The Utilization of Online Policy Forums on Government Web sites and the Practice of Digital Democracy

2008 ◽  
pp. 268-298 ◽  
Author(s):  
Chan-Gon Kim ◽  
Marc Holzer
Keyword(s):  
Citizen Participation ◽  
Web Sites ◽  
Information Quality ◽  
Organizational Factors ◽  
Perceived Usefulness ◽  
Central Question ◽  
Public Officials ◽  
Digital Democracy ◽  
Government Web Sites ◽  
System Characteristics

The Internet provides a new digital opportunity for realizing democracy in public administration, and this study raises a central question: What factors determine public officials’ acceptance of the practice of digital democracy on government Web sites? We focused on online policy forums among many practices of digital democracy. To gauge public officials’ behavioral intentions to use online policy forums on government Web sites, we examined individual and organizational factors, as well as system characteristics. We administered a survey questionnaire to Korean public officials and analyzed a total of 895 responses. Path analysis indicates that three causal variables are important in predicting public officials’ intentions to use online policy forums: perceived usefulness, attitudes toward citizen participation, and information quality. We discuss implications of this study for practices and theories of digital democracy.

Public Administrators' Acceptance of the Practice of Digital Democracy

2008 ◽  
pp. 854-872
Author(s):  
Chan-Gon Kim ◽  
Marc Holzer
Keyword(s):  
Citizen Participation ◽  
Web Sites ◽  
Information Quality ◽  
Organizational Factors ◽  
Perceived Usefulness ◽  
Public Administrators ◽  
Public Officials ◽  
Digital Democracy ◽  
Government Web Sites ◽  
System Characteristics

The Internet provides a new digital opportunity for realizing democracy in public administration, and this study raises a central question: What factors determine public officials’ acceptance of the practice of digital democracy on government Web sites? We focused on online policy forums among many practices of digital democracy. To gauge public officials’ behavioral intentions to use online policy forums on government Web sites, we examined individual and organizational factors, as well as system characteristics. We administered a survey questionnaire to Korean public officials and analyzed a total of 895 responses. Path analysis indicates that three causal variables are important in predicting public officials’ intentions to use online policy forums: perceived usefulness, attitudes toward citizen participation, and information quality. We discuss implications of this study for practices and theories of digital democracy.

Public Administrators' Acceptance of the Practice of Digital Democracy

2011 ◽  
pp. 3150-3172
Author(s):  
Chan-Gon Kim ◽  
Marc Holzer
Keyword(s):  
Citizen Participation ◽  
Web Sites ◽  
Information Quality ◽  
Organizational Factors ◽  
Perceived Usefulness ◽  
Public Administrators ◽  
Public Officials ◽  
Digital Democracy ◽  
Government Web Sites ◽  
System Characteristics

The Internet provides a new digital opportunity for realizing democracy in public administration, and this study raises a central question: What factors determine public officials’ acceptance of the practice of digital democracy on government Web sites? We focused on online policy forums among many practices of digital democracy. To gauge public officials’ behavioral intentions to use online policy forums on government Web sites, we examined individual and organizational factors, as well as system characteristics. We administered a survey questionnaire to Korean public officials and analyzed a total of 895 responses. Path analysis indicates that three causal variables are important in predicting public officials’ intentions to use online policy forums: perceived usefulness, attitudes toward citizen participation, and information quality. We discuss implications of this study for practices and theories of digital democracy.

