The Role of Human Resources (HR) in Tacit Knowledge Sharing

Peer To Peer Networks ◽

Tacit Knowledge Sharing ◽

In Knowledge Continuity Management (KCM), knowledge from highly experienced employees leaving the organization is particularly challenging to document, classify and organize so that it can be accessed, understood and used by the successor to that employee. Horizontal knowledge sharing (in the context of peer-to-peer networks) and vertical knowledge transfer (in the context of KCM) are distinguished in order to address some of the conceptual confusion in this field. Both Human Resources (HR) and Knowledge Management (KM) units contribute to KCM but they need to do so in a more integrated fashion. The complementary roles played by the KM and HR teams are analyzed in a case study to show how they can work in tandem to ensure knowledge continuity in an organization. Key recommendations are made on how to implement a comprehensive KCM strategy for tacit knowledge, including the role that can be played by information and communication technologies.

The Role of Technology and Social Media in Tacit Knowledge Sharing

International Journal of E-Entrepreneurship and Innovation ◽

10.4018/ijeei.2016070103 ◽

2016 ◽

Vol 6 (2) ◽

pp. 40-56 ◽

Cited By ~ 1

Author(s):

Kimiz Dalkir

Keyword(s):

Knowledge Sharing ◽

Tacit Knowledge ◽

Social Presence ◽

Explicit Knowledge ◽

Effective Means ◽

Face To Face ◽

Tacit Knowledge Sharing ◽

Technology-mediated knowledge sharing has become almost unavoidable given the globalization of work. Co-workers are not necessarily in close enough proximity to have face-to-face interactions despite the fact that these are the most effective means of sharing knowledge. Information and communication technologies (ICTs) differ in a number of key attributes. While traditional technologies are well suited for sharing explicit knowledge, that has been articulated and documented as text or other media, tacit knowledge is more challenging. Tacit knowledge is typically experiential knowledge that is very difficult to put into words or document in any way. This paper proposes an ICT selection method based primarily on media richness (extent to which multimedia content can be shared) and social presence (extent to which people feel they are connecting with other people and not technology). These characteristics can serve as a preliminary basis to select the most appropriate channel for sharing tacit knowledge.

The Role of Technology and Social Media in Tacit Knowledge Sharing

Information Diffusion Management and Knowledge Sharing ◽

10.4018/978-1-7998-0417-8.ch035 ◽

2020 ◽

pp. 711-725

Author(s):

Kimiz Dalkir

Keyword(s):

Knowledge Sharing ◽

Tacit Knowledge ◽

Social Presence ◽

Explicit Knowledge ◽

Effective Means ◽

Face To Face ◽

Tacit Knowledge Sharing ◽

Technology-mediated knowledge sharing has become almost unavoidable given the globalization of work. Co-workers are not necessarily in close enough proximity to have face-to-face interactions despite the fact that these are the most effective means of sharing knowledge. Information and communication technologies (ICTs) differ in a number of key attributes. While traditional technologies are well suited for sharing explicit knowledge, that has been articulated and documented as text or other media, tacit knowledge is more challenging. Tacit knowledge is typically experiential knowledge that is very difficult to put into words or document in any way. This paper proposes an ICT selection method based primarily on media richness (extent to which multimedia content can be shared) and social presence (extent to which people feel they are connecting with other people and not technology). These characteristics can serve as a preliminary basis to select the most appropriate channel for sharing tacit knowledge.

Peran Tradisi Irung-Irung dalam Memperkuat Civic Engagement Generasi Muda di Kabupaten Bandung Barat

Jurnal Ilmiah Pendidikan Pancasila dan Kewarganegaraan ◽

10.17977/um019v5i1p1-16 ◽

2020 ◽

Vol 5 (1) ◽

pp. 1

Author(s):

Agil Nanggala ◽

Elly Malihah

Keyword(s):

Civic Engagement ◽

Qualitative Approach ◽

Case Study Method ◽

Positive Role ◽

Younger Generation

This study aimed to analyze the role of the irung-irung tradition in strengthening civic engagement of the younger generation of Cihideung Village. This study used a qualitative approach with the case study method. Data collection techniques used interviews, observations, and literature studies. The results showed that the traditional irung-irung procedure: praying together, marching to water resources, custom ceremonial process, sacrificing animals, eating together, and closing prayers, the younger generation’s involvement in the irung-irung tradition was more focused on the aspect of democracy through the positive role it plays, not yet at the traditional level, the strategy for strengthening the engagement of the younger generation was through the empowerment of youth and utilizing information and communication technologies.

