Using Total Quality Management to Mitigate Supply Chain Risk

The purpose of this article aims to examine literary the relationship and practices of Just-in-Time (JIT), Total Quality Management (TQM) and Supply Chain Management (SCM) on firms and their impacts on operational performance, which in turn impact organizational performance. The method used in this work is by gathering information relating to the practices of JIT, TQM, and SCM from different journals and articles based on the survey of various researchers. The source of articles used in this study is popular journal databases such as Google scholar, EBSCO Host, science direct, Emerald, Springer Link and Scopus. From the databases, 65 articles related to those three major operations management components are collected and reviewed. The results showed that JIT, TQM and SCM practices in both manufacturing and service industry individually and jointly impact organizational performance.

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Impact Of Just-In-Time, Total Quality Management And Supply Chain Management On Organizational Performance: A Review Perspective

Jurnal Teknik Industri ◽

10.22219/jtiumm.vol19.no1.11-22 ◽

2018 ◽

Vol 19 (1) ◽

pp. 11

Author(s):

Ilyas Masudin ◽

Mohammed Kamara

Keyword(s):

Supply Chain ◽

Supply Chain Management ◽

Quality Management ◽

Total Quality Management ◽

Organizational Performance ◽

Operations Management ◽

Service Industry ◽

Just In Time ◽

Total Quality ◽

Chain Management

The purpose of this article aims to examine literary the relationship and practices of Just-in-Time (JIT), Total Quality Management (TQM) and Supply Chain Management (SCM) on firms and their impacts on operational performance, which in turn impact organizational performance. The method used in this work is by gathering information relating to the practices of JIT, TQM, and SCM from different journals and articles based on the survey of various researchers. The source of articles used in this study is popular journal databases such as Google scholar, EBSCO Host, science direct, Emerald, Springer Link and Scopus. From the databases, 65 articles related to those three major operations management components are collected and reviewed. The results showed that JIT, TQM and SCM practices in both manufacturing and service industry individually and jointly impact organizational performance.

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Total Quality Management and Supply Chain Relationships

IMS Manthan (The Journal of Innovations) ◽

10.18701/imsmanthan.v8i2.5123 ◽

2015 ◽

Vol 8 (2) ◽

Author(s):

Dr Vipul Chalotra

Keyword(s):

Supply Chain ◽

Quality Management ◽

Total Quality Management ◽

Cultural Change ◽

Management Practices ◽

Positive Association ◽

Primary Data ◽

Supply Chain Performance ◽

Total Quality ◽

Chisquare Test

The popularity of the supply chain concept emanates because of quality management. Quality management practices in supply chain contribute to quality offerings, overall firm performance, cost reduction and ultimately for competitive advantage. The paper empirically and analytically investigates the relationship between total quality management and supply chain performance. The primary data for the study were collected from 44 managers of small manufacturing firms, 74 wholesalers and 120 retailers in district Udhampur of J&K State. The data after purification & validation through factor analysis were subjected to multivariate tools. The results of Chisquare test, hierarchal regression model and correlation matrix revealed positive association between total quality management & supply chain operational efficiency, overall supply chain performance as predictor of quality management and existence of direct relationship between TQM and supply chain performance. The study emphasized that proper implementation of TQM programs could play a major role in developing an integrated organisation through teamwork, cordial relationship, training & education, cultural change and customer focus across the supply chain.

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