scholarly journals E-government and E-services in Local Government: a Case Study

2021 ◽  
Vol 17 ◽  
pp. 732-739
Author(s):  
Bayona Ore ◽  
Morales Lozada

E-government requires the intensive use of ICTs (information and communication technologies) in public institutions to deliver services to citizens efficiently and effectively. E-government allows the transformation of the citizen service delivery system, and its implementation is conditioned by a set of critical factors. The city halls are directly connected with citizens and deliver e-services, but the importance of this level of government is sometimes underestimated. This study aims to explore the influence of critical factors on the e-services implementation in city halls. The authors used a model to assess the e-government development index of 10 city halls and to know the provision of e-services of city halls. The results reveal that the city halls in the study currently offer e-services at the levels of presence and urban information. It important that the efforts of city halls must be oriented to the levels of interaction, transaction and e-democracy.

Author(s):  
Jarkko Bamberg ◽  
Pauliina Lehtonen

This chapter introduces a case study that aimed at developing practices of neighborhood participation by utilizing information and communication technologies. A participatory action research project organized a citizen panel in the neighborhood of Tesoma in the city of Tampere, Finland. The panel tried to find meaningful ways for residents to influence the development of their neighborhood. The central aim was to articulate and mediate their local knowledge to administration that traditionally leans on technical-rational knowledge. The case study suggests that interactive online spatial displays have potential to facilitate meaningful exchange of information by three mechanisms of translation: 1) by giving access to information from viewpoints familiar to the residents, 2) aiding the translation of technical-rational information of public administration for citizens with illustrative visualizations, and 3) giving residents multimodal means of producing input to administrators and planners. Interactive online spatial displays, such as interactive maps and simulations, are considered to work particularly well as translating devices supporting these mechanisms.


Author(s):  
Burak Pak

This paper aims at discussing the potentials of bottom-up design practices in relation to the latest developments in Information and Communication Technologies (ICT) by making an in-depth review of inaugural cases. The first part of the study involves a literature study and the elaboration of basic strategies from the case study. The second part reframes the existing ICT tools and strategies and elaborates on their potentials to support the modes of participation performed in these cases. As a result, by distilling the created knowledge, the study reveals the potentials of novel modes of ICT-enabled design participation which exploit a set of collective action tools to support sustainable ways of self-organization and bottom-up design. The final part explains the relevance of these with solid examples and presents a hypothetical case for future implementation. The paper concludes with a brief reflection on the implications of the findings for the future of architectural design education.


Author(s):  
Marco Ardolino ◽  
Nicola Saccani ◽  
Federico Adrodegari ◽  
Marco Perona

Businesses grounded upon multisided platforms (MSPs) are found in a growing number of industries, thanks to the recent developments in Internet and digital technologies. Digital MSPs enable multiple interactions among users of different sides through information and communication technologies. The understanding of the characteristics and constituents of MSPs is fragmented along different literature streams. Moreover, very few empirical studies have been carried out to date. In order to fill this gap, this paper presents a three-level framework that describes a digital MSP. The proposed framework is based on literature analysis and multiple case study. On the one hand, the framework can be used to describe MSP as it provides an operationalization of the concept through the identification of specific dimensions, variables and items; on the other hand, it can be used as an assessment tool by practitioners, as exemplified by the three empirical applications presented in this paper.


2012 ◽  
Vol 02 (04) ◽  
pp. 20-25
Author(s):  
Anantha Raj A. Arokiasamy

The purpose of this paper is to analyze the integration of Information and Communication Technologies (ICT) in higher education for imparting easily accessible, affordable and quality higher education leading to the uplift of Malaysia. The focus of the paper is on the benefits that ICT integration in education can provide, right from breaking time and distance barriers to facilitating collaboration and knowledge sharing among geographically distributed students. ICT increases the flexibility of delivery of education so that learners can access knowledge anytime and anywhere. It can influence the way students are taught and how they learn as now the processes are learner driven and not by teachers. This in turn would better prepare the learners for lifelong learning as well as to contribute to the industry. We will also analyze if ICT does indeed improve or hinder the quality of learning among higher education students. This paper reports on the changing trends in use of ICTs for instruction in higher education institutions (HEIs) and discusses a mini-case study of how ICTs are being used by lecturers in one university in Malaysia.


Urban Science ◽  
2018 ◽  
Vol 2 (3) ◽  
pp. 83 ◽  
Author(s):  
Giacomo Durante ◽  
Margherita Turvani

Sharing economy platforms enabled by information and communication technologies (ICTs) are facilitating the diffusion of collaborative workplaces. Coworking spaces are emerging as a distinctive phenomenon in this context, not only fostering knowledge transfer and facilitating innovation, but also affecting the urban and socio-economic fabric contributing to urban regeneration processes at both the local scale and the city scale. Although the positive impacts of coworking on the urban environment are documented, there is still little or no evidence of the economic viability of coworking businesses, and a “coworking bubble” has been evoked. Given the lack of data, a national survey was set up of Italian coworking businesses, aimed at assessing the relevance of internal organizational factors (size, occupancy, profitability, services provided) for the sustainability of coworking businesses. By presenting the results of the survey, we argue that the sustainability and viability of the coworking model is highly dependent on internal factors, strictly related to the entrepreneurial action of coworking managers.


