A Human Factors View of the Digital Divide

2010 ◽  
pp. 606-629
Author(s):  
Kayenda T. Johnson ◽  
Tonya L. Smith-Jackson
Keyword(s):  
Human Factors ◽  
Digital Divide ◽  
Interface Design ◽  
Hispanic Americans ◽  
The United States ◽  
Computer Interface ◽  
Cultural Backgrounds ◽  
User Groups ◽  
User Learning ◽  
Interface Metaphor

This chapter addresses a problem that centers on the persistent disparities in computer use and access among citizens of varying cultural backgrounds. The chapter begins with discussion about the digital divide among ethnic minorities, particularly African-Americans and Hispanic-Americans (Latinos), in the United States. This chapter defines “access” as having a computer interface that facilitates user learning. One proposed human factors intervention for this problem of access is in recognizing and accounting for culture’s influence on cognition. This discussion is grounded in the development and employment of computer interface metaphor designs that are culturally valid for target user groups. We also provide examples of challenges that users may encounter when inappropriate interface metaphor are built into a computer interface design. Finally, the chapter highlights various human factors interventions and considerations that will provide a pathway to achieving greater levels of e-inclusivity and for providing citizens with equitable access to information.

A Human Factors View of the Digital Divide

2013 ◽  
pp. 1510-1532
Author(s):  
Kayenda T. Johnson ◽  
Tonya L. Smith-Jackson
Keyword(s):  
Human Factors ◽  
Digital Divide ◽  
Interface Design ◽  
Hispanic Americans ◽  
The United States ◽  
Computer Interface ◽  
Cultural Backgrounds ◽  
User Groups ◽  
User Learning ◽  
Interface Metaphor

This chapter addresses a problem that centers on the persistent disparities in computer use and access among citizens of varying cultural backgrounds. The chapter begins with discussion about the digital divide among ethnic minorities, particularly African-Americans and Hispanic-Americans (Latinos), in the United States. This chapter defines “access” as having a computer interface that facilitates user learning. One proposed human factors intervention for this problem of access is in recognizing and accounting for culture’s influence on cognition. This discussion is grounded in the development and employment of computer interface metaphor designs that are culturally valid for target user groups. We also provide examples of challenges that users may encounter when inappropriate interface metaphor are built into a computer interface design. Finally, the chapter highlights various human factors interventions and considerations that will provide a pathway to achieving greater levels of e-inclusivity and for providing citizens with equitable access to information.

Design Guidelines and the Human Factors of Interface Design

1986 ◽  
Vol 30 (14) ◽  
pp. 1358-1362 ◽  
Author(s):  
Louis Tijerina
Keyword(s):  
Research And Development ◽  
Human Factors ◽  
Design Process ◽  
Interface Design ◽  
Computer Systems ◽  
Design Guidelines ◽  
Computer Interface ◽  
Future Research ◽  
System Designer ◽  
Military Organizations

The proliferation of computer systems in recent years has prompted a growing concern about the human factors of interface design. Industrial and military organizations have responded by supporting studies in user-computer interaction and, more recently, products which might aid in the design of interfaces. One type of design aid which attempts to make findings of user-computer interface (UCI) research available to the system designer is the interface design guidelines document. This paper reviews literature about the design process and how design guidelines or standards might fit into that activity. Suggestions are offered about where future research and development might be directed in order to enhance the use of guidelines in the interface design process and so enhance the final product as well.

Computer human factors in computer interface design (panel session)

1985 ◽  
Vol 16 (4) ◽  
pp. 137-138
Author(s):  
Thomas Moran ◽  
Judith Reitman Olson ◽  
Dennis Wixon ◽  
John Whiteside ◽  
Robert Mack
Keyword(s):  
Human Factors ◽  
Interface Design ◽  
Computer Interface ◽  
Panel Session

scholarly journals Age-Related Chronic Diseases and Alzheimer’s Disease in Texas: A Hispanic Focused Study

