scholarly journals Selected Aspects of Evaluating Knowledge Management Quality in Contemporary Enterprises

Information ◽  
2020 ◽  
Vol 11 (5) ◽  
pp. 244
Author(s):  
Olga Sobolewska ◽  
Agnieszka Bitkowska
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
International Organizations ◽  
Online Survey ◽  
Business Activity ◽  
Management Quality ◽  
It Systems ◽  
Process Perspective

The main aim of the article was to estimate select aspects of knowledge management quality evaluations in contemporary enterprises from theoretical and practical perspectives. Measuring knowledge management is the biggest challenge for both theoreticians and practitioners. The survey was addressed to organizations conducting business activity in Poland. The research was carried out in 2019 in the form of an online survey. For international organizations, the survey was intended for representatives of these companies’ local branches. It has been shown that the factors that most strongly affect the quality of knowledge are directly related to infrastructure and information technology systems (IT systems). The article contributes to managerial practice by pointing out the importance of evaluating knowledge management quality from the process perspective. The article’s originality lies in the contribution to the literature of evaluating knowledge management quality by empirically analyzing it in contemporary enterprises. The results of research in the field involving assessing the quality of knowledge management have shown the need to focus not only on information technology tools (IT tools) related to infrastructure, but also on the processes approach, taking into account the priority role of the employees.

Motivation in Collaborative Knowledge Creation

2011 ◽  
pp. 1167-1182
Author(s):  
Paul H.J. Hendriks ◽  
Ce´lio A.A. Sousa
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
First Generation ◽  
Cultural Factors ◽  
Cultural Factor ◽  
Knowledge Processes ◽  
Collaborative Knowledge ◽  
Willingness To Contribute

The importance of motivation in knowledge management (KM) debates is now generally acknowledged. Motivation affects the overall quality of knowledge used and produced in the work situation, the willingness to contribute to KM systems, the willing engagement in knowledge sharing and many other facets. Lacking sustained motivation in association with an insufficiently knowledgefriendly culture has often been mentioned as the principal culprit for failed KM initiatives and programs (Davenport, DeLong, & Beers, 1998; McKenzie, Truc, & Winkelen, 2001). As Hislop (2005, p. 44) notes, KM authors have not always recognized this prime role of motivation. In the era when KM was – wrongfully – equated with information technology by many authors, an era that is – again wrongfully – labeled as first generation KM by some authors, motivation was one of many socio-cultural factors that were ignored. In recent years, the KM literature has incorporated and elaborated older, sometimes more critical debates regarding social aspects of knowledge and its role within organizations. These broader developments, fuelled by such concepts as communities-of-practice and social epistemologies and informed by critical rebuttals of KM proponents’ managerialist ideologies, have secured a place for motivation in the KM arena as a socio-cultural factor that is indispensible for understanding knowledge processes and KM.

Peningkatan Teknologi Informasi Melalui Supervisi Pendidikan

2019 ◽  
Author(s):  
Rika ramadani ◽  
Hade Afriansyah
Keyword(s):  
Information Technology ◽  
Learning Process ◽  
Quality Of Education ◽  
Information Technology Education ◽  
Use Of Technology ◽  
Ongoing Training ◽  
The World ◽  
Teacher Supervisors

Progress in information technology that is so fast is expected to improve the quality of education in Indonesia. In the world of information technology education can help and support the learning process. Especially now all the learning process activities can be done online. Progress in information technology must also be supported by quality human resources. In this case the teacher is very instrumental in the utilization of information technology in the world of education. Because the teacher is one of the education supervisors who will encourage the advancement of the quality of education in Indonesia. But in reality the quality of teachers in Indonesia is inadequate. There are still many teachers who cannot use information technology in learning especially for teachers who are senior or old. As teacher supervisors, they must improve the quality of their performance in using technology. To improve the ability of teachers to use technology, ongoing training is needed to use technology. The role of the head of the school as a supervisor is also needed, namely the principal is obliged to supervise, control, and approach the teacher in terms of the use of technology in the learning process.

