Discovering Opinions from Customers' Unstructured Textual Reviews Written in Different Natural Languages

2014 ◽  
pp. 834-859
Author(s):  
Jan Žižka ◽  
František Dařena
Keyword(s):  
Decision Tree ◽  
Natural Language ◽  
Real World ◽  
Large Data ◽  
Main Question ◽  
Internet Shopping ◽  
Natural Languages ◽  
On Line ◽  
Multilingual Data ◽  
Textual Form

Gaining new and keeping existing clients or customers can be well-supported by creating and monitoring feedbacks: “Are the customers satisfied? Can we improve our services?” One of possible feedbacks is allowing the customers to freely write their reviews using a simple textual form. The more reviews that are available, the better knowledge can be acquired and applied to improving the service. However, very large data generated by collecting the reviews has to be processed automatically as humans usually cannot manage it within an acceptable time. The main question is “Can a computer reveal an opinion core hidden in text reviews?” It is a challenging task because the text is written in a natural language. This chapter presents a method based on the automatic extraction of expressions that are significant for specifying a review attitude to a given topic. The significant expressions are composed using significant words revealed in the documents. The significant words are selected by a decision-tree generator based on the entropy minimization. Words included in branches represent kernels of the significant expressions. The full expressions are composed of the significant words and words surrounding them in the original documents. The results are here demonstrated using large real-world multilingual data representing customers' opinions concerning hotel accommodation booked on-line, and Internet shopping. Knowledge discovered in the reviews may subsequently serve for various marketing tasks.

Discovering Opinions from Customers’ Unstructured Textual Reviews Written in Different Natural Languages

2013 ◽  
pp. 137-159
Author(s):  
Jan Žižka ◽  
František Darena
Keyword(s):  
Decision Tree ◽  
Natural Language ◽  
Real World ◽  
Large Data ◽  
Main Question ◽  
Internet Shopping ◽  
Natural Languages ◽  
On Line ◽  
Multilingual Data ◽  
Textual Form

Gaining new and keeping existing clients or customers can be well-supported by creating and monitoring feedbacks: “Are the customers satisfied? Can we improve our services?” One of possible feedbacks is allowing the customers to freely write their reviews using a simple textual form. The more reviews that are available, the better knowledge can be acquired and applied to improving the service. However, very large data generated by collecting the reviews has to be processed automatically as humans usually cannot manage it within an acceptable time. The main question is “Can a computer reveal an opinion core hidden in text reviews?” It is a challenging task because the text is written in a natural language. This chapter presents a method based on the automatic extraction of expressions that are significant for specifying a review attitude to a given topic. The significant expressions are composed using significant words revealed in the documents. The significant words are selected by a decision-tree generator based on the entropy minimization. Words included in branches represent kernels of the significant expressions. The full expressions are composed of the significant words and words surrounding them in the original documents. The results are here demonstrated using large real-world multilingual data representing customers’ opinions concerning hotel accommodation booked on-line, and Internet shopping. Knowledge discovered in the reviews may subsequently serve for various marketing tasks.

Automatic Categorization of Reviews and Opinions of Internet E-Shopping Customers

2013 ◽  
pp. 154-163
Author(s):  
Jan Žižka ◽  
Vadim Rukavitsyn
Keyword(s):  
Machine Learning ◽  
Real World ◽  
Classification Accuracy ◽  
Large Data ◽  
Classification Problem ◽  
Experimental Results ◽  
Human Beings ◽  
Real World Data ◽  
Natural Languages ◽  
Automatic Categorization

E-shopping customers, blog authors, reviewers, and other web contributors can express their opinions of a purchased item, film, book, and so forth. Typically, various opinions are centered around one topic (e.g., a commodity, film, etc.). From the Business Intelligence viewpoint, such entries are very valuable; however, they are difficult to automatically process because they are in a natural language. Human beings can distinguish the various opinions. Because of the very large data volumes, could a machine do the same? The suggested method uses the machine-learning (ML) based approach to this classification problem, demonstrating via real-world data that a machine can learn from examples relatively well. The classification accuracy is better than 70%; it is not perfect because of typical problems associated with processing unstructured textual items in natural languages. The data characteristics and experimental results are shown.

On-line Versus Real World Impressions

2000 ◽  
Author(s):  
Christian End ◽  
Egon Kraan ◽  
Alison Cole ◽  
Jamie Klausner ◽  
Zachary Birchmeier ◽  
...  
Keyword(s):  
Real World ◽  
On Line

Linguistic Data Model for Natural Languages and Artificial Intelligence. Part 5. Introduction to Logic

Discourse ◽  
2020 ◽  
Vol 6 (3) ◽  
pp. 109-117
Author(s):  
O. M. Polyakov
Keyword(s):  
Artificial Intelligence ◽  
Mathematical Logic ◽  
Natural Language ◽  
Semantic Interpretation ◽  
General View ◽  
World Model ◽  
Semantic Approach ◽  
Natural Languages ◽  
The World ◽  
Linguistic Aspect

