Innovativeness, Privacy, and Trust as Determinants of Electronic Tax Filing

2018 ◽  
pp. 181-202 ◽  
Author(s):  
Nabila Nisha ◽  
Mehree Iqbal ◽  
Afrin Rifat
Keyword(s):  
Perceived Risk ◽  
Research Agenda ◽  
Personal Innovativeness ◽  
Online Transactions ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
The Government ◽  
Facilitating Conditions ◽  
New Research ◽  
Tax Filing

Electronic tax (e-Tax) filing is one of the most interesting and dynamic examples of the integration of information technology and service provision between the government and citizens. However, citizens are often concerned about the use of technology due to their personal innovativeness, and lack of privacy and trust for online transactions. This chapter thus aims to investigate adoption drivers of e-Tax filing systems in Bangladesh by employing the UTAUT model. Results reveal facilitating conditions, trust, effort expectancy, performance expectancy and individual innovativeness as significant drivers in e-Tax adoption. Besides, this chapter suggests a new research agenda wherein perceived risks that can cause services like e-Tax filings to fail are addressed. Several factors that are known to exacerbate perceived risk were identified from the literature and thereafter shown as part of a proposed framework. Besides, implications for practice and research are also discussed for better planning and implementation of e-Tax services.

Service Quality and Knowledge as Determinants of Mobile Health Services

2018 ◽  
pp. 151-177 ◽  
Author(s):  
Nabila Nisha ◽  
Mehree Iqbal ◽  
Afrin Rifat
Keyword(s):  
Health Services ◽  
Mobile Health ◽  
Perceived Risk ◽  
Research Agenda ◽  
Information Quality ◽  
Service Adoption ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
New Research

Presently, mobile health (m-health) services is a dynamic example of the integration of information technology into healthcare service provisions. However, citizens are often concerned about the use of this medium. Their apprehensions mostly encircle the quality of such services and extent of their own healthcare knowledge. This chapter thus aims to investigate adoption drivers of m-health services in Bangladesh by employing the UTAUT model. Results reveal service qualities like reliability, privacy, responsiveness, empathy, and information quality along with facilitating conditions, effort expectancy, performance expectancy, and social influence as significant drivers in m-health service adoption. In addition, this chapter suggests a new research agenda wherein perceived risks can act as an additional construct. Several factors that are known to exacerbate perceived risk were identified from literature and thereafter shown as part of a proposed framework. Implications for practice and research are also discussed for better planning and implementation of m-health services.

What determines tourist adoption of smartphone apps?

2018 ◽  
Vol 9 (1) ◽  
pp. 50-64 ◽  
Author(s):  
Anil Gupta ◽  
Nikita Dogra ◽  
Babu George
Keyword(s):  
Perceived Risk ◽  
Smartphone Apps ◽  
Content Type ◽  
Factors Affecting ◽  
Perceived Trust ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Usage Behavior ◽  
Facilitating Conditions ◽  
Practical Implications

Purpose This study aims to identify factors affecting tourists’ intention of using travel apps installed in their smartphones. Design/methodology/approach A questionnaire was developed largely based on the available scales in the published literature. A total of 389 participants responded to the survey, out of which 343 valid responses were obtained for statistical analysis. Findings Significant predictors of smartphone app usage intention included performance expectancy, social influence, price saving, perceived risk, perceived trust and prior usage habits. Usage behavior was largely mediated by usage intention, except in the case of habits. Contrary to the expectation, factors such as hedonistic motivation, facilitating conditions or effort expectancy did not impact usage intention or behavior. Practical implications The study gives app developers vital cues on tourist expectations from the apps. Oftentimes, developers tend to focus entirely on the material utility of their apps, neglecting every other factor influencing use. One particular implication is that despite tourism being a hedonistic activity, travel app usage behavior is not a hedonistic activity. Originality/value This is one of the few studies to examine adoption of smartphone travel apps in an emerging economy context by using extended unified theory of acceptance and use of technology framework with additional constructs.

scholarly journals Analysis of the Acceptance Factor of Android-Based Parking Information Systems in Indonesia

2020 ◽  
Vol 22 (2) ◽  
pp. 97-106
Author(s):  
Romi Ilham ◽  
Nanang Shonhadji ◽  
Hariadi Yutanto ◽  
Diah Ekaningtyas
Keyword(s):  
Structural Equation ◽  
Structural Equation Models ◽  
Behavioural Intention ◽  
Performance Expectations ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Smartphone Technology ◽  
The Government ◽  
Facilitating Conditions ◽  
The Way

Parking is an unrelenting problem, with more vehicles having an impact on the way how to park a vehicle. Some experts have made various breakthroughs in overcoming parking problems; one of them is using smartphone technology as a system to facilitate the way to park. This study aims to analyse user acceptance using the Unified Theory of Acceptance and Use of Technology UTAUT method with structural equation models (SEM-PLS), against 221 respondents. The result is that performance expectations, effort expectancy, and social influence variables have a significant effect on behavioural intention. Then the facilitating conditions variable and behavioural intention significantly influence the use of behaviour for using smartphone parking systems. Furthermore, this research is expected to help the government to find out what factors affect the parking system.

