scholarly journals Incremental and Radical Service Innovation in Living Labs

Economics ◽  
2015 ◽  
pp. 445-459 ◽  
Author(s):  
Seppo Leminen ◽  
Mika Westerlund
Keyword(s):  
Open Innovation ◽  
Innovation Management ◽  
Service Innovation ◽  
Service Development ◽  
Living Lab ◽  
Living Labs ◽  
Open Service ◽  
Innovation Strategies ◽  
Set Up ◽  
Innovation Novelty

Living labs provide a new, under researched form of open innovation. Although open innovation is increasingly popular in service development, extant literature lacks knowledge of different open service innovation strategies, which companies can employ. This chapter focuses on strategies that firms can take in co-creating service innovations through living labs. The authors found nine open service innovation strategies based on an analysis of 26 living labs in four countries. Understanding of strategies and their links with incremental or radical innovation outcomes aid managers to set up an efficient innovation management. Knowledge of various strategies helps companies to succeed in service development and innovation novelty assessment based on the characteristics of the living lab.

Incremental and Radical Service Innovation in Living Labs

2014 ◽  
pp. 281-295 ◽  
Author(s):  
Seppo Leminen ◽  
Mika Westerlund
Keyword(s):  
Open Innovation ◽  
Innovation Management ◽  
Service Innovation ◽  
Service Development ◽  
Living Lab ◽  
Living Labs ◽  
Open Service ◽  
Innovation Strategies ◽  
Set Up ◽  
Innovation Novelty

Living labs provide a new, under researched form of open innovation. Although open innovation is increasingly popular in service development, extant literature lacks knowledge of different open service innovation strategies, which companies can employ. This chapter focuses on strategies that firms can take in co-creating service innovations through living labs. The authors found nine open service innovation strategies based on an analysis of 26 living labs in four countries. Understanding of strategies and their links with incremental or radical innovation outcomes aid managers to set up an efficient innovation management. Knowledge of various strategies helps companies to succeed in service development and innovation novelty assessment based on the characteristics of the living lab.

scholarly journals Incremental and radical open service innovation

2018 ◽  
Vol 32 (2) ◽  
pp. 101-112 ◽  
Author(s):  
Per Myhren ◽  
Lars Witell ◽  
Anders Gustafsson ◽  
Heiko Gebauer
Keyword(s):  
Service Innovation ◽  
Group Development ◽  
Case Analysis ◽  
Team Development ◽  
Service Development ◽  
New Service Development ◽  
Content Type ◽  
Open Service ◽  
Cross Case Analysis

Purpose Open service innovation is an emergent new service development practice, where knowledge on how to organize development work is scarce. The purpose of the present research is to identify and describe relevant archetypes of open service innovation. The study views an archetype as an organizing template that includes the competence of participants, organizing co-creation among participants and ties between participants. In particular, the study’s interest lies in how open service innovation archetypes are used for incremental and radical service innovation. Design/methodology/approach For the research, a nested case study was performed, in which an industrial firm with nine open service innovation groups was identified. Forty-five interviews were conducted with participants. For each case, first a within-case analysis was performed, and how to perform open service innovation in practice was described. Then, a cross-case analysis identifying similarities and differences between the open service innovation groups was performed. On the basis of the cross-case analysis, three archetypes for open service innovation were identified. Findings The nested case study identified three archetypes for open service innovation: internal group development, satellite team development and rocket team development. This study shows that different archetypes are used for incremental and radical service innovation and that a firm can have multiple open service innovation groups using different archetypes. Practical implications This study provides suggestions on how firms can organize for open service innovation. The identified archetypes can guide managers to set up, develop or be part of open service innovation groups. Originality/value This paper uses open service innovation as a mid-range theory to extend existing research on new service development in networks or service ecosystems. In particular, it shows how open service innovation can be organized to develop both incremental and radical service innovations.

Managing service innovations at online travel agencies: evidence from China

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yu Mu ◽  
Bart Bossink ◽  
Tsvi Vinig ◽  
Suchuan You
Keyword(s):  
Success Factors ◽  
Innovation Management ◽  
Service Innovation ◽  
Idea Generation ◽  
Analytical Framework ◽  
Service Development ◽  
Content Type ◽  
Travel Agencies ◽  
Online Travel ◽  
Online Travel Agencies

Purpose Research on service innovation management of online travel agencies (OTAs) remains relatively scarce. This study aims to illuminate the detailed components of managing service innovations at OTAs. Design/methodology/approach An in-depth case study is conducted at Trip, the largest OTA in China. A coherent framework of managing service innovations at OTAs is proposed through refining an existing framework from new service development (NSD), and concerning the success factors of service innovation. Based on theoretical synthesis and empirical analysis, the NSD framework is adapted, restructured and refined for service innovation management at OTAs. Findings The proposed framework contains three facets and associated managerial elements: (1) resources, including stakeholders, technologies and systems; (2) contexts, including innovation strategy, structure and culture; and (3) ideation, including idea generation and idea application. Different success factors are attached to the managerial elements. The facets, managerial elements and success factors serve as the components in the framework. Research limitations/implications This study provides academia with an analytical framework to understand and interpret service innovation management at OTAs, which can be used as a point of departure for future research. Practical implications The analytical framework inspires OTA managers to adopt a structured approach in service innovation management, and policymakers to design related interventions. Originality/value This study offers a first step toward the investigation of service innovation management at OTAs, specifically in China. The proposed framework is potentially applicable to other industries.