Handbook of Research on Social, Economic, and Environmental Sustainability in the Development of Smart Cities - Advances in Environmental Engineering and Green Technologies ◽

Smart Cities

10.4018/978-1-4666-8282-5.ch004 ◽

2015 ◽

pp. 61-78 ◽

Cited By ~ 3

Author(s):

Elsa Negre ◽

Camille Rosenthal-Sabroux

Keyword(s):

Information System ◽

Tacit Knowledge ◽

Smart Cities ◽

Theoretical Studies ◽

Digital Information ◽

The City

Smart City is a fuzzy concept that has not been clearly defined either in theoretical studies or in empirical projects. Smart Cities are based on Information and Communication Technologies (ICT), people (with their knowledge, habits, experiences, culture and behaviour) remain at the heart of concerns. In this chapter we are interested in the centrality of citizens (i.e. in the heart of the city) and of ICT in their environment. This leads us to take into account the tacit knowledge brought by citizens and the knowledge that may be divulged through ICT. We then present the concept of the Information and Knowledge System (IKS), and then we explain how it differs from that of the Digital Information System (DIS). We also point to the role of ICT in the DIS, and to their impact on improving the smartness of cities.

Information and Communication Technologies Adoption in Small Firms

Management in Perspective ◽

10.14393/mip-v1n1-2020-45770 ◽

2020 ◽

Vol 1 (1) ◽

pp. 101-123

Author(s):

Rodrigo Fernandes Malaquias ◽

Fernanda Francielle de Oliveira Malaquias

Keyword(s):

Small Firms ◽

Positive Impact ◽

Qualitative Interviews ◽

It Adoption ◽

Ict Adoption ◽

Information and Communication Technologies (ICTs) can provide a set of benefits to companies, such as efficiency gains in managerial activities, cost reduction and faster communication with consumers. The ICT literature has studies showing the positive impact that the IT adoption can generate on the company’s performance. ICT benefits are also extensive to small business, but their particular characteristics do not always support their adoption by these enterprises, especially when they are enterprises situated in developing countries. In this context, the aim of this paper was to identify how the ICT adoption and the ICT intention of use are in Brazilian small firms. We have used a case study and we have collected data from four enterprises. In order to collect the data, we used qualitative interviews, direct observation and documental analysis. The main results have shown that the owner’s characteristics, the understanding of the ICT benefits, the ICT complexity and the costs/time related to training people are factors associated with the ICT adoption and intention of use. Based on the literature review and on the empirical evidence, we have found that there is an opportunity cost related to postponing the decision of the ICT investments. We also discuss the role of geographical localization of the enterprises, which can contribute to the ICT literature.

New technologies and quality of customer service – case study

Multidisciplinary Aspects of Production Engineering ◽

10.2478/mape-2019-0055 ◽

2019 ◽

Vol 2 (1) ◽

pp. 548-558

Author(s):

Katarzyna Midor

Keyword(s):

Customer Service ◽

New Technologies ◽

The Internet ◽

Purchase Process

Abstract Nowadays, companies are increasingly forced to fight against competition. The number of competitors on the market is constantly growing, and customer’s demands on the products offered by the companies are increasing. The role of customers on the market has changed in recent years. Customers are more active than before, i.e. they started to actively co-create value, so they stopped being passive to the purchase process. Organizations that make appropriate use of the increase in customer activity can count on large benefits for the company. One of the methods to increase competitiveness is continuous introduction of new technologies based on the Internet, which recently resulted in easier cooperation between customers and suppliers, making and settling transactions, coordination of orders in the supply chain thanks to e.g. solution supporting electronic exchange of EDI documents. Therefore, the development of information and communication technologies has significantly influenced the development of organization through its improvement. This paper presents the importance of new technologies for the customer that improve the process of its service in a selected clothing sales network in Poland.

