Community Management Matters

Innovative Approaches of Data Visualization and Visual Analytics - Advances in Data Mining and Database Management ◽

10.4018/978-1-4666-4309-3.ch017 ◽

2014 ◽

pp. 349-384

Author(s):

John McAuley ◽

Alex O’Connor ◽

Dave Lewis

Keyword(s):

Visual Analytics ◽

Online Community ◽

Domain Analysis ◽

Technical Support ◽

Management Team ◽

Community Management ◽

User Requirements ◽

Data Intensive ◽

Management Processes

Online communities provide technical support for organisations on a range of products and services. These communities are managed by dedicated online community managers who nurture and help the community grow. While visual analytics are increasingly used to support a range of data-intensive management processes, similar techniques have not been adopted into the community management field. Although relevant tools exist, the majority is developed in the lab, without conducting a domain analysis or eliciting user requirements, or is designed to support more general analytic tasks. In this chapter, the authors describe a case study in which we design, develop, and evaluate a visual analytics application with the help of Symantec’s online community management team. The authors suggest that the approach and the resulting application, called Petri, is an important step to promoting online community management as a strategic and data-driven process.

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Call to Action

Cases on Information Technology Series - Annals of Cases on Information Technology ◽

10.4018/978-1-59140-259-6.ch023 ◽

2011 ◽

pp. 406-417

Author(s):

William S. Lightfoot

Keyword(s):

New Product ◽

Current Situation ◽

Technical Support ◽

Product Line ◽

Management Team ◽

Product Management ◽

Comprehensive Review ◽

Call To Action

This case study is about a call to action for a product management team to rapidly improve the technical support for a new product line. The CEO has expressed serious concerns about the teams ability to perform. A comprehensive review of the current situation, and the development of a new support process is described.

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Co-Creative Expertise: Auran Games and Fury — A Case Study

Media International Australia ◽

10.1177/1329878x0913000110 ◽

2009 ◽

Vol 130 (1) ◽

pp. 77-89 ◽

Cited By ~ 17

Author(s):

John Banks

Keyword(s):

Social Network ◽

Social Networking ◽

Online Community ◽

Community Management ◽

Online Game ◽

Massively Multiplayer Online Game ◽

Network Markets ◽

Multiplayer Online Game ◽

Distributed Expertise

This article discusses the ways in which the relations among professional and non-professional participants in co-creative relations are being reconfigured as part of the shift from a closed industrial paradigm of expertise towards open and distributed expertise networks. This article draws on ethnographic consultancy research undertaken throughout 2007 with Auran Games, a Brisbane, Australia-based games developer, to explore the co-creative relationships between professional developers and gamers. This research followed and informed Auran's online community management and social networking strategies for Fury ( http://unleashthefury.com ), a massively multiplayer online game released in October 2007. This paper argues that these co-creative forms of expertise involve coordinating expertise through social-network markets.

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A Practical Assessment of Strategic Management Processes in Leasing - A Case Study of the Lease Finance Unit of Freann Financial Services Limited (FFSL)

SSRN Electronic Journal ◽

10.2139/ssrn.3236508 ◽

2018 ◽

Author(s):

Frederick Anning

Keyword(s):

Strategic Management ◽

Financial Services ◽

Management Processes

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Comprehensive technical support for safe mining in ultra-close coal seams: A case study

Energy Exploration & Exploitation ◽

10.1177/01445987211009390 ◽

2021 ◽

pp. 014459872110093

Author(s):

Wei Zhang ◽

Jiawei Guo ◽

Kaidi Xie ◽

Jinming Wang ◽

Liang Chen ◽

...

Keyword(s):

