scholarly journals Knowledge-based systems for the Configure Price Quote (CPQ) process – A case study in the IT solution business

2020 ◽  
Vol 8 (2) ◽  
pp. 17-30
Author(s):  
Michelle Jordan ◽  
Gunnar Auth ◽  
Oliver Jokisch ◽  
Jens-Uwe Kühl
Keyword(s):  
Knowledge Management ◽  
Expert Knowledge ◽  
Implementation Process ◽  
Holistic Approach ◽  
Positive Influence ◽  
Process Time ◽  
Software Systems ◽  
Success Factor ◽  
Individual Knowledge

Software systems for the Configure Price Quote (CPQ) process of complex product portfolios have emerged in the sales function of companies recently. A flexible quote of complex products, in particular for a Business-to-Business (B2B) customer requires a wide variability of product features and configurations, along with the ability to deliver competitive quotes in short time. The CPQ system aims to reduce the process time, to increase the process quality by integrating information and data stored in several enterprise systems with codified explicit and implicit knowledge from individuals. As in most of the knowledge management systems, the openness of the knowledge holders to share and codify their individual knowledge is a critical success factor. In this case study, we look at the CPQ system implementation of a multinational Information Technology (IT) solution provider from a process perspective and with regard to both the technical and organizational challenges in a holistic approach. The article starts with an introduction to CPQ systems based on works from the Knowledge Management (KM) domain. After outlining our research methodology, we present the case together with a generalization of the CPQ implementation process. Our findings from the investigated scenario indicate positive influence of 1) the internal promotion of CPQ systems as technology innovation for motivating expert knowledge holders to collaborate; 2) an active preparation of the organizational environment for the upcoming changes; and 3) a hybrid agile implementation process.

Improving public housing policies that target low-income households: The value of adding proximity to discretion

2021 ◽  
pp. 239965442110411
Author(s):  
Lauro Gonzalez ◽  
Fernanda Lima-Silva ◽  
Marlei Pozzebon
Keyword(s):  
Public Housing ◽  
Low Income ◽  
Implementation Process ◽  
Positive Influence ◽  
Housing Policies ◽  
Collective Case Study ◽  
Street Level ◽  
Leading Role

Research on street-level bureaucrats has examined the various ways in which these professionals have implemented public policies in areas such as healthcare, education, and security, often emphasizing the role played by discretion in the implementation process. Despite its importance, the concept of street-level bureaucracy has scarcely been approached by housing studies. This study focuses on the role of street-level workers in the delivery of public housing to the lower-income population. We affirm the value of complementing street-level discretion with the concept of proximity, a premise borrowed from the microfinance literature, to increase the understanding of the interactions and relationships established between street-level workers and policy recipients during the implementation process. Such complementarity may contribute to a more accurate understanding of the housing policy implementation dynamics on the street-level and the possible adjustments to meet local needs. To explore this issue, we used a theoretical lens inspired by Goffman’s frame analysis that points to the importance of relational mechanisms that characterize the interactions between street-level workers and beneficiaries. These lenses were applied to a collective case study of Minha Casa Minha Vida-Entidades, a Brazilian subprogram in which street-level workers linked to social housing movements assume a leading role in the planning and execution of interventions. The results indicate that the combination of proximity and discretion has a positive influence on the implementation of housing policies. Our analysis shows the existence of nonprofit-oriented arrangements that may present different features and nuances at the implementation (micro) level and contribute to the (macro) debate on housing policies.

Infosys Technologies, Limited

2005 ◽  
pp. 289-314 ◽  
Author(s):  
Nikhil Mehta ◽  
Anju Mehta
Keyword(s):  
Knowledge Management ◽  
Success Factor ◽  
Critical Success Factor ◽  
Critical Success

Despite the emergence of knowledge management (KM) as a critical success factor, few organizations have successfully orchestrated the implementation of a KM initiative. This chapter highlights the implementation efforts of one such firm — Infosys Technologies, Limited. In this case, we discuss how KM emerged as a strategic requirement of the firm, and various capabilities the firm had to develop to fulfill this requirement. In other words, we discuss KM implementation as a confluence of multiple initiatives. We hope that by presenting this idea through the use of a case study we will assist readers to understand the intricate relationships between different facets of KM implementation.

