Incentives for Inclusive E-Government

2020 ◽  
pp. 60-85
Author(s):  
Irene Bernhard
Keyword(s):  
Digital Divide ◽  
Case Studies ◽  
Research Methods ◽  
Development Process ◽  
Qualitative Interviews ◽  
Equal Treatment ◽  
Internet Services ◽  
Municipal Services ◽  
Daily Work ◽  
Contact Centers

In this chapter, the focus is on incentives for inclusive e-government. Five case studies of the implementation of contact centers in Swedish municipalities are described and discussed. The research methods used are mainly qualitative interviews with different categories of municipal personnel and with citizens. The main conclusion is that the implementation seems to contribute to increased accessibility of municipal services, even for those citizens who might have problems using Internet services. The study indicates a development towards increased equal treatment of citizens and a contribution to reducing problems related to the “digital divide.” Municipal services became more adapted to citizens' needs by using citizen-centric methods during the development process and in the daily work of the contact centers. The implementation of municipal contact centers can thus be seen as indicating incentives for local e-democracy and a step towards inclusive e-government, although there is still a need to go further in this direction.

Towards Inclusive E-Government

2013 ◽  
pp. 225-247 ◽  
Author(s):  
Irene Bernhard ◽  
Kerstin Grundén
Keyword(s):  
Digital Divide ◽  
Case Studies ◽  
Research Methods ◽  
Development Process ◽  
Qualitative Interviews ◽  
Equal Treatment ◽  
Internet Services ◽  
Municipal Services ◽  
Daily Work ◽  
Contact Centers

In this chapter, five case studies of the implementation of contact centers in Swedish municipalities are described and discussed with a focus on inclusive e-government. The research methods used are mainly qualitative interviews with different categories of municipal personnel and also with some citizens. The main conclusions are that the implementation of contact centers seems to contribute to increased accessibility of municipal services, even for those citizens who might have problems using Internet services. The study indicates that development towards increased equal treatment of citizens and a contribution to reducing problems is mainly related to the “digital divide.” Municipal services became more adapted to citizens’ needs by using citizen-centric methods and dialogue during the development process and in the daily work of the contact centers. The implementation of municipal contact centers can thus be seen as a step towards inclusive e-government, but there is still a need to go further in this direction.

Incentives for Inclusive E-Government

2015 ◽  
pp. 304-327
Author(s):  
Irene Bernhard
Keyword(s):  
Digital Divide ◽  
Case Studies ◽  
Research Methods ◽  
Development Process ◽  
Qualitative Interviews ◽  
Equal Treatment ◽  
Internet Services ◽  
Municipal Services ◽  
Daily Work ◽  
Contact Centers

In this chapter, the focus is on incentives for inclusive e-government. Five case studies of the implementation of contact centers in Swedish municipalities are described and discussed. The research methods used are mainly qualitative interviews with different categories of municipal personnel and with citizens. The main conclusion is that the implementation seems to contribute to increased accessibility of municipal services, even for those citizens who might have problems using Internet services. The study indicates a development towards increased equal treatment of citizens and a contribution to reducing problems related to the “digital divide.” Municipal services became more adapted to citizens' needs by using citizen-centric methods during the development process and in the daily work of the contact centers. The implementation of municipal contact centers can thus be seen as indicating incentives for local e-democracy and a step towards inclusive e-government, although there is still a need to go further in this direction.

scholarly journals Are Cities Developing Climate Change Awareness? Two Case Studies for Assessing and Developing Cities’ Climate Awareness Through a Framework

2021 ◽  
Author(s):  
Marta Iturriza ◽  
Josune Hernantes ◽  
Leire Labaka
Keyword(s):  
Climate Change ◽  
Case Studies ◽  
Research Methods ◽  
Development Process ◽  
Step Process ◽  
Creation Process ◽  
Development Framework ◽  
Developing Cities ◽  
Gradual Process ◽  
The City

Abstract Cities are dealing with the challenge of climate change (CC). However, due to a lack of awareness on the part of certain city stakeholders, cities’ plans, strategies and studies dealing with CC have been hampered. Studies have demonstrated that city stakeholders become engaged and act collaboratively when they become aware of CC, yet the studies that highlight the need to become aware do not address how this awareness might be developed. This paper presents a framework to develop climate awareness in city stakeholders through a co-creation process that uses different research methods and 67 expert participation of different nationalities and backgrounds. The framework, under the name Climate Awareness Development framework, defines the city stakeholder climate awareness-development process through four attributes that are activated by four mechanisms during a four-step gradual process that leads to higher awareness levels. The steps are complemented by a set of nine policies that boost progression along the four-step process. The contribution of our research is highlighted through the comparison of two case studies in the city of Kristiansand (Norway) and Donostia (Spain).

