The Social Shaping of Transformational Government

2009 ◽  
pp. 1-14 ◽  
Author(s):  
Vincent Homburg
Keyword(s):  
Criminal Justice ◽  
Public Sector ◽  
Public Service ◽  
Power Structures ◽  
Path Dependencies ◽  
Professional Norms ◽  
The Social ◽  
Transformational Government ◽  
Social Shaping ◽  
The Uk

Public Sector Transformation initiatives do not exist within a vacuum. This chapter analyzes how Public Service Transformation initiatives are intrinsically linked with the values, norms, informal rules, and taken for granted beliefs (in short: institutions) that characterize the context in which the initiatives are introduced. Using two case studies (describing the Criminal Justice System in the UK and social security in Belgium and The Netherlands) it is exemplified how Public Service Transformation initiatives sometimes transform institutions, whereas at the same time, institutions, through judicial and professional norms, and through power structures and path dependencies, shape ways in which technologies are designed and used in specific practices. The chapter argues for a better understanding of the working of institutions in specific Public Sector Transformation initiatives, in order to be better able to deal with the difficulties, contradictions, and sometimes mindboggling features of Public Sector Transformation.

Enterprising Professionals

2004 ◽  
Vol 5 (1) ◽  
pp. 15-24 ◽  
Author(s):  
Laurie Cohen ◽  
Gill Musson ◽  
Joanne Duberley
Keyword(s):  
Public Sector ◽  
Social Relations ◽  
Customer Orientation ◽  
Policy Changes ◽  
Medical Practitioners ◽  
The Social ◽  
Financial Consequences ◽  
Working Practices ◽  
The Uk ◽  
General Medical Practitioners

The last 20 years have heralded a fundamental change in approach towards the UK public sector. Successive governments have enacted policy changes aimed at bringing public services closer to the market. This paper examines how this re-framing has been experienced by public sector scientists and general medical practitioners. Whereas for scientists the concept of the customer was seen to describe adequately the social relations and financial consequences embedded in their work, GPs were largely more resistant to the label. The evidence presented reveals the diversity of ‘customers’ faced by these scientists and GPs, and their wide-ranging and sometimes contradictory needs and expectations. This increased customer orientation is seen to have implications for GPs' and scientists' working practices and their sense of professional expertise.

IT Governance in the Public Sector in a Developing Country

2009 ◽  
pp. 452-486 ◽  
Author(s):  
Edephonce N. Nfuka ◽  
Lazar Rusu
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Developing Country ◽  
Public Service ◽  
It Governance ◽  
Public Service Delivery ◽  
The Public ◽  
Use Of Technology ◽  
Governance Practices ◽  
Transformational Government

This chapter focuses on IT governance in the public sector organizations in a developing country like Tanzania. Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations’ strategies and objectives. This pervasive use of technology has caused a critical dependency on IT that calls for a specific focus on IT governance. In this chapter, we provide its overview and, based on the analysis of five case studies indicate the current practices, problems, and consequences in the Tanzanian public sector environment. Moreover, we reveal twelve key issues to consider for effective IT governance together with the trends and future research in improving ICT-enabled transformational government in public service delivery in this environment. In this context, the chapter contributes to an understanding of the IT governance practices and related ICT-enabled transformational government issues and complexities involved in the transformational phase for better public service delivery in a developing country like Tanzania.

scholarly journals Workplace pensions and remuneration in the public and private sectors in the UK

2016 ◽  
Vol 237 ◽  
pp. R30-R37 ◽  
Author(s):  
Jonathan Cribb ◽  
Carl Emmerson
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Public Service ◽  
Defined Benefit ◽  
Public And Private ◽  
The Public ◽  
Public Sector Reforms ◽  
The Uk ◽  
Workplace Pensions ◽  
Defined Benefit Pensions

We estimate the changing value of workplace pensions in the UK and incorporate their value into an estimate of the public sector pay differential. Falling pension membership in the private sector and growing value of public service pensions led to a significant increase in the estimated public sector pay differential from 1997 to 2009, even though headline pay grew faster in the private sector. From 2009 to 2012, although pay grew faster in the public sector, reforms to public service defined benefit pensions, particularly indexation to the CPI rather than RPI, significantly reduced the public pay differential.

