Measuring the Impact of an ERP Project at SMEs

2010 ◽  
pp. 1-14
Author(s):  
Maria Argyropoulou ◽  
George Ioannou ◽  
Dimitrios N. Koufopoulos ◽  
Jaideep Motwani
Keyword(s):  
Case Studies ◽  
Performance Measures ◽  
Business Processes ◽  
Erp Implementation ◽  
Specific Performance ◽  
The Impact

This article analyses and tests a novel framework for the evaluation of an ERP project. The framework incorporates specific performance measures, which are linked to a previously developed model, (the ‘six-imperatives’ framework) and are relevant to ERP implementation Two case studies illustrate the use of the framework in two Greek companies aiming to measure, in practical terms, the impact of the ERP project on their operations. The main results indicate that the “six-imperatives” provide a comprehensive methodology based on the profound exploration and understanding of specific business processes and objectives that should be met in order to assess an ERP project.

Measuring the Impact of an ERP Project at SMEs

2011 ◽  
pp. 1447-1460
Author(s):  
Maria Argyropoulou ◽  
George Ioannou ◽  
Dimitrios N. Koufopoulos ◽  
Jaideep Motwani
Keyword(s):  
Case Studies ◽  
Performance Measures ◽  
Business Processes ◽  
Erp Implementation ◽  
Specific Performance ◽  
The Impact

This article analyses and tests a novel framework for the evaluation of an ERP project. The framework incorporates specific performance measures, which are linked to a previously developed model, (the ‘six-imperatives’ framework) and are relevant to ERP implementation Two case studies illustrate the use of the framework in two Greek companies aiming to measure, in practical terms, the impact of the ERP project on their operations. The main results indicate that the “six-imperatives” provide a comprehensive methodology based on the profound exploration and understanding of specific business processes and objectives that should be met in order to assess an ERP project.

Alignment patterns for process-oriented appraisals and rewards: using HRM for BPM capability building

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aygun Shafagatova ◽  
Amy Van Looy
Keyword(s):  
Case Studies ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Multidimensional Analysis ◽  
Content Type ◽  
Process Oriented ◽  
Process Context ◽  
The Impact ◽  
Employee Appraisals

PurposeWhile the business process management (BPM) literature highlights the significance of aligning employee appraisals and rewards practices with business processes, little is known about the realization. The purpose of this paper is to concretize the impact of process-oriented appraisals and rewards on business process performance and to provide empirical evidence on how organizations actually align their appraisals and rewards practices with BPM.Design/methodology/approachA mixed-method approach has been employed by combining survey results with case studies to offer first-hand evidence. Survey data have been used to quantify the real impact of process-oriented appraisals and rewards. Next, case studies with 10 organizations have allowed us to gain deeper insight into organizational practices for making appraisals and rewards more process-oriented.FindingsThe survey proves that process-oriented employee appraisals and rewards positively affect performance if different employee levels are involved. The case studies reveal similarities and differences in alignment efforts across organizations, based on pattern-matching and a multidimensional analysis, resulting in four alignment patterns.Research limitations/implicationsThe findings extend knowledge about appraisals and rewards within a business process context by providing a quantification and pattern refinement, which specifically advance a BPM-facilitating culture.Practical implicationsManagers and executives benefit from the recommendations for a gradual BPM adoption to improve the success of their business processes and their people-related practices.Originality/valueThe authors offer one of the first in-depth, cross-disciplinary studies that intend to bridge between the disciplines of BPM and human resource management (HRM).

Enterprise Resource Planning (ERP) Implementation Approaches and the Performance of Procure-to-Pay Business Processes

2017 ◽  
Vol 8 (1) ◽  
pp. 55-71 ◽  
Author(s):  
Ibrahim Kofahi ◽  
Haroun Alryalat
Keyword(s):  
Enterprise Resource Planning ◽  
Quantitative Research ◽  
Business Processes ◽  
Resource Planning ◽  
Big Bang ◽  
Research Approach ◽  
Erp Implementation ◽  
Erp System ◽  
Oracle Erp ◽  
The Impact

In spite of the importance of implementing Enterprise Resource Planning (ERP) system in any organization, there are still many fears of not getting the return on investment from implementing it. In addition, there are many ERP systems implemented in different organizations that claim they did not get enough benefit from these systems. For this reason, this paper is intended to study the impact of ERP implementation approaches (Agile, Big Bang, and Hybrid) on the performance of Procure-to-Pay business processes. This paper adapts the quantitative research approach by using the survey strategy, which is conducted by a questionnaire collected from 91 respondents working in fifteen companies that implement Oracle ERP in Jordan. The researcher uses the SPSS as an analysis technique to test all hypotheses. The findings of the study show that the two ERP Implementation approaches (Big Bang and Hybrid) have a significant impact on the performance of Procure-to-Pay business processes. On the other hand, the study shows that Agile (ERP) implementation approach has no significant impact on the performance of Procure-to-Pay business processes.