Teaching Workplace Genre Ecologies and Pedagogical Goals Through Résumés and Cover Letters

2021 ◽  
pp. 232949062110318
Author(s):  
Sara Doan
Keyword(s):  
Discourse Analysis ◽  
Critical Discourse Analysis ◽  
Research Methods ◽  
Qualitative Interviews ◽  
Critical Discourse ◽  
Tracking Systems ◽  
Personal Branding ◽  
Current Concerns ◽  
Pedagogical Goals ◽  
Pedagogical Methods

This study examines how and why 20 instructors (17 tenure-line and 3 nontenure-line) in introductory service courses enact their pedagogical values and address current concerns (e.g., personal branding, LinkedIn, and applicant tracking systems) when teaching résumés and cover letters. Research methods included a demographics survey, qualitative interviews, and critical discourse analysis of assignment sheets and deidentified student examples. Results provide an opportunity to renegotiate gaps between Business and Professional Communication’s research and pedagogical methods, shifting from overemphasizing formatting and checklists and toward understanding job applications as workplace genre ecologies to encourage deeper learning.

scholarly journals Young children’s language-based agency in multilingual contexts in Luxembourg and Israel

2020 ◽  
Vol 0 (0) ◽  
Author(s):  
Mila Schwartz ◽  
Claudine Kirsch ◽  
Simone Mortini
Keyword(s):  
Learning Environment ◽  
Case Studies ◽  
Research Methods ◽  
Language Policies ◽  
Educational Settings ◽  
Structured Interviews ◽  
Self Monitoring ◽  
Teachers And Parents ◽  
Linguistic Backgrounds ◽  
Longitudinal Case Studies

AbstractDrawing on two longitudinal case-studies, this study aimed to identify some salient characteristics of the agentic behaviour of two young emergent multilinguals in two different multilingual contexts: Luxembourg and Israel. Despite the fact that the studies were conducted independently, the two cases were analysed together owing to the similarities in the research methods such as video-recorded observations, and semi-structured interviews with teachers and parents. The data were analysed through thematic and conversational analyses. Findings showed that a boy who learned Luxembourgish in Luxembourg and a girl who learned Hebrew in Israel, were outgoing and active learners who influenced their learning environment. We identified 10 types of agentic behaviour, including engaging in repetition after peers and the teacher, creatively producing language, translanguaging, and self-monitoring. Despite differences of the children’s sociocultural and linguistic backgrounds, and the language policies of their educational settings, we found a striking overlap in their language-based agentic behaviours. We suggest that the identified types can encourage further research in this field. Although our study with talkative children allowed us to observe many types of agentic behaviours, we cannot claim that less outgoing children or children who do not show the same behaviours do not have ways of expressing their agency.

Kegiatan Hubungan Internal Melalui Human Relations

2020 ◽  
Vol 2 (4) ◽  
pp. 381-400
Author(s):  
Saeful Rahman ◽  
Saeful Rahman
Keyword(s):  
Qualitative Research ◽  
Public Relations ◽  
Case Studies ◽  
Research Methods ◽  
Qualitative Research Methods ◽  
Human Relations ◽  
Internal Relations ◽  
Family Gathering

ABSTRAK Tujuan penlitian kegiatan hubungan internal melalui human relations pada PT. Dias Design Consult adalah untuk mengetahui bagaimana pimpinan perusahaan menjalankan prinsip-prinsip human relations dalam hubungan internal, agar terciptanya hubungan yang harmonis dalam perusahaan secara efektif dan efisien. Penelitian ini menggunakan metode penelitian kualitatif dengan pendeketan studi kasus dan paradigma konstruktivstik. Hasil penelitian dengan menggunakan konsep POAC (Planning, Organizing, Actuating, Controling) pimpinan perusahaan dalam melakukan kegiatan hubungan internal melalui human relations dalam menjaga, meningkatkan, memelihara dan membangun hubungan harmonis dalam publik internal menerapkan prinsip-prinsip hubungan antar manusia dengan kegiatan hubungan antar mansuia yang bersifat memberikan kenyamanan dan kepuasan hati melalui perkumpulan keluarga, bonus tahunan, pujian dan konseling. Kata Kunci : Hubungan Internal; Human Relations; Public Relations ABSTRACT The purpose of researching internal relations activities through human relations at PT. Dias Design Consult is to find out how company leaders carry out the principles of human relations in internal relations, in order to create harmonious relationships within the company effectively and efficiently. This study uses qualitative research methods with a series of case studies and constructive paradigms. The results of the study using the concept of POAC (Planning, Organizing, Actuating, Controling) company leaders in carrying out internal relations activities through human relations in maintaining, improving, maintaining and building harmonious relationships in the internal public apply the principles of human relations with activities between human relations which is to provide comfort and satisfaction through family gathering, annual bonuses, praise and counseling. Keywords : Internal Relations: Human Relations; Public Relations

scholarly journals Seeing Things Differently: The use of mobile app interpretation and its effect on visitor experience at two heritage sites in Aotearoa New Zealand

