HASTANELERİN HİZMET KALİTESİNİN HASTA TATMİN ÖLÇEĞİ İLE ÖLÇÜLMESİ: KARABÜK DEVLET HASTANESİNDE YATAN HASTALAR ÜZERİNDE BİR ARAŞTIRMA THE MEASUREMENT SERVICE QUALITY OF THE HOSPITALS BY THE PATIENT SCALE: A RESEARCH ON THE PATIENTS IN KARABUK STATE HOSP

2013 ◽  
Vol 1 (1) ◽  
pp. 100
Author(s):  
Selçuk Yurtsever
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Literature Review ◽  
Private Sector ◽  
State Hospital ◽  
Continuous Change ◽  
Satisfaction Scale ◽  
The World ◽  
Main Factors

It has been known that both in the world and in Turkey a continuous change has been experienced in the provision of health services in recent years. In this sense by adopting the customer(client) focused approach of either public or private sector hospitals; it has been seen that they are in the struggle for presenting a right, fast, trustuble, comfy service. The purpose of this research is to measure the satisfaction degree, expectations and perceptions of the patients in Karabük State Hospital through comparison. In this context, the patient satisfaction scale which has been developed as a result of literature review has been used and by this scale it has been tried to measure the satisfaction levels of the patients in terms of material and human factors which are the two main factors of the service that was presented. In the study, with the scales of Servqual and 0-100 Points together, in the part of the analysis MANOVA have been used. The expectations and the perceptions of the patient has been compared first by generally and then by separating to different groups according to the various criterias and in thisway it has been tried to be measured their satisfaction levels. According to the results that were obtained, although, the satisfaction levels of the patients who have taken service from Karabük State Hospital are high in terms of thedoctors and the nurses; it has been reached to the result that their satisfaction levels are low in terms of the materials that have been used at the presenting of the service and the management.

HASTANELERİN HİZMET KALİTESİNİN HASTA TATMİN ÖLÇEĞİ İLE ÖLÇÜLMESİ: KARABÜK DEVLET HASTANESİNDE YATAN HASTALAR ÜZERİNDE BİR ARAŞTIRMA

2013 ◽  
Vol 1 (1) ◽  
pp. 100
Author(s):  
Selçuk Yurtsever
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Literature Review ◽  
Private Sector ◽  
Human Factors ◽  
State Hospital ◽  
Continuous Change ◽  
Satisfaction Scale ◽  
The World ◽  
Main Factors

It has been known that both in the world and in Turkey a continuous change has been experienced in the provision of health services in recent years. In this sense by adopting the customer(client) focused approach of either public or private sector hospitals; it has been seen that they are in the struggle for presenting a right, fast, trustuble, comfy service. The purpose of this research is to measure the satisfaction degree, expectations and perceptions of the patients in Karabük State Hospital through comparison. In this context, the patient satisfaction scale which has been developed as a result of literature review has been used and by this scale it has been tried to measure the satisfaction levels of the patients in terms of material and human factors which are the two main factors of the service that was presented. In the study, with the scales of Servqual and 0-100 Points together, in the part of the analysis MANOVA have been used. The expectations and the perceptions of the patient has been compared first by generally and then by separating to different groups according to the various criterias and in thisway it has been tried to be measured their satisfaction levels. According to the results that were obtained, although, the satisfaction levels of the patients who have taken service from Karabük State Hospital are high in terms of thedoctors and the nurses; it has been reached to the result that their satisfaction levels are low in terms of the materials that have been used at the presenting of the service and the management.

scholarly journals Aspek Penting Akreditasi Puskesmas dalam Mendukung Implementasi Jaminan Kesehatan Nasional

2018 ◽  
pp. 10-16
Author(s):  
Misnaniarti Misnaniarti ◽  
Putri Kemala Destari
Keyword(s):  
Risk Management ◽  
Quality Improvement ◽  
Patient Satisfaction ◽  
Health Services ◽  
Literature Review ◽  
Performance Improvement ◽  
Services Quality ◽  
Policy Study ◽  
Self Assessment

