Implementing E-Business Models in the Public Services

2011 ◽  
pp. 22-53
Author(s):  
Francesca Andreescu
Keyword(s):  
Public Sector ◽  
Business Model ◽  
Business Models ◽  
Case Study Research ◽  
Longitudinal Case Study ◽  
The Public ◽  
Sector Model ◽  
Organisational Form ◽  
Traditional Approaches

Despite the significant progress made by research into e-business models, the issue of how public sector organisations can successfully make the transition from traditional approaches to e-business by taking advantage of e-technologies has received little attention. This chapter draws on qualitative, longitudinal case-study research carried out between 2001 and 2005 in Britain’s national mapping agency to reveal the processes of strategic and organisational transformation engendered by E-business in an organisation evolving from the classical, bureaucratic and centralised ‘public sector model’ towards a new organisational form through embracing e-business as a corporate philosophy. The study also explores the key components of the new e-business model implemented by the organisation and the contextual factors that impacted on the effectiveness of E-strategy implementation in order to draw a list of best practices for the implementation of E-business in a public sector context.

scholarly journals Digital Government: Business Model Development For Public Value Creation - A Dynamic Capabilities Based Framework

2021 ◽  
Vol 45 (3) ◽  
pp. 232-255
Author(s):  
Bernd Wirtz ◽  
Paul Langer ◽  
Florian Schmidt
Keyword(s):  
Public Sector ◽  
Business Model ◽  
Value Creation ◽  
Dynamic Capabilities ◽  
Business Models ◽  
Model Development ◽  
Digital Government ◽  
Public Value ◽  
The Public ◽  
Business Model Development

Rapid advances and the spread of digital technologies have changed the expectations of citizens, firms and organizations towards government services, which increasingly receive the call to transform services and structures according to changed needs and preferences. The concept of business model development provides a suitable approach for public institutions aiming at adjusting their services and operations. Since government institutions increasingly develop new services and products, this study provides a theoretic foundation to operational readiness as well as a guideline how to set up digital business models in a public sector context. Therefore, a framework is derived from conceptual studies in the field as well as related theoretical concepts such as business model theory in the public sector context, dynamic capacities and public value creation. Building on this foundation this study conceptualizes a process of business model development to create user oriented digital services in the public sector.

Inter-organisational information sharing in the public sector: A longitudinal case study on the reshaping of success factors

2017 ◽  
Vol 34 (4) ◽  
pp. 567-577 ◽  
Author(s):  
Fredrik Karlsson ◽  
Magnus Frostenson ◽  
Frans Prenkert ◽  
Ella Kolkowska ◽  
Sven Helin
Keyword(s):  
Public Sector ◽  
Information Sharing ◽  
Success Factors ◽  
Longitudinal Case Study ◽  
The Public

Methodological Case Study Approach for Detecting Business Model Enablers in Copycat Ventures

2021 ◽  
Vol 11 (4) ◽  
pp. 35-54
Author(s):  
Christian Haertel ◽  
Matthias Pohl ◽  
Sascha Bosse ◽  
Robert Häusler ◽  
Abdulrahman Nahhas ◽  
...  
Keyword(s):  
Business Model ◽  
Success Factors ◽  
Business Models ◽  
Case Study Research ◽  
Case Study Approach ◽  
Risk Variant ◽  
Study Approach ◽  
Business Model Canvas ◽  
Methodical Approach

The approach of copying business models to create a successful company is discredited as non-innovative and propagated as a low-risk variant of entrepreneurship although a simple so-called copycat would only increase competition in the market and not guarantee success. Hence, the question of which characteristics of a business model enable success of such developed businesses arises. This paper presents a methodical approach to the analysis of enablers in business models based on case study research. With the validation of the approach using the business model canvas, a study among e-commerce companies is conducted, and success factors for copycats are identified. The methodological concept can also be applied to other industries and can deliver detailed results using more complex business model tools.

