Knowledge Management in Tourism Services

2018 ◽  
pp. 111-148
Author(s):  
Sérgio Jesus Teixeira
Keyword(s):  
Human Capital ◽  
Knowledge Management ◽  
Qualitative Analysis ◽  
Capital Management ◽  
Management Quality ◽  
Travel Services ◽  
Main Factors ◽  
Tourism Services

This chapter aims to discuss the knowledge management in the travel services, since it has mobilized a variety of fields that seek to uncover the complexity of the process and the application contexts. In the era of globalization in which we live, the main factors that differentiate the companies and organizations depend increasingly on the quality of human capital management and knowledge management quality. This chapter analyzes how an organization of tourist services manages its knowledge. The methodology used was a qualitative analysis by applying an interview to a case study.

scholarly journals CRITICAL SUCCESS FACTOR FOR IMPLEMENTING KM IN GOVERNMENT HUMAN CAPITAL MANAGEMENT: CASE STUDY BADAN KEPEGAWAIAN NEGARA

2014 ◽  
Vol 10 (1) ◽  
pp. 8
Author(s):  
Elin Cahyaningsih ◽  
Dana Indra Sensuse
Keyword(s):  
Human Capital ◽  
Knowledge Management ◽  
Service Improvement ◽  
Success Factor ◽  
Critical Success Factor ◽  
Capital Management ◽  
Human Capital Management ◽  
Critical Success ◽  
Management Case Study

Abstract Nowadays, knowledge management in organization became a trend strategy in order to improve organization performance. But unfortunately, it’s a big challenge to implementing knowledge management in organization, because it’s relatively new and not many people knew about this. This research is done in order to realize bureaucratic reform in government service improvement according to PERMENPAN No. 14 Tahun 2011 is about knowledge management (KM) implementation in government. Knowledge management cannot be separated from human capital as an intangible asset in organization which has an important role to the success of organization goals. This conducted research aims to identify critical success factor of KM implementation in Indonesian government human capital management case study: Badan Kepegawaian Negara. Stages of this research are literature study, data collection using interviews, observation, and group discussion organization to explore and discovering critical success factor for KM implementation. Data analysis using descriptive statistic, delphi method and expert judgment in order to define critical success factor of implementing KM in government human capital management: case study in Badan Kepegawaian Negara. The result shows that several critical success factors for KM implementation in the government human capital management are organization culture, leadership, organization structure, HR/HC (knowledge, skill, attitude), HR/HC process (acquisition, development, engagement, retention) and policy.

scholarly journals Selected Aspects of Evaluating Knowledge Management Quality in Contemporary Enterprises

Information ◽  
2020 ◽  
Vol 11 (5) ◽  
pp. 244
Author(s):  
Olga Sobolewska ◽  
Agnieszka Bitkowska
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
International Organizations ◽  
Online Survey ◽  
Business Activity ◽  
Management Quality ◽  
It Systems ◽  
Process Perspective

The main aim of the article was to estimate select aspects of knowledge management quality evaluations in contemporary enterprises from theoretical and practical perspectives. Measuring knowledge management is the biggest challenge for both theoreticians and practitioners. The survey was addressed to organizations conducting business activity in Poland. The research was carried out in 2019 in the form of an online survey. For international organizations, the survey was intended for representatives of these companies’ local branches. It has been shown that the factors that most strongly affect the quality of knowledge are directly related to infrastructure and information technology systems (IT systems). The article contributes to managerial practice by pointing out the importance of evaluating knowledge management quality from the process perspective. The article’s originality lies in the contribution to the literature of evaluating knowledge management quality by empirically analyzing it in contemporary enterprises. The results of research in the field involving assessing the quality of knowledge management have shown the need to focus not only on information technology tools (IT tools) related to infrastructure, but also on the processes approach, taking into account the priority role of the employees.

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