scholarly journals ANALISIS MINAT DAN PERILAKU PENGGUNAAN APLIKASI SHAREIT DENGAN PENDEKATAN UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY

2021 ◽  
Vol 4 (2) ◽  
pp. 170-184
Author(s):  
Qona'ah El Hasan ◽  
Budi Permana
Keyword(s):  
Technology Acceptance ◽  
Behavioral Intention ◽  
Structural Equation ◽  
Positive Influence ◽  
Unified Theory ◽  
Personal Innovativeness ◽  
Use Of Technology ◽  
User Communities ◽  
Effort Expectancy ◽  
Facilitating Conditions

Technology acceptance is important for identifying elements that influence the user, so it is easy to use apps. The evaluation of technology reception will help to improve the system better in the future and indicate whether the system succeeded or not, so the users will keep using the apps. SHAREit is a program that can be downloaded on the Android Smartphone platform and on personal computers. It is able to transfer documents, pictures, music, and videos rapidly. Even so, the applications are faster than Bluetooth and Wifi. Then, Indonesia is the biggest second market for SHAREit in the world. The research is proposed to detect how the user accepts SHAREit in Kuningan Regency by using the Unified Theory of Acceptance and Use of Technology Method. It has been modified. The instrument of research is a questionnaire then distributed to user communities of SHAREit in Kuningan Regency by using Incidental Sampling, instrument testing and data processing Structural Equation Modelling by AMOS apps. Furthermore, the hypothesis is arranged through moderator variables; age, gender, and experience. The result of research indicates that there are three factors possessing positive influence on Behavioral Intention of usage SHAREit, such as Performance Expectancy, Social Influence, and Facilitating Conditions. A factor influencing use of behavioral is behavioral intention. Whereas, Personal Innovativeness in the Domain of Information Technology and Effort Expectancy do not influence the Behavioral Intention of SHAREit Apps in Kuningan Regency.

scholarly journals Mobile Banking Adoption Among Rural Consumers: Evidence from India

2020 ◽  
Vol 23 (2) ◽  
pp. 300-315
Author(s):  
Malaya Ranjan Mohapatra ◽  
Nirmalkumar Singh Moirangthem ◽  
Pankaj Vishwakarma
Keyword(s):  
Low Income ◽  
Perceived Risk ◽  
Banking System ◽  
Financial Inclusion ◽  
Unified Theory ◽  
Mobile Banking ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Convenience Sampling ◽  
Facilitating Conditions

Recently, Financial Inclusion has received greater attention, as it is a key to economic growth and equality, growth of the business, and stability of financial and banking systems. In the process of understanding how technology is useful for financial inclusion, the study tries to understand the elements that prompt the perceived acceptability of mobile banking among the low income and low literate stratum. To explore these elements, the current piece of work utilized the Unified theory of acceptance and use of technology and with the addition of component of perceived risk. The research utilized convenience sampling to collect data from the respondents having Jan Dhan account. The results show that performance expectancy, effort expectancy, social influence, and perceived risk have a significant influence on intention to use mobile banking among financial inclusion stratum. Surprisingly, the facilitating conditions were found insignificant. The outcomes of the research can guide banks and technology houses to develop a more user-acceptable mobile banking system. Also, the outcome will help policymakers to enhance mobile banking system adoption for financial inclusion by considering influencing elements.

Exploring Factors That Drive Adoption of Various Categories of M-commerce: An Emerging Market Study

2018 ◽  
Vol 21 (2) ◽  
pp. 526-546
Author(s):  
Shweta Pandey ◽  
Deepak Chawla
Keyword(s):  
Perceived Risk ◽  
Positive Impact ◽  
Emerging Market ◽  
Equation Modeling ◽  
Future Research ◽  
Personal Innovativeness ◽  
Structured Equation Modeling ◽  
Effort Expectancy ◽  
Facilitating Conditions

The study examines the factors that drive actual adoption of the four categories of m-commerce, namely content delivery, location-based, transaction-based and entertainment in India. Data was collected from 321 m-commerce users and analysed using structured equation modeling (SEM). The results show that performance expectancy, effort expectancy, facilitating conditions, perceived risk and perceived enjoyment have varied impact, while social influence has a significant positive impact across the four categories. Further, personal innovativeness (PI) has a significant indirect impact on adoption of all the categories. The study adds on to the extant knowledge on m-commerce adoption in India and provides insights for marketers in devising relevant strategies for adoption of varied m-commerce categories. Further, it provides insights on the role of PI in driving adoption of m-commerce. The results from the study are limited to the Indian context and need to be validated across other contexts such as country and service offers suggesting future research opportunities. Future studies can also explore other m-commerce categories such as government services and telemetry services.

scholarly journals Analyzing Indonesian Students’ Google Classroom Acceptance During COVID-19 Outbreak: Applying an Extended Unified Theory of Acceptance and Use of Technology Model