Introduction. The article continues the series of publications on the linguistics of relations (hereinafter R–linguistics) and is devoted to an introduction to the logic of natural language in relation to the approach considered in the series. The problem of natural language logic still remains relevant, since this logic differs significantly from traditional mathematical logic. Moreover, with the appearance of artificial intelligence systems, the importance of this problem only increases. The article analyzes logical problems that prevent the application of classical logic methods to natural languages. This is possible because R-linguistics forms the semantics of a language in the form of world model structures in which language sentences are interpreted.Methodology and sources. The results obtained in the previous parts of the series are used as research tools. To develop the necessary mathematical representations in the field of logic and semantics, the formulated concept of the interpretation operator is used.Results and discussion. The problems that arise when studying the logic of natural language in the framework of R–linguistics are analyzed. These issues are discussed in three aspects: the logical aspect itself; the linguistic aspect; the aspect of correlation with reality. A very General approach to language semantics is considered and semantic axioms of the language are formulated. The problems of the language and its logic related to the most General view of semantics are shown.Conclusion. It is shown that the application of mathematical logic, regardless of its type, to the study of natural language logic faces significant problems. This is a consequence of the inconsistency of existing approaches with the world model. But it is the coherence with the world model that allows us to build a new logical approach. Matching with the model means a semantic approach to logic. Even the most General view of semantics allows to formulate important results about the properties of languages that lack meaning. The simplest examples of semantic interpretation of traditional logic demonstrate its semantic problems (primarily related to negation).

1243-P: Novel Use of Natural Language Processing to Identify Reasons for Insulin Discontinuation in Patients with T2DM: A Real-World Evidence Study

Diabetes ◽  
2019 ◽  
Vol 68 (Supplement 1) ◽  
pp. 1243-P
Author(s):  
JIANMIN WU ◽  
FRITHA J. MORRISON ◽  
ZHENXIANG ZHAO ◽  
XUANYAO HE ◽  
MARIA SHUBINA ◽  
...  
Keyword(s):  
Natural Language Processing ◽  
Natural Language ◽  
Language Processing ◽  
Real World ◽  
Real World Evidence

ILIS--An integrated laboratory information system. I. Biochemistry and hematology.

1982 ◽  
Vol 28 (2) ◽  
pp. 271-276 ◽  
Author(s):  
S U Deshpande
Keyword(s):  
Medical Records ◽  
Data Entry ◽  
Large Data ◽  
Work Load ◽  
Processing Unit ◽  
Patient Identification ◽  
Central Processing ◽  
Cathode Ray Tubes ◽  
Clinical Laboratories ◽  
On Line

Abstract IBM System 34 (central processing unit, 128 kilobytes; fixed disks, 128.4 megabytes) with seven cathode-ray tubes has been used by our clinical laboratories for the last 30 months. All data-entry programs are in a conversational mode, for on-line corrections of possible errors in patient identification and results. Daily reports are removed from the medical records after temporary and permanent cumulative weekly reports are received, which keep a three-month track of the results. The main advantages of the system are: (a) the increasing laboratory work load can be handled with the same staff; (b) the volume of the medical record files on the patients is decreased; (c) an easily retrievable large data base of results is formed for research purposes; (d) faster billing; and (e) the computer system is run without engaging any additional staff.

Multimodal Systems

2014 ◽  
Author(s):  
Elisabeth André ◽  
Jean-Claude Martin
Keyword(s):  
Natural Language ◽  
Rapid Growth ◽  
Large Data ◽  
Access To Information ◽  
Language Technology ◽  
Data Archives ◽  
Multimodal Systems ◽  
Integral Role ◽  
Effective Output

Recent years have witnessed a rapid growth in the development of multimodal systems. Improving technology and tools enable the development of more intuitive styles of interaction and convenient ways of accessing large data archives. Starting from the observation that natural language plays an integral role in many multimodal systems, this chapter focuses on the use of natural language in combination with other modalities, such as body gestures or gaze. It addresses the following three issues: (1) how to integrate multimodal input including spoken or typed language in a synergistic manner; (2) how to combine natural language with other modalities in order to generate more effective output; and (3) how to make use of natural language technology in combination with other modalities in order to enable better access to information.

A UNIFIED AND SYNCHRONOUS GENERATING SYSTEM FOR MULTIPLE NATURAL LANGUAGES BASED ON CFG AND SEMANTIC LANGUAGE

2012 ◽  
Vol 10 (04) ◽  
pp. 1250033
Author(s):  
LI LI ◽  
HONGLAI LIU ◽  
QINGSHI GAO ◽  
PEIFENG WANG
Keyword(s):  
Natural Language ◽  
Natural Languages ◽  
Generating System

The sentences in several different natural languages can be produced congruously and synchronous by the new generating system USGS = {↔, GI|GI = (TI, N, B-RISU, C-treeI, S, PI, FI), I = 0, 1, 2, …, n}, based on Semantic Language(SL) theory, all are legitimate and reasonable, where, B-RISU is the set of basic-RISU, C-treeI is the set of category-trees, and FI is the set of functions in I-natural language. The characteristic of this new generating system is unified, synchronous and one by one corresponding, based on semantic unit theory and that the number of rules is several millions.

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