Effectiveness of E-Government Online Services in Australia

2011 ◽  
pp. 2139-2162
Author(s):  
Xuetao Guo ◽  
Jie Lu
Keyword(s):  
Web Sites ◽  
Information Quality ◽  
Federal State ◽  
Online Services ◽  
Government Organizations ◽  
Effective Strategies ◽  
Government Web Sites ◽  
State And Local ◽  
Data Collections ◽  
User Perspectives

Electronic government (e-government) breaks down the barrier of distance and time, and offers the potential for government to better deliver its contents and services, and interact with citizens and businesses. Australia has been recognized as one of e-government leaders internationally. All the three levels (federal, state and local) of Australian government organizations have increasingly embraced e-government. With few years of e-government practices in Australia, it is critical to evaluate the current applications and explore more effective strategies for the next phase of e-government. This study aims to identify what factors affect the effectiveness of Australian e-government online services. In the study, a research model is proposed and data collections are completed based on two questionnaire-based surveys from internal and external users of Australian e-government Web sites respectively. Furthermore, data analyses are conducted to test proposed hypotheses. The findings show that Web presence quality and information quality influence effectiveness of e-government online services more than system quality from user perspectives. Several recommendations and future trends are also presented in the chapter.

Effectiveness of E-Government Online Services in Australia

2011 ◽  
pp. 214-241 ◽  
Author(s):  
Xuetao Guo ◽  
Jie Lu
Keyword(s):  
Web Sites ◽  
Information Quality ◽  
Federal State ◽  
Online Services ◽  
Government Organizations ◽  
Effective Strategies ◽  
Government Web Sites ◽  
State And Local ◽  
Data Collections ◽  
User Perspectives

Electronic government (e-government) breaks down the barrier of distance and time, and offers the potential for government to better deliver its contents and services, and interact with citizens and businesses. Australia has been recognized as one of e-government leaders internationally. All the three levels (federal, state and local) of Australian government organizations have increasingly embraced e-government. With few years of e-government practices in Australia, it is critical to evaluate the current applications and explore more effective strategies for the next phase of e-government. This study aims to identify what factors affect the effectiveness of Australian e-government online services. In the study, a research model is proposed and data collections are completed based on two questionnaire-based surveys from internal and external users of Australian e-government Web sites respectively. Furthermore, data analyses are conducted to test proposed hypotheses. The findings show that Web presence quality and information quality influence effectiveness of e-government online services more than system quality from user perspectives. Several recommendations and future trends are also presented in the chapter.

Public Administrators' Acceptance of the Practice of Digital Democracy

2008 ◽  
pp. 854-872
Author(s):  
Chan-Gon Kim ◽  
Marc Holzer
Keyword(s):  
Citizen Participation ◽  
Web Sites ◽  
Information Quality ◽  
Organizational Factors ◽  
Perceived Usefulness ◽  
Public Administrators ◽  
Public Officials ◽  
Digital Democracy ◽  
Government Web Sites ◽  
System Characteristics

The Internet provides a new digital opportunity for realizing democracy in public administration, and this study raises a central question: What factors determine public officials’ acceptance of the practice of digital democracy on government Web sites? We focused on online policy forums among many practices of digital democracy. To gauge public officials’ behavioral intentions to use online policy forums on government Web sites, we examined individual and organizational factors, as well as system characteristics. We administered a survey questionnaire to Korean public officials and analyzed a total of 895 responses. Path analysis indicates that three causal variables are important in predicting public officials’ intentions to use online policy forums: perceived usefulness, attitudes toward citizen participation, and information quality. We discuss implications of this study for practices and theories of digital democracy.

Quality Enhancing the Continued Use of E-Government Web Sites

2011 ◽  
pp. 20-36 ◽  
Author(s):  
Sivaporn Wangpipatwong ◽  
Wichian Chutimaskul ◽  
Borworn Papasratorn
Keyword(s):  
Service Quality ◽  
Web Sites ◽  
Web Site ◽  
Information Quality ◽  
Site Quality ◽  
System Quality ◽  
Web Based ◽  
Government Web Sites ◽  
Quality Aspects ◽  
Continued Use

This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of e-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.

The Utilization of Online Policy Forums on Government Web sites and the Practice of Digital Democracy

2008 ◽  
pp. 268-298 ◽  
Author(s):  
Chan-Gon Kim ◽  
Marc Holzer
Keyword(s):  
Citizen Participation ◽  
Web Sites ◽  
Information Quality ◽  
Organizational Factors ◽  
Perceived Usefulness ◽  
Central Question ◽  
Public Officials ◽  
Digital Democracy ◽  
Government Web Sites ◽  
System Characteristics

The Internet provides a new digital opportunity for realizing democracy in public administration, and this study raises a central question: What factors determine public officials’ acceptance of the practice of digital democracy on government Web sites? We focused on online policy forums among many practices of digital democracy. To gauge public officials’ behavioral intentions to use online policy forums on government Web sites, we examined individual and organizational factors, as well as system characteristics. We administered a survey questionnaire to Korean public officials and analyzed a total of 895 responses. Path analysis indicates that three causal variables are important in predicting public officials’ intentions to use online policy forums: perceived usefulness, attitudes toward citizen participation, and information quality. We discuss implications of this study for practices and theories of digital democracy.

