Quality Enhancing the Continued Use of E-Government Web Sites

This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of e-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.

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A study on the relationships among information quality, system quality, knowledge sharing, and knowledge creation for travel web site users

10.31124/advance.13055369 ◽

2020 ◽

Author(s):

YINGYUEH SU ◽

Yen-Ku Kuo ◽

Tsung-Hsien Kuo ◽

Kuo-Cheng Kuo

Keyword(s):

Knowledge Sharing ◽

Web Sites ◽

Knowledge Creation ◽

Web Site ◽

Information Quality ◽

Quality System ◽

Equation Modeling ◽

The Internet ◽

System Quality

<p>The COVID-19 crisis has an unprecedented impact on travel industry. Although Taiwan’s borders are still remain closed to non-essential international travel, travel web sites have become more important media for Taiwan residents to search for domestic travel activities. With the prevalence of the Internet and e-commerce nowadays, they are the rapidest and most efficient channels to look for information on the latest activities and travel security information. Information quality and system quality of travel web sites are extremely important bases since they decide users’ behavior of information exchange on the platforms. Since the Internet can immediately share information, consumers’ various knowledge sharing behaviors on sites can enhance knowledge creation. This study explores the correlations among information quality, system quality, knowledge sharing, and knowledge creation of travel web sites and treats consumers who have used travel web site services in Taiwan as subjects. It collects the data and analyzes hypotheses by structural equation modeling. The findings show that information quality and system quality of travel web sites positively and significantly influence knowledge sharing. Knowledge sharing shows positive and significant predictive power on knowledge creation. Considering about the coronavirus outbreak which has a significant impact on tourism industry, the conclusion provides suggestions for travel web site management and practice, which also can further serve as important strategies for continuous updating of travel web sites.</p>

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A study on the relationships among information quality, system quality, knowledge sharing, and knowledge creation for travel web site users

10.31124/advance.13055369.v1 ◽

2020 ◽

Author(s):

YINGYUEH SU ◽

Yen-Ku Kuo ◽

Tsung-Hsien Kuo ◽

Kuo-Cheng Kuo

Keyword(s):

Knowledge Sharing ◽

Web Sites ◽

Knowledge Creation ◽

Web Site ◽

Information Quality ◽

Quality System ◽

Equation Modeling ◽

The Internet ◽

System Quality

<p>The COVID-19 crisis has an unprecedented impact on travel industry. Although Taiwan’s borders are still remain closed to non-essential international travel, travel web sites have become more important media for Taiwan residents to search for domestic travel activities. With the prevalence of the Internet and e-commerce nowadays, they are the rapidest and most efficient channels to look for information on the latest activities and travel security information. Information quality and system quality of travel web sites are extremely important bases since they decide users’ behavior of information exchange on the platforms. Since the Internet can immediately share information, consumers’ various knowledge sharing behaviors on sites can enhance knowledge creation. This study explores the correlations among information quality, system quality, knowledge sharing, and knowledge creation of travel web sites and treats consumers who have used travel web site services in Taiwan as subjects. It collects the data and analyzes hypotheses by structural equation modeling. The findings show that information quality and system quality of travel web sites positively and significantly influence knowledge sharing. Knowledge sharing shows positive and significant predictive power on knowledge creation. Considering about the coronavirus outbreak which has a significant impact on tourism industry, the conclusion provides suggestions for travel web site management and practice, which also can further serve as important strategies for continuous updating of travel web sites.</p>

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Kualitas dan Kepuasan Pengguna Terhadap Sistem Informasi Akademik Berbasis Web

Jurnal Ilmiah Akuntansi dan Bisnis ◽

10.24843/jiab.2016.v11.i02.p03 ◽

2017 ◽

pp. 84

Author(s):

I Gusti Ngurah Agung Suaryana ◽

Eka Damayanthi ◽

Lely Merkusiwati

Keyword(s):

Information System ◽

Service Quality ◽

Information Quality ◽

System Development ◽

Educational Institutions ◽

System Quality ◽

Information System Development ◽

Web Based ◽

Academic Information

The purpose of this study is to evaluate the quality of web-based academic information system in FEB Unud and its impacts to users’ satisfaction. The users of this system are students, lectures, and academic staffs of FEB Unud. This study surveys the perception of students, lectures, and staffs and their satisfaction on the quality of the Academic Information System. The quality system includes three elements, namely the information quality, the system quality, and the service quality. The quality of this web-based academic information system is expected to affect the satisfaction of the users. For FEB Unud, the result of this study is expected to give the feedback for the faculty leaders in order to take further corrective measures. For other educational institutions, the study is expected to be a model of academic information system development.