Trying to Go Open

2017 ◽  
pp. 222-250
Author(s):  
Özgün Imre
Keyword(s):  
Knowledge Management ◽  
Open Source ◽  
Management System ◽  
Holistic Approach ◽  
Editorial Team ◽  
Academic Journal ◽  
Study Approach ◽  
Source Journal ◽  
Over Time

Theoretically, open source solutions are a good match with the resource scarce organization such as a young academic journal to make the publication process and the knowledge shared explicit to the participants in the system. This paper uses a case study approach to investigate how the decision to have such a system depends on a myriad of factors, and tracks how the editorial team decided to adopt an open source journal management system for their knowledge management issues. The study argues that these components should not be taken in isolation by showing how the previous decisions can become a hindrance as these components change over time. The results show that some factors, though initially thought to be unimportant, can become major forces as the journal matures, and a more holistic approach could help to side-step the problems faced.

The promoters and the barriers for organizational culture change in a Finnish construction company

2019 ◽  
Vol 19 (4) ◽  
pp. 672-688
Author(s):  
Ville Juhani Teräväinen ◽  
Juha-Matti Junnonen
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Construction Industry ◽  
Culture Change ◽  
Holistic Approach ◽  
Organizational Level ◽  
Content Type ◽  
Construction Company ◽  
Organizational Culture Change

Purpose The construction industry has struggled with efficiency issues for decades. Organizational culture is identified as one of the biggest hindrances for the enhancement of efficiency in a highly labor-intensive sector such as construction. Based on recent academic studies, Finnish construction industry professionals would embrace clan and adhocracy culture features to achieve a better level of construction efficiency. The purpose of this paper is to investigate the promoters and the barriers for making the desired culture change happen in the case company. Design/methodology/approach The paper presents a semi-structured theme interview case study, including 12 in-depth interviews. The interviews were recorded, and later, transcribed into text, which forms the empirical data of this paper. Findings The Finnish construction industry must adopt a holistic approach to enhance its prevailing level of efficiency through the culture change. Basic learning and knowledge management processes seem to be missing from the industry and organizational levels. Better knowledge management in the case company would be the first step to start fixing this problem. Research limitations/implications Because of the nature of a case study, the research results can be generalized only with caution in the Finnish construction industry. Generalizing the findings in another country would require further studies in a different cultural environment, e.g. in another European country. Practical implications The paper includes implications for the development of the organizational culture on the Finnish construction industry level and on an organizational level. Originality/value The found influencers are discussed through Engeström’s activity model for the first time in the construction culture context.

The Relevance of Integration for Knowledge Management Success

2010 ◽  
pp. 238-261
Author(s):  
Alexander Orth ◽  
Stefan Smolnik ◽  
Murray E. Jennex
Keyword(s):  
Knowledge Management ◽  
Holistic Approach ◽  
Km Strategy ◽  
International Consulting ◽  
Company Culture

Many organizations pursue knowledge management (KM) initiatives with different degrees of success. One key aspect of KM often neglected in practice is following an integrated and holistic approach. Complementary, KM researchers have increasingly focused on factors that determine KM success and examined whether the metrics used to measure KM initiatives are reasonable. In this article, the importance of integration issues for successful KM is analyzed by means of a case study of a KM initiative at an international consulting company. The investigations demonstrate the importance of an integrated KM approach – an integrated view of KM strategy, KM processes, KM technology, and company culture – to ensure KM success.

