The Impact of E-Commerce on the Clothing Retailers

2018 ◽  
pp. 1039-1068
Author(s):  
Tianlong Ge ◽  
Zheng Liu ◽  
Lei Ma
Keyword(s):  
Supply Chain ◽  
Customer Relationship ◽  
Clothing Industry ◽  
The Past ◽  
Emerging Country ◽  
Critical Issues ◽  
The Impact

In the past 10 years, e-commerce has developed rapidly in the clothing industry. Many companies seek strategies to expand, innovate, and restructure, and the traditional impact from manufacturing is gradually replaced by customer relationship. E-commerce provides opportunities for both large clothing companies and small retailers. In China, the largest emerging country, there is also a trend for clothing companies to market and establish customer relationship online. This chapter focuses on how Chinese clothing retailers compete through e-commerce platform. It starts with an introduction of clothing industry, supply chain and e-commerce practice from literature perspectives. Then, there are industry review and cases studies into five Chinese clothing companies with a highlight on their management in the context of e-commerce and customer relationship. Discussion will be made to address the critical issues, followed by a summary of the chapter.

The Impact of E-Commerce on the Clothing Retailers

2016 ◽  
pp. 593-621
Author(s):  
Tianlong Ge ◽  
Zheng Liu ◽  
Lei Ma
Keyword(s):  
Supply Chain ◽  
Customer Relationship ◽  
Clothing Industry ◽  
The Past ◽  
Emerging Country ◽  
Critical Issues ◽  
The Impact

In the past 10 years, e-commerce has developed rapidly in the clothing industry. Many companies seek strategies to expand, innovate, and restructure, and the traditional impact from manufacturing is gradually replaced by customer relationship. E-commerce provides opportunities for both large clothing companies and small retailers. In China, the largest emerging country, there is also a trend for clothing companies to market and establish customer relationship online. This chapter focuses on how Chinese clothing retailers compete through e-commerce platform. It starts with an introduction of clothing industry, supply chain and e-commerce practice from literature perspectives. Then, there are industry review and cases studies into five Chinese clothing companies with a highlight on their management in the context of e-commerce and customer relationship. Discussion will be made to address the critical issues, followed by a summary of the chapter.

scholarly journals Pricing Strategies of Multichannel Apparel Supply Chain Based on Showrooming and Information Sharing

2021 ◽  
Vol 2021 ◽  
pp. 1-23
Author(s):  
Shanshan Wang ◽  
Tian Luo ◽  
Daofang Chang
Keyword(s):  
Supply Chain ◽  
Information Sharing ◽  
Forecast Error ◽  
Forecast Accuracy ◽  
Service Level ◽  
Clothing Industry ◽  
Pricing Strategies ◽  
Information Barriers ◽  
The Impact ◽  
Share Information

This paper examines the influence of information forecast accuracy on the profits of the supply chain under the circumstance of a multichannel apparel supply chain. Due to the emergence of multichannel, customer showrooming behavior is becoming increasingly prevalent. For example, consumers usually buy garments online after experiencing the service in the traditional bricks and mortar in the clothing industry. Meanwhile, there are often information barriers between the manufacturer and the retailer, which will affect enterprise decision-making. To solve these problems, this paper mainly investigates the information sharing and customer showrooming phenomenon, which includes four models: no information sharing without showrooming model (NN), information sharing without showrooming model (SN), no information sharing with showrooming model (NS), and information sharing with showrooming model (SS). The numerical analysis shows that under the impact of the forecast error, information sharing between channel members is more favorable than no information sharing when parameters satisfy certain conditions. From the perspectives of the retailer, the manufacturer, and the whole supply chain, customer showrooming behavior will bring them less profit. These conclusions mean that the retailer should share information with the manufacturer and adjust their service level and sales price to alleviate the effect of showrooming.