Facilitating Knowledge Sharing in E-Governance

E-Governance and Civic Engagement ◽

10.4018/978-1-61350-083-5.ch008 ◽

2012 ◽

pp. 149-172

Author(s):

Jarkko Bamberg ◽

Pauliina Lehtonen

Keyword(s):

Knowledge Sharing ◽

Participatory Action ◽

Action Research Project ◽

Neighborhood Participation ◽

Rational Knowledge ◽

The City

This chapter introduces a case study that aimed at developing practices of neighborhood participation by utilizing information and communication technologies. A participatory action research project organized a citizen panel in the neighborhood of Tesoma in the city of Tampere, Finland. The panel tried to find meaningful ways for residents to influence the development of their neighborhood. The central aim was to articulate and mediate their local knowledge to administration that traditionally leans on technical-rational knowledge. The case study suggests that interactive online spatial displays have potential to facilitate meaningful exchange of information by three mechanisms of translation: 1) by giving access to information from viewpoints familiar to the residents, 2) aiding the translation of technical-rational information of public administration for citizens with illustrative visualizations, and 3) giving residents multimodal means of producing input to administrators and planners. Interactive online spatial displays, such as interactive maps and simulations, are considered to work particularly well as translating devices supporting these mechanisms.

Anti-Corruption Education in Milenial Era (Case Study in Poltekes Kemenkes Pangkalpinang)

Berumpun International Journal of Social Politics and Humanities ◽

10.33019/berumpun.v2i1.16 ◽

2019 ◽

Vol 2 (1) ◽

pp. 32-39

Author(s):

Muhammad Seto

Keyword(s):

Family Environment ◽

Active Role ◽

Public Health Services ◽

External Causes ◽

The Impact

This research is conducted to describe and analyze student’s understanding of the concept of the notion of corruption, an indication of corruption, the impact and dangers of corruption against themselves, their families and the state, the risk in doing the act of corruption, the notion of anti-corruption, sense of values that indicated the behavior of Anti-corruption, and so on. The research was actualized by the implementing the Anti-corruption Culture Education, including: the implementation of Role Play on internal and external causes based on case scenarios precisely and students understand the internal and external causes. Making anti-corruption media; giving opinion on social media sites, presenting materials of anti-corruption in the Campus Dakwah Institution (LDK), posters, banners, the declaration of honest movement on examination, role plays/drama/short videos on anti-corruption in accordance with the themes were packaged in unique and interesting ways. Doing activities that demonstrated the values and principles of the anti-corruption such as: honesty canteen, daily activities, conducting field surveys on public health services of the ministry of health programs, conducting field survey / visiting the Indonesian Court for Corruption Crimes, and socialization in efforts to prevent corruption. Higher Education played an active role in the anti-corruption movement by giving the anti-corruption culture that handled by educators. The role of educators were to provide the understanding and set an example in the anti-corruption movement to students by utilizing information and communication technologies which are growing increasingly sophisticated in this millennial era. College students were able to perform the anti-corruption action and got involved in supporting anti-corruption movement in the family environment, campus, local and national communities in order to create a clean, corruption-free nation.

Advances in Social Networking and Online Communities - Online Communities as Agents of Change and Social Movements ◽

Social Media Support for the Occupation of Public Schools in São Paulo, Brazil

10.4018/978-1-5225-2495-3.ch003 ◽

2017 ◽

pp. 67-88

Author(s):

Cynthia H. W. Corrêa

Keyword(s):

Social Media ◽

Public Schools ◽

Sao Paulo ◽

São Paulo ◽

The Social ◽

Networked social movements have amplified the emancipation of protesters everywhere. In Brazil, a conflict arose after the São Paulo State Secretariat for Education announced the closing of 94 public schools, impacting 311,000 people. In response, about 30 students organized the occupation of the State School Fernão Dias Paes. Subsequently, the occupation spread to other schools. Based on a case study of the first school occupied in the city of São Paulo, this research aims to identify the role of information and communication technologies (ICTs) and social media tools in generating and sustaining the successful occupation protest of public schools in São Paulo. This chapter covers theories on demonstrations initiated online, on the social panorama in Latin America and educational issues in Brazil. It also addresses and analyzes the occupation process at this school, which reached visibility and support at national and international levels using ICTs and social media, confirming the steps of occupy movements around the world.