scholarly journals Explored Customer Participation and Value

2021 ◽  
Vol 18 ◽  
pp. 345-359
Author(s):  
Albert Jing-Fuh Yang ◽  
Chia-Wen Hung ◽  
Siao-Fen Huang
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Customer Satisfaction ◽  
Value Creation ◽  
Financial Services ◽  
Structural Equation ◽  
Customer Participation ◽  
Relationship Value ◽  
Employee Relationship ◽  
The Relationship

Emerging marketing perspectives show that customer participation creates new opportunities for value creation. A perspective in the marketing section should be highlighted, a new opportunity must be emphasized, and customer participation should be used as a means to define the relationship benefits through their participation. The goal of customer participation is to create a high-value service process by creating cooperation with customers. This study describes and develops hypothesis verification. In the context of professional financial services in Taiwan, this study explores the effect of customer participation on value creation and satisfaction from customer and employee perspectives. It also analyzes the effects of different customer capabilities and employees’ emotional intelligence. The source of data collection is a total of 383 customer questionnaires from domestic financial institutions of two types of bank (public and private) to verify (1) how customer participation affects customer satisfaction and employee job satisfaction through relationship value creation, (2) how customer ability affects the relationship between value creation and satisfaction, and (3) how employees’ emotional intelligence affects the relationship between relationship value creation and job satisfaction. This study uses the structural equation model to verify the research hypothesis and obtains the following results through empirical research: 1. Customer participation affects customer satisfaction through relationship value creation. 2. Customer participation does not completely create positive employee relationship value, which may increase work pressure. 3. Interference results show that customer ability can promote customer satisfaction, whereas employee emotional intelligence does not necessarily affect the relationship between employee relationship value creation and job satisfaction. These results contribute to the banking industry. Customer participation can promote value creation by arranging customers and financial specialists to have an appropriate interactive relationship and professional services

scholarly journals Determinants of customer satisfaction in online grocery shopping

2021 ◽  
pp. 383-390 ◽  
Author(s):  
Imran Ali ◽  
Mohammad Naushad
Keyword(s):  
Customer Satisfaction ◽  
Financial Services ◽  
Consumer Satisfaction ◽  
Structural Equation ◽  
Equation Modeling ◽  
Grocery Shopping ◽  
Time Value ◽  
Online Retailers ◽  
Perceived Product Quality ◽  
The Relationship

This study aims to investigate the factors that influence consumer satisfaction with e-grocery shopping. Moreover, it also delves into factors that motivate shoppers to buy groceries from online retailers rather than conventional stores. A primary survey was administered to collect data. Initially, 500 questionnaires were circulated to respondents. People who have ordered groceries from online sites were the expected respondents. In this study, convenience sampling was used, and data were analyzed using structural equation modeling (SEM). The findings affirmed the relationship between consumer satisfaction and perceived convenience, risk factors, perceived product quality, and time value. However, perceived value and value for the time have a little significant effect on consumer satisfaction. There have been relatively few academic studies that look at the variables that influence customer satisfaction when shopping for groceries online. Most of the studies look at the variables that influence consumer satisfaction in the life insurance and financial services industries. By analyzing the data from Delhi and the Nation Capital Region (NCR) of Delhi, this research aims to bridge this gap available in the literature.

scholarly journals Leaders’ Emotional Intelligence and Employee Retention: Mediation of Job Satisfaction in the Hospitality Industry

2019 ◽  
Vol 10 (3) ◽  
pp. 1 ◽  
Author(s):  
Adel Ali Yassin Alzyoud ◽  
Umair Ahmed ◽  
Mahmoud Radhwan Hussein Alzgool ◽  
Munwar Hussain Pahi
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Structural Equation ◽  
Employee Retention ◽  
Emotional Awareness ◽  
Future Studies ◽  
Relationship Of ◽  
Managerial Employees ◽  
The Relationship ◽  
Modelling Approach

The present study has catered to one of the major issues faced by organizations across the globe, employee retention. Therein, the study attempted to examine the relationship of leaders’ emotional intelligence with employee retention. In parallel, the study also tested to underline if job satisfaction could mediate this relationship. Through targeting non-managerial employees working in the four- and five-star hotels in Jordan, the present study sampled 380 employees from the 56 hotels. Through using structural equation modelling approach via Smart PLS 2.0 M3, the present study found significant relationship between leaders’ emotional intelligence and employee retention hence suggesting that leaders’ emotional awareness and management of employees whilst enriching their emotional expression and skills can significantly help boost employee retention. Accordingly, the study also reported significant mediation of job satisfaction in the relationship between leaders’ emotional intelligence and employee retention. The study has reported that leaders’ emotional intelligence can induce sense of belongingness leading to enhance job satisfaction which further results in harnessing employee retention. The study forwards notable implications for practice and scope for future studies in light of the findings.