Coal Seam ◽

Technical Support ◽

Surrounding Rock ◽

Coal Seams ◽

Deformation Control ◽

Hard Roof ◽

Working Face ◽

Close Coal Seams ◽

Safe Mining

In order to mine the coal seam under super-thick hard roof, improve the utilization rate of resources and prolong the remaining service life of the mine, a case study of the Gaozhuang Coal Mine in the Zaozhuang Mining Area has been performed in this paper. Based on the specific mining geological conditions of ultra-close coal seams (#3up and #3low coal seams), their joint systematic analysis has been performed, with the focus made in the following three aspects: (i) prevention of rock burst under super-thick hard roof, (ii) deformation control of surrounding rock of roadways in the lower coal seam, and (iii) fire prevention in the goaf of working face. Given the strong bursting tendency observed in upper coal seam and lower coal seam, the technology of preventing rock burst under super-thick hard roof was proposed, which involved setting of narrow section coal pillars to protect roadways and interleaving layout of working faces. The specific supporting scheme of surrounding rock of roadways in the #3low1101 working face was determined, and the grouting reinforcement method of local fractured zones through Marithan was further proposed, to ensure the deformation control of surrounding rock of roadways in lower coal seams. The proposed fire prevention technology envisaged goaf grouting and spraying to plug leaks, which reduced the hazard of spontaneous combustion of residual coals in mined ultra-close coal seams. The technical and economic improvements with a direct economic benefit of 5.55 million yuan were achieved by the application of the proposed comprehensive technical support. The research results obtained provide a theoretical guidance and technical support of safe mining strategies of close coal seams in other mining areas.

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Building on Strategic eLearning Initiatives of Hybrid Graduate Education a Case Study Approach: MHEI-ME Erasmus+ Project

Sustainability ◽

10.3390/su13147675 ◽

2021 ◽

Vol 13 (14) ◽

pp. 7675

Author(s):

Radovan Madleňák ◽

Stephen P. D’Alessandro ◽

Agostino Marengo ◽

Jenny Pange ◽

György Iván Neszmélyi

Keyword(s):

Collaborative Learning ◽

Online Community ◽

Flipped Classroom ◽

Teaching Method ◽

Teaching Methodology ◽

Case Study Approach ◽

Study Approach ◽

Strategic Commitment ◽

Self Learning

Online courses are gaining popularity because they provide extensive and varied course material, information, knowledge, and skills, whilst also creating an effective educational online community. This research adopts a case study approach to focus on the teaching method and the manner in which a strategic commitment to eLearning provides scope for the development and implementation of top quality educational online fully accredited programs. Entrepreneurship focuses on developing businesses that add value and create wealth and prosperity in our societies. Therefore, entrepreneurship is a key area of learning for graduate students seeking to set up and operate their own SME organizations. It can serve as a benchmark for the teaching of other graduate subjects that require a sound correlation for the correlation of concepts and theories to the challenging complexities of the real world. The program was developed on the basis of the implementation of a state-of-the-art eLearning platform that allowed for a combination of varied self-learning and collaborative learning elements and activities within a single platform. This enabled students to access the online content material efficiently and effectively. It allows for the development of a program based on the flipped classroom teaching methodology. The underlying concept of the flipped classroom methodology is that effective eLearning should comprise both synchronous and asynchronous learning activities. This combination of self-learning and collaborative learning calls for careful planning by the tutor to ensure that the learning objectives are clearly defined for each activity and that the relevant deliverables are monitored. The content material for each subject course module was designed, developed, produced, and presented by the different project partners in a holistic manner structured to motivate participants to learn. The results of our analysis have shown that students were able to learn, discuss their projects, and cooperate during an online course in an effective and participant-focused manner with their tutors. The feedback given highlights the importance of ongoing communications between students and the tutors who often need to act as mentors to retain student engagement.

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Automation possibilities in a low rotation warehouse of a Belgian manufacturing plant. A case study

MATEC Web of Conferences ◽

10.1051/matecconf/201929002006 ◽

2019 ◽

Vol 290 ◽

pp. 02006

Author(s):

Anca Mocan ◽

Anca Draghici

Keyword(s):

Management Team ◽

Management Teams ◽

Manufacturing Plant ◽

Health Statistics ◽

Doing Business ◽

Investment Cost ◽

Total Investment ◽

The Cost ◽

Best Fit

Lack of appropriate warehouse ergonomics is one of the leading causes of worker injuries in industry environments. As management teams are trying to reduce the cost of doing business, they look to worker’s health statistics and realize they must improve their way of operating. The paper presents a warehouse analysis done at the request of the management team of a Belgian manufacturing plant. The factory’s warehouse was audited with focus on Kanban bin weight, storage rack height and rack width to assess the ergonomic strain it causes on workers. The paper then presents possible automation options in order to find the best fit to reduce ergonomic impact, while also optimizing the total investment cost.

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