Theoretical Foundations of Inter-Organizational Information Systems

2012 ◽  
pp. 33-49
Author(s):  
Maria Madlberger
Keyword(s):  
Information Systems ◽  
Social Exchange ◽  
Social Exchange Theory ◽  
Transaction Cost Theory ◽  
Research Subject ◽  
Resource Based View ◽  
Organizational Information ◽  
Management Approaches ◽  
Benefits And Costs ◽  
Theoretical Foundations

Research on Inter-Organizational Information Systems (IOIS) provided many insights, which, however, are very fragmented in terms of applied theories. This results in a quite isolated understanding of single aspects of IOIS rather than a comprising approach to the research subject. To address these shortcomings, the chapter investigates seven theories in respect of their explanation of IOIS adoption and use, its drivers, IOIS-based collaboration between firms, and benefits and costs of IOIS. The applied theories are social exchange theory and embeddedness theory (organization theories), transaction cost theory and agency theory (economics-related theories), the resource-based view of the firm and network theory (strategic management approaches), and game theory. The findings and the resulting framework imply that all these theories lead to similar recommendations on the use of IOIS although they have very diverse assumptions and lines of argumentation. The chapter stresses that the investigated theories supplement rather than contradict each other.

Negotiating Costs and Benefits Among 2008 Olympic Volunteers: A Social Exchange Perspective

2020 ◽  
Vol 24 (4) ◽  
pp. 499-513
Author(s):  
Yan Wang ◽  
Inge Derom ◽  
Marc Theeboom
Keyword(s):  
Social Exchange ◽  
Social Exchange Theory ◽  
Exchange Theory ◽  
Costs And Benefits ◽  
Financial Investments ◽  
Student Volunteers ◽  
Benefits And Costs ◽  
Depth Interviews ◽  
And Training ◽  
Paralympic Games

Significant financial investments in organizing sport mega-events (SME) and training SME volunteers are frequently justified on the basis that local organizations can benefit from a larger pool of experienced volunteers following the event. By employing social exchange theory as a theoretical framework, this study explores the connection between the SME volunteer experience and subsequent volunteer behavior as a potential return on investment. In-depth interviews have been conducted with 15 Chinese volunteers who participated in the 2008 Beijing Olympic and Paralympic Games. Qualitative data offers a rich, contextualized view to understand the long-lasting impact of previous SME volunteer experiences, including not only the perceptions in terms of benefits and costs but also its influence on subsequent volunteering elsewhere in the postevent period. We identified that volunteers continue to garner benefits from their SME experience, even 8 years after the event, and mainly in the forms of social, career-related, training, Olympic-related, psychological, and extrinsic benefits. The costs perceived from the SME appear to fade away because the direct costs were covered, and the opportunity costs were low for student volunteers. The theoretical explanations of (future) volunteer behavior provided mixed evidence in the scope of three social exchange theory propositions (i.e., rationality, deprivation–satiation, and approval–aggression proposition). Findings provide valuable insights to inform organizers of SME and other activities to pay more attention to the volunteer experience and to optimize volunteer benefits and costs. Additional improvements in volunteer recruitment are important for Beijing, in preparation of hosting the 2022 Winter Olympic and Paralympic Games.

Understanding the Benefit–Cost Relationship in Long-Standing Community-Based Participatory Research (CBPR) Partnerships: Findings From the Measurement Approaches to Partnership Success (MAPS) Study

2020 ◽  
pp. 002188632097219
Author(s):  
Laurie Lachance ◽  
Chris M. Coombe ◽  
Barbara L. Brush ◽  
Shoou-Yih Daniel Lee ◽  
Megan Jensen ◽  
...  
Keyword(s):  
Participatory Research ◽  
Social Exchange ◽  
Social Exchange Theory ◽  
Community Based Participatory Research ◽  
Community Based ◽  
Partnership Formation ◽  
Benefit Cost ◽  
Relationship Of ◽  
The Relationship ◽  
Benefits And Costs

As part of the Measurement Approaches to Partnership Success study, we investigated the relationship between benefits and costs of participation in long-standing community-based participatory research (CBPR) partnerships using social exchange theory as a theoretical framework. Three major findings were identified: (a) the concept of benefits and costs operating as a ratio, where individual benefits must outweigh costs for participation, applies to early stages of CBPR partnership formation; (b) as CBPR partnerships develop, the benefits and costs of participation include each other’s needs and the needs of the group as a whole; and (c) there is a shift in the relationship of benefits and costs over time in long-standing CBPR partnerships, in which partners no longer think in terms of costs but rather investments that contribute to mutual benefits.