Exploring emotional intelligence, political skill, and job satisfaction

2014 ◽  
Vol 36 (3) ◽  
pp. 280-293 ◽  
Author(s):  
Galit Meisler
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Structural Equation ◽  
Political Skill ◽  
Equation Modeling ◽  
Human Resource Managers ◽  
Research Attention ◽  
Content Type ◽  
Resource Managers ◽  
The Relationship

Purpose – The purpose of this paper is to explore the associations between emotional intelligence (EI) and both political skill and job satisfaction, as well as the possibility that political skill mediates the relationship between EI and job satisfaction. Design/methodology/approach – The data, collected from a sample of 368 employees, were analyzed using structural equation modeling. Findings – EI was positively related to political skill and job satisfaction. In addition, the findings show that political skill mediates the relationship between EI and job satisfaction. Research limitations/implications – The research highlights the importance of EI and political skill in the workplace. Practical implications – EI training may be employed by organizations and human resource managers to enhance employees’ EI. Originality/value – Not enough research attention has been paid to exploring the interplay between EI and organizational politics. The current study clarifies the relationship between EI and political skill in the work arena. Moreover, this study found political skill to be a mediator in the relationship between EI and job satisfaction. Given that in the main the literature has neglected the possibility that political skill might act as a mediator and/or affect work attitudes/behaviors, findings from the current study broaden the scope through which the role of political skill in the workplace can be viewed.

scholarly journals Mediating Effect of Job Satisfaction on the Relationship Between Emotional Intelligence and Perceived General Health

2014 ◽  
Vol 42 (7) ◽  
pp. 1057-1067 ◽  
Author(s):  
Lingling Yuan ◽  
Xuhui Tan ◽  
Cunrui Huang ◽  
Fei Zou
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
General Health ◽  
Structural Equation ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Medical Sciences ◽  
Mediating Role ◽  
Medical University ◽  
The Relationship

We examined the mediating role that job satisfaction plays in the relationship between emotional intelligence (EI) and perceived general health. Participants were 124 faculty members in the School of Basic Medical Sciences at Southern Medical University, China. The simple path and fully mediated models were subjected to structural equation modeling. Results indicated that EI was positively correlated with job satisfaction, and that job satisfaction was positively correlated with perceived general health. However, when job satisfaction was controlled for, the partial correlation between EI and perceived general health became nonsignificant. Finally, we found that job satisfaction mediated the relationship between EI and perceived general health.

Coping Humor as a Mediator Between Emotional Intelligence and Job Satisfaction

2017 ◽  
Vol 16 (3) ◽  
pp. 155-159 ◽  
Author(s):  
Peizhen Sun ◽  
Jennifer J. Chen ◽  
Hongyan Jiang
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Future Research ◽  
Satisfaction Scale ◽  
Primary School Teachers ◽  
Mediating Role ◽  
Regulation Of Emotion ◽  
The Relationship ◽  
Overall Job Satisfaction

Abstract. This study investigated the mediating role of coping humor in the relationship between emotional intelligence (EI) and job satisfaction. Participants were 398 primary school teachers in China, who completed the Wong Law Emotional Intelligence Scale, Coping Humor Scale, and Overall Job Satisfaction Scale. Results showed that coping humor was a significant mediator between EI and job satisfaction. A further examination revealed, however, that coping humor only mediated two sub-dimensions of EI (use of emotion and regulation of emotion) and job satisfaction. Implications for future research and limitations of the study are discussed.

FEATURE,NILAI, KEPUASAN DAN LOYALITAS PELANGAN

2017 ◽  
Vol 2 (1) ◽  
pp. 45-52
Author(s):  
Iha Haryani Hatta
Keyword(s):  
Structural Equation Modeling ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Significant Influence ◽  
Customer Value ◽  
Structural Equation ◽  
Equation Modeling ◽  
Relationship Of ◽  
The Relationship ◽  
Customer Satisfaction And Loyalty

The aim of this study was to determine the relationship of the features of the value, satisfaction, and customer loyalty; the effect on the value of customer satisfaction and loyalty; influence of satisfaction on customer loyalty. A total of 200 merchant PT. BANK XYZ as respondents was selected randomly. Analyses were performed using structural equation modeling (SEM). The analysis showed that the feature has a significant influence on customer value, but not for customer satisfaction and loyalty. The values has a significant influence on satisfaction, but not on customer loyalty. Satisfaction has a significant influence on customer loyalty. Discussion and conclusions described in the article. Keywords: features of the value, satisfaction, customer loyalty

Linking Organizational Justice to Organizational Commitment Among Nigerian Police Officers

2021 ◽  
pp. 009385482110361
Author(s):  
Ivan Y. Sun ◽  
Yuning Wu ◽  
Smart E. Otu ◽  
Gilbert C. Aro ◽  
Ikechukwu Charles Akor ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Justice ◽  
Police Officers ◽  
Structural Equation ◽  
Equation Modeling ◽  
Future Research ◽  
African Countries ◽  
Mediating Mechanisms ◽  
The Relationship

Organizational commitment is an imperative aspect of occupational attitudes as it signals employees’ willingness to stay with their organization and effectively achieve collective goals. Although recent studies have assessed factors influencing police officers’ organizational commitment, very little is known about the antecedents of police commitment in African countries. Based on a survey of Nigerian police officers, the study assesses the linkage between organizational justice and organizational commitment directly and indirectly through organizational trust and job satisfaction. Structural equation modeling (SEM) indicates that the relationship between organizational justice and organizational commitment is principally indirect through the mediating mechanisms of supervisory trustworthiness and job satisfaction. Officers who express greater organizational justice report higher trust in their management and supervisors and, subsequently, stronger job satisfaction, leading to higher organizational commitment. Implications for future research and policy are discussed.

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