol 35 (3) ◽  
pp. 205-220 ◽  
Author(s):  
Oscar Holmes IV ◽  
Marilyn V. Whitman ◽  
Kim S. Campbell ◽  
Diane E. Johnson
Keyword(s):  
Social Identity ◽  
Qualitative Content Analysis ◽  
Organizational Level ◽  
Identity Threat ◽  
Content Type ◽  
The Social ◽  
Identity Threats ◽  
Initial Support ◽  
The Individual ◽  
The Impact

Purpose – The purpose of this paper is to explore what individuals perceive as social identity threats, the sources of the threat, individuals’ responses, and the consequences of the threat. Design/methodology/approach – Narratives from 224 individuals were collected. A sample of 84 narratives were analyzed in depth using a qualitative content analysis approach. Findings – Initial support for identity threat response theory was found. Three new distinct threat responses – constructive action, ignore, and seek assistance – were uncovered. Additionally, harm/loss appraisals were found to be perceived and reacted to similarly to Petriglieri-defined identity threats. Originality/value – This study contributes to identity scholarship by shedding further light on the “theoretical black box” associated with identity threat. Such insight is necessary in further enhancing our understanding of the impact that identity threat has at the individual and organizational level.

scholarly journals TECHNOLOGICAL AND SOCIAL RETROFIT STRATEGIES FOR THE PUBLIC RESIDENTIAL BUILDINGS OF THE SECOND POST-WAR

2019 ◽  
Vol 6 (1) ◽  
Author(s):  
Michele Di Sivo ◽  
Daniela Ladiana ◽  
Giovanni Santi ◽  
Lediana Rrjolli
Keyword(s):  
World War Ii ◽  
Urban Areas ◽  
Social Inclusion ◽  
Residential Buildings ◽  
Seismic Energy ◽  
Building Structures ◽  
Initial Examination ◽  
Suggested Approach ◽  
The Individual ◽  
The Impact

This experimental study on the renewal of post-World War II suburban areas addresses the theme of the technological retrofitting of buildings, focusing on typological features, construction techniques and, more in general, of all aspects that fail to meet the needs of contemporary living. An initial examination of Italian and international case studies helped to identify possible guidelines for the optimization of urban renewal activities. The guidelines were tested by applying them to a case study: a 1950s-era neighborhood in the city of Pisa. The study undertaken highlights the need to consistently integrate all of the activities that affect the building structures-consolidations and static adjustments, improvement of energy efficiency, functional and spatial adaptation-and that work towards strengthening social integration by taking into account the specific needs of the individual. The work is implemented on individual buildings and urban areas, with the aim of improving the local identity characteristics. The suggested approach is that of a circular economy, which helps to reduce the impact on the environment, mainly through the extensive use of recycled materials. The proposed experiment thus aims to test the resilience of buildings following their seismic, energy and functional updating, including sociological and environmental psychology assessments, with particular attention to vulnerable users, in order to find solutions capable of promoting social inclusion.

scholarly journals The impact of the COVID-19 pandemic on the mental health of healthcare professionals

QJM ◽  
2020 ◽  
Vol 113 (9) ◽  
pp. 613-617 ◽  
Author(s):  
M D Braquehais ◽  
S Vargas-Cáceres ◽  
E Gómez-Durán ◽  
G Nieva ◽  
S Valero ◽  
...  
Keyword(s):  
Mental Health ◽  
Healthcare Professionals ◽  
Traumatic Experiences ◽  
Personal Factors ◽  
Negative Effects ◽  
Material Resources ◽  
High Prevalence ◽  
Novel Coronavirus ◽  
The Individual ◽  
The Impact

Summary Introduction Healthcare professionals (HPs) have been confronted by unprecedented traumatic experiences during the novel coronavirus disease (COVID-19) pandemic, especially in countries that had not experienced similar epidemic outbreaks in recent years. Aim To analyze the impact of the COVID-19 pandemic on the mental health of HPs. Method We comprehensively reviewed the studies published in MEDLINE (PubMed), Web of Science and Google Scholar between December 2019 and May 2020. Results Most studies report a high prevalence of anxiety and depressive symptoms among HPs that can be associated with: (i) COVID-19 exposure; (ii) epidemiological issues; (iii) material resources; (iv) human resources; and (v) personal factors. The role of certain variables, before, during and after the pandemic, remains unexplored. Longitudinal studies will help elucidate which factors are associated with a higher risk of developing long-lasting negative effects. Qualitative studies may contribute to understanding the influence of individual and social narratives in HPs’ distress. Conclusion A deeper analysis on the individual, institutional, political and socio-cultural factors, meanings and values influencing HPs distress and resilience during the COVID-19 pandemic is needed.