What is in it for me? Perceived benefits and costs on the support of a sporting event

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Cindy Lee ◽  
Hyejin Bang ◽  
Doyeon Won ◽  
Lei Chen
Keyword(s):  
Social Exchange ◽  
Structural Equation ◽  
Design Methodology ◽  
Social Exchange Theory ◽  
Equation Model ◽  
Perceived Benefits ◽  
Content Type ◽  
Sporting Event ◽  
Comprehensive Picture ◽  
Benefits And Costs

PurposeThis study investigated the influence of residents' perceived benefits and costs of hosting an international sporting event (i.e. 2019 Military World Games) on their attitudes and support toward the event.Design/methodology/approachUsing social exchange theory, this study developed a model taking into consideration both benefits and costs in respondents' evaluations of hosting an event, which further influenced their attitude and support. A structural equation model was used to test the developed model with 461 responses from the 2019 Military World Games.FindingsThe results showed that the model has an acceptable fit to the data and supported all three hypotheses: Hypothesis 1 (Individuals' perceived benefits of hosting an event will positively influence their attitude toward the event), Hypothesis 2 (Individuals' perceived costs of hosting an event will negatively influence their attitude toward the event) and Hypothesis 3 (Individuals' attitude toward an event will influence their support for the event).Originality/valueThe developed model intended to provide a more comprehensive picture of individuals' evaluation of hosting an international sporting event by including both benefits and costs of hosting the event. As the support of residents becomes more important in successfully hosting an event, this model helps to understand what factors influence residents' support.

Exploring Influence Mechanism of Abusive Supervision on Subordinates’ Work Incivility: A Proposed Framework

2020 ◽  
pp. 227853372096429
Author(s):  
Jatinder Kumar Jha ◽  
Kashika Sud
Keyword(s):  
Work Environment ◽  
Social Exchange ◽  
Social Exchange Theory ◽  
Political Skill ◽  
Abusive Supervision ◽  
Management Theory ◽  
Political Skills ◽  
Influence Mechanism ◽  
Uncertainty Management Theory ◽  
Theoretical Foundations

The prevalence of abusive supervision in the organisations and severe consequences associated with it has compelled researchers to explore the various dynamics of this phenomenon. This study exemplifies the conditions under which subordinates respond to abusive behaviours of their supervisors. Based on the existing literature and theoretical lenses, we postulate the detrimental effects of abusive supervision combined with the perception of injustice and politics in an organisation on deviance behaviours of the subordinates. The proposed framework suggests abusive supervision triggers work incivility among subordinates via the creation of an unjust and politically charged work environment. Besides, we find work incivility to be contingent on the political skill; subordinates with high political skill do not resort to work incivility as a response to abusive supervision of managers, rather, they rely on their political skills to survive in a toxic work environment. The proposed framework is primarily based on two theoretical foundations—social exchange theory and uncertainty management theory.

scholarly journals Sharing of Verified Information about COVID-19 on Social Network Sites: A Social Exchange Theory Perspective

2021 ◽  
Vol 18 (3) ◽  
pp. 1260
Author(s):  
Jiabei Xia ◽  
Tailai Wu ◽  
Liqin Zhou
Keyword(s):  
Social Networking ◽  
Information Sharing ◽  
Social Exchange ◽  
Social Networking Sites ◽  
Social Exchange Theory ◽  
Least Squares Method ◽  
Exchange Theory ◽  
Survey Method ◽  
Measurement Instruments ◽  
Benefits And Costs

Background: Verified and authentic information about coronavirus disease (COVID-19) on social networking sites (SNS) could help people make appropriate decisions to protect themselves. However, little is known about what factors influence people’s sharing of verified information about COVID-19. Thus, the purpose of this study was to explore the factors that influence people’s sharing of verified information about COVID-19 on social networking sites. Methods: Based on social exchange theory, we explore the factors that influence sharing of verified information about COVID-19 from two perspectives: benefits and costs. We employed the survey method to validate our hypothesized relationships. By using our developed measurement instruments, we collected 347 valid responses from SNS users and utilized the partial least squares method to analyze the data. Results: Among the benefits of sharing verified information about COVID-19, enjoyment in helping (β = 0.357, p = 0.000), altruism (β = 0.133, p = 0.029) and reputation (β = 0.202, p = 0.000) were significantly associated with verified information sharing about COVID-19. Regarding the costs of sharing verified information about COVID-19, both verification cost (β = −0.078, p = 0.046) and executional cost (β = −0.126, p = 0.011) also significantly affect verified information sharing about COVID-19. All the proposed hypotheses were supported. Conclusions: By exploring factors from both benefits and costs perspectives, we could understand users’ intention to share verified information about COVID-19 comprehensively. This study not only contributes to the literature on information sharing, but also has implications concerning users’ behaviors on SNS.