scholarly journals CONTEMPORARY MANAGEMENT OF BUSINESS PROCESSES WITHIN THE SUPPLY CHAIN OF FASHION INDUSTRY

2020 ◽  
pp. 36-39
Author(s):  
Andrea Dobrosavljević ◽  
Snežana Urošević
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Demand Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Fashion Industry ◽  
The Impact

Business processes are present in all types of organizations, regardless of the size or industry within which the organization operates. Successful business process management (BPM) is an indicator of the level of process maturity of the organization. Within the supply chain, it is possible to observe the presence of business processes of a collaborative nature, as BPM relies on the principles of partnership, development, and exchange of information through links that exist within this chain between all actors [1]. Within this paper, BPM in the relations with suppliers and consumers within the supply chain of organizations operating in the fashion industry is considered. Lambert [2] lists eight macro processes that take place in the supply chain, between suppliers, manufacturers, distributors, retailers and end consumers, as follows: customer relationship management, supplier relationship management, demand management, order execution, fl ow management production, product development and commercialization and return management. Within this paper, a research is presented which analyzes the segments of managing collaborative business processes within the supply chain of the fashion industry, based on the responses of 508 managers and employees in the fashion industry in the Republic of Serbia. The needs for the development of certain segments in accordance with the needs of modern business process management have been explored.Scientifi c novelty. The research part of this paper relies on the application of Friedman's test which enables the analysis of the current state of BPM in relations with suppliers and consumers within the supply chain of the fashion industry, expressed through workers' responses with a ranking of their preferences. This paper contributes to the creation of a knowledge base within the research in the fi eld of the impact of BPM on improvements in the supply chain, on the basis of which it is possible to conduct further research and upgrade knowledge.Practical value. The fi ndings derived from the results of research of this type contribute to the development of the business from various aspects. The benefi ts can be refl ected not only through the strengthening of the competitive position but also through the sustainability of business on the basis of adequate application of BPM practices in all business segments. Accordingly, in addition to the scientifi c novelty, which is refl ected in the results of the rese arch work, there is a practical novelty, which is refl ected in the guidelines for the development of modern BPM within the supply chain of the fashion industry.

Exploration of COVID-19 impact on the dimensions of food safety and security: a perspective of societal issues with relief measures

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Janpriy Sharma ◽  
Mohit Tyagi ◽  
Arvind Bhardwaj
Keyword(s):  
Supply Chain ◽  
Food Safety ◽  
Agricultural Practices ◽  
Research Literature ◽  
Content Type ◽  
Food Industries ◽  
Societal Issues ◽  
The Past ◽  
The Government ◽  
The Impact

PurposeOutbreak of the COVID-19 pandemic has created the catastrophic situation, it has crippled all the economic activities and seized off the operations of food supply chain (FSC). Disrupted FSC escalated the societal concerns related to food safety and security. The purpose of this study is to consolidate various issues, exploring the perspectives associated with the agricultural practices, food industries and society concerns related with the FSC performance system dynamics amid of COVID-19 pandemic.Design/methodology/approachTo structure this work, a detailed research literature insight focussing on the key findings associated with the past disease outbreaks like influenza, avian flu, Ebola, bird flu, SARS, foot and mouth disease and ongoing phase of COVID-19, encompassing the perspective related with various agricultural and concerned supply chain practices is clustered. Furthermore, issues having relevancy with the notion of this work, sourced from platforms of print and electronic media have been incorporated to ground the reality associated with the impacts, for better visualisation of the perspectives.FindingsThis study outlays the key findings which are relevant with the past pandemic outbreaks from the core of the research literature. It details the impact of the current COVID-19 scenario on the various FSC operations, focussing on dimensions allied with the industry, economic and society concerns. For the same, to mitigate the effects, relief measures focussing on the short- and long-term perspectives have been incorporated. Steps ramped up by the Government of India (GOI) to safeguard masses from the threat of food security, accelerate pace of the FSC operations and upscale operating capacities of the industries and agriculture practices have incorporated.Research limitations/implicationsPresented work is persuaded amid of the COVID-19 lockdown restrictions hence it outlays the theoretical perspectives only. But, these perspectives portray the ongoing scenario's impacts, extending its implication to the people coming from the industry and academia background. This study can felicitate the government bodies to make them familiar with the various impacts which indented the FSCs, food industries and added woes to the society concerns.Originality/valueIndia is the second largest populated nation of the world, and outspread of the COVID-19 has capsized the FSCs and raised the various instances, making population vulnerable to the threats of food insecurity. This study encompasses effect of the FSC disruption by incorporating its effect on the food industries practices, societal issues and extending possible relief measures to restructure the FSC dynamics. As of now, study focussing on the Indian FSC concerns, detailing of impacts due to pandemic outbreak, relief measures to sail out of the hard times are not available.