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STUDI EMPIRIK SOCIAL COMMERCE (S-COMMERCE) DARI SUDUT PANDANG KUALITAS WEBSITE

Simetris Jurnal Teknik Mesin Elektro dan Ilmu Komputer ◽

10.24176/simet.v6i1.242 ◽

2015 ◽

Vol 6 (1) ◽

pp. 89

Author(s):

Endang Supriyati

Keyword(s):

Service Quality ◽

Web 2.0 ◽

Web Site ◽

Information Quality ◽

Social Commerce ◽

System Quality ◽

System Service

ABSTRAK E-commerce berevolusi dengan mengadopsi web 2.0 yang mempunyai kapabilitas meningkatkan partisipasi pelanggan dan meningkatkan nilai ekonomi. Fenomena baru ini dikenal dengan istilah social commerce (s-commerce). Kualitas website dipengaruhi tiga hal yaitu kulitas system (system quality), kualitas layanan(service quality) dan kualitas informasi (information quality). Kualitas pelayanan yang baik dapat membantu pengguna mendapatkan kekuatan penuh dari website dengan cara mencocokan dengan harapan mereka. Kualitas informasi menunjukkan sejauh mana isi dari website tersebut tepat waktu (up date), akurat, dan lengkap.Penelitian ini bersifat empirik dengan menerapkan model kualitas website pada dua s-commerce yaitu tokopedia.com dan lazada.co.id. Metode yang digunakan adalah analisa sistemmatis, perbandingan dan observasi. Dari model yang diterapkan didapat hasil bahwa tokopedia memiliki lebih banyak atribut-atribut kualitas website. Kata kunci: s-commerce, kualitas web site, system, service, informasi.

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Continued use intention of lifestyle mobile applications: the Starbucks app in Taiwan

The Electronic Library ◽

10.1108/el-03-2019-0085 ◽

2019 ◽

Vol 37 (5) ◽

pp. 893-913 ◽

Cited By ~ 2

Author(s):

Kuo-Lun Hsiao ◽

Kuan-Yu Lin ◽

Yi-Ting Wang ◽

Chun-Hsiung Lee ◽

Zhe-Ming Zhang

Keyword(s):

Service Quality ◽

Mobile Applications ◽

Information Quality ◽

Mobile App ◽

Research Model ◽

System Quality ◽

Privacy And Security ◽

Content Type ◽

Utilitarian Value ◽

Continued Use

Purpose In recent years, the ongoing development and rapid popularization of mobile devices, not only has brought new forms of lifestyle but also has boomed a wide array of service contents, allowing users to engage in entertainment, study and other daily activities, in addition to business transactions. To explore the factors that affect users' continued use of mobile app software, this paper aims to take into account the utilitarian value and privacy, as well as security factors and intends to propose an integrated research model based on the information systems success (ISS) model. Design/methodology/approach The data for this study were collected via an online survey questionnaire. A total of 190 valid responses were used to examine the hypotheses in the research model. The casual model was assessed using partial least squares techniques. Findings The results indicated that the three quality factors (information quality, system quality and service quality) in the ISS model significantly affected satisfaction and utilitarian value. Private and security have significant negative association with utilitarian value. The results also showed that private and security did not significantly affect satisfaction. The findings also provide some directions for further research. Practical implications The results show that user's continued use of mobile app software depends upon the perceived utilitarian value and satisfaction. The quality characteristics are the three critical factors that would affect the perceived utilitarian value and satisfaction. Compared to information quality and service quality, system quality has a higher degree of positive impact, which indicates that users are more concerned about the immediate download ability and ease-of-use provided by the system. Furthermore, the research also finds that privacy and security concerns have a negative influence on the utilitarian value, showing that in the context of task-oriented IS, the perceived risk of privacy and security during the process of using mobile app software services, will negatively affect users’ perception of utilitarian value. The insights provided by this study can help mobile app developers optimize design and marketing strategies. Originality/value This study provides a better understanding of how the factors in the theories influence the continuance usage intention of life style mobile applications.