Service Innovation Management

2009 ◽  
pp. 445-459
Author(s):  
Fotis C. Kitsios
Keyword(s):  
New Product Development ◽  
Exploratory Study ◽  
Innovation Management ◽  
Service Innovation ◽  
Service Organizations ◽  
Service Process ◽  
Service Development ◽  
Market Place ◽  
New Service Development ◽  
The World

Nowadays that the world depends more and more in services, there is no issue more fundamental for service organizations than understanding the factors that separate success from failure in new service development. The new service process is not so well studied and researched as new product development, and as a result the failure rate is high. However in order to survive in the market place, service organisations need to make the most of all of their resources in order to introduce new services to market ahead of the competition. The purpose of this exploratory study is to investigate the factors that have impact on success and failure in new service development (NSD) in the telecommunication (TLC) sector. The results of the exploratory study are summarized in a conceptual model for further research.

Open innovation practices adopted by private stakeholders: perspectives for living labs

Info ◽  
2015 ◽  
Vol 17 (4) ◽  
pp. 67-80 ◽  
Author(s):  
Dominic Lapointe ◽  
David Guimont
Keyword(s):  
Open Innovation ◽  
Research Literature ◽  
Extensive Literature ◽  
Content Type ◽  
Living Lab ◽  
Living Labs ◽  
Innovation Practices ◽  
Relationship Of ◽  
The Relationship

Purpose – This paper aims to explore the role of private stakeholders in the living lab (LL) ecosystem and the relationship of private stakeholders to open innovation (OI) practices. There is extensive literature on private stakeholders and OI, but seldom mention is made on the specific question of how private stakeholders integrate OI in the context of a LL. Design/methodology/approach – The authors will analyze qualitatively how private businesses that have participated in a in situ open innovation evaluate and perceived their open innovation practices. Therefore, how they relate to open innovation. Then, the authors will identify a typology of the businesses in relation to OI. Findings – The research focused on the relationship of private stakeholders to OI in the context of in situ OI activities. The results obtained are consistent with literature on OI (Chesbrough, 2003). However, there are differences: if the elements mentioned by the respondents are described in literature, their representation of OI and its components allows us to affirm that this practice is not generalised and that it is often open to interpretation. That emphasises the importance of the role LLs can play as intermediaries to accompany private stakeholders in the OI process. Private stakeholders look for a guide to develop their OI know-how and find their way in the OI ecosystem. Originality/value – The value of this paper is to bridge the research on OI done with private organisation and the research on LLs. The research literature did not pay much attention to the representation of the private stakeholders in the OI ecosystem. This paper has provided the start to open up that field.

scholarly journals Open Innovations and Living Labs: Promises or Challenges to Regional Renewal

2013 ◽  
Vol 19 (2) ◽  
pp. 65-86
Author(s):  
Ilari Karppi
Keyword(s):  
Social Action ◽  
Open Innovation ◽  
Urban Landscape ◽  
Competitive Environment ◽  
Information Flows ◽  
Living Lab ◽  
Spatial Attributes ◽  
Structured Information ◽  
Living Labs ◽  
The City

The paper brings to the foreground modes and strategies of organising purposeful action that may be conductive to local and regional actors’ successful coping in the more and more competitive environment. The paper is pragmatist by its approach in a sense that it emphasises preconditions and possibilities for making ideas work. However, to do this is a difficult task. In the maze of multifaceted information flows and revolutionary technologies for reaching them enterprises and public actors need to find and construct better structured information that really helps them to operate. The paper introduces two sets of case activities that build on open innovation and living lab approaches in their attempts to make the boundaries between organisations and their environment more permeable. Its findings support the structuralist idea that spatial attributes matter more than as a mere venue, platform, or even container of social action. The venues studied in the paper are unique: one of the oldest still remaining factory buildings in the innermost core of the city of Tampere and a re-used loghouse in a peri-urban landscape outside the city. They both serve now as true exploratory spaces with no functional or institutional lock-ins stemming from them to bond their present-day users.

