The Dual Lens Method

2010 ◽  
pp. 195-214
Author(s):  
Peter Marshall ◽  
Phyl Willson ◽  
Judy Young ◽  
Kristy de Salas
Keyword(s):  
Business Process ◽  
Small And Medium Enterprises ◽  
Process Analysis ◽  
Practical Experience ◽  
Strategy Formulation ◽  
Business Process Analysis ◽  
Is Strategy ◽  
Medium Enterprises ◽  
Selection Of

This chapter describes the development and testing of a method for information systems (IS) strategy formulation in small and medium enterprises (SMEs). A case study describing a practical experience with the method is presented. Essentially the method is comprised of two complementary analyses: an externally focused strategic analysis and an internally focused business process analysis. The method draws on the work of Levy and Powell (1999, 2000). The method is simple and clearly prescribed and does not require, as does the approach of Levy and Powell (1999, 2000, 2005), the selection of approaches from a range of applicable techniques. However, before assessing IS strategy formulation approaches for SMEs, including the work of Levy and Powell (1999, 2000, 2005) the authors will seek to justify the need for an IS Strategy Formulation Method for SMEs and then reflect on the importance of relevance and practicality, as two features of the approach which are important considerations in terms of establishing the method in practice.

scholarly journals Procedimientos para la selección de ideas y fuentes de financiamiento de emprendimientos / Procedures for selection of ideas and sources of financing ventures

Ciencia Unemi ◽  
2015 ◽  
Vol 8 (14) ◽  
pp. 48
Author(s):  
Carlos Veloz Navarrete ◽  
Oscar Parada Gutierrez
Keyword(s):  
Development Strategy ◽  
Small And Medium Enterprises ◽  
Local Development ◽  
Funding Source ◽  
Poultry Farm ◽  
Theoretical Methods ◽  
Toma De Decisiones ◽  
Medium Enterprises ◽  
Selection Of

La selección de las mejores ideas de emprendimientos y fuentes idóneas de financiamiento, constituyen elementos importantes para la toma de decisiones en las pequeñas y medianas empresas locales. Por esta razón se desarrollaron dos procedimientos teóricos basados en el análisis multicriterio. La aplicación de los procedimientos en el contexto de un estudio de casos permitió seleccionar la mejor idea de negocio y la evaluación de la fuente de financiamiento asociada a un proyecto relacionado con la creación de una granja avícola, que contribuye a la estrategia de desarrollo local y seguridad alimentaria. AbstractThe selection of the best ideas of entrepreneurship and good sources of financing are important elements in decision-making in small and medium enterprises. For this reason two theoretical methods based on multi-criteria analysis were developed. The application of the procedures in the context of a case study allowed us to select the best business idea and assessment of the funding source associated with a project related to the creation of a poultry farm, contributing to local development strategy and security food.

scholarly journals A Business Process Analysis Methodology Based on Process Mining for Complaint Handling Service Processes

2019 ◽  
Vol 9 (16) ◽  
pp. 3313 ◽  
Author(s):  
Wu ◽  
He ◽  
Wang ◽  
Wen ◽  
Yu
Keyword(s):  
Business Process ◽  
Process Management ◽  
Process Mining ◽  
Process Analysis ◽  
System Level ◽  
Service Process ◽  
Complaint Handling ◽  
Business Process Analysis ◽  
Manufacturing Company

To improve the service quality of complaint handling service in a manufacturing company, it is key to analyze the business processes. Process mining is quite a useful approach to diagnose complaint handling service process problems, such as bottlenecks and deviations. However, the current business process analysis methodologies based on process mining mainly focus on operational process analysis and neglect other system level analysis. In this study, we introduce the method of Accimap from the discipline of accident analysis to analyze the diagnosis results of process mining. By creating a complaint handling service process management Accimap model, the process mining results analysis can be carried out across different system levels. A case study in a big manufacturing company in China is implemented to verify our approach. In the case study, 42 complaint handling process management factors are identified and the complaint handling process management Accimap model is created. The testing results by Rasmussen’s seven predictions in his risk management framework show that Accimap method presents a systematic approach to analyze the process diagnosis results based on process mining.

