Governmental Service Gamification

2019 ◽  
Vol 10 (3) ◽  
pp. 1-12 ◽  
Author(s):  
J. Tuomas Harviainen ◽  
Lobna Hassan
Keyword(s):  
Public Sector ◽  
Civic Engagement ◽  
Policy Makers ◽  
The Public ◽  
Government Services ◽  
Service Framework

The introduction of gamification of governmental services is a topic of interest to policy makers and gamification researchers and practitioners alike. Nonetheless, governmental gamification still remains an understudied area, despite the practical governmental gamification initiatives already taking place, facing increased implementation risks from the lack of guiding implementation principles. Such risks and lack of unified guidelines for governmental gamification necessitates the examination of governmental gamification from the perspective of existing knowledge to synthesize key knowledge fathered on its implementation. This article examines existing research in order to provide guidelines for applying gamification in government services. By using a combination of research on gamification in civic engagement and the Gamified Service Framework of Klapztein and Cipolla, the article creates a basic roadmap for recognizing factors that need to be considered when applying gamification techniques and methods in government services and the public sector in general.

scholarly journals Empirical Assessment of Good Governance in the Public Sector of Malaysia

2019 ◽  
Author(s):  
Maizatul Akmar Khalid ◽  
Md. Mahmudul Alam ◽  
Jamaliah Said
Keyword(s):  
Public Sector ◽  
Good Governance ◽  
Primary Data ◽  
Policy Makers ◽  
The Public ◽  
Governance Systems ◽  
Governance Practices ◽  
The Status ◽  
Questionnaire Respondent ◽  
Service Groups

To improve the trust of citizens and delivery of services, employing good governance principles in the public sector is very crucial. Despite efforts to improve service delivery, criticisms and complains toward public services remain evident. This study aims to assess the status of good governance practices in the public sector of Malaysia. Primary data were collected from the responses of 109 department heads under 24 federal ministries to a survey questionnaire. Respondent perception of good governance practices was measured using a seven-point Likert scale and analyzed by descriptive statistics and path measurement modeling. Standard diagnostic tests were also conducted to check the reliability of the data and model. Results indicated that nine factors were significant in the measurement of good governance practices. However, very few people in the public sector of Malaysia practice fraud control, which is at the lowest intensity. Among the service groups, the engineer group practiced good governance at the highest level, whereas the health service group practiced good governance at the lowest level. Therefore, still there are scopes available to improve good governance systems to become more reliable and efficient public sector in Malaysia. Findings of the study will help policy makers improve the efficiency of the public sector of Malaysia and other countries.

scholarly journals Assessment of Accountability Practices in the Public Sector of Malaysia

2019 ◽  
Author(s):  
Jamaliah Said ◽  
Md. Mahmudul Alam ◽  
Razana Juhaida Johari
Keyword(s):  
Public Sector ◽  
Financial Management ◽  
Primary Data ◽  
Policy Makers ◽  
The Public ◽  
Public Sector Employees ◽  
General Average ◽  
Data Validity ◽  
Accountability Practices ◽  
Survey Approach

Ensuring accountability in the public sector is a very crucial issue as it could lead to failures in governance, fraud, inefficacy, corruption as well as weak financial management. This study evaluated the state of present accountability practices among public sector employees from various Malaysian service schemes. Primary data were collected, using a questionnaire survey approach with 194 heads of departments in the Malaysian federal ministries. Data was collected in accordance with the perspective of 12 factors in accountability practices, using a five-point Likert scale. Factor analysis and descriptive statistics were utilized for data analysis. In addition, data reliability was checked by Cronbach’s alpha test; data normality was examined by Skewness and Kurtosis tests, and data validity was tested by using Kaiser-Meyer Olkin test and Barlett’s test. The findings show that 94.9% of the participants reported that they practised accountability within their departments. Nevertheless, the priority for these accountability factors varied according to the service schemes. In general, the perceived accountability practice was the highest within the group of the administrative scheme and the lowest among the employees under the accounting scheme. Moreover, the perceived accountability practice of the audit scheme was below the general average level. This findings of the study would help policy makers to take necessary steps to improve the practices of accountability in the public sector for creating a more dependable and efficient public sector in Malaysia.