2021 ◽  
Vol 10 (4) ◽  
pp. 1697-1710
Author(s):  
Zulherman*, Farah ◽  
Farah Mohamad ◽  
Darmawan Napitupulu ◽  
Siti Nazuar ◽  
Liszulfah Roza
Keyword(s):  
Online Learning ◽  
Learning Activities ◽  
Unified Theory ◽  
Online Questionnaire ◽  
Utaut Model ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
The Government ◽  
Facilitating Conditions

<p style="text-align: justify;">The primary goal of this study is to explore what makes teachers accept Google Classroom (GCR). GCR platform is an emerging technology that could support online learning activities by offering outstanding benefits such as usability, flexibility, and task adaptability. Many of the students in Indonesia have al-ready used the GCR platform since the government has tried to provide it as a free online learning tool to support learning activities during the pandemic. However, there is limited understanding of users' behavior, especially Indonesian students' acceptance of the GCR platform. The model is tested by administering the online questionnaire to 261 university students in Indonesia. The extended Unified Theory of Acceptance and Use of Technology Model (UTAUT) model has been applied to observe users’ acceptance of GCR. The result Performance expectancy (PE), Effort expectancy (EE) Social Influence (SI), Facilitating Conditions (FC), Trust of Internet (TI) and Trust of Government (TG) considerably affected users’ intention to use the GCR. Moreover, Trust of Internet (TI) and Trust of Government (TG) also knowingly impacted Performance expectancy (PE).</p>

Critical Factors Influencing E-Government Adoption in India

2016 ◽  
Vol 9 (4) ◽  
pp. 28-44 ◽  
Author(s):  
Kriti Priya Gupta ◽  
Preeti Bhaskar ◽  
Swati Singh
Keyword(s):  
Unified Theory ◽  
Critical Factors ◽  
Citizen Satisfaction ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Two Factors ◽  
Trust In Technology ◽  
The Government ◽  
Facilitating Conditions

In this paper, the authors present an integrated model based on Unified Theory of Acceptance and Use of Technology (UTAUT), trust and citizen satisfaction, to explore the factors which influence the adoption of e-government services in Delhi (India). The findings indicate that effort expectancy, performance expectancy, and trust in technology followed by trust in government, citizen satisfaction, and facilitating conditions are significant predictors of citizen adoption of e-government. The findings also reveal that facilitating conditions can be divided into two factors: ‘Available Facilitating Conditions' (AFC) which are concerned with the facilitating conditions available at the user's end and ‘Provided Facilitating Conditions' (PFC) which refer to the facilitating conditions provided by the government. According to the findings of the study, AFC has a greater impact on e-government adoption, as compared to PFC.

scholarly journals Attitude on intention to use e-government in Indonesia

2021 ◽  
Vol 22 (1) ◽  
pp. 435
Author(s):  
Dedy Afrizal ◽  
MUslimin Wallang
Keyword(s):  
Social Influence ◽  
Information And Communication Technologies ◽  
Utaut Model ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
New Findings ◽  
Effort Expectancy ◽  
The Government ◽  
Main Construct ◽  
Facilitating Conditions

The application of information and communication technologies in Indonesia continues to be developed as the government becomes more serious in improving services to its citizen. However, there are still some obstacles to using the service. The purpose of this paper to present a framework improving e-government services to its citizen. The paper opted for using a comprehensive review of the unified theory of acceptance and use of technology (UTAUT). This paper offers ideas to see intention to the community in using e-government, by using the modified UTAUT model where the main construct performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC) is an important factor. Moderators such as gender, age, experience and voluntariness of use were excluded and using attitude as a mediator. The findings showed that UTAUT’s construct such as performance expectancy, effort expectancy, social influence, facilitating conditions is an important factor appropriate for seeing intention to citizen in using e-government and 9 hypotheses offered in the model are believed to get new findings in the future and increase the development of the UTAUT model and be able to provide concept ideas that are made in seeing the intentions of e-government users.

scholarly journals Understanding FinTech Platform Adoption: Impacts of Perceived Value and Perceived Risk

2021 ◽  
Vol 16 (5) ◽  
pp. 1893-1911
Author(s):  
Jianli Xie ◽  
Liying Ye ◽  
Wei Huang ◽  
Min Ye
Keyword(s):  
Perceived Risk ◽  
Perceived Value ◽  
Future Research ◽  
It Adoption ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Adoption Research ◽  
Adoption Intention ◽  
Core Construct

FinTech platforms are one of the most important elements in the rapidly digitized world’s economy. This study investigates the factors that affected individuals’ acceptance of FinTech services, especially on internet wealth management platforms. The current research extends the unified theory of acceptance and use of technology (UTAUT) published by MIS Quarterly with integrated financial consumption attributes (i.e., perceived value and perceived risk) alongside the core construct of UTAUT. Data were collected from an established survey company. The empirical results indicate that perceived value, perceived risk, and social influence are strongly related to individuals’ FinTech adoption intention, whereas performance expectancy, effort expectancy, and perceived risk affect individuals’ perceived value, which in turn influences adoption intention. The proposed FinTech adoption model could contribute to information technology (IT) adoption research by extending the UTAUT in which individuals’ performance expectancy and effort expectancy affect their adoption intention indirectly through perceived value. Finally, the implications of the proposed new model for future research and FinTech practice are discussed.

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