Implementing Spaces to Favor the Emergence of Ecologies of Complex Innovation in the Public Sector: An Empirical Analysis

2016 ◽  
Vol 51 (3) ◽  
pp. 463-490 ◽  
Author(s):  
N. Touati ◽  
J.-L Denis ◽  
C. Grenier ◽  
P. Smits
Keyword(s):  
Public Policy ◽  
Public Sector ◽  
Health System ◽  
Empirical Analysis ◽  
Longitudinal Case Study ◽  
The Public ◽  
Continuous Innovation

Dougherty et al. posit that production of complex innovations requires that ecologies be organized, involving three activities: orchestrating knowledge capabilities, ongoing strategizing to frame and direct continuous innovation, and developing public policy to embrace ambiguity. Our study aims to understand how such ecologies emerge. Based on a longitudinal case study, performed in the context of the Quebec health system, our results suggest (a) that the emergence of innovations in highly institutionalized fields requires an additional activity, namely, working on boundaries to make actors perceive their interdependences (b) some levers that can foster the implementation of the model.

scholarly journals Triple Bottom-line Business Model. Case study on the organic food retailing

2018 ◽  
Vol 9 (1) ◽  
pp. 30 ◽  
Author(s):  
Ana Galeano Revert ◽  
José P. García-Sabater ◽  
Cristóbal Miralles Insa
Keyword(s):  
Business Model ◽  
Environmental Sustainability ◽  
Business Models ◽  
Case Study Research ◽  
Triple Bottom Line ◽  
Food Retailing ◽  
Bottom Line ◽  
Model Case ◽  
Responsible Consumption

<p class="Abstract">The present work aims to analyse and identify a triple bottom-line business model of food retailing, in order to show a sustainable, replicable and non-scalable model in the agri-food sector, and to facilitate the development of a feasible market for small size producers-sellers. The methodology used for the business model identification analyses and relates elements and strategies, providing a design graphic for the model, as well as evaluating each triple sustainability dimension. All this following a protocol derived from the methodology of case study research. The case study shows a sustainable, replicable and non-scalable business model that emerges from a strategy defined by a responsible consumption group from a university. Using digital technology for the distribution and sale of products, and sharing capacity with a WISE, a business model is achieved that shortens the food products commercialization channel between producers and consumers, improving economic, social and environmental sustainability. The application of this methodology provides a tool that facilitates the replicability of sustainable business models in the agri-food business context, and allows identifying the level of their sustainability. The incorporation of this business model can contribute to the development of a triple bottom-line food market, whose purpose is to improve the survival of small size producers-sellers given the increasing centralization and globalization of the agri-food economy distribution.</p>

scholarly journals Business model evolution of customer care services

2019 ◽  
Vol 12 (1) ◽  
pp. 1 ◽  
Author(s):  
Jukka Majava ◽  
Ville Isoherranen
Keyword(s):  
Business Model ◽  
Business Models ◽  
Case Study Research ◽  
Research Approach ◽  
Model Evolution ◽  
Care Services ◽  
Customer Care ◽  
Product Service ◽  
Mobile Industry

Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the business models during recent years and their implications for companies seeking after-sales service excellence and new revenue sources.Design/methodology/approach: The research approach is built on the literature of product-service offerings, servitization, and business models. The empirical part is based on a multiple case study of former Nokia mobile phone business, the Apple iPhone, and Google Android.Findings: Three different customer care business models and an analysis of the changes in the smartphone industry are presented. This paper demonstrates how after-sales services have become increasingly important in generating new revenue. Moreover, the nature of after-sales services has fundamentally changed in the industry.Research limitations/implications: Due to the careful selection of the cases that represent the studied industry well, the results provide valuable insights for practitioners and researchers involved in developing after-sales service offerings in the mobile industry. However, a case study research approach may not offer a generalized picture of this phenomenon in other industries.Originality/value: A novel analysis of customer care evolution in the smartphone industry is presented. In addition, the study demonstrates that applying the concept of business models to after-sales services provides new insights into these services and their roles in business.