Whither the retention schedule in the era of big data and open data?

2014 ◽  
Vol 24 (2) ◽  
pp. 99-121 ◽  
Author(s):  
John McDonald ◽  
Valerie Léveillé
Keyword(s):  
Big Data ◽  
Case Studies ◽  
Business Processes ◽  
Open Data ◽  
Short Supply ◽  
Content Type ◽  
Multi Stage ◽  
Research Initiative ◽  
The Impact ◽  
International Collaborative Research

Purpose – This article, which is one of the products of an international collaborative research initiative called iTrust, aims to explore these questions and offer suggestions concerning how the issues they raise can be addressed. Design/methodology/approach – The article describes the results of the first stage in a multi-stage research project leading to methods for developing retention and disposition specifications and formal schedules for open data and big data initiatives. A fictitious organization is used to describe the characteristics of open data and big data initiatives, the gap between current approaches to setting retention and disposition specifications and schedules and what is required and how that gap can be closed. The landscape described as a result of this stage in the research will be tested in case studies established in the second stage of the project. Findings – The argument is made that the business processes supporting open data and big data initiatives could serve as the basis for developing enhanced standards and procedures that are relevant to the characteristics of these two kinds of initiatives. The point is also made, however, that addressing the retention and disposition issues requires knowledge and leadership, both of which are in short supply in many organizations. The characteristics, the issues and the approaches will be tested through case studies and consultations with those involved with managing and administering big data and open data initiatives. Originality/value – There is very little, if any, current literature that addresses the impact of big data and open data on the development and application of retention schedules. The outcome of the research will benefit those who are seeking to establish processes leading to formally approved retention and disposition specifications, as well as an instrument – the approved retention and disposal schedule – designed to ensure the ongoing integrity of the records and data associated with big data and open data initiatives.

scholarly journals DAMPAK IMPLEMENTASI ENTERPRISE RESOURCE PLANNING (ERP) YANG DIUKUR DENGAN METODE BALANCED SCORECARD TERHADAP KINERJA MANAJERIAL (STUDI KASUS PADA PERUSAHAAN YANG MENERAPKAN ERP MICROSOFT DYNAMICS AXAPTA DI INDONESIA)

2015 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
Cisilia Tinny Chandra ◽  
Yvonne Augustine
Keyword(s):  
Enterprise Resource Planning ◽  
Balanced Scorecard ◽  
User Satisfaction ◽  
Business Processes ◽  
Resource Planning ◽  
Erp Implementation ◽  
Managerial Performance ◽  
Financial Perspective ◽  
Customer Perspective ◽  
The Impact

<p class="Normal1"><em>This study is aimed to measure the success of ERP implementation as part of company’s strategic plan. Successful ERP implementation is reflected in the user satisfaction and overall performance, which should be measured periodically to evaluate the impact of ERP implementation on managerial performance. </em><em>This research was conducted through a survey by distributing questionnaires to Microsoft Dynamics Axapta ERP users in Indonesia. ERP implementation is measured using Balanced Scorecard method. This model uses four interrelated perspectives, namely Financial perspective, Customer perspective, Internal Business Processes perspective, and Learning and Growth perspective. </em><em>Result of the survey indicates a relationship between ERP implementation in terms of the four perspectives, affect the Managerial Performance. Thus, it can be concluded that the ERP implementation impact on Managerial Performance.</em></p>

Community Policing in India

2010 ◽  
pp. 435-448 ◽  
Author(s):  
Sudha Arlikatti ◽  
David Wachira ◽  
Sarah Gregory
Keyword(s):  
Case Studies ◽  
Performance Measures ◽  
Community Policing ◽  
Andhra Pradesh ◽  
Uttar Pradesh ◽  
Police Administration ◽  
Domain Specific ◽  
Specific Performance ◽  
Major Reform ◽  
Personalized Approach

‘Community policing’, a major reform in policing, broadens the police mandate beyond the traditional focus of fighting crime to addressing community problems through a personalized approach that draws citizens into the process of policing themselves. Emulating this movement, the Police Administration in numerous states of India have recently engaged in community policing through e-governance specifically tailored to meet the diverse needs of their populace. Two such case studies, eCOPS in Andhra Pradesh and Lokvani in Uttar Pradesh are discussed showing the multifold benefits of such a movement in increasing transparency, trustworthiness, and efficiency of the police administration. The chapter concludes by making a bid to foster this symbiotic digital mode of interaction between the police and citizens by introducing domain specific performance measures. Such measures will allow for easy monitoring, revising, and garnering national support to institutionalize, validate, standardize, facilitate, and promote these programs to help create a proactive all-hazards resilient citizenry for the future.