scholarly journals From Ebony to Ivory

2019 ◽  
Vol 28 (1) ◽  
pp. 64-72 ◽  
Author(s):  
Chiara Pussetti
Keyword(s):  
Social Mobility ◽  
Social Inclusion ◽  
Skin Colour ◽  
Colonial Legacy ◽  
Career Opportunities ◽  
The Individual ◽  
The Impact

This article discusses the impact of skin colour inequality in the individual aspirations and prospects of social inclusion and success, social mobility aspirations, professional ambitions and career opportunities. Ethnographically, it studies specific forms of cosmetic investments and self-optimisation in Portugal and its effects on the micropolitics of bodies, correlating the agency of individuals (how they empower themselves maximising certain aspects and minimising others) with the ways in which a European white appearance circulates as a form of capital and commodity, creating body narratives that are very much racialised. By inquiring the actual European understanding of value in bodies, we can also understand the colonial legacy and how it is reproduced through the mutation of bodies.

A review of work–life programs and organizational outcomes

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kohinur Akter ◽  
Muhammad Ali ◽  
Artemis Chang
Keyword(s):  
Selection Process ◽  
Empirical Studies ◽  
Organizational Outcomes ◽  
Business Case ◽  
Work Life ◽  
Organizational Level ◽  
Future Research ◽  
Content Type ◽  
The Individual ◽  
The Impact

PurposeWork–life programs research has been conducted at the individual and organizational levels, yet one important question remains unanswered: Do work–life programs improve organizational outcomes?Design/methodology/approachThis paper presents a systematic literature review of the impact of work–life programs (bundles versus separate programs) on outcomes at the organizational level. A systematic selection process was adopted, resulting in a final sample of 35 articles published in 26 peer-reviewed journals from 1990 to 2019.FindingsThe findings suggest that these programs can result in positive, negative or no impact on organizational outcomes, depending on the study design, industry, organization size and country/region.Originality/valueThis review draws on quantitative and qualitative empirical studies to summarize, explain and refine the business case for work–life programs. The resulting framework provides directions for future research.

How ethical leadership influences creativity and organizational innovation

2019 ◽  
Vol 23 (1) ◽  
pp. 114-133 ◽  
Author(s):  
Imran Shafique ◽  
Bashir Ahmad ◽  
Masood Nawaz Kalyar
Keyword(s):  
Multilevel Modeling ◽  
Ethical Leadership ◽  
Organizational Innovation ◽  
Organizational Level ◽  
Hierarchical Regression ◽  
Employee Creativity ◽  
Content Type ◽  
Individual Level ◽  
The Individual ◽  
The Impact

Purpose The purpose of this paper is to answer two questions. What is the impact of ethical leadership on followers’ creativity and organizational innovation? What are the mechanisms through which ethical leadership influences creativity and organizational innovation? Design/methodology/approach Considering a market-oriented criterion to measure organizational innovation, the data were collected from 322 small-sized information technology firms working in Pakistan. Multilevel modeling and hierarchical regression analyses were used to explore the direct and indirect effects of ethical leadership on creativity and innovation, respectively. Findings The results show that ethical leadership is an important predictor of both individual and organizational creativity. For the individual level, the results of multilevel modeling indicate that there is a positive link between ethical leadership and employee creativity. Furthermore, ethical leadership affects employee creativity through knowledge sharing and psychological empowerment. At the organizational level, the results reveal that ethical leadership is positively associated with organizational innovation directly. Practical implications The findings imply that ethical leadership is an important tool to promote creativity and for the advancement of innovation for developing countries as well as for newly developed industries. Originality/value This study is first to highlight the role of ethical leadership for organizational innovation. The main contribution of the study is to explore creativity as potential mediator for ethical leadership–organizational innovation nexus; where a market-oriented criterion is taken as proxy of organizational innovation.

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