Informal and Nonformal Adult Learning in the Coal Seam Gas Protests: Mobilizing Practices and Building an Environmental Justice Movement for Change

2021 ◽  
pp. 074171362110053
Author(s):  
Tracey Ollis
Keyword(s):  
Adult Learning ◽  
Coal Seam ◽  
Environmental Justice ◽  
Water Supply ◽  
Case Study Research ◽  
Coal Seam Gas ◽  
The Public ◽  
Theory Of Practice ◽  
The Earth

This case study research examines informal adult learning in the Lock the Gate Alliance, a campaign against mining for coal seam gas in Central Gippsland, Australia. In the field of the campaign, circumstantial activists learn to think critically about the environment, they learn informally and incidentally, through socialization with experienced activists from and through nonformal workshops provided by the Environmental Nongovernment Organization Friends of the Earth. This article uses Bourdieu’s “theory of practice,” to explore the mobilization of activists within the Lock the Gate Alliance field and the practices which generate knowledge and facilitate adult learning. These practices have enabled a diverse movement to educate the public and citizenry about the serious threat fracking poses to the environment, to their land and water supply. The movements successful practices have won a landmark moratorium on fracking for coal seam gas in the State of Victoria.

Mobility as a Service Operating Model to Enable Public Policy

2021 ◽  
pp. 036119812110266
Author(s):  
Christina Joy Ditmore ◽  
Angela K. Miller
Keyword(s):  
Public Policy ◽  
Public Sector ◽  
Environmental Impact ◽  
Private Sector ◽  
Public Good ◽  
Business Model ◽  
Operating Model ◽  
The Public ◽  
Equity And Access ◽  
Policy Goals

Mobility as a Service (MaaS) is the concept through which travelers plan, book, and pay for public or private transport on a single platform using either a service or subscription-based model. Observations of current projects identified two distinct approaches to enabling MaaS: the private-sector approach defined as a “business model,” and the public sector approach that manifests as an “operating model.” The distinction between these models is significant. MaaS provides a unique opportunity for the public sector to set and achieve public policy goals by leveraging emerging technologies in favor of the public good. Common policy goals that relate to transportation include equity and access considerations, environmental impact, congestion mitigation, and so forth. Strategies to address these policy goals include behavioral incentivization and infrastructure reallocation. This study substantiates two models for implementing MaaS and expanding on the public sector approach, to enable policy in favor of the public good.

scholarly journals Semantic and knowledge based support to business model evaluation to stimulate green behaviour of electric vehicles’ drivers and energy prosumers

2021 ◽  
Author(s):  
Beniamino Di Martino ◽  
Dario Branco ◽  
Luigi Colucci Cante ◽  
Salvatore Venticinque ◽  
Reinhard Scholten ◽  
...  
Keyword(s):  
Business Model ◽  
Model Evaluation ◽  
Business Models ◽  
Real Case ◽  
Sustainable Mobility ◽  
Semantic Framework ◽  
Knowledge Based ◽  
Survey Results ◽  
Energy Prosumers

AbstractThis paper proposes a semantic framework for Business Model evaluation and its application to a real case study in the context of smart energy and sustainable mobility. It presents an ontology based representation of an original business model and examples of inferential rules for knowledge extraction and automatic population of the ontology. The real case study belongs to the GreenCharge European Project, that in these last years is proposing some original business models to promote sustainable e-mobility plans. An original OWL Ontology contains all relevant Business Model concepts referring to GreenCharge’s domain, including a semantic description of TestCards, survey results and inferential rules.

Conflict dissolution in the public sector: A case-study

2001 ◽  
Vol 130 (2) ◽  
pp. 388-401 ◽  
Author(s):  
Carlos A. Bana e Costa ◽  
Fernando Nunes da Silva ◽  
Jean-Claude Vansnick
Keyword(s):  
Public Sector ◽  
The Public
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