Development of a methodology to assist manufacturing SMEs in the selection of appropriate lean tools

2016 ◽  
Vol 7 (1) ◽  
pp. 62-84 ◽  
Author(s):  
Osama Alaskari ◽  
Mohammad Munir Ahmad ◽  
Ruben Pinedo-Cuenca
Keyword(s):  
Literature Review ◽  
Performance Indicators ◽  
Small And Medium Enterprises ◽  
Manufacturing Sector ◽  
Content Type ◽  
Lean Tools ◽  
Medium Enterprises ◽  
Practical Implications ◽  
Selection Of

Purpose – The purpose of this paper is to develop a methodology that can help small and medium enterprises (SMEs), in the manufacturing sector, to select an appropriate lean tool for the company which will maximum benefits from adopting the tool. Design/methodology/approach – This study focuses on the selection of an appropriate lean tool for manufacturing SMEs. The methodology contains a quantitative approach that can assist SMEs in identifying the appropriate lean tool. A literature review, collation of experts’ opinions via a questionnaire and a case study (to provide a guideline as to how the developed methodology may work) are presented in this research. Findings – The findings revealed that the proposed methodology was effective in identifying the appropriate lean tools for companies, according to the key performance indicators in the manufacturing SME sector. Practical implications – The developed methodology can be used by manufacturing SMEs as a decision support system to enable the representatives of the company to make an informed decision regarding the selection of the most appropriate lean tool (i.e. that will address the most important issue that the company is experiencing). The strength of using this methodology is that appropriate lean tool can be ascertained relatively easily and inexpensively. There is the prospect of this methodology being applicable to most types of SMEs. Originality/value – This methodology has proven to be useful for recommending the application of lean tools in a company’s attempt to become lean, bridging the gap identified in the literature review.

scholarly journals Business Process Analysis and Improvement on Training Management in Government Training Institution (Case Study of Institution XYZ)

2019 ◽  
Vol 4 (2) ◽  
pp. 202
Author(s):  
Uli Mahendra Kurniawan ◽  
Ismiarta Aknuranda ◽  
Tri Astoto Kurniawan
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Analysis ◽  
Training Institution ◽  
Business Process Analysis ◽  
Version 2.0 ◽  
Current Business

The target indicators for the success of training conducted by the XYZ institution in 2018 are achieved in un-ideal conditions. The target of the average Competency Gap Index (CGI) value is achieved by reducing the measurement parameters of the work competency standard (SKK). This condition is a fact that the success of the training in the XYZ institution still lacks in its achievements. Based on the explanation of the problem, this study will apply the concept of Business Process Management (BPM) to conduct an analysis of the business process of conducting training in the XYZ institution to identify the possible problems that occur in the business process. This study aims to analyze and modeling the current business process of training program (as-is). The research methodology uses literature studies and data collection from interviews, observations, and supporting documents. The results of this study are proposed business processes (to-be) which are recommendations for improvement in current business processes (as-is). The business process is modeled used the standard modeling of Business Process and Notation (BPMN) version 2.0.

scholarly journals Integrating Exploitative and Explorative Thinking in Business Process Analysis: A Conceptual Model and Method

2021 ◽  
Vol 28 (1) ◽  
pp. 47-62
Author(s):  
Carina Alves ◽  
Higor Monteiro
Keyword(s):  
Conceptual Model ◽  
Expert Opinion ◽  
Business Process ◽  
Business Processes ◽  
Process Analysis ◽  
Opinion Survey ◽  
Business Process Analysis ◽  
Expert Opinion Survey

Ambidextrous BPM has gained increasing interest from researchers and practitioners in the last years. It refers to the ability to use exploitative and explorative capabilities in BPM projects. In this paper, we investigate how the integration of exploitative and explorative ideas can leverage the analysis of business processes. The key contributions of this paper are a conceptual model and a method that integrate ambidextrous thinking in a complementary way. Both artefacts were evaluated by means of an expert opinion survey. We also present a case study at an organisation that has implemented our proposed method. We believe that ambidextrous analysis of business processes enables organisations tackling current operational bottlenecks while simultaneously exploring external opportunities for designing innovation in business processes.

scholarly journals Strategy formulation amongst small and medium manufacturing enterprises: An emerging market case study

2021 ◽  
Vol 10 (1) ◽  
pp. 158-166
Author(s):  
Mugove Mashingaidze