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Kuwaiti Hospital Patients’ Continuance Intention to Use Telemedical Systems in the Wake of the COVID-19 Pandemic: Survey Study Among Patients (Preprint)

10.2196/preprints.26992 ◽

2021 ◽

Author(s):

Ibtesam Almutairi

Keyword(s):

Service Quality ◽

Information Quality ◽

Survey Study ◽

Intention To Use ◽

System Quality ◽

Continuance Intention ◽

Quantitative Research Methods ◽

Patient’S Satisfaction ◽

Relationship Of ◽

The Relationship

BACKGROUND Telemedicine is a system using telecommunication technologies to diagnose, treat, and monitor patients by healthcare physicians and specialists in many developing countries such as Kuwait. Telemedicine services have proven to be successful in reporting and tracking patient records, delivering, real time monitoring, providing correct medications, and early detection of clinical decline. Covid-19 pandemic period have reinforced telemedicine system’s benefits even more in Kuwait. OBJECTIVE The objective of this study is to investigate factors influencing patients’ continuance intention to use telemedicine after the COVID-19 pandemic in the medical sector of Kuwait. METHODS The updated Delone and Maclean (2003) model was utilized to investigate the aforementioned factors. As such, this research applied quantitative research methods with a sample of 290 participants from patients in Dar Al Shifa Hospital, a private hospital in Kuwait which utilizes telemedical services called ‘Sehaty online’. The corresponding data was analyzed using SmartPLS. RESULTS The findings of this study revealed that the relationship of both telemedicine’s information quality and system quality with patient’s satisfaction are significant with (β = 0.377, t = 5.612, P < 0.001), (β = 0.295, t = 4.397, P < 0.001) respectively. While the relationship of service quality and patient’s satisfaction is not significant with (β = -0.056, t = 0.894, P > 0.05). patient’s satisfaction relationship with patients’ continuance intention to use telemedicine found to be significant with (β = 0.403, t = 8.732, P < 0.001). CONCLUSIONS It has been concluded that information quality and system quality have a positive and significant influence on patient’s satisfaction, whereas service quality has an insignificant influence on patient’s satisfaction. Also, patients’ continuance intention to use telemedicine is found to be significantly impacted by their satisfaction.

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Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality

Open Engineering ◽

10.1515/eng-2020-0003 ◽

2020 ◽

Vol 10 (1) ◽

pp. 282-293

Author(s):

Ford Lumban Gaol ◽

Intan Puryasana ◽

Tokuro Matsuo

Keyword(s):

Service Quality ◽

Enterprise Resource Planning ◽

Information Quality ◽

Resource Planning ◽

System Quality ◽

Erp System ◽

Implementation Team ◽

Chemical Company ◽

Chemical Companies ◽

It Application

AbstractThis study is aimed to analyze success of the Enterprise Resource Planning (ERP) System Merging in Chemical Company Singapore that acquired two companies. The success component of ERP system success is using DeLone and McLean success model with qualitative method. The research methodology used detail interview with project implementation team, ERP consultants (8 informants) to get more detail from ERP system merging with information and collected supporting data from the ERP system itself. The result shows that ERP System Merging succeed to increase the system quality of Chemical Company which acquired two companies into one ERP system. It was depicted by the increment of easiness on using the system. The information much more integrated and accurate after the ERP system merging. Meanwhile service quality was increased because of all incidents now monitored in one efficient log system and handled by experienced IT application support team.

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Analisis Pengaruh System Quality, Information Quality, Service Quality Terhadap Net Benefit Pada SI-PMB

Jurnal Sisfokom (Sistem Informasi dan Komputer) ◽

10.32736/sisfokom.v10i2.1150 ◽

2021 ◽

Vol 10 (2) ◽

pp. 259-263

Author(s):

Agustinus Suradi ◽

Marina Windarti ◽

Syams Kurnaiawan Hidayat

Keyword(s):

