From Traditional to Innovative Multi-Stakeholder Mutuals

2017 ◽  
Author(s):  
Ruth Yeoman
Keyword(s):  
Organizational Change ◽  
Public Sector ◽  
Affordable Housing ◽  
Public Service ◽  
Service Worker ◽  
Transition Experiences ◽  
Multi Stakeholder ◽  
The Uk

The UK Coalition Government’s public-sector transformation initiatives produced a growing number of public-service mutuals. Despite this, there is little understanding of the transition experiences of such organizations, and associated processes of organizational change. This chapter describes the case of Rochdale Boroughwide Housing (RBH), an affordable housing provider, and now a dual constituency mutual, jointly owned by staff and tenants. A key characteristic of the change was the need for individuals to craft new self-identities by holding in tension the identity of being a co-owner with that of being a public-service worker or tenant. Smith and Graetz’s (2011) ‘paradox management’ was used to investigate new values arising from the proliferation of dualities. Although the stresses of change were not avoided, the co-owners of RBH created new capabilities with the potential to, not only sustain the organization, but also increase the resilience and innovative capacities of the communities it exists to serve.

The Social Shaping of Transformational Government

2009 ◽  
pp. 1-14 ◽  
Author(s):  
Vincent Homburg
Keyword(s):  
Criminal Justice ◽  
Public Sector ◽  
Public Service ◽  
Power Structures ◽  
Path Dependencies ◽  
Professional Norms ◽  
The Social ◽  
Transformational Government ◽  
Social Shaping ◽  
The Uk

Public Sector Transformation initiatives do not exist within a vacuum. This chapter analyzes how Public Service Transformation initiatives are intrinsically linked with the values, norms, informal rules, and taken for granted beliefs (in short: institutions) that characterize the context in which the initiatives are introduced. Using two case studies (describing the Criminal Justice System in the UK and social security in Belgium and The Netherlands) it is exemplified how Public Service Transformation initiatives sometimes transform institutions, whereas at the same time, institutions, through judicial and professional norms, and through power structures and path dependencies, shape ways in which technologies are designed and used in specific practices. The chapter argues for a better understanding of the working of institutions in specific Public Sector Transformation initiatives, in order to be better able to deal with the difficulties, contradictions, and sometimes mindboggling features of Public Sector Transformation.

scholarly journals Workplace pensions and remuneration in the public and private sectors in the UK

2016 ◽  
Vol 237 ◽  
pp. R30-R37 ◽  
Author(s):  
Jonathan Cribb ◽  
Carl Emmerson
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Public Service ◽  
Defined Benefit ◽  
Public And Private ◽  
The Public ◽  
Public Sector Reforms ◽  
The Uk ◽  
Workplace Pensions ◽  
Defined Benefit Pensions

We estimate the changing value of workplace pensions in the UK and incorporate their value into an estimate of the public sector pay differential. Falling pension membership in the private sector and growing value of public service pensions led to a significant increase in the estimated public sector pay differential from 1997 to 2009, even though headline pay grew faster in the private sector. From 2009 to 2012, although pay grew faster in the public sector, reforms to public service defined benefit pensions, particularly indexation to the CPI rather than RPI, significantly reduced the public pay differential.

Wider applications for Lean

2014 ◽  
Vol 63 (5) ◽  
pp. 550-568 ◽  
Author(s):  
Nicola Bateman ◽  
Peter Hines ◽  
Peter Davidson
Keyword(s):  
Public Sector ◽  
Public Service ◽  
High Volume ◽  
Royal Air Force ◽  
Content Type ◽  
Lean Principles ◽  
The Public ◽  
Lean Enterprise ◽  
Wide Range ◽  
The Uk

Purpose – The lean enterprise model has been adopted in a wide range of industries beyond its origins in the motor industry. To achieve this there has been a considerable extension of the lean concept outside high-volume repetitive manufacture. The purpose of this paper is to present an in-depth study of the application of lean within the British Royal Air Force. It offers a number of new insights which have implications for the future development and adoption of lean in service contexts, and the public sector in particular. Design/methodology/approach – To illustrate the issues of application of lean outside automotive, this paper considers the adoption of the lean concept by the Tornado joint integrated project team within the UK Ministry of Defence. A review of methods of application of lean used within Tornado are studied. The paper considers how the fundamental principles of lean apply in this environment and how, considering these principles, methods of implementation should be modified. Findings – This paper finds that the five lean fundamental principles apply in Tornado but they need to considered specifically within the public service context particularly the pull principle. Hence the authors offer three propositions relating to the use of the lean principles of value, waste, flow and pull in the public sector, and one for perfection only relating to military organisations. Originality/value – This paper makes an important contribution by demonstrating that lean can be successfully applied, in a public service context, with only modest modifications to its core principles, principally about how customer demand (pull) is managed. The implication of this finding demonstrates that to be adopted successfully, lean must be adapted to its context and the lean principles need to be reviewed too.

Policy Instrumentation: The Object of Service Design in Policy Making

Design Issues ◽  
2021 ◽  
Vol 37 (3) ◽  
pp. 89-100
Author(s):  
Helena Polati Trippe
Keyword(s):  
Organizational Change ◽  
Public Sector ◽  
Service Delivery ◽  
Public Service ◽  
Policy Making ◽  
Policy Design ◽  
Policy Instruments ◽  
Service Design ◽  
Government Action ◽  
Public Sector Efficiency

Abstract Service design, as a practice and an area of research, has been at the forefront of the debates surrounding innovation, technology, and organizational change. More recently, service design is deployed as a means to drive public sector efficiency and address the growing complexity of public service delivery. This article examines the application of service design to policy making in order to situate service design at the intersection of research on public services, design, and policy design. Furthermore, it will explore how conceiving of policy instruments as design artifacts might provide a way to think about the object of policy design and government action.

scholarly journals Public service media in the age of SVoDs: A comparative study of PSM strategic responses in Flanders, Italy and the UK

2021 ◽  
pp. 016344372097290
Author(s):  
Alessandro D’Arma ◽  
Tim Raats ◽  
Jeanette Steemers
Keyword(s):  
New Media ◽  
Public Service ◽  
Government Support ◽  
Market Size ◽  
Online Video ◽  
Competitive Displacement ◽  
Strategic Responses ◽  
Streaming Services ◽  
The Uk ◽  
Different Levels

Netflix and other transnational online video streaming services are disrupting long-established arrangements in national television systems around the world. In this paper we analyse how public service media (PSM) organisations (key purveyors of societal goals in broadcasting) are responding to the fast-growing popularity of these new services. Drawing on Philip Napoli’s framework for analysing strategic responses by established media to threats of competitive displacement by new media, we find that the three PSM organisations in our study exhibit commonalities. Their responses have tended to follow a particular evolution starting with different levels of complacency and resistance before settling into more coherent strategies revolving around efforts to differentiate PSM offerings, while also diversifying into activities, primarily across new platforms, that mimic SVoD approaches and probe production collaborations. Beyond these similarities, however, we also find that a range of contextual factors (including path-dependency, the role and status of PSM in each country, the degree of additional government support, cultural factors and market size) help explain nuances in strategic responses between our three cases.

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