From Town Hall to the Virtual Community

Author(s):  
Kathryn Kloby ◽  
Leila Sadeghi

Engaging the public is a vital component of the public policy process. Traditional strategies for civic engagement include town hall meetings as well as citizen surveys, 311 call systems, and more interactive meetings for public deliberation. Each of these approaches has their limitations, leading many to consider new ways of engaging the public and the role that technology can play in the process. The authors focus on a discussion of the traditional citizen engagement approaches that are widely used by government to communicate with and interact with the public. Focusing on new interactive media, they discuss what is meant by “Web 2.0” and present the capabilities and potential applications of social media in the public sector. Highlighting government programs that utilize these technologies and interviewing subject-matter experts on this new form of communication, the authors present some of the adoption concerns and implementation strategies that public administrators should consider as they adopt Web 2.0 technologies. They conclude with a discussion of the potential that these new civic engagement techniques can offer the public sector as strategies to communicate, interact, and engage the public.

2014 ◽  
pp. 1346-1362
Author(s):  
Kathryn Kloby ◽  
Leila Sadeghi

Engaging the public is a vital component of the public policy process. Traditional strategies for civic engagement include town hall meetings as well as citizen surveys, 311 call systems, and more interactive meetings for public deliberation. Each of these approaches has their limitations, leading many to consider new ways of engaging the public and the role that technology can play in the process. The authors focus on a discussion of the traditional citizen engagement approaches that are widely used by government to communicate with and interact with the public. Focusing on new interactive media, they discuss what is meant by “Web 2.0” and present the capabilities and potential applications of social media in the public sector. Highlighting government programs that utilize these technologies and interviewing subject-matter experts on this new form of communication, the authors present some of the adoption concerns and implementation strategies that public administrators should consider as they adopt Web 2.0 technologies. They conclude with a discussion of the potential that these new civic engagement techniques can offer the public sector as strategies to communicate, interact, and engage the public.


Author(s):  
Saqib Saeed ◽  
Hina Gull ◽  
Sardar Zafar Iqbal

In this paper the authors explore the usage of Web 2.0 by the Saudi female students for their information and knowledge sharing. The results are based on a survey conducted in one of the public sector universities in Saudi Arabia. Questionnaire is developed to get insight about the usage of social media by female students. The results highlighted that Web 2.0 applications are widely adopted by students for their academic collaboration and information sharing. This pilot study advocates for a more rigorous study to validate the findings across the country.


2019 ◽  
Vol 8 (6) ◽  
pp. 183
Author(s):  
Ivana Butoracova Sindleryova ◽  
Michal Garaj ◽  
Lucia Dancisinova

Community planning solves policy making at different levels of the state’s functioning. Each case has a specific aim and reflects the requirements of citizens. The structure of aims is adjusted to collective and individual levels of clarification of the effect on maximization of potential applications of community planning. The research was realized in the perspective of the municipalities of the Slovak Republic. We used a participatory model of community planning policy as a main tool of community planning potential detection. We emphasized the specific adjustment of community planning to social policy in the Slovak Republic. Data collection was realized by the quantitative research method of a questionnaire. The data were evaluated by a correlation analysis to identify the measure of relationship between variables. Cross-Tabs were used for description of observed categories representation. The results showed a positive effect of the public sector on maximization of community planning policy. On the other hand, the potential declined with rising involvement of the public sector. Individual approach of leading researchers had minimum or no effect on success. It is a collective perspective that decides. In confrontation with the current state, the research represents a unique approach and confirms the exceptionality of the issue. It identifies with the previous findings about a positive contribution of the public participation in community planning. The public perceives the problems critically, expresses the requirements and needs, proposes different solutions and represents important human capital. Additionally, it can make use of contacts and multiply the use of local resources.


2017 ◽  
Vol 34 (9) ◽  
pp. 1402-1411 ◽  
Author(s):  
Jiju Antony ◽  
Bryan Rodgers ◽  
Elizabeth A. Cudney

Purpose Lean Six Sigma (LSS) as a process excellence has been widely adopted in both manufacturing and service organizations; however, its application in the public sector has not been widely explored. Is LSS still a myth or reality in our public sector organizations? The purpose of this paper is to make an attempt to debate about the use of LSS and its potential applications in the public sector context. Design/methodology/approach The initial approach is to critically evaluate the role of LSS in various public sector contexts, followed by showcasing four case studies from four different public sector settings: higher education, police service, public hospital and local government. Findings LSS methodology can be embraced by all public sector organizations to create efficient and effective processes to provide enhanced customer experience and value at reduced operational costs. Research limitations/implications This paper seeks to contribute to and broaden the limited body of evidence of the applicability of LSS to public sector organizations and identifies areas for further research and review. Practical implications LSS will continue to grow across many public sector organizations in Europe and other parts of the world over the forthcoming years. However, what will eventually determine if LSS is viewed by public sector organizations as just a passing management fad or not largely depends on the leadership and success of its execution. If LSS is deployed in its true sense across the public sector organizations at a global level, the hard cash savings generated can reach several billions. Originality/value The paper yields an immense value to both research scholars and practitioners who are engaged in the introduction of LSS as a business process improvement strategy to achieve and sustain competitive advantage. Moreover, this paper makes an attempt to dispel the myth of LSS which have been quite prevalent in many public sector organizations around us today.