Competing Through Logistics Management

2020 ◽  
pp. 1075-1094
Author(s):  
Yaqiong Lu ◽  
Zheng Liu ◽  
Lei Ma
Keyword(s):  
Customer Satisfaction ◽  
Competitive Advantage ◽  
Third Parties ◽  
Customer Relationship ◽  
Virtual Network ◽  
Logistics Management ◽  
Emerging Country ◽  
Critical Issues ◽  
Initial Survey ◽  
Outsourcing Logistics

In the past 10 years, e-commerce and e-retailing have developed rapidly in China, the largest emerging country. Due to the increasingly more competition in this industry, a fast and reliably delivery is important to win customer satisfaction. Despite of the fact that many e-retailing companies are running virtual network by outsourcing logistics to third parties, there is also a trend for companies to establish their own logistics channels. In fact, self-owned logistics can be an effective approach of marketing and customer relationship development, and thus provide competitive advantage. This chapter focuses on how Chinese e-retailing companies compete through logistics management. It starts with an introduction of e-retailing and logistics management from practice and literature perspectives. Then, there are cases studies into successful Chinese re-retailing companies with a highlight on their logistics management models and customer satisfaction based on initial survey. Further discussion will address the critical issues of logistics management in e-retailing.

scholarly journals Price Comparison, Price Competition, And The Effects Of ShopBots

2013 ◽  
Vol 11 (9) ◽  
pp. 401 ◽  
Author(s):  
Kirsten A. Passyn ◽  
Memo Diriker ◽  
Robert B. Settle
Keyword(s):  
Price Competition ◽  
Price Dispersion ◽  
Customer Relationship ◽  
Future Price ◽  
Management Tools ◽  
Consumer Durables ◽  
The Past ◽  
Price Comparison ◽  
Online Shoppers ◽  
The Impact

Two ShopBots were used to determine high-to-low price dispersion for identical models of 25 consumer durables, in 2007 and again in 2011, revealing substantial but declining price dispersion ratios. A survey of 1,135 American online shoppers revealed their dependence on ShopBots and frequency of other online shopping actions. Typical respondent reported they "very often" used search sites to locate what they wanted. Nearly 30 percent used the most often named price comparison site, Yahoo! Shopping, in the past year, suggesting substantial potential for future price rationalization. Several customer relationship management tools online merchants might use to avoid the resulting direct price competition are discussed. Finally, the impact of m-commerce, tablets, and apps on online price comparison behavior is explored.

Competing Through Logistics Management

2016 ◽  
pp. 256-275 ◽  
Author(s):  
Yaqiong Lu ◽  
Zheng Liu ◽  
Lei Ma
Keyword(s):  
Customer Satisfaction ◽  
Competitive Advantage ◽  
Third Parties ◽  
Customer Relationship ◽  
Virtual Network ◽  
Logistics Management ◽  
Emerging Country ◽  
Critical Issues ◽  
Initial Survey ◽  
Outsourcing Logistics