Communities of Implementation

2011 ◽  
pp. 35-42 ◽  
Author(s):  
Duncan Shaw ◽  
Brad Baker ◽  
John S. Edwards
Keyword(s):  
Knowledge Management ◽  
Communities Of Practice ◽  
Dynamic Environment ◽  
Collective Responsibility ◽  
Practical Aspect ◽  
Individual Knowledge ◽  
Competing Priorities ◽  
Complementary Actions

The concept of communities of practice (CoPs) has rapidly gained ground in fields such as knowledge management and organisational learning since it was first identified by Lave and Wenger (1991) and Brown and Duguid (1991). In this article, we consider a related concept that we have entitled “communities of implementation.” Communities of implementation (CoIs) are similar to communities of practice in that they offer an opportunity for a collection of individuals to support each other and share knowledge in a dynamic environment and on a topic in which they share interest. In addition, and to differentiate them from CoPs, a community of implementation extends the responsibilities of a CoP by having as its focus the implementation of a programme of change. This may well extend to designing the change programme. Thus, whereas a main purpose of a CoP is to satisfy “a real need to know what each other knows” (Skyrme, 1999) in an informal way, we argue that a main purpose of a community of implementation is to “pool individual knowledge (including contacts and ways of getting things done) to stimulate collective enthusiasm in order to take more informed purposeful action for which the members are responsible.” Individual and collective responsibility and accountability for successfully implementing the actions/change programme is a key feature of a community of implementation. Without these pressures the members might lower the priority of implementation, allowing competing priorities to dominate their attention and resources. Without responsibility and accountability, the result is likely to be (at best) an organisation which has not begun a change programme, or (at worst) an organisation which is stuck halfway through another failing initiative. To achieve these additional objectives beyond those of a CoP, the CoI needs to provide heightened support to its members. In fact often the members will collectively strategise the development and implementation of the change programme they are leading in the organisation. Other concepts similar to CoPs have appeared in the literature, for example “communities of knowing” (Boland & Tenkasi, 1995), but none have a specific focus on implementation. Perhaps the closest example of a CoI, as suggested by our definition, is reported by Karsten, Lyytinen, Hurskainen, and Koskelainen (2001) who describe a CoP in a paper machinery manufacturer which seems to have the necessary focus on implementation. The theoretical aspects of this article will explore the relationship between CoPs and CoIs, and the needs for different arrangements for a CoI. The practical aspect of this article will consist of a report on a case study of a CoI that was successful in its implementation of a programme of change that aimed to improve its organisation’s knowledge management activities. Over two years the CoI implemented a suite of complementary actions across the organisation. These actions transformed the organisation and moved it towards achieving its ‘core values’ and overall objectives. The article will explore: the activities that formed and gelled the community, the role of the community in the implementation of actions, and experiences from key members of this community on its success and potential improvements.

scholarly journals DEVELOPMENT OF PRE-SERVICE TEACHERS’ UNDERSTANDING OF THE NATURE OF SCIENCE THROUGH AN INTERDISCIPLINARY CURRICULUM: A CASE STUDY

2018 ◽  
Vol 17 (4) ◽  
pp. 728-741
Author(s):  
Melis Yeşilpınar Uyar ◽  
Tuba Demirel ◽  
Ahmet Doğanay
Keyword(s):  
Social Sciences ◽  
Nature Of Science ◽  
Science Teacher Education ◽  
Implementation Process ◽  
Positive Influence ◽  
Scientific Models ◽  
Interdisciplinary Curriculum ◽  
Case Study Design ◽  
Social Lives

In the research, the purpose was to implement and evaluate an interdisciplinary curriculum that aimed at developing social sciences pre-service teachers’ understanding and knowledge about the nature of science. This research was based on case study design. In order to collect the research data, the methods of observation, interview and document analysis were used. For the analysis of the data, the inductive content analysis approach was applied. The results of the analysis demonstrated that the curriculum implemented had positive influence on the pre-service teachers’ understanding and knowledge about the nature of science. In this respect, it was found that the curriculum helped develop the participants’ lack of skills and knowledge about the subjects related to “nature of scientific models, nature of observations and values guiding scientists in their work and social lives” included in the content of nature of science. In addition, it was revealed that the pre-service teachers’ lack of readiness made the implementation process difficult. Key words: curriculum development, interdisciplinary curriculum, nature of science, teacher education.