scholarly journals Living Labs: From Niche to Mainstream Innovation Management

2021 ◽  
Vol 13 (2) ◽  
pp. 791
Author(s):  
Katharina Greve ◽  
Riccardo De Vita ◽  
Seppo Leminen ◽  
Mika Westerlund
Keyword(s):  
Rapid Growth ◽  
Innovation Management ◽  
Journal Articles ◽  
Core Group ◽  
Scholarly Literature ◽  
Management Domain ◽  
Living Lab ◽  
Management Literature ◽  
Living Labs ◽  
Application Fields

Living Labs have received increasing attention over the last decade. However, despite their growing popularity and ability to positively impact organisations’ innovation performance, mainstream innovation management literature has overlooked the diverse and promising Living Labs research landscape. In an effort to move the field forward, this study analyses extant Living Labs literature in the domain of innovation management. The study identifies conceptual bases informing Living Labs research, maps the collaboration between scholars in the field, examines prevailing themes influencing the debate and reveals the influence of Living Labs research on other domains. Bibliometric methods of co-authorship, keyword co-occurrence analysis as well as bibliographic coupling are employed on two databases. Database A includes 97 focal journal articles and Database B includes all cited sources of Database A, totalling 500 documents. This study reveals the rapid growth of the scholarly literature on Living Labs in the innovation management domain, driven by a core group of authors. However, other contributions from highly visible scholars have the potential to connect Living Lab research to mainstream innovation management studies. The study also identifies the influence of Living Labs research in different application fields and potential for its further evolution.

Kennisuitwisseling voor innovatieontwikkeling in open-innovatienetwerken

2014 ◽  
Vol 42 (4) ◽  
Author(s):  
Dimitri Schuurman ◽  
Bastiaan Baccarne ◽  
Lynn Coorevits ◽  
Annabel Georges ◽  
Sara Logghe ◽  
...  
Keyword(s):  
Open Innovation ◽  
Knowledge Exchange ◽  
Innovation Systems ◽  
Full Potential ◽  
Innovation Network ◽  
Innovation Development ◽  
Living Lab ◽  
Knowledge Transfers ◽  
Living Labs ◽  
Knowledge Exploration

Knowledge exchange for innovation development in open innovation systems Knowledge exchange for innovation development in open innovation systems ‘Living Lab research’ has been put forward by the European Commission as a solution to bridge the gap between knowledge exploration and exploitation. In this context, the European Network of Living Labs was founded in 2006. However, these Living Labs have not yet reached their full potential. Therefore, conceptualizing and understanding the mechanisms and processes within these Living Labs is necessary. Based on a case study analysis, this paper investigates the potential of Living Labs as open innovation networks and the ability to share knowledge between different actors within these networks. It elaborates on (parameters that affect) knowledge transfers within an open innovation network. Due to the particular constellation as an open innovation network, Living Labs can be a solution for sustainable innovation developments. This open innovation network acts as an innovation intermediary within the innovation projects taking place during the Living Lab allowing optimization of knowledge transfers between the participating actors.

scholarly journals Open Service Innovation in Smart Cities: A Framework for Exploring Innovation Networks in the Development of New City Services

2014 ◽  
Vol 11 ◽  
pp. 115-124 ◽  
Author(s):  
Luisa Errichiello ◽  
Alessandra Marasco
Keyword(s):  
Open Innovation ◽  
Smart Cities ◽  
Service Innovation ◽  
Innovation Networks ◽  
Relevant Issue ◽  
Structure And Dynamics ◽  
Open Service ◽  
Project Network ◽  
New City ◽  
Innovation Outcomes

The paper presents a multi-dimensional framework for exploring the drivers, structure and dynamics of public-private service innovation networks in the smart city context and their innovation outcomes at the project, network and city levels. The framework provides a conceptual contribution to the increasingly relevant issue of open innovation in smart cities by leveraging the interpretive potential of the open service innovation perspective, namely the concept of Public Private Innovation Networks in Services (ServPPINs), to advance the understanding of complex interactive structures and processes involved in the development of new services for smart users.

Service Innovation Management

2010 ◽  
pp. 1831-1847
Author(s):  
Fotis C. Kitsios
Keyword(s):  
New Product Development ◽  
Exploratory Study ◽  
Innovation Management ◽  
Service Innovation ◽  
Service Organizations ◽  
Service Process ◽  
Service Development ◽  
Market Place ◽  
New Service Development ◽  
The World

Nowadays that the world depends more and more in services, there is no issue more fundamental for service organizations than understanding the factors that separate success from failure in new service development. The new service process is not so well studied and researched as new product development, and as a result the failure rate is high. However in order to survive in the market place, service organisations need to make the most of all of their resources in order to introduce new services to market ahead of the competition. The purpose of this exploratory study is to investigate the factors that have impact on success and failure in new service development (NSD) in the telecommunication (TLC) sector. The results of the exploratory study are summarized in a conceptual model for further research.

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