Applying Expanded Servicescape to the Hotel Industry

2021 ◽  
pp. 109634802110115
Author(s):  
Seonjeong (Ally) Lee ◽  
Ning-Kuang Chuang
Keyword(s):  
Quality Of Life ◽  
Customer Loyalty ◽  
Physical Environment ◽  
Online Survey ◽  
Hotel Industry ◽  
Holistic Approach ◽  
Environmental Cues ◽  
Practical Implications

The physical environment plays an essential role in customers’ hotel stay experiences. Hotels offer a differentiated atmosphere that creates favorable customers’ evaluations. Based on the significant role of environmental cues, this study investigates the effects of an expanded servicescape on customers’ evaluations, including customer satisfaction, quality of life, and customer loyalty, in the context of the hotel industry. To test the proposed research framework, this study collects data from previous hotel customers and conducts a self-administered, online survey. Findings identified ambience, interactions with employees, authenticity, and fascination positively influenced customers’ satisfaction, which further influenced customer loyalty. Only ambience and fascination positively influenced quality of life, which in turn influenced customer loyalty. Results contributed to the application of expanded servicescape in the hotel context. Results also suggested practical implications of the holistic approach of servicescape in the hotel industry.

Making an Impact Through Information Technology

2021 ◽  
Vol 3 (2) ◽  
pp. 14-23
Author(s):  
Mostafa Sayyadi Ghasabeh
Keyword(s):  
Information Technology ◽  
Transformational Leadership ◽  
Knowledge Management ◽  
Firm Performance ◽  
Positive Relationship ◽  
Review Of The Literature ◽  
Mediating Role ◽  
The Relationship ◽  
Role Of Information

This research contributes to the fields of knowledge management, transformational leadership, as well as information technology. This article presents the theoretical underpinnings of the framework together with a thorough review of the literature. This research indicates that there is a positive relationship between transformational leadership, knowledge management, and firm performance. The synthesis of the literature also lends support for the mediating role of information technology in the relationship between transformational leadership and knowledge management.

Knowledge Management in Tourism Services

2018 ◽  
pp. 111-148
Author(s):  
Sérgio Jesus Teixeira
Keyword(s):  
Human Capital ◽  
Knowledge Management ◽  
Qualitative Analysis ◽  
Capital Management ◽  
Management Quality ◽  
Travel Services ◽  
Main Factors ◽  
Tourism Services

This chapter aims to discuss the knowledge management in the travel services, since it has mobilized a variety of fields that seek to uncover the complexity of the process and the application contexts. In the era of globalization in which we live, the main factors that differentiate the companies and organizations depend increasingly on the quality of human capital management and knowledge management quality. This chapter analyzes how an organization of tourist services manages its knowledge. The methodology used was a qualitative analysis by applying an interview to a case study.

The Role of Knowledge Management (KM) in Aged Care Informatics

Big Data ◽  
2016 ◽  
pp. 1668-1686
Author(s):  
Margee Hume ◽  
Craig Hume ◽  
Paul Johnston ◽  
Jeffrey Soar ◽  
Jon Whitty
Keyword(s):  
Knowledge Management ◽  
Management Practice ◽  
Aged Care ◽  
Social Infrastructure ◽  
Care Giving ◽  
Aged Care Facilities ◽  
Definition Of

Aged care is projected to be the fastest-growing sector within the health and community care industries (Reynolds, 2009). Strengthening the care-giving workforce, compliance, delivery, and technology is not only vital to our social infrastructure and improving the quality of care, but also has the potential to drive long-term economic growth and contribute to the Gross Domestic Product (GDP). This chapter examines the role of Knowledge Management (KM) in aged care organizations to assist in the delivery of aged care. With limited research related to KM in aged care, this chapter advances knowledge and offers a unique view of KM from the perspective of 22 aged care stakeholders. Using in-depth interviewing, this chapter explores the definition of knowledge in aged care facilities, the importance of knowledge planning, capture, and diffusion for accreditation purposes, and offers recommendations for the development of sustainable knowledge management practice and development.

scholarly journals Information technology for child and adolescent psychiatry

1991 ◽  
Vol 15 (12) ◽  
pp. 742-744
Author(s):  
Patrick Byrne
Keyword(s):  
Health Care ◽  
Information Technology ◽  
Adolescent Psychiatry ◽  
Child And Adolescent ◽  
Child And Adolescent Psychiatry ◽  
Working Paper ◽  
South West ◽  
It Systems ◽  
Management Of Resources

The purpose of this paper is to examine existing information technology (IT) options for child and adolescent psychiatry (CAP) and to propose a strategy for continuing developments in the light of current NHS policy and priorities. It is the outcome of discussions among a group of colleagues within the South West Thames Association for Child and Adolescent Psychiatry. I offer it for discussion as the issues facing us have obvious wider relevance to the profession. The case for investment in health care IT systems has been made most recently in Working Paper 11: Framework for Information Systems (HMSO, 1989). The priorities spelled out in the paper are for management of contracts, measurement of quality of care, costing of services and management of resources.

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