Citizen Consultaions via Government Web Sites

2011 ◽  
pp. 163-168
Author(s):  
M. Holzer ◽  
R. W. Schwester
Keyword(s):  
Decision Making ◽  
Service Delivery ◽  
Citizen Participation ◽  
Web Sites ◽  
The Internet ◽  
Government Officials ◽  
Web Based ◽  
Government Web Sites ◽  
Decision Making Processes ◽  
Traditional Structures

Cynicism toward government is largely a function of trust and social capital (Berman 1997; Putnam 2000). The relationship between government and its citizens has been strained. First, some citizens cynically feel as though government officials abuse their powers in the interest of self-aggrandizement; second, citizens often feel disconnected from government; third, government service delivery is frequently portrayed as inadequate. Administrative strategies to reverse these perceptions typically emphasize the benefits of government and improved service delivery. Some go further, offering individuals a means of influencing public policy and government decision-making, as opposed to traditional structures and cultures of policymaking that minimize citizen input. The Internet is a potentially powerful means for citizen consultation, and may help cultivate a governmental landscape in which information is more accessible, people feel more connected to government, and citizens are better able to participate in political and decision-making processes. This article examines the Internet as a consultative medium, whereby emphasis is placed on government efforts to use Web-based applications as a means of promoting meaningful citizen participation.

Quality Enhancing the Continued Use of E-Government Web Sites

2011 ◽  
pp. 20-36 ◽  
Author(s):  
Sivaporn Wangpipatwong ◽  
Wichian Chutimaskul ◽  
Borworn Papasratorn
Keyword(s):  
Service Quality ◽  
Web Sites ◽  
Web Site ◽  
Information Quality ◽  
Site Quality ◽  
System Quality ◽  
Web Based ◽  
Government Web Sites ◽  
Quality Aspects ◽  
Continued Use

This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of e-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.

Citizen Consultaions via Government Web Sites

2011 ◽  
pp. 2867-2874
Author(s):  
Mark Holzer ◽  
Richard W. Schwester
Keyword(s):  
Decision Making ◽  
Service Delivery ◽  
Citizen Participation ◽  
Web Sites ◽  
The Internet ◽  
Government Officials ◽  
Web Based ◽  
Government Web Sites ◽  
Decision Making Processes ◽  
Traditional Structures

Cynicism toward government is largely a function of trust and social capital (Berman 1997; Putnam 2000). The relationship between government and its citizens has been strained. First, some citizens cynically feel as though government officials abuse their powers in the interest of self-aggrandizement; second, citizens often feel disconnected from government; third, government service delivery is frequently portrayed as inadequate. Administrative strategies to reverse these perceptions typically emphasize the benefits of government and improved service delivery. Some go further, offering individuals a means of influencing public policy and government decision-making, as opposed to traditional structures and cultures of policymaking that minimize citizen input. The Internet is a potentially powerful means for citizen consultation, and may help cultivate a governmental landscape in which information is more accessible, people feel more connected to government, and citizens are better able to participate in political and decision-making processes. This article examines the Internet as a consultative medium, whereby emphasis is placed on government efforts to use Web-based applications as a means of promoting meaningful citizen participation.

Web Site Quality and Usability in E-Commerce

2011 ◽  
pp. 969-982
Author(s):  
Mei Cao ◽  
Qingyu Zhang
Keyword(s):  
Technology Acceptance ◽  
Web Sites ◽  
Interface Design ◽  
Information Quality ◽  
Reasoned Action ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Site Quality ◽  
Information Systems Success ◽  
Acceptance Model

Web sites are being widely deployed commercially; however, the factors that affect the customer’s perception on the quality and acceptance of Web sites are unclear. Through a literature review on information systems success, ServQual, and trust, this chapter examines and integrates four sets of factors to capture the quality of e-commerce Web sites: system quality (functionality), information quality (content), service quality, and attractor. Based on the Technology Acceptance Model in comparison with the Theory of Reasoned Action and the theory of Human-Computer Interaction/Usability, a framework is developed relating the Web quality to customers’ beliefs (perceived usefulness and ease of use of the site), attitudes (preferences for the site), and intentions (to revisit the site). A guideline for Web interface design is proposed for Web designers and managers.