Measuring the Benefit of Interoperability

2011 ◽  
pp. 321-338
Author(s):  
Eleni Zampou ◽  
Stelios Eliakis ◽  
Katerina Pramatari
Keyword(s):  
Information Systems ◽  
Public Sector ◽  
Business Process ◽  
Activity Based Costing ◽  
Public Agencies ◽  
Traditional Use ◽  
Business Process Modelling ◽  
The Public ◽  
Government Services ◽  
The Mean

Governments started e-government strategies to renew the public sector and eliminate existing bureaucracy and therefore reduce costs. Interoperability appears as the mean for accomplishing the interlinking of information systems, applications and ways of working not only within governments but also in their interaction with the administration, enterprises and public sector. The main source of administration costs is the traditional use of paper as the linkage element between public agencies. Integrated electronic processes between public agencies can be the solution to reduce these costs and create a more efficient public sector. This paper proposes an approach for measuring the benefit of incorporating interoperability in e-government. This approach is based on the identification and analysis of certain processes (business process modelling) and on the activity based costing method. In particular, this approach concerns the measuring of benefit of applying interoperability in e-government services.

User Help and Service Navigation Features in Government Web Sites

2011 ◽  
pp. 2643-2656
Author(s):  
Genie N.L. Stowers
Keyword(s):  
Public Sector ◽  
Digital Divide ◽  
Web Sites ◽  
Web Site ◽  
Government Structure ◽  
The Public ◽  
Government Services ◽  
Government Web Sites ◽  
Web Developers ◽  
Lack Of Knowledge

This article examines the user help and service navigation features in government Web sites and compares them across levels of government. These features are critical to ensuring that users unfamiliar with government are able to successfully and easily access e-government services and information. The research finds clear patterns in the use of similar help and navigation features across governments, leading to a conclusion that these features are diffusing in the public sector Web development field. The article concludes by stating that Web developers should work to overcome a second digital divide, one of a lack of knowledge of Web site organization and government structure. Users need to be actively assisted to find information by Web developers.

Sustaining the Future of the Public Sector: Insights into a Swedish Municipality’s Dealing with Knowledge Management and Succession Planning

2016 ◽  
Vol 15 (02) ◽  
pp. 1650012 ◽  
Author(s):  
Susanne Durst ◽  
Guido Bruns
Keyword(s):  
At Risk ◽  
Knowledge Management ◽  
Public Sector ◽  
Succession Planning ◽  
Structured Interviews ◽  
Policy Makers ◽  
Ageing Workforce ◽  
The Public ◽  
Analysis And Evaluation ◽  
Executive Staff

The ageing workforce soon leads to a number of retirements in government organisations that will put the knowledge basis at risk. Addressing this point the present study provides an analysis and evaluation of a Swedish municipality’s dealing with the aspects of knowledge management and succession planning against the background of demographic developments and the increased relevance of knowledge. It reports findings based on semi-structured interviews conducted with executive staff of the municipality. Results of data analysed show that the municipality is far from being ready to master the challenges ahead. To date the municipality follows a sporadic approach rather than a strategic and planned one when addressing the issue of succession planning. Indeed, the findings suggest that a muddling through approach prevails. Based on the findings some suggestions were derived that may help both municipalities facing similar circumstances as well as policy makers drafting suitable policies.

Citizen Relationship and Grievance Management System (CiR&GMS) through Multi-Channel Access for e-Government Services

2015 ◽  
Vol 7 (2) ◽  
pp. 43-67
Author(s):  
Velamala Ranga Rao
Keyword(s):  
Public Sector ◽  
Management System ◽  
Local Level ◽  
Policy Makers ◽  
Single View ◽  
Face To Face ◽  
The Public ◽  
Initial Stage ◽  
State And Local