scholarly journals CRITICAL SUCCESS FACTOR FOR IMPLEMENTING KM IN GOVERNMENT HUMAN CAPITAL MANAGEMENT: CASE STUDY BADAN KEPEGAWAIAN NEGARA

2014 ◽  
Vol 10 (1) ◽  
pp. 8
Author(s):  
Elin Cahyaningsih ◽  
Dana Indra Sensuse
Keyword(s):  
Human Capital ◽  
Knowledge Management ◽  
Service Improvement ◽  
Success Factor ◽  
Critical Success Factor ◽  
Capital Management ◽  
Human Capital Management ◽  
Critical Success ◽  
Management Case Study

Abstract Nowadays, knowledge management in organization became a trend strategy in order to improve organization performance. But unfortunately, it’s a big challenge to implementing knowledge management in organization, because it’s relatively new and not many people knew about this. This research is done in order to realize bureaucratic reform in government service improvement according to PERMENPAN No. 14 Tahun 2011 is about knowledge management (KM) implementation in government. Knowledge management cannot be separated from human capital as an intangible asset in organization which has an important role to the success of organization goals. This conducted research aims to identify critical success factor of KM implementation in Indonesian government human capital management case study: Badan Kepegawaian Negara. Stages of this research are literature study, data collection using interviews, observation, and group discussion organization to explore and discovering critical success factor for KM implementation. Data analysis using descriptive statistic, delphi method and expert judgment in order to define critical success factor of implementing KM in government human capital management: case study in Badan Kepegawaian Negara. The result shows that several critical success factors for KM implementation in the government human capital management are organization culture, leadership, organization structure, HR/HC (knowledge, skill, attitude), HR/HC process (acquisition, development, engagement, retention) and policy.

scholarly journals Realisation of the Knowledge Management Process in Study - related Performance of Academic Departments

Pedagogika ◽  
2014 ◽  
Vol 115 (3) ◽  
pp. 8-24 ◽  
Author(s):  
Eglė Misiūnaitė - Bačiauskienė ◽  
Palmira Jucevičienė
Keyword(s):  
Knowledge Management ◽  
Expert Knowledge ◽  
Research Question ◽  
Academic Departments ◽  
Management Process ◽  
Study Programme ◽  
Individual Knowledge ◽  
Study Process ◽  
Programme Content ◽  
Curriculum Construction

The context of knowledge management determines the following research question: how theoretical constructs of knowledge management are realised in the performance of academic departments? The research aim is to identify the implementation of study-related knowledge management process at academic department. The empirical research is based on the case study strategy. After targeted selection of cases, in-depth interviews were carried out at two academic departments, where groups of experts had been identified. The collected data were processed by criterion-based analysis. The Department X possesses expertise in education and methodological competence in curriculum construction and study process realisation; study-related processes of collective and individual knowledge management are articulated by study-related terminology and informal identification of knowledge in the process of social interaction dominates here; unfortunately little coordination is given to the acquisition, dissemination, creation, storage and application of knowledge. The Department Y informally reduces the study-related knowledge to the concept of professionalism and knowledge of the study programme content; methodological competence of designing and implementing a study programme (module) is referred to as developing. In this context, the need for knowledge acquisition is realised by attracting external expert knowledge. At this Department, the process of study related knowledge is not systemic and strongly coordinated; individual not collective efforts prevail. Summarising the analysis of the two case-studies, it is evident that a formalized system of knowledge management has not been yet created and implemented in the departments. However, the educational and subject-related competences of the department lead to unintentional knowledge management process that is naturally taking place through the process of studies management with the prevailing non-formal activities of organizational knowledge identification, acquisition, creation, dissemination, storage and application.

Sign in / Sign up

Export Citation Format

Share Document