2021 ◽  
Author(s):  
◽  
Jessica Aitken
Keyword(s):  
New Zealand ◽  
Case Studies ◽  
Mobile Applications ◽  
Mobile Apps ◽  
Qualitative Interviews ◽  
Mobile App ◽  
Research Approach ◽  
Visitor Experience ◽  
Heritage Sites ◽  
High Street

<p>The practice of contemporary heritage interpretation has seen increased investment in digital technologies and more recently in mobile applications. However, few empirical studies assess how effective mobile apps are to the visitor experience of heritage sites. What kind of visitor experience do mobile apps provide? How do mobile apps deliver on the aims of interpretation for heritage sites? What types of apps work best? What are the challenges for developers and heritage professionals?  A qualitative research approach is used to examine two case studies; High Street Stories: the life and times of Christchurch’s High Street Precinct and IPENZ Engineering Tours: Wellington Heritage Walking Tour. These case studies ask what kind of experience mobile apps offer as an interpretation tool at these heritage sites. To investigate the topic, email interviews were carried out with heritage professionals and digital developers; together with qualitative interviews with visitors recruited to visit the case study sites using the mobile applications.   This study explores two current examples of mobile app technology in the heritage sector in a New Zealand context. The results of this study aim to augment current literature on the topic of digital interpretation. This study seeks to offer heritage managers and interpreters some key factors to consider when making decisions regarding the methods used to present and interpret heritage sites to visitors and in developing new interpretation and digital strategies that include mobile applications. Although each scenario presents its particular set of considerations and all heritage sites are different, it is hoped these recommendations can be applied and offer working models and strategies.</p>

scholarly journals PEMAKNAAN SERAGAM SEKSI BAGI OPERATOR PEREMPUAN SPBU 54.801.50 DENPASAR

ASKETIK ◽  
2018 ◽  
Vol 1 (2) ◽  
Author(s):  
I Wayan Gede Lamopia Dan Riza Wulandari
Keyword(s):  
Qualitative Research ◽  
Key Words ◽  
Case Studies ◽  
Research Methods ◽  
Qualitative Research Methods ◽  
Social Conditions ◽  
Self Identity ◽  
Construction Of Self ◽  
Alfred Schütz ◽  
Gas Station

This study aims to describe the meaning of sexy uniforms for female GAS STATION operators. The phenomenon is there, operational standards and grooming at the GAS STATION 54.801.50 Denpasar, incompatible with the generally happens. The existence of rules for wearing sexy lingerie for women operators became one of the requirements for workers. This research uses qualitative research methods with types of case studies. The phenomenology of theories about the construction of self dissect the motives of the purposes and motives because the property of Alfred Schutz was chosen to analyze this research. The results of this study showed a dar motive cause and motive of the purpose for the operators of the woman who wears sexy uniforms at the time of work. There are three things the motive cause that is educational, economic and social conditions. While there are purpose motive pda self-identity and comfort in doing the job obtained in addition to fulfill the rules of the company. Key words: definition,Uniform Section, female Operator SPBU

scholarly journals ENVIRONMENTAL PUBLIC EXPENSES: AN INTEGRATIVE LITERATURE REVIEW AND FUTURE RESEARCH AGENDA

2017 ◽  
Vol 20 (4) ◽  
pp. 209-228 ◽  
Author(s):  
LARISSA MARCHIORI PACHECO ◽  
MARINA KOLLAND DANTAS ◽  
CLÁUDIA SOUZA PASSADOR ◽  
LARA BARTOCCI LIBONI-AMUI
Keyword(s):  
Latin America ◽  
Literature Review ◽  
Case Studies ◽  
Research Methods ◽  
Research Agenda ◽  
Qualitative Approach ◽  
Future Research ◽  
Public Expenditures ◽  
Public Action ◽  
Future Research Agenda

Abstract Several studies analysed the environmental public expenditures, its allocation and role as an instrument for public action. However, there is still a gap in the literature, since there are no works that integrate and systematize the existing knowledge. Therefore, we conducted an integrative literature review, and selected thirty articles for synthesis, classification and coding based on a system proposed by the authors. We identified that researches on this field are still recent and publications are concentrated in Europe and Latin America. Regarding the research methods, the qualitative approach based on case studies was used to develop the majority of the studies. Also, the studies in general combined different spheres of analysis, discussing topics on performance and description of expenses. The results showed that there is a need for studies that promote themes such as transparency, accounting organization and the creation of indicators, enabling deeper analysis. An agenda with eight research suggestions was proposed based on observed theoretical limitations.

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