The Impact of Enterprise Systems on Business Value

2011 ◽  
pp. 1233-1246
Author(s):  
Sanjay Mathrani ◽  
Mohammad A. Rashid ◽  
Dennis Viehland
Keyword(s):  
Decision Making ◽  
Case Studies ◽  
Business Processes ◽  
Enterprise Systems ◽  
Business Value ◽  
The Real ◽  
Organizational Functions ◽  
Decision Making Processes ◽  
The Impact

A significant investment in resources is required for implementation of integrated enterprise systems as technology solutions while the effectiveness of these systems to achieve business value remains unclear and empirically largely unexplored. Enterprise systems integrate and automate business processes, but unarguably, the real business value can only be achieved from improvements through the transformation of enterprise systems data into knowledge by applying analytic and decision making processes. This study explores a model of transforming ES data into knowledge and results by comparing two case studies that examine the impact of enterprise systems information on organizational functions and processes leading to realization of business value.

The role of big data in shaping ambidextrous business process management

2018 ◽  
Vol 24 (5) ◽  
pp. 1163-1175 ◽  
Author(s):  
Luca Dezi ◽  
Gabriele Santoro ◽  
Heger Gabteni ◽  
Anna Claudia Pellicelli
Keyword(s):  
Big Data ◽  
Case Studies ◽  
Business Process ◽  
Business Process Management ◽  
Qualitative Methodology ◽  
Process Management ◽  
Business Processes ◽  
Service Firms ◽  
Content Type ◽  
The Impact

Purpose The purpose of this paper is to explore how big data can shape ambidextrous business process management (BPM) in terms of exploitation and exploration. Design/methodology/approach A qualitative methodology involving case studies has been chosen to explore the impact of big data deployment on exploitative and explorative business processes. Findings The results of case studies offer some opportunities and challenges for service firms related to both the exploitative and the explorative aspects of BPM driven by big data. Originality/value The deployment of big data in business processes has attracted a large amount of interest recently. However, these studies are mostly conceptual, so empirical research about this complex relationship is quite rare, especially research with specific arguments regarding exploitative and explorative activities. This paper aims to fill this gap by offering empirical evidence for big data-driven business processes.

Understanding the linkages between lean practices and performance improvements in Indian process industries

2017 ◽  
Vol 117 (2) ◽  
pp. 346-364 ◽  
Author(s):  
Avinash Panwar ◽  
Bimal Nepal ◽  
Rakesh Jain ◽  
Ajay P.S. Rathore ◽  
Andrew Lyons
Keyword(s):  
Case Studies ◽  
Performance Metrics ◽  
Statistical Tests ◽  
Process Industry ◽  
Process Industries ◽  
Primary Metal ◽  
Content Type ◽  
Lean Practices ◽  
Specific Performance ◽  
The Impact

Purpose The purpose of this paper is to investigate the impact of lean practices on performance improvement of process industries in India. Design/methodology/approach Based on a survey of Indian process industries, this paper proposes two sets of hypothesis to examine if there is any statistically significant impact of lean practices on certain specific performance metrics. First, the sample is classified into two classes of process industries: the adopters of lean and those who have not yet adopted the lean practices in their manufacturing operations. Then statistical tests are conducted to measure the differences in the level of performance between the two classes of Indian process industries with respect to nine performance measures. The survey results are augmented by two in-depth case studies. Case studies include one from lean adopter firms (a refinery) and another from the firms that have not yet adopted the lean practices (a primary metal manufacturing unit). Findings A survey result of 121 Indian process industries shows that adoption of lean practices results in a positive impact on inventory control, waste elimination, cost reduction, productivity, and quality improvement in process industries. On the other hand, based on the sample data on Indian process industries, no statistically significant improvement could be found on the lot size or space utilization between lean adopters and their counterparts. Practical implications This research provides guidance to the managers on how adoption of lean practices results in better performance in process industries in several operational areas. Originality/value To the knowledge, this study is the first attempt to analyze the impact of lean practices on a set of specific performance metrics in Indian process industry. Although this study focuses on the Indian process industry, the authors believe that findings of the research can inform other practitioners and researchers who are considering implementing lean in process industry sector in other developing countries like India.

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