Service Quality ◽

Information Quality ◽

Partial Least Square ◽

Least Square ◽

Quality Information ◽

Quality Service ◽

System Quality ◽

Net Benefit ◽

Is Success

Strategi pengembangan sistem informasi perlu dievaluasi untuk mendukung keberhasilan dan kualitas layanan sistem informasi penerimaan mahasiswa baru. Ada ketidakpuasan pengguna SI-PMB dalam mendapatkan informasi yang mereka inginkan. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas informasi, kualitas sistem, kualitas layanan terhadap manfaat bersih SI-PMB. Model DeLone McLean IS Success digunakan dalam penelitian ini, dengan komponen variabel: kualitas informasi, kualitas sistem dan kualitas layanan. Analisis data menggunakan model struktural dengan alat analisis Partial Least Square. Hasil penelitian ini menunjukkan bahwa tidak terdapat hubungan yang positif dan signifikan antara variabel kualitas informasi dengan kepuasan pengguna nilai statistik T sebesar 0,426. Ada hubungan yang positif dan signifikan antara variabel kualitas sistem dan kepuasan pengguna dengan statistik T 3,103. Terdapat hubungan yang positif dan signifikan antara variabel kualitas pelayanan dengan kepuasan pengguna, nilai T statistic sebesar 2,604. Hubungan antara variabel kepuasan pengguna dan manfaat bersih, nilai statistik t sebesar 9,294 menyatakan bahwa terdapat hubungan yang positif dan signifikan antara variabel kepuasan pengguna dengan manfaat bersih.

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PERBANDINGAN TINGKAT KEPUASAN KUALITAS PROSES E-COMMERCE PADA PELANGGAN TRAVELOKA.COM

Jurnal Riset Manajemen dan Bisnis ◽

10.21460/jrmb.2017.122.288 ◽

2018 ◽

Vol 12 (2) ◽

pp. 81

Author(s):

Indri Irma Oktaviani ◽

Reza Widhar Pahlevi

Keyword(s):

Multivariate Analysis ◽

Service Quality ◽

Analysis Of Variance ◽

Perceived Control ◽

Information Quality ◽

Quality Information ◽

System Quality ◽

Multivariate Analysis Of Variance ◽

Anova Analysis ◽

Perceived Enjoyment

ABSTRACTThe purpose of this paper is to examine quality satisfaction between transactional and relationalcustomers in process e-commerce on Traveloka.com. Transactional customers are defined as the newcustomers or the customers who may remain with the firm for a short time and may demonstrate defection behavior. Relational customers represent the customers who stay longer with the firm and have a very low probability of defecting. Quality satisfaction in this study is defined as customer satisfaction with system quality, information quality, service quality, perceived control, and perceived enjoyment. Business transactions over the internet or better known by the term e-commerce is not a new phenomenon in the business world. This research is a quantitative research using descriptivestatistical analysis techniques, MANOVA (Multivariate Analysis of Variance), and TWO WAY ANOVA (Analysis of Variance) conducted to test the study hypothesis. The samples include 60 persons who used Traveloka.com and have experienced on it in Indonesia. Result show that relational customers more satisfy with system quality, information quality, dan service quality than transactional customers. Moreover, perceived control and perceived enjoyment strengthen qualitysatisfaction of transactional and relational customers.Keywords : Eletronic Commerce (e-commerce), Quality Satisfaction, Transactional Customers, Relational CustomersABSTRAKPenelitian ini bertujuan untuk mengetahui perbandingan kepuasan kualitasantara pelanggan transaksional dan relasional dalam proses e-commerce pada Traveloka.com. Pelanggan transaksional yaitu pelanggan baru atau pelanggan yang mungkin ingat dengan perusahaan untuk waktu yang singkat dan dapat menunjukkan perilaku untuk beralih dari perusahaan.Pelanggan relasional mewakili pelanggan yang setia dengan perusahaan dan memiliki probabilitas sangat rendah untuk beralih.Kepuasan kualitas dalam penelitian ini didefinisikan sebagai kepuasan pelanggan terhadap kualitas sistem, kualitas informasi, kualitas layanan, kontrol yang dirasakan, dan kesenangan yangdirasakan. Transaksi bisnis melalui internet atau yang lebih dikenal dengan istilah e-commerce bukan menjadi suatu fenomena baru di dunia bisnis. Penelitian ini merupakan penelitian kuantitatif menggunakan teknik analisis statistik deskriptif, MANOVA (Multivariate Analysis of Variance), dan TWO WAY ANOVA (Analysis of Variance) digunakan untuk menguji hipotesis penelitian. Responden dalam penelitian ini sebanyak 60 orang yaitu pelanggan yang mempunyai pengalamanmenggunakan Traveloka.com di seluruh Indonesia.Hasil penelitian ini menunjukkan bahwa pelanggan relasional lebih puas dengan kualitas sistem, kualitas informasi, dan kualitas layanan daripada pelanggan transaksional; kontrol yang dirasakan serta kesenangan yang dirasakan memperkuat kepuasan kualitas pelanggan relasional dan pelanggan transaksional.

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