In the past 10 years, e-commerce and e-retailing have developed rapidly in China, the largest emerging country. Due to the increasingly more competition in this industry, a fast and reliably delivery is important to win customer satisfaction. Despite of the fact that many e-retailing companies are running virtual network by outsourcing logistics to third parties, there is also a trend for companies to establish their own logistics channels. In fact, self-owned logistics can be an effective approach of marketing and customer relationship development, and thus provide competitive advantage. This chapter focuses on how Chinese e-retailing companies compete through logistics management. It starts with an introduction of e-retailing and logistics management from practice and literature perspectives. Then, there are cases studies into successful Chinese re-retailing companies with a highlight on their logistics management models and customer satisfaction based on initial survey. Further discussion will address the critical issues of logistics management in e-retailing.

The impact of e‐business on supply chain management

2005 ◽  
Vol 25 (1) ◽  
pp. 55-73 ◽  
Author(s):  
Simon R. Croom
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Longitudinal Research ◽  
Customer Relationship ◽  
Business Systems ◽  
Chain Management ◽  
Content Type ◽  
Supply Chain Strategy ◽  
Business System ◽  
The Impact

PurposeE‐business systems and processes that use ubiquitous platforms such as web browser and internet have a profound impact on the management of inter‐organisational processes. Consequently, a major implication of e‐business is its impact on supply chain management. This paper focuses on the developments in e‐business system adoption and deployment in support of supply chain management.Design/methodology/approachThe research conducted for this paper was empirical in nature, involving an interview study with a large sample of organisations and selected case study visits. Analysis of the impact of e‐business on supply chain strategy also examines three representative areas of supply chain management – procurement, customer relationship management, and fulfilment process.FindingsE‐business systems deployment was also seen to act as a significant catalyst for each of the three areas examined, although this paper presents only the findings from the exploratory study.Originality/valueFrom the research analysis it was possible to develop a normative, five‐stage, model classifying the evolution of e‐business systems deployment for supply chain management. Finally proposes the need for longitudinal research to surface the underlying dynamics of e‐business adoption and deployment.

scholarly journals The Impact of E-Commerce Development on an Example of Jingdong Company

2020 ◽  
Vol 4 (3) ◽  
pp. 205-213
Author(s):  
Xiaodong Wang
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Optimization Process ◽  
Logistics Industry ◽  
Chain Management ◽  
The Past ◽  
Development Trajectory ◽  
The Impact ◽  
The Way ◽  
Express Delivery

E-commerce is not only changing the way people transact». This article takes Jingdong Mall as an example to review the development trajectory of China’s e-commerce in the past two decades. Research shows that: the development of e-commerce is promoting the extension of industrial boundaries; driving the reform of the express delivery industry and even the logistics industry; reshaping the supply chain and the optimization process of supply chain management. At the same time, the development of e-commerce requires the support of more public infrastructures and puts forward higher requirements on the government’s market supervision capabilities.

Logistics and Supply Chain Management and the Impact of Information Systems and Information Technology

2015 ◽  
pp. 295-301
Author(s):  
Gregory D. Gleghorn ◽  
Alan Harper
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Radio Frequency Identification ◽  
Focal Point ◽  
Customer Relationship ◽  
Chain Model ◽  
Chain Management ◽  
Goods And Services ◽  
Frequency Identification ◽  
The Impact

Supply chain management is the backbone of the movement of goods and services. Supply chain management is a term that has evolved from logistics. Traditional supply chain management involved a salesperson, who was the focal point in the supply or logistical chain. In a traditional supply chain model, a business would contact a salesperson to inquire about a product or a salesperson would pitch a product to a business; then the ordering process or supply chain management of movement of goods would funnel through the salesperson as the initial interface. Today, the supply chain has evolved; IT has changed the landscape of the supply chain with applications, such as RFID (Radio Frequency Identification), CRM (Customer Relationship Management systems), and ERP (Enterprise Resource Programs). The result is major changes in competitiveness, efficiency, costs, and strategy. This chapter examines the evolution of supply chain management and the impact of IT.

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