Citizens are demanding greater access to interaction with government through their preferred channels or devices. The private sector uses different channels for their services, citizens except same level of services from the public sector. Therefore public sector needs to focus on creating multiple delivery channels (Traditional such as face to face, Telephone and Modern channels such as Website, E-mail, SMS), so that citizens can have ‘channels of choice', depending on specific needs, demands and preferences in order to increase citizens' participation and satisfaction. For this reason, the paper's purpose is 1) To understand multi-channel architecture, Integration, Management and its Strengths & Weakness 2) To develop a frame work for Citizen Relationship and Grievance Management System (CiR&GMS) for a single view 3) By applying proposed framework, To identify what types of channels are providing to access public services at National, State and Local level governments in India as a case study 4) To find out challenges and issues in implementation of multi-channel service delivery. The key findings of the case study are: a) There is no declining in providing traditional channels after introducing modern channels b) Many departments are offering mixed channels c) Usage of Mobile/SMS, Social media and Wi-Fi hotspots based channels are in initial stage d) t-Government channel is not yet initiated in any department e) Multi-channel integration and management is not yet initiated by many departments, these departments are managed channels as separate silos. The proposed framework may provide some guidance to the decision and policy makers in the public sector. However, such initiatives have many challenges to the developing countries like India.

Web Services in Government Policy

2011 ◽  
pp. 2253-2271
Author(s):  
Matthew W. Guah
Keyword(s):  
Public Sector ◽  
Web Services ◽  
National Health ◽  
Government Policy ◽  
Successful Implementation ◽  
The Public ◽  
Government Services ◽  
Success Stories ◽  
Criminal Justice Systems ◽  
Electronic Delivery

The public sector accounts for a greater proportion of United Kingdom’s information technology (IT) spending, but cutting edge success stories in government IT are suddenly reported in popular press. As a result of the electronic delivery of government services (i.e. the National Health Service, Defence and Criminal Justice systems) becomes more commonplace, the public sector is becoming increasingly dependent on technology. This chapter reports on a three years research, which looks at the application of Web Services into United Kingdom healthcare as a fulfilment of numerous semi- and unsuccessful IT projects, that fell-short of delivering any tangible benefits. The author looks at the National Health Service’s current IS strategy—fully dependent on Web services application—with the criteria of successful implementation, return on investment, increased productivity, innovation and user benefits.

E-Government in Australia

2013 ◽  
pp. 215-234 ◽  
Author(s):  
Ritesh Chugh ◽  
Srimannarayana Grandhi
Keyword(s):  
Public Sector ◽  
Ad Hoc ◽  
The Internet ◽  
Web Presence ◽  
The Public ◽  
Government Services ◽  
City Councils ◽  
Early Stages ◽  
Holistic Understanding ◽  
High Incidence

The research indicates that e-government in Australia is in its early stages and there is scope for further improvement and growth. The high incidence of web presence indicates that government entities, such as city councils are pursuing cyber strategies. Although the majority of government entities utilise websites to disseminate information to the public, optimal use of ICT in the public sector is ad hoc and in infancy albeit growing rapidly. This chapter provides a concise and holistic understanding of issues that can be encountered when exploiting the Internet and ICT for providing e-government services.

From Town Hall to the Virtual Community

2013 ◽  
pp. 114-130
Author(s):  
Kathryn Kloby ◽  
Leila Sadeghi
Keyword(s):  
Public Sector ◽  
Civic Engagement ◽  
Web 2.0 ◽  
Interactive Media ◽  
Virtual Community ◽  
Implementation Strategies ◽  
Government Programs ◽  
Town Hall ◽  
The Public ◽  
Potential Applications

Engaging the public is a vital component of the public policy process. Traditional strategies for civic engagement include town hall meetings as well as citizen surveys, 311 call systems, and more interactive meetings for public deliberation. Each of these approaches has their limitations, leading many to consider new ways of engaging the public and the role that technology can play in the process. The authors focus on a discussion of the traditional citizen engagement approaches that are widely used by government to communicate with and interact with the public. Focusing on new interactive media, they discuss what is meant by “Web 2.0” and present the capabilities and potential applications of social media in the public sector. Highlighting government programs that utilize these technologies and interviewing subject-matter experts on this new form of communication, the authors present some of the adoption concerns and implementation strategies that public administrators should consider as they adopt Web 2.0 technologies. They conclude with a discussion of the potential that these new civic engagement techniques can offer the public sector as strategies to communicate, interact, and engage the public.

Sign in / Sign up

Export Citation Format

Share Document