Wider applications for Lean

2014 ◽  
Vol 63 (5) ◽  
pp. 550-568 ◽  
Author(s):  
Nicola Bateman ◽  
Peter Hines ◽  
Peter Davidson
Keyword(s):  
Public Sector ◽  
Public Service ◽  
High Volume ◽  
Royal Air Force ◽  
Content Type ◽  
Lean Principles ◽  
The Public ◽  
Lean Enterprise ◽  
Wide Range ◽  
The Uk

Purpose – The lean enterprise model has been adopted in a wide range of industries beyond its origins in the motor industry. To achieve this there has been a considerable extension of the lean concept outside high-volume repetitive manufacture. The purpose of this paper is to present an in-depth study of the application of lean within the British Royal Air Force. It offers a number of new insights which have implications for the future development and adoption of lean in service contexts, and the public sector in particular. Design/methodology/approach – To illustrate the issues of application of lean outside automotive, this paper considers the adoption of the lean concept by the Tornado joint integrated project team within the UK Ministry of Defence. A review of methods of application of lean used within Tornado are studied. The paper considers how the fundamental principles of lean apply in this environment and how, considering these principles, methods of implementation should be modified. Findings – This paper finds that the five lean fundamental principles apply in Tornado but they need to considered specifically within the public service context particularly the pull principle. Hence the authors offer three propositions relating to the use of the lean principles of value, waste, flow and pull in the public sector, and one for perfection only relating to military organisations. Originality/value – This paper makes an important contribution by demonstrating that lean can be successfully applied, in a public service context, with only modest modifications to its core principles, principally about how customer demand (pull) is managed. The implication of this finding demonstrates that to be adopted successfully, lean must be adapted to its context and the lean principles need to be reviewed too.

Outcomes-based contracts in the UK public sector

2020 ◽  
pp. 31-46
Author(s):  
Chris Fox ◽  
Kevin Albertson
Keyword(s):  
Public Sector ◽  
Service Provider ◽  
Social Impact ◽  
Social Innovation ◽  
Innovation Process ◽  
Working Capital ◽  
Incentive Structures ◽  
The Social ◽  
Social Impact Bonds ◽  
The Uk

A major innovation in public sector commissioning in recent years is the recourse of the state to so called ‘Outcomes-based Contracts’ particularly Payment by Results (PbR) in the UK. A PbR contract contains three elements, a commissioner, a service provider and an outcomes metric. The outcomes metrics is designed, in theory, to align the incentive structures of the commissioner and the service delivery agency so as to achieve efficient results. Thus, PbR is theorised to allow public commissioners to pay a provider of services on the basis of specified outcomes achieved rather than the inputs or outputs delivered. A related innovation is that of Social Impact Bonds (SIBs). SIBs are distinguished from PbR contracts in that they supposedly allow financiers to contribute to the social innovation process by providing working capital. The return on the SIB is calculated using PbR methodology. Compared to a PbR contract, the SIB contract seeks to align the incentive structures, not only of commissioners and providers, but also financiers through an appropriate metrics-based payments scheme. PbR and SIBs have been referred to as key tools for delivering change. In this chapter we set out the theoretical and practical challenges arising from the development and application of PbR and SIBs and consider the evidence of their efficacy or otherwise.