2021 ◽  
Vol 5 (1) ◽  
pp. 121-133
Author(s):  
Shyam Sheladia ◽  
P. Hemachandra Reddy
Keyword(s):  
United States ◽  
Risk Factors ◽  
Chronic Diseases ◽  
Hispanic Americans ◽  
The United States ◽  
Modifiable Risk Factors ◽  
American Population ◽  
Hispanic American ◽  
West Texas ◽  
Age Related

The emergence of age-related chronic diseases within the United States has led to the direct increase of Alzheimer’s disease (AD) as well as other neurological diseases which ultimately contribute to the development of dementia within the general population. To be specific, age-related chronic diseases such as cardiovascular disease, high cholesterol, diabetes, and kidney disease contribute greatly to the advancement and rapid progression of dementia. Furthermore, unmodifiable risk factors such as advancing age and genetics as well as modifiable risk factors such as socioeconomic status, educational attainment, exercise, and diet further contribute to the development of dementia. Current statistics and research show that minority populations such as Hispanic Americans in the United States face the greatest burden of dementia due to the increase in the prevalence of overall population age, predisposing genetics, age-related chronic diseases, low socioeconomic status, as well as poor lifestyle choices and habits. Additionally, Hispanic Americans living within Texas and the rural areas of West Texas face the added challenge of finding appropriate healthcare services. This article will focus upon the research associated with AD as well as the prevalence of AD within the Hispanic American population of Texas and rural West Texas. Furthermore, this article will also discuss the prevalence of age-related chronic diseases, unmodifiable risk factors, and modifiable risk factors which lead to the progression and development of AD within the Hispanic American population of the United States, Texas, and rural West Texas.

Perceptions of Mobile Instant Messaging Apps Are Comparable to Texting for Young Adults in the United States

2016 ◽  
Vol 60 (1) ◽  
pp. 1235-1239 ◽  
Author(s):  
Shannon K.T. Bailey ◽  
Bradford L. Schroeder ◽  
Daphne E. Whitmer ◽  
Valerie K. Sims
Keyword(s):  
United States ◽  
Young Adults ◽  
Human Factors ◽  
Text Messaging ◽  
Instant Messaging ◽  
The United States

In recent years, text messaging (“texting”) has become the dominant method of communication for young adults. This prevalence of texting has led to research exploring the beneficial and detrimental behaviors associated with texting, indicating wide-ranging social and human factors implications. As texting continues to take precedence over other forms of communication and research begins to address texting behaviors, the question arises about whether people use other mobile instant messaging applications (“IM apps”) similarly. The current study expands on the research of texting behaviors by asking how similarly young adults view apps (e.g., WhatsApp, Facebook Messenger, etc.) to texting. Results indicated that young adults in the United States use texting more frequently than text-based apps, but that these apps are viewed similarly to texting. The implication is that research addressing texting behaviors may apply to other forms of text-based communication; however, texting remains the most prominent mode of communication, justifying its own continued examination.

Human Factors Problems in Interactive Voice Response (IVR) Applications: Do we Need a Guideline/Standard?

1992 ◽  
Vol 36 (3) ◽  
pp. 222-226 ◽  
Author(s):  
Daryle Jean Gardner-Bonneau
Keyword(s):  
User Interface ◽  
Human Factors ◽  
Interface Design ◽  
Interactive Voice Response ◽  
User Interface Design ◽  
Application Development ◽  
Design Guideline ◽  
Dialogue Design ◽  
Specification Document ◽  
Voice Response

The purpose of this paper is to present a case for the development of a user interface design guideline or standard for interactive voice response applications, to be widely disseminated throughout business and industry. A number of sample problems are cited, based on the author's consulting experience in this area, which serve to demonstrate that many of the problems encountered in IVR application development, particularly in scripting/dialogue design and use of automated speech recognition as a front-end, are not only solvable, but easily avoidable, given the current human factors knowledge base. The paper also discusses the Specification Document developed by the Voice Messaging User Interface Forum (1990, April), and the reasons why it cannot be applied, as written, to the user interface design of more complex IVR applications. Finally, the author proposes an approach to developing the proposed guideline/standard.

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