The Missing Link in Resident Support for Tourism Events: The Role of Tolerance

2021 ◽  
pp. 109634802110314
Author(s):  
Rui Qi ◽  
Kevin Kam Fung So ◽  
David A. Cárdenas ◽  
Simon Hudson
Keyword(s):  
Social Exchange ◽  
Social Exchange Theory ◽  
Exchange Process ◽  
Critical Factor ◽  
Theoretical Construct ◽  
Missing Link ◽  
Perceived Impacts ◽  
Benefits And Costs ◽  
Perceived Costs

Social exchange theory, the key theoretical framework in examining resident support, has often been criticized as ambiguous and difficult to measure. Extensive research has investigated the nature of resident support for tourism events, yet the role of a key construct, tolerance, has been underexplored. Building on the extant literature, this study conceptualizes and tests the theoretical construct of tolerance as a missing link to better understand, measure, and clarify the exchange process. The results suggest that resident tolerance partially mediates the effects of perceived benefits on resident support for events while fully mediating the effects of perceived costs on such support. In addition, resident empowerment is a critical factor explaining tolerance. This study contributes to the literature by identifying the major source of the unbalanced impacts of benefits and costs on support reported in previous studies. Findings also offer a more complete picture on how residents translate the perceived impacts of tourism events into support through tolerance.

Effects of supervisor's developmental feedback on employee loyalty: A moderated mediation model

2020 ◽  
Vol 48 (1) ◽  
pp. 1-14
Author(s):  
Yun Guo ◽  
Guobao Xiong ◽  
Zeyu Zhang ◽  
Jianrong Tao ◽  
Chuanjun Deng
Keyword(s):  
Social Exchange ◽  
Social Exchange Theory ◽  
Linear Regression Analysis ◽  
Interactional Justice ◽  
Employee Loyalty ◽  
Employee Trust ◽  
Moderated Mediation Model ◽  
Developmental Feedback ◽  
Managerial Implications ◽  
Supervisor Trust

We utilized social exchange theory to examine the effects that supervisor developmental feedback has on employee loyalty toward the supervisor. The 337 participants for our study were recruited from a large manufacturing enterprise in Hunan, China. Using hierarchical linear regression analysis, we found that supervisor developmental feedback was positively related to both trust in, and employee loyalty toward, the supervisor. Trust was not only positively associated with employee loyalty toward the supervisor but also partially mediated the relationship between supervisor developmental feedback and employee loyalty toward the supervisor. Further, interactional justice moderated the positive relationship between supervisor developmental feedback and employee trust of the supervisor, such that the strength of this relationship was enhanced as interactional justice increased. Managerial implications and directions for further research are discussed.

scholarly journals When and How Does Sustainable HRM Improve Customer Orientation of Frontline Employees? Satisfaction, Empowerment, and Communication

2021 ◽  
Vol 13 (7) ◽  
pp. 3693
Author(s):  
Youngsam Cho ◽  
Yongduk Choi
Keyword(s):  
Social Exchange ◽  
Social Exchange Theory ◽  
Customer Orientation ◽  
Frontline Employees ◽  
Hrm Practices ◽  
Employees Satisfaction ◽  
Organizational Empowerment ◽  
Research Findings ◽  
Comprehensive Framework ◽  
The Relationship

This study investigated the relationship between sustainable human resource management (HRM) practices, employee satisfaction, and customer orientation of frontline employees (FLEs) in the hotel industry from the perspective of internal marketing. Specifically, the study focused on three facets of sustainable HRM practices (i.e., training, reward, and benefit) as well as organizational empowerment and communication as FLE-supportive contexts. Although some studies have examined the relationship between HRM practices and customer orientation, they overlooked the importance of service context in facilitating FLE customer orientation. Thus, this study developed a comprehensive framework based on social exchange theory and self-determination theory. The results show that all three facets of the sustainable HRM practices were positively related to FLEs’ satisfaction. FLEs’ satisfaction was also positively related to their customer orientation. Furthermore, both organizational empowerment and communication moderated the relationship between FLEs’ satisfaction and customer orientation, which showed a positive relationship only when FLEs perceived high organizational empowerment or communication. The research findings provide beneficial theoretical and practical implications.

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