Abstrak Puskesmas memegang peran yang sangat penting dalam penyelenggaraan pelayanan kesehatan di Indonesia. Puskesmas dituntut untuk dapat menjamin perbaikan mutu, peningkatan kinerja dan penerapan manajemen risiko yang dilaksanakan secara berkesinambungan, sehingga perlu dilakukan penilaian melalui mekanisme akreditasi. Tujuan penulisan makalah ini adalah untuk mengkaji aspek penting penyelenggaraan akreditasi Puskesmas dalam mendukung implementasi Jaminan Kesehatan Nasional (JKN). Makalah ini merupakan studi kebijakan menggunakan literature review. Informasi diambil dari berbagai sumber terdiri dari kebijakan, pedoman dan hasil penelitian terkait akreditasi Puskesmas. Berdasarkan kajian diketahui bahwa Puskesmas wajib untuk diakreditasi secara berkala paling sedikit tiga tahun sekali, sebagai salah satu syarat fasilitas kesehatan tingkat pertama di JKN. Akreditasi dilakukan melalui tahap survei akreditasi dan penetapan akreditasi. Puskemas melakukan persiapan sebelumnya antara lain menyiapkan dokumen eksternal dan internal, termasuk melakukan studi banding untuk persiapan akreditasi. Persiapan lainnya adalah melakukan pendampingan dan Self Assessment. Pelaksanaan akreditasi di Puskesmas merupakan aspek penting dalam mendukung implementasi JKN sekaligus merupakan upaya meningkatkan kualitas layanan Puskesmas. Rekomendasi bagi Puskesmas untuk dapat melakukan persiapan secara konprehensif sebelum menyelenggarakan penilaian akreditasi. Pelayanan kesehatan yang dilakukan sesuai arah panduan akreditasi secara konsisten dan berkelanjutan, pada akhirnya dapat meningkatkan kualitas pelayanan dan kepuasan pasien secara berkesinambungan. Kata Kunci: Akreditasi, Kredensialing, Mutu, Puskesmas. Abstract Puskesmas have an important role in the implementation of health services in Indonesia. Puskesmas are required to guarantee the quality improvement, performance improvement and implementation of risk management are carried out sustainably, so it needs to be assessed through accreditation mechanism. The purpose of this paper is to review the important aspects of the implementation of Puskesmas accreditation in supporting the implementation of the National Health Insurance (JKN). This is a policy study using literature review. Information taken from various sources consists of policies, guidelines and research results related to Puskesmas accreditation. Based on this study known that Puskesmas are obliged to be accredited periodically at least every three years, requirements as First Level Health Facilities. Accreditation done through several stages such as accreditation survey and accreditation decision. Previously Puskemas do the preparation consist of preparing external and internal documents, including conducting comparative studies for preparation of accreditation. Other preparation are accompaniment and Self Assessment. Implementation of accreditation in Puskesmas are an important aspect in supporting the implementation of JKN as well as an effort to improve the services quality of Puskesmas. Recommendation for Puskesmas to do preparation comprehensively before implementation accreditation assessment. Health services that implementation based on the accreditation guidelines consistently and continuously, finally can improve the quality of service and patient satisfaction on sustainably. Keywords: neonatal, emergency, hospital, referal system

scholarly journals The Effectiveness of Telenursing on The Patient’s Quality of Life: A Review

2013 ◽  
Vol 9 (2) ◽  
pp. 212-218
Author(s):  
Yusshy Kurnia Herliani ◽  
◽  
Alisya Putri Shabrina ◽  
Nadia Putri Andrini ◽  
Ananda Fairuz Melawardani ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Health Service ◽  
Health Services ◽  
Literature Review ◽  
Human Activity ◽  
Social Aspects ◽  
Long Distance ◽  
Selection Processes ◽  
The World

COVID-19 is a pandemic case that has occurred throughout the world, resulting in restrictions on human activity in all areas, including health services, so that telenursing is one of the long-distance health service solutions in providing interventions. Improved quality of life is an indicator of successful intervention in patients. The study aimed to identify the effectiveness of telenursing in patients' quality of life. This study was conducted using a literature review method with the keywords "effectiveness," "quality of life," and "Telenursing." Several databases were used to find articles, including Ebsco, Google Scholar, Pubmed, and ScienceDirect. Selected articles were published from 2015 to 2020 and resulted in 2060 articles. After three selection processes, ten articles were obtained accordingly. Telenursing can be used to improve the quality of life of patients suffering from a variety of medical conditions. Telenursing plays a role in improving patients' quality of life in physical, mental, and social aspects. Various applications such as WhatsApp, Telegram, and Direct Call are used to conduct telenursing. Nurses can use telenursing to give intervention so that patients can improve their quality of life in physical, mental, and social aspects during a pandemic.

scholarly journals Quality assessment with diverse studies (QuADS): an appraisal tool for methodological and reporting quality in systematic reviews of mixed- or multi-method studies

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Reema Harrison ◽  
Benjamin Jones ◽  
Peter Gardner ◽  
Rebecca Lawton
Keyword(s):  
Health Services Research ◽  
Health Services ◽  
Literature Review ◽  
Quality Assessment ◽  
Systematic Reviews ◽  
Content Validity ◽  
Reporting Quality ◽  
Services Research ◽  
Appraisal Tool