Author(s):  
Ibrahim A. Alghamdi ◽  
Robert Goodwin ◽  
Giselle Rampersad

The purpose of this paper is to provide an integrated framework to evaluate organizational e-government readiness for government organizations. This framework is necessary as current ones ignore challenges that arise due to organizational transformation issues stemming from diffusion of Information and Communication Technologies (ICTs). This study adopts an e-government framework to highlight the main internal factors involved in the assessment of e-government organizational readiness and to examine how these factors lead to successful, organizational e-government readiness. The proposed framework integrates seven dimensions for evaluating organizational e-government readiness including e-government strategy, user access, e-government programs, portal architecture, business processes, ICT infrastructure, and human resources. This paper offers valuable insights to ICT managers for effectively assessing the e-government readiness of organizations to facilitate the success of e-government programs in the public sector.


2008 ◽  
pp. 2159-2169
Author(s):  
Panagiotis Damaskopoulos ◽  
Rimantas Gatautis

This article explores key sets of drivers of formation of virtual communities in transition economies with particular reference to recent developments in Lithuania. Information and communication technologies (ICT) centered on the Internet are today widely recognized as one of the driving forces in the transition toward a new economic system. This transition has been especially challenging for European transition economies that are in the midst of a historic restructuring in anticipation of entry into the European Union. These countries are confronting a historic challenge of converging to the economic, technological, and organizational practices and standards of their EU counterparts. ICT applications in the form of e-business provide a unique opportunity for companies in these economies to accelerate learning processes for the facilitation of the adoption and implementation of competitive and sustainable e-business strategies. A key challenge in this respect is how to construct sustainable virtual communities that bridge civil society and organizations of the public sector in ways that support the transition toward an ICT-enabled economic system. The central thesis of this article is that virtual communities are a central component of an emerging economic system that is powered by ICT, is knowledge driven, is organized around electronic and organizational networks that generate knowledge, which transform industries and markets, and is dependent on dynamic and flexible regulatory public institutions. For ICT to diffuse throughout the whole economy in a way that supports virtual community formation, business firms, market conditions, and the culture and institutions of society need to undergo substantial change in a coordinated manner. It is the dynamic interdependence of these conditions that is the source of innovation and value creation in the new knowledge-driven economy. The agenda of research on the dynamics of adoption of new economy practices, innovation, and economic growth, as a result, needs to be expanded beyond the level of the firm. It needs to be built around the dynamic interrelationships between technological transformations, firms’ organizational and knowledge-creating capabilities, emerging market and industry structures, and public institutions (Castells, 2000). The article situates drivers of virtual community formation and the necessity of coordinating their development on three levels: the level of ICT infrastructure, regulatory environment, and market or civic attitudes toward ICT-enabled market transactions. On each of these levels the observations made are conditioned by the definitional parameters of “virtual community.” For the purposes of this article, a virtual community is understood as a set of interwoven relationships built upon shared interests, which satisfies members’ needs otherwise unattainable individually (Rafi, Fisher, Jaworski, & Cahill, 2002). It must be stressed that a virtual community thus defined refers not only to consumers but also businesses and organizational entities of the public sector.


2015 ◽  
pp. 1629-1650
Author(s):  
Ibrahim A. Alghamdi ◽  
Robert Goodwin ◽  
Giselle Rampersad

The purpose of this paper is to provide an integrated framework to evaluate organizational e-government readiness for government organizations. This framework is necessary as current ones ignore challenges that arise due to organizational transformation issues stemming from diffusion of Information and Communication Technologies (ICTs). This study adopts an e-government framework to highlight the main internal factors involved in the assessment of e-government organizational readiness and to examine how these factors lead to successful, organizational e-government readiness. The proposed framework integrates seven dimensions for evaluating organizational e-government readiness including e-government strategy, user access, e-government programs, portal architecture, business processes, ICT infrastructure, and human resources. This paper offers valuable insights to ICT managers for effectively assessing the e-government readiness of organizations to facilitate the success of e-government programs in the public sector.


2010 ◽  
Vol 6 (1) ◽  
pp. 59-77 ◽  
Author(s):  
Mahmud Akhter Shareef ◽  
Vinod Kumar ◽  
Uma Kumar ◽  
Abdul Hannan Chowdhury ◽  
Subhas C. Misra

Though many countries are still just beginning to grasp the potential uses and impacts of Electronic-government (EG), advances in technologies and their applications continue. Observing the proliferation of EG, countries are increasingly turning to the Internet to market their EG system to gain a competitive advantage. However, the effectiveness and efficiency of such online government systems largely depends on the mission of implementing EG. For successful adoption and implementation of EG, it is essential that a country first identify an explicit objective and a specific strategy. We have examined implementation strategies of EG of seven diverse countries whose objectives and mission for implementing EG differ significantly. However, they have the following strategies in common: i) extensive application of information and communication technology (ICT) in the public sector; ii) overall reformation of the public sector; iii) development of a better quality service structure; and iv) more cohesive integration of citizens with government.


2019 ◽  
Vol 10 (3) ◽  
pp. 1-12 ◽  
Author(s):  
J. Tuomas Harviainen ◽  
Lobna Hassan

The introduction of gamification of governmental services is a topic of interest to policy makers and gamification researchers and practitioners alike. Nonetheless, governmental gamification still remains an understudied area, despite the practical governmental gamification initiatives already taking place, facing increased implementation risks from the lack of guiding implementation principles. Such risks and lack of unified guidelines for governmental gamification necessitates the examination of governmental gamification from the perspective of existing knowledge to synthesize key knowledge fathered on its implementation. This article examines existing research in order to provide guidelines for applying gamification in government services. By using a combination of research on gamification in civic engagement and the Gamified Service Framework of Klapztein and Cipolla, the article creates a basic roadmap for recognizing factors that need to be considered when applying gamification techniques and methods in government services and the public sector in general.


Sign in / Sign up

Export Citation Format

Share Document