Facilitating Cross-Boundary Leadership in Emerging E-Government Leaders

10.28945/2606 ◽  
2003 ◽  
Author(s):  
Elizabeth A. McDaniel
Keyword(s):  
Federal State ◽  
National Defense ◽  
Resources Management ◽  
Government Organizations ◽  
Information Resources Management ◽  
National Defense University ◽  
Government Leadership ◽  
Efficiency And Effectiveness ◽  
State And Local Government ◽  
State And Local

To achieve the vision of E-government organizations across the federal, state, and local government are challenged to improve efficiency and effectiveness, and to afford citizens the same access to information and services they have come to expect from E-business. E-government also has the potential to foster participation in governance. To achieve E-government objectives, leaders must collaborate across boundaries with their counterparts in other departments, organizations, and levels of government. In 2002, the Information Resources Management College, National Defense University began focusing on the development of cross-boundary leadership as the foundation of its new E- government Leadership Certificate.

Quality Enhancing the Continued Use of E-Government Web Sites

2011 ◽  
pp. 1328-1344 ◽  
Author(s):  
Sivaporn Wangpipatwong ◽  
Wichian Chutimaskul ◽  
Borworn Papasratorn
Keyword(s):  
Service Quality ◽  
Web Sites ◽  
Web Site ◽  
Information Quality ◽  
Site Quality ◽  
System Quality ◽  
Web Based ◽  
Government Web Sites ◽  
Quality Aspects ◽  
Continued Use

This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of e-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.

Public Administrators' Acceptance of the Practice of Digital Democracy

2011 ◽  
pp. 3150-3172
Author(s):  
Chan-Gon Kim ◽  
Marc Holzer
Keyword(s):  
Citizen Participation ◽  
Web Sites ◽  
Information Quality ◽  
Organizational Factors ◽  
Perceived Usefulness ◽  
Public Administrators ◽  
Public Officials ◽  
Digital Democracy ◽  
Government Web Sites ◽  
System Characteristics

The Internet provides a new digital opportunity for realizing democracy in public administration, and this study raises a central question: What factors determine public officials’ acceptance of the practice of digital democracy on government Web sites? We focused on online policy forums among many practices of digital democracy. To gauge public officials’ behavioral intentions to use online policy forums on government Web sites, we examined individual and organizational factors, as well as system characteristics. We administered a survey questionnaire to Korean public officials and analyzed a total of 895 responses. Path analysis indicates that three causal variables are important in predicting public officials’ intentions to use online policy forums: perceived usefulness, attitudes toward citizen participation, and information quality. We discuss implications of this study for practices and theories of digital democracy.

‘Public eyes’: Direct accountability in an information age

First Monday ◽  
2005 ◽  
Author(s):  
Albert Meijer
Keyword(s):  
Public Sector ◽  
Web Sites ◽  
Performance Indicators ◽  
Information Age ◽  
Public Organizations ◽  
The Internet ◽  
Government Organizations ◽  
Explorative Study ◽  
Government Web Sites ◽  
Sector Performance

The Internet creates interesting opportunities for citizens to call public organizations to account. Government Web sites provide information and facilitate debates on public sector performance. An explorative study in the Netherlands indicates that citizens make little use of the opportunities to call public organizations to account. Openness, however, does have a direct effect: ‘public eyes’ stimulate government organizations to score better on performance indicators and comply with formal rules.

Improving Speech and Language Services through Effective Time Management

1983 ◽  
Vol 14 (2) ◽  
pp. 86-91 ◽  
Author(s):  
Barbara W. Travers
Keyword(s):  
Time Management ◽  
Management Strategies ◽  
Federal State ◽  
Speech Language Pathologist ◽  
School Based ◽  
Work Area ◽  
Paper Work ◽  
Areas Of Concern ◽  
State And Local ◽  
Therapeutic Services

This paper presents strategies for increasing the effectiveness and efficiency of the school-based speech-language pathologist. Various time management strategies are adapted and outlined for three major areas of concern: using time, organizing the work area, and managing paper work. It is suggested that the use of such methods will aid the speech-language pathologist in coping with federal, state, and local regulations while continuing to provide quality therapeutic services.

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