Abstract Background In the context of the volume of mixed- and multi-methods studies in health services research, the present study sought to develop an appraisal tool to determine the methodological and reporting quality of such studies when included in systematic reviews. Evaluative evidence regarding the design and use of our existing Quality Assessment Tool for Studies with Diverse Designs (QATSDD) was synthesised to enhance and refine it for application across health services research. Methods Secondary data were collected through a literature review of all articles identified using Google Scholar that had cited the QATSDD tool from its inception in 2012 to December 2019. First authors of all papers that had cited the QATSDD (n=197) were also invited to provide further evaluative data via a qualitative online survey. Evaluative findings from the survey and literature review were synthesised narratively and these data used to identify areas requiring refinement. The refined tool was subject to inter-rater reliability, face and content validity analyses. Results Key limitations of the QATSDD tool identified related to a lack of clarity regarding scope of use of the tool and in the ease of application of criteria beyond experimental psychological research. The Quality Appraisal for Diverse Studies (QuADS) tool emerged as a revised tool to address the limitations of the QATSDD. The QuADS tool demonstrated substantial inter-rater reliability (k=0.66), face and content validity for application in systematic reviews with mixed, or multi-methods health services research. Conclusion Our findings highlight the perceived value of appraisal tools to determine the methodological and reporting quality of studies in reviews that include heterogeneous studies. The QuADS tool demonstrates strong reliability and ease of use for application to multi or mixed-methods health services research.

scholarly journals Female insertion in neurosurgery: Evolution of a stigma break

2021 ◽  
Vol 12 ◽  
pp. 76
Author(s):  
Luiz Severo Bem Junior ◽  
Nilson Batista Lemos ◽  
Júlia de Araújo Vianna ◽  
Juliana Garcia Silva ◽  
Luana Moury Fernandes Sanchez ◽  
...  
Keyword(s):  
Health Care ◽  
Gender Differences ◽  
Literature Review ◽  
Gender Inequality ◽  
Care Delivery ◽  
Electronic Library ◽  
Participation Of Women ◽  
The World ◽  
The Usa

Background: Utilizing the Brazilian Medical Demography analysis and a literature review, we evaluated how women choose to become neurosurgeons in Brazil and around the world, specifically citing the Europe, the USA, India, and Japan. Methods: We utilized the Brazilian Medical Demography prepared by the Federal Council of Medicine and the Regional Council of Medicine of the State of São Paulo (2011, 2013, 2015, and 2018). We also included an evaluation of 20 articles from PubMed, the Scientific Electronic Library Online, and National Health Library databases (e.g., using descriptors “Women in neurosurgery” and “Career”). Results: In Brazil in 2017, women comprised 45.6% of active doctors, but only 8.6% of all neurosurgeons. Of 20 articles identified in the literature, 50% analyzed the factors that influenced how women choose neurosurgery, 40% dealt with gender differences, while just 10% included an analysis of what it is like to be a female neurosurgeon in different countries/continents. Conclusion: The participation of women in neurosurgery has increased in recent years despite the persistence of gender inequality and prejudice. More women need to be enabled to become neurosurgeons as their capabilities, manual dexterity, and judgment should be valued to improve the quality of neurosurgical health-care delivery.

scholarly journals Kepemimpinan Pendidikan Islam dalam Pemikiran Al-Ghazali

2020 ◽  
Vol 4 (2) ◽  
pp. 196-209
Author(s):  
Moh Takwil
Keyword(s):  
Content Analysis ◽  
Literature Review ◽  
Role Model ◽  
Islamic Education ◽  
Primary Sources ◽  
Educational Goals ◽  
Research Results ◽  
Managerial Skills ◽  
The World

Whether or not Islamic education is highly dependent on the quality of leadership that is in it, an Islamic education leader must be able to direct his lead to achieve educational goals. In this journal discusses Al-Ghazali's thoughts about ideal leadership in Islamic education. This study uses literature review through primary sources from Al-Ghazali's thought books and secondary from various sources, then analyzed and criticized using content analysis. The research results obtained are that in substance the leadership must always aim to achieve the pleasure of Allah Almighty. Al-Ghazali always puts on all activities aimed at achieving the pleasure of Allah Almighty. There are four basic components of personal leaders in the world of Islamic education. First he must have managerial skills that are able to make planning, organizing, implementing and evaluating. Second, he must have a trustful and responsible nature. Third, he must be a role model, which is a good example so that his leadership feels comfortable carrying out his orders. The fourth is always in running the leadership bound by syara law.

scholarly journals Artikel Manajemen Mutu Terpadu

2019 ◽  
Author(s):  
Nur Afni Syaputri ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Literature Review ◽  
Corporate Culture ◽  
Drop Out ◽  
Educational Services ◽  
Customer Education ◽  
The World

The aim of quality management is to ensure that all parts of the organization work together to improve the processes, products, services and corporate culture to achieve long-term success that comes from customer satisfaction. This article was prepared by the author using the system referring to the literature review. The implementation of integrated quality management in education goes through several processes from the preparation, planning, and implementation of the quality of educational services that are expected by education customers. Meeting the expectations of customer education is a quality management paradigm that must be fulfilled, so that those who drop out of school and unemployment can be minimized in the world of our education.

