Call to Action

2011 ◽  
pp. 406-417
Author(s):  
William S. Lightfoot
Keyword(s):  
New Product ◽  
Current Situation ◽  
Technical Support ◽  
Product Line ◽  
Management Team ◽  
Product Management ◽  
Comprehensive Review ◽  
Call To Action

This case study is about a call to action for a product management team to rapidly improve the technical support for a new product line. The CEO has expressed serious concerns about the teams ability to perform. A comprehensive review of the current situation, and the development of a new support process is described.

User Experience Evaluation Methodology in the Onboarding Process: Snapchat Case Study

2020 ◽  
pp. 106480462096227
Author(s):  
Kata Kapusy ◽  
Emma Lógó
Keyword(s):  
Social Media ◽  
Design Process ◽  
User Experience ◽  
Management Team ◽  
Evaluation Methodology ◽  
Product Management ◽  
Social Media Platform ◽  
Media Platform ◽  
Pain Points

User experience (UX) has been a hot topic and should be an integral part of the design process – from the early concept to the final product. This article introduces a UX evaluation methodology that helps collect the pragmatic and hedonic attributes of an application in the onboarding process. Moreover, the presented method helps not just to understand the UX (including customers’ unconscious need, desire, and pain points) but also to make the development points clear and straightforward to everyone in the product management team. We focus on a social media platform – Snapchat.

Community Management Matters

2014 ◽  
pp. 349-384
Author(s):  
John McAuley ◽  
Alex O’Connor ◽  
Dave Lewis
Keyword(s):  
Visual Analytics ◽  
Online Community ◽  
Domain Analysis ◽  
Technical Support ◽  
Management Team ◽  
Community Management ◽  
User Requirements ◽  
Data Intensive ◽  
Management Processes

Online communities provide technical support for organisations on a range of products and services. These communities are managed by dedicated online community managers who nurture and help the community grow. While visual analytics are increasingly used to support a range of data-intensive management processes, similar techniques have not been adopted into the community management field. Although relevant tools exist, the majority is developed in the lab, without conducting a domain analysis or eliciting user requirements, or is designed to support more general analytic tasks. In this chapter, the authors describe a case study in which we design, develop, and evaluate a visual analytics application with the help of Symantec’s online community management team. The authors suggest that the approach and the resulting application, called Petri, is an important step to promoting online community management as a strategic and data-driven process.

scholarly journals Comprehensive technical support for safe mining in ultra-close coal seams: A case study

2021 ◽  
pp. 014459872110093
Author(s):  
Wei Zhang ◽  
Jiawei Guo ◽  
Kaidi Xie ◽  
Jinming Wang ◽  
Liang Chen ◽  
...  
Keyword(s):  
Coal Seam ◽  
Technical Support ◽  
Surrounding Rock ◽  
Coal Seams ◽  
Deformation Control ◽  
Hard Roof ◽  
Working Face ◽  
Close Coal Seams ◽  
Safe Mining

In order to mine the coal seam under super-thick hard roof, improve the utilization rate of resources and prolong the remaining service life of the mine, a case study of the Gaozhuang Coal Mine in the Zaozhuang Mining Area has been performed in this paper. Based on the specific mining geological conditions of ultra-close coal seams (#3up and #3low coal seams), their joint systematic analysis has been performed, with the focus made in the following three aspects: (i) prevention of rock burst under super-thick hard roof, (ii) deformation control of surrounding rock of roadways in the lower coal seam, and (iii) fire prevention in the goaf of working face. Given the strong bursting tendency observed in upper coal seam and lower coal seam, the technology of preventing rock burst under super-thick hard roof was proposed, which involved setting of narrow section coal pillars to protect roadways and interleaving layout of working faces. The specific supporting scheme of surrounding rock of roadways in the #3low1101 working face was determined, and the grouting reinforcement method of local fractured zones through Marithan was further proposed, to ensure the deformation control of surrounding rock of roadways in lower coal seams. The proposed fire prevention technology envisaged goaf grouting and spraying to plug leaks, which reduced the hazard of spontaneous combustion of residual coals in mined ultra-close coal seams. The technical and economic improvements with a direct economic benefit of 5.55 million yuan were achieved by the application of the proposed comprehensive technical support. The research results obtained provide a theoretical guidance and technical support of safe mining strategies of close coal seams in other mining areas.

scholarly journals Automation possibilities in a low rotation warehouse of a Belgian manufacturing plant. A case study

2019 ◽  
Vol 290 ◽  
pp. 02006
Author(s):  
Anca Mocan ◽  
Anca Draghici
Keyword(s):  
Management Team ◽  
Management Teams ◽  
Manufacturing Plant ◽  
Health Statistics ◽  
Doing Business ◽  
Investment Cost ◽  
Total Investment ◽  
The Cost ◽  
Best Fit

Lack of appropriate warehouse ergonomics is one of the leading causes of worker injuries in industry environments. As management teams are trying to reduce the cost of doing business, they look to worker’s health statistics and realize they must improve their way of operating. The paper presents a warehouse analysis done at the request of the management team of a Belgian manufacturing plant. The factory’s warehouse was audited with focus on Kanban bin weight, storage rack height and rack width to assess the ergonomic strain it causes on workers. The paper then presents possible automation options in order to find the best fit to reduce ergonomic impact, while also optimizing the total investment cost.

Concurrent Engineering Assessment: A Proposed Framework

1996 ◽  
Vol 210 (4) ◽  
pp. 321-328 ◽  
Author(s):  
J Poolton ◽  
I Barclay
Keyword(s):  
Product Development ◽  
New Product Development ◽  
Concurrent Engineering ◽  
Research Study ◽  
New Product ◽  
Using Data ◽  
Past Experiences ◽  
Depth Interviews

There are few studies that have found an adequate means of assessing firms based on their specific needs for a concurrent engineering (CE) approach. Managers interested in introducing CE have little choice but to rely on their past experiences of introducing change. Using data gleaned from a nine month case study, a British-wide survey and a series of in-depth interviews, this paper summarizes the findings of a research study that examines how firms orientate themselves towards change and how they go about introducing CE to their operations. The data show that there are many benefits to introducing CE and that firms differ with respect to their needs for the CE approach. A tentative means to assess CE ‘needs’ is proposed which is based on the level of complexity of goods produced by firms. The method is currently being developed and extended to provide an applications-based framework to assist firms to improve their new product development performance.

The role of new product development briefs in implementing sustainability: A case study

2010 ◽  
Vol 27 (3-4) ◽  
pp. 172-182 ◽  
Author(s):  
Effrosyni Petala ◽  
Renee Wever ◽  
Chris Dutilh ◽  
Han Brezet
Keyword(s):  
Product Development ◽  
New Product Development ◽  
New Product
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