2020 ◽  
Vol 27 (3) ◽  
pp. 249
Author(s):  
Rosana Souza de Vargas ◽  
Fabiana Diniz Kurtz

O objetivo do presente trabalho é investigar e analisar os discursos estabelecidos de futuros professores de um curso de licenciatura em Letras - Português e Inglês, de uma universidade comunitária, componente do COMUNG-RS, localizada no Rio Grande do Sul, buscando entender como ocorre a formação dos futuros docentes em língua inglesa e os processos de ensino-aprendizagem que a envolvem, com ênfase para a articulação pedagógica com as tecnologias de informação e comunicação (TIC) de modo integrado. É um estudo de caso, enquanto método de cunho qualitativo, empregando a análise textual discursiva como método de análise de dados. Dessa forma, como resultado, os discursos revelam que a formação dos futuros professores envolvidos engloba a discussão acerca das TIC, mas não de forma satisfatória, revelando em suas práticas, que os futuros profissionais tendem a uma perspectiva técnica de ensino sobre as TIC. O meio pelo qual tal viés possa ser abandonado, é que a formação de professores considere um ensino transversal a partir das TIC, não apenas em disciplinas isoladas e ainda que seja realizado por meio de todos os profissionais envolvidos.Palavras-chave: Formação de professores. Ensino de língua inglesa como língua estrangeira. Tecnologias de informação e comunicação (TIC). Análise textual discursiva (ATD).INFORMATION AND COMMUNICATION TECHNOLOGIES: case study with future language teachers Abstract The aim of this paper is to investigate and analyze the established discourses of future teachers of a degree course in Letters - Portuguese and English, from a community university, component of COMUNG-RS, located in Rio Grande do Sul, seeking to understand how occours the formation of future teachers in English language and the teaching-learning processes that involve it, with emphasis on the pedagogical articulation with information and communication technologies (ICT) in an integrated way. It is a case study, as a qualitative method, using discursive textual analysis as a data analysis method. Thus, as a result, the speeches reveal that the formation of the future teachers involved encompasses the discussion about ICT, but not satisfactorily, revealing in their practices that future professionals tend to a technical perspective of teaching about ICT. The means by which such bias can be abandoned is for teacher education to consider cross-sectional education based on ICT, not only in isolated subjects and even though it is carried out by all the professionals involved.Keywords: Teacher training. Teaching English as a foreign language. Information and communication technologies (ICT). Discursive textual analysis (DTA). TECNOLOGÍAS DE LA INFORMACIÓN Y LA COMUNICACIÓN: un estudio de caso con futuros profesores de idiomasResumenEl objetivo de este trabajo es investigar y analizar los discursos de futuros profesores de un curso de grado en Letras - Portugués e Inglés, de una universidad comunitaria, componente de COMUNG-RS, ubicado en Rio Grande do Sul, buscando entender cómo formación de futuros docentes en lengua inglesa y los procesos de enseñanza-aprendizaje que lo involucran, con énfasis en la articulación pedagógica con las tecnologías de la información y la comunicación (TIC) de manera integrada. Es un estudio de caso, como método cualitativo, que utiliza el análisis textual discursivo como método de análisis de datos. Por lo tanto, como resultado, los discursos revelan que la formación de los futuros maestros involucrados abarca la discusión sobre las TIC, pero no de manera satisfactoria, revelando en sus prácticas que los futuros profesionales tienden a una perspectiva técnica de la enseñanza sobre las TIC. El medio por el cual se puede abandonar este sesgo es que la formación del profesorado considere la educación transversal basada en las TIC, no solo en asignaturas aisladas y aunque sea realizada por todos los profesionales involucrados.Palabras clave: Formación de profesores. Enseñanza de inglés como lengua extranjera. Tecnologías de la información y la comunicación (TIC). Análisis textual discursivo (ATD). 


This chapter explores infrastructures, experiences, and interactions in relation to emerging urban layers and spaces for engagement in the city. The purpose of this chapter is to shed light on the digital layers enabled by information and communication technologies, the internet of things, the internet of people, and other emerging technologies to complement and extend existing urban infrastructural layers. The research literature for infrastructures, experiences, and interactions is explored in this chapter in the context of smart cities, enabling identification of issues, controversies, and problems. Using an exploratory case study approach, solutions and recommendations are advanced. This chapter makes a contribution to 1) the research literature across multiple domains, 2) the identification of challenges and opportunities for research and practice relating to emerging urban layers and spaces going forward, and 3) the extending of existing understandings of urbanity to incorporate digital layers and spaces enabling connected, contextual, and continuous engagement.


Author(s):  
Kimiz Dalkir

In Knowledge Continuity Management (KCM), knowledge from highly experienced employees leaving the organization is particularly challenging to document, classify and organize so that it can be accessed, understood and used by the successor to that employee. Horizontal knowledge sharing (in the context of peer-to-peer networks) and vertical knowledge transfer (in the context of KCM) are distinguished in order to address some of the conceptual confusion in this field. Both Human Resources (HR) and Knowledge Management (KM) units contribute to KCM but they need to do so in a more integrated fashion. The complementary roles played by the KM and HR teams are analyzed in a case study to show how they can work in tandem to ensure knowledge continuity in an organization. Key recommendations are made on how to implement a comprehensive KCM strategy for tacit knowledge, including the role that can be played by information and communication technologies.


Author(s):  
Glenn Finger ◽  
Maret McGlasson ◽  
Paul Finger

Teaching and learning in the 21st century should be markedly different from earlier times through the design of new teaching and learning environments. Through the presentation of three models of technology-rich learning environments (teacherdirected, learner-centered and mediated), this chapter provides a case study of the design and delivery of a course called Learning with Information and Communication Technologies (ICTs) guided by a mediated learner approach, using new approaches to using ICTs and assessment for learning as key course design drivers. That course aims to prepare future teachers who demonstrate strong theoretical and practical understanding of designing and creating effective ICT teaching and learning experiences, and are confident and proficient users of ICTs. We provide an analysis of the implementation of that course through the presentation of the learning stories and reflections of students. Specific discussion is provided about the conceptualization and implementation of an e-portfolio approach to promote deep learning.


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