scholarly journals Premature or pathological aging: longevity

2017 ◽  
Vol 20 (0) ◽  
Author(s):  
Valdemiro Carlos Sgarbieri ◽  
Maria Teresa Bertoldo Pacheco
Keyword(s):  
Quality Of Life ◽  
Literature Review ◽  
Healthy Aging ◽  
Premature Aging ◽  
Human Longevity ◽  
Degenerative Diseases ◽  
Life Conditions ◽  
Main Factors ◽  
Educational Conditions

Abstract The main objective of this literature review was to summarize and characterize the main factors and events that may negatively influence quality of life and human longevity. The factors that act on premature aging processes are essentially the same as those of natural or healthy aging, but in a more intense and uncontrolled manner. Such factors are: 1) genetic (genome); 2) metabolic (metabolome); 3) environmental (life conditions and style, including diet). Factors 1 and 2 are more difficult to control by individuals; once depending on socioeconomic, cultural and educational conditions. Differently of environmental factors that may be totally controlled by individuals. Unfamiliarity with these factors leads to chronic and/or degenerative diseases that compromise quality of life and longevity.

scholarly journals Industrial processing of canned beans

2017 ◽  
Vol 47 (5) ◽  
Author(s):  
Vanderleia Schoeninger ◽  
Silvia Renata Machado Coelho ◽  
Priscila Zaczuk Bassinello
Keyword(s):  
Literature Review ◽  
Nutritional Value ◽  
Quality Standards ◽  
Dry Bean ◽  
Production Chain ◽  
Industrial Processing ◽  
Unit Operations ◽  
The World ◽  
Technological Quality

ABSTRACT: Beans are popular as a protein-filled legume of high nutritional value, being one of the most planted species in the world. However, recent years have seen a decrease in the consumption of beans, owing to the time necessary to cook it domestically. Thus, it is being replaced in people’s diets by other foods. An alternative preparation that supplies modern consumers’ demands is industrially processed beans. This article aimed to provide a literature review on the processing of canned beans. Few recent studies have been performed in Brazil on this subject, as most studies have focused instead on the technological quality of dry bean grains processing. In this article industrial processing concepts and features, production unit operations, and canned beans quality standards will be discussed. These efforts are expected to contribute to the Brazilian beans production chain, and consequently to increase consumption of canned beans and the demand for industrial processing of beans in both the domestic market and future product exports.

scholarly journals A Comparative Case Study of Prescribing and Non-Prescribing Physiotherapists and Podiatrists

2020 ◽  
Author(s):  
Nicola Carey ◽  
Judith Edwards ◽  
Simon Otter ◽  
Heather Gage ◽  
Peter Williams ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Patient Satisfaction ◽  
Health Professionals ◽  
Care Delivery ◽  
Comparative Case Study ◽  
Allied Health Professionals ◽  
Future Developments ◽  
The World

Abstract BackgroundIncreasing numbers of nurses, pharmacists and allied health professionals across the world have prescribing rights: over 90,000 of the eligible United Kingdom workforce are qualified as non-doctor prescribers. In order to inform future developments, it is important to understand the benefits and impact of prescribing by allied health professionals including physiotherapists and podiatrists.Aim: to compare outcomes of Physiotherapist and Podiatrist Independent Prescriber (PP- IP) patients with those of Physiotherapist and Podiatrist non-prescribers (PP-NPs). Outcome measures included patient satisfaction, ease of access to services, quality of life and cost implications.Design: a mixed method comparative case studyMethods: Using mixed methods of data collection, outcomes were compared between 7 sites where care was provided from a PP-IP (3 podiatrist and 4 physiotherapist IPs) and 7 sites from a PP-NP (3 podiatrist and 4 physiotherapist NPs). Patients were followed up for 2 months (2015-2016).Results: 488 patients were recruited: n=243 IP sites, and n=245 NP sites. Independent prescribing was found to be highly acceptable, and equivalent in terms of quality of life (p>0.05) and patient satisfaction (p≤0.05) compared to care provided by NPs. PP-IP care delivery was found to be more resource intensive than NP-PP, with longer consultation duration for IPs (around 6.5 mins), and a higher proportion of physiotherapy patients discussed with medical colleagues (around 9.5 minutes). ConclusionThis study provides new knowledge that PP-IPs provide high levels of care. PP-IP care delivery was found to be more resource intensive. Further research is required to explore cost effectiveness. A more focussed exploration within each profession using targeted outcome measures would enable a more robust comparison, inform future developments around the world and help ensure non-doctor prescribing is recognised as an effective way to alleviate shortfalls in the global workforce.

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