E-Government and Opportunities for Participation

2010 ◽  
pp. 56-74 ◽  
Author(s):  
J. Ramon Gil-Garcia ◽  
Fernando González Miranda
Keyword(s):  
Citizen Participation ◽  
Web Sites ◽  
Information Technologies ◽  
Communication Channels ◽  
Administrative Reform ◽  
Electronic Government ◽  
Government Web Sites ◽  
Mexican State ◽  
Efficiency And Effectiveness ◽  
Powerful Strategy

Electronic government has been considered a powerful strategy for administrative reform. Identified benefits from e-government are numerous and range from efficiency and effectiveness to transparency and democratic participation. However, only a few studies focus on the potential of information technologies (IT) to promote citizen participation in government affairs. This participation could be conceptualized in many different ways, from the possibility of submitting a request or question to actively participating in decision-making and voting online. In some developing countries, opportunities for citizen participation are still very limited and information technologies have the potential to expand these communication channels. Based on an analysis of the 32 state portals in Mexico, this chapter proposes an index of citizen participation opportunities, ranks the portals according to this index, and explores some of the determinants of the availability of these participation opportunities through the case of the Mexican state of Michoacán. We argue that assessing the different channels for citizen participation available through e-government Web sites is an important first step for understanding the relationships between government and citizens. Citizen initiated contacts and participation cannot exist if communication channels are limited or nonexistent.

Web Site Quality and Usability in E-Commerce

2011 ◽  
pp. 107-124 ◽  
Author(s):  
Mei Cao ◽  
Qingyu Zhang
Keyword(s):  
Technology Acceptance ◽  
Web Sites ◽  
Interface Design ◽  
Information Quality ◽  
Reasoned Action ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Site Quality ◽  
Information Systems Success ◽  
Acceptance Model

Web sites are being widely deployed commercially; however, the factors that affect the customer’s perception on the quality and acceptance of Web sites are unclear. Through a literature review on information systems success, ServQual, and trust, this chapter examines and integrates four sets of factors to capture the quality of e-commerce Web sites: system quality (functionality), information quality (content), service quality, and attractor. Based on the Technology Acceptance Model in comparison with the Theory of Reasoned Action and the theory of Human-Computer Interaction/Usability, a framework is developed relating the Web quality to customers’ beliefs (perceived usefulness and ease of use of the site), attitudes (preferences for the site), and intentions (to revisit the site). A guideline for Web interface design is proposed for Web designers and managers.

Quality Enhancing the Continued Use of E-Government Web Sites

2011 ◽  
pp. 1328-1344 ◽  
Author(s):  
Sivaporn Wangpipatwong ◽  
Wichian Chutimaskul ◽  
Borworn Papasratorn
Keyword(s):  
Service Quality ◽  
Web Sites ◽  
Web Site ◽  
Information Quality ◽  
Site Quality ◽  
System Quality ◽  
Web Based ◽  
Government Web Sites ◽  
Quality Aspects ◽  
Continued Use

This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of e-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.

Effectiveness of E-Government Online Services in Australia

2011 ◽  
pp. 2139-2162
Author(s):  
Xuetao Guo ◽  
Jie Lu
Keyword(s):  
Web Sites ◽  
Information Quality ◽  
Federal State ◽  
Online Services ◽  
Government Organizations ◽  
Effective Strategies ◽  
Government Web Sites ◽  
State And Local ◽  
Data Collections ◽  
User Perspectives

Electronic government (e-government) breaks down the barrier of distance and time, and offers the potential for government to better deliver its contents and services, and interact with citizens and businesses. Australia has been recognized as one of e-government leaders internationally. All the three levels (federal, state and local) of Australian government organizations have increasingly embraced e-government. With few years of e-government practices in Australia, it is critical to evaluate the current applications and explore more effective strategies for the next phase of e-government. This study aims to identify what factors affect the effectiveness of Australian e-government online services. In the study, a research model is proposed and data collections are completed based on two questionnaire-based surveys from internal and external users of Australian e-government Web sites respectively. Furthermore, data analyses are conducted to test proposed hypotheses. The findings show that Web presence quality and information quality influence effectiveness of e-government online services more than system quality from user perspectives. Several recommendations and future trends are also presented in the chapter.

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