Strategic Perspectives in Mobile Banking

Author(s):  
Achraf Ayadi ◽  
Chantal Ammi

The convergence of the Internet and mobile networks has created new opportunities and applications. Considering mobile business only as an extension of the traditional web can lead to missing out on unique and differentiable qualities for new value-added opportunities. Mobile banking is considered as potentially one of the most value-added and important mobile service available. The chapter examines the technological changes in mobile networks and the innovative attributes of mobile Internet. It advances the theoretical framework of innovation in services to develop a customer centric analysis of m-banking value proposition. The chapter goes on to discuss critical factors in the diffusion of m-Banking and explores reasons of failure and further prospects of success.

2012 ◽  
pp. 1852-1867
Author(s):  
Krassie Petrova ◽  
Raymond Yiwen Huang

The mobile Internet is a fast-growing technology that provides access to the traditional stationary (fixed-line) Internet from devices connected to mobile communication networks. It is predicted that the convergence between mobile networks and the fixed-line Internet will be a core feature in the next generation network architecture, achieving fast ‘anywhere’ Internet access and global mobility management. Applying a case study approach, this paper reviews the New Zealand mobile Internet market mix, competition, and mobile service provision. The key mobile Internet deployment requirements are determined and analyzed in order to identify a set of mobile Internet critical success factors and to investigate the impact of the shift from fixed-line to mobile and wireless Internet data communication infrastructure.


2009 ◽  
pp. 1975-1983
Author(s):  
Shintaro Okazaki

The rapid pace of adoption of Web-enabled mobile handsets in worldwide markets has become an increasingly important issue for information systems professionals. A recent survey indicates that the number of global mobile Internet adopters is expected to reach nearly 600 million by 2008 (Ipsos-Insight, 2004; Probe Group, 2004), while the number of Internet-connected mobile phones will exceed the number of Internet-connected PCs by 2005 (The Economist, 2001). Such drastic convergence of the Internet and the mobile handset has been led by Asian and Scandinavian countries, where penetration has been especially meteoric. For example, roughly 70 million people in Japan, or 55% of the population, have signed up for mobile Internet access, in comparison to 12% in the United States (Faiola, 2004; Greenspan, 2003). Consequently, mobile phones or Keitai have been converted into devices for surfing the Internet, and by 2004 monthly mobile spending per consumer exceeded 35 euro. Much of this success can be traced back to 1999, when NTT DoCoMo introduced the “i-mode” service. i-mode is a mobile service offering continuous Internet access based on packet-switching technology (Barnes & Huff, 2003). Through an i-mode handset, users can access a main micro-browser, which offers such typical services as e-mail, data search, instant messaging, Internet, and “i-menu.” The “i-menu” acts as a mobile portal that leads to approximately 4,100 official and 50,000 unofficial sites (NTT DoCoMo 2003). Many such mobile portal sites can thus be considered as a pull-type advertising platform, where consumers can satisfy diverse information needs. Several researchers have attempted to conceptualize the success of i-mode in comparison to WAP (Baldi & Thaung 2002) and in the light of the technology acceptance model (TAM) (Barnes & Huff 2003). Okazaki (2004) examined factors influencing consumer adoption of the i-mode pull-type advertising platform. However, there is a dearth of empirical research in this area, and especially in developing a model that captures the specific dimensions of mobile Internet adoption. In this respect, this study aims to propose a measurement scale of consumer perceptions of mobile portal sites. The present study adopts, as its principal framework, the attitudinal model suggested by Dabholkar (1994). This includes “ease of use,” “fun,” and “performance” as important determinants of attitude. These are often referred to as “ease of use,” “usefulness,” and “enjoyment” in, for example, the TAM proposed by Davis (1986; Davis, Bagozzi, & Warshaw, 1989, 1992). The relevant literature suggests that dimensions similar to “ease of use” and “fun” are important antecedents of new technology adoption. For example, Shih (2004) and Szymanski and Hise (2000) found “perceived ease of use” and “convenient,” respectively, as important antecedents of online behavior. Likewise, Moon and Kim (2001) found “perceived playfulness” to be a factor influencing WWW usage behavior, similar to the “fun” dimension. However, unlike earlier studies of m-commerce adoption, this study drops the third dimension of the TAM, “usefulness,” in favor of “performance,” because the former is appropriate only for tangible products, but not relevant for technology-based services (Dabholkar & Bagozzi, 2002). In contrast, “performance” represents a dimension that encompasses the reliabilit y and accuracy of the technology-based service, as perceived by the consumer (Dabholkar, 1994). These three dimensions capture customer perceptions, which would initiate the attitude-intention- behavior causal chain (Davis, 1986).