The Sociotechnical Nature of Mobile Computing Work

2007 ◽  
pp. 152-171
Author(s):  
Steve Sawyer ◽  
Andrea Tapia
Keyword(s):  
United States ◽  
Criminal Justice ◽  
Mobile Computing ◽  
The United States ◽  
Third Generation ◽  
Social Informatics ◽  
Web Based ◽  
Social Shaping Of Technology ◽  
The Social ◽  
Social Shaping

In this paper we discuss the sociotechnical nature of mobile computing as used by three policing agencies within the United States. Mobile devices, access and service was provided via a third generation wireless network to a focal application, Pennsylvania’s Justice NETwork (JNET), a secure web-based portal connecting authorized users to a set of 23 federated criminal justice and law enforcement databases via a query-based interface. In this study we conceptualize mobility and policing as a sociotechnical ensemble that builds on the social-shaping of technology perspective and the tradition of sociotechncial theorizing focusing on the co-design of work practices and technologies to support work. Drawing from the social informatics tradition, we turn a critical, empirical, and contextual lens on the practices of mobility and work. Our analysis of the data leads us to find that the social and the technical are still separate in this mobile work context. This simple view of social and technical as related, but distinct, often leads to problems with collecting and interpreting evidence of ICT-based system’s design and use. We further note this over-simplification of sociotechnical action is likely to continue unless more viable analytic approaches are developed and the assumptions of the current techno-determinist approaches challenged more explicitly.

From Traditional to Innovative Multi-Stakeholder Mutuals

2017 ◽  
Author(s):  
Ruth Yeoman
Keyword(s):  
Organizational Change ◽  
Public Sector ◽  
Affordable Housing ◽  
Public Service ◽  
Service Worker ◽  
Transition Experiences ◽  
Multi Stakeholder ◽  
The Uk

The UK Coalition Government’s public-sector transformation initiatives produced a growing number of public-service mutuals. Despite this, there is little understanding of the transition experiences of such organizations, and associated processes of organizational change. This chapter describes the case of Rochdale Boroughwide Housing (RBH), an affordable housing provider, and now a dual constituency mutual, jointly owned by staff and tenants. A key characteristic of the change was the need for individuals to craft new self-identities by holding in tension the identity of being a co-owner with that of being a public-service worker or tenant. Smith and Graetz’s (2011) ‘paradox management’ was used to investigate new values arising from the proliferation of dualities. Although the stresses of change were not avoided, the co-owners of RBH created new capabilities with the potential to, not only sustain the organization, but also increase the resilience and innovative capacities of the communities it exists to serve.

IMPROVING THE QUALITY OF PUBLIC SERVICE IN THE SOCIAL PROTECTION INSTITUTIONS AS A FACTOR OF SOCIAL AND ECONOMIC DEVELOPMENT OF REGION

10.12737/7738 ◽  
2014 ◽  
Vol 9 (4) ◽  
pp. 35-39
Author(s):  
Кузнецов ◽  
Viktor Kuznetsov ◽  
Судаева ◽  
Zhanna Sudaeva
Keyword(s):  
Economic Development ◽  
Public Sector ◽  
Public Service ◽  
Social Protection ◽  
Customer Focus ◽  
The Social ◽  
Social And Economic Development ◽  
Positive Results

An analysis of customer focus was carried out when using the “single window” in relation to public sector institutions. The positive results from the organization of the reception and service were revealed during the application of “single window” principle.

scholarly journals The entrepreneurial state: service exports in healthcare and criminal justice

2017 ◽  
Vol 33 (1) ◽  
pp. 18-35 ◽  
Author(s):  
Neil Lunt
Keyword(s):  
Criminal Justice ◽  
Public Sector ◽  
Public Service ◽  
State Service ◽  
Export Activity ◽  
Policy Sector

This article analyses an overlooked element of public service marketisation, examining overseas export activity within healthcare and criminal justice. It explores the drivers, strategies, opportunities and risks of such activities, and the differences across policy sector. Focussing on contrasting experiences is an opportunity to understand the complex and differentiated operational and structural environments within which this form of “public entrepreneurialism” is expressed. There is a gap in our understanding of such developments and their promotion within the context of austerity. The paper discusses the implications of the entrepreneurial state for public sector reputation.

Sign in / Sign up

Export Citation Format

Share Document