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lova Rajaobelina ◽  
Sandrine Prom Tep ◽  
Manon Arcand ◽  
Line Ricard

Purpose This study aims to examine the relationships between brand attachment, mobile service quality (MSQ), and positive word-of-mouth (WOM) for mobile banking applications (m-banking apps). Design/methodology/approach An online survey was conducted among 759 Canadian consumers who had used m-banking apps in the previous six months. To test the research hypotheses, a causal model using structural equation modeling was developed. Findings The results reveal that, in the m-banking context, brand attachment is associated with three MSQ dimensions – value-added features, security/privacy and interactivity – and positive WOM, with the usability dimension replacing interactivity in this case. Brand attachment is also associated with positive WOM. Practical implications To promote WOM, mobile banking managers should foster brand attachment and improve MSQ, mainly in terms of value-added features. Originality/value This is the first study to examine the relationships between brand attachment, mobile service quality and WOM in the context of m-banking apps. It also highlights the prominent role of value-added features available on m-banking apps to persuade customers.


Author(s):  
Krassie Petrova ◽  
Raymond Yiwen Huang

The mobile Internet is a fast-growing technology that provides access to the traditional stationary (fixed-line) Internet from devices connected to mobile communication networks. It is predicted that the convergence between mobile networks and the fixed-line Internet will be a core feature in the next generation network architecture, achieving fast ‘anywhere’ Internet access and global mobility management. Applying a case study approach, this paper reviews the New Zealand mobile Internet market mix, competition, and mobile service provision. The key mobile Internet deployment requirements are determined and analyzed in order to identify a set of mobile Internet critical success factors and to investigate the impact of the shift from fixed-line to mobile and wireless Internet data communication infrastructure.


2011 ◽  
Vol 2 (1) ◽  
pp. 1-15 ◽  
Author(s):  
Krassie Petrova ◽  
Raymond Yiwen Huang

The mobile Internet is a fast-growing technology that provides access to the traditional stationary (fixed-line) Internet from devices connected to mobile communication networks. It is predicted that the convergence between mobile networks and the fixed-line Internet will be a core feature in the next generation network architecture, achieving fast ‘anywhere’ Internet access and global mobility management. Applying a case study approach, this paper reviews the New Zealand mobile Internet market mix, competition, and mobile service provision. The key mobile Internet deployment requirements are determined and analyzed in order to identify a set of mobile Internet critical success factors and to investigate the impact of the shift from fixed-line to mobile and wireless Internet data communication infrastructure.


Author(s):  
Jarkko Vesa

The mobile telephony business used to be reasonably simple in the past: mobile services were provided by national monopolies, so nobody really cared about building fancy brand images or creating funny names like Orange, O2, or 3. The service itself was well defined as it was all about being able to have a telephone conversation while being on the move. The services were targeted predominantly to an audience that consisted of “55-year-old male using mobile phone in his work” (Williamson, 2003, p. 20). But then came along deregulation which opened up the mobile market for new players that were forced to differentiate their services and image. The increasing competition lowered the prices of handsets and mobile phone calls to such an extent that even ordinary people (i.e., consumers paying for their own mobile phones and telephone bills) could afford their own cellphones. Roughly at the same time, somebody got the idea that you could send short text messages with your mobile phone — now as the digital mobile networks allowed for new kinds of value-added services. All of a sudden, the mobile business was not only about making phone calls; it was increasingly about communicating with friends, relatives, colleagues, and customers — either by voice or data messaging. It did not take long before the Japanese started to develop something totally new. NTT DoCoMo decided to create a new kind of mobile service that would focus on nonvoice services to consumers: the target audience was not the busy businessmen but their wives and children (Matsunaga, 2003). The new service called i-mode became extremely popular in a very short time, and soon, two other Japanese operators followed the example of NTT DoCoMo and created their own mobile Internet services. The European operators tried to replicate the success of the Japanese mobile operators in Europe, but they failed miserably. Despite the high hopes, WAP was a disaster for everybody involved: the users hated it, the operators could not make profitable business out of it, and the venture capitalists lost their investments as thousands of start-ups went bust. The European operators, and the industry in general, missed what is important in creating successful consumer services: mobile services business is not about technology — it is about building networks and ecosystems in order to be able to offer business customers and consumers total concepts that are both easy to use and also make their lives easier.


Author(s):  
Wen-Chen Hu ◽  
Hung-Jen Yang ◽  
Jyh-haw Yeh

With the introduction of the Internet, virtual communities have revolutionized traditional communities and boosted sharing and exchanges of information, and common interests, ideas, and feelings. Recently, the emergence of wireless and mobile networks has made possible the admission of the Internet accessed by desktop or notebook computers to the mobile Internet accessed by handheld devices, which has brought great impact on virtual communities. Figure 1 shows the growth in demand for handheld computing devices (not including smart cellular phones) through 2007, as predicted by the research firm In-Stat/MDR (PalmInfocenter.com, 2003). The mobile Internet has introduced new virtual communities and has the existing communities reach new members or topics because it allows the community members to communicate with each other from anywhere and at anytime. This article discusses the mobile technologies, especially the mobile Internet and handheld devices, for virtual communities and their influence on the communities. Three themes of this discussion are as follows:


Telecom IT ◽  
2019 ◽  
Vol 7 (3) ◽  
pp. 50-55
Author(s):  
D. Saharov ◽  
D. Kozlov

The article deals with the СoAP Protocol that regulates the transmission and reception of information traf-fic by terminal devices in IoT networks. The article describes a model for detecting abnormal traffic in 5G/IoT networks using machine learning algorithms, as well as the main methods for solving this prob-lem. The relevance of the article is due to the wide spread of the Internet of things and the upcoming update of mobile networks to the 5g generation.


Author(s):  
Naomi Wanja Ireri ◽  
Gladys Kimutai

Commercial banks in Kenya have embraced alternative banking channels which represent a shift in delivery of banking and financial services since the alternative banking have become synonymous with commercial banks in Kenya. While banks have succeeded in leveraging available technology and provide alternative avenues to customers for banking services, the challenge it faces today is optimizing the usage of these channels so as to improve on their performance. The general objective of this study was to investigate the effects of financial innovations on the performance of commercial banks in Kenya. The specific objectives of the study were to examine the influence of internet banking, mobile banking, agency banking and ATM banking on the performance of commercial banks in Kenya. The study was guided by agency theory, balanced score card and diffusion of innovation theory. This study employed a descriptive research design. The study targeted44 commercial banks in Kenya as at 2017. The 16 banks which embrace all the four financial innovations from 2013 to 2017were selected using purposive sampling method. The sample size was 80 respondents who comprised of 5 senior management employees in each of the selected banks.This study used questionnaire to collect primary data from the respondents. Content analysis technique was used to analyze qualitative data collected from open ended questions in and reported in narrative form. Descriptive statistics such as mean and standard deviation were used to analyse the quantitative data. Multiple regression analysis was used to show the relationship between independent variables against dependent variable. The study revealed that internet banking, mobile banking, agency banking and ATM banking had a positive and significant effect on the performance of commercial banks. Thisstudy concludes that the banking industry has benefited tremendously from the development of the Internet. The Internet fundamentally changed the way in which banking networks are designed to meet the client demands and expectations. Mobile banking provides a good opportunity to commercial banks in Kenya to reach many mobile phone subscribers in Kenya who had remained unbanked and unreached due to limited access to bank branch networks in the country. The access to the large masses through mobile banking of the population gives banks the opportunity to grow by reaching the unbanked population. Agency banking has led to accessibility of financial service to many customer in remote areas and hence an increase in effectiveness and efficiency in service delivery. Customers are satisfied with the automated teller machine services because of ease of use, transaction cost and service security but not satisfy with automated teller machine dispense of cash. The study recommends that the public and businesses must be encouraged to use Internet banking in their daily activities, including deposits, payments and money transfers. Commercial banks in Kenya should ensure convenience and security of mobile banking through written guidelines on convenience and security of mobile banking. Commercial banks in Kenya should increase the number of agents in estates and in the rural areas. This can be done by reducing the requirements of becoming a bank agent. The banks should employ customized software that records relevant information on automated teller machine cards so that banks can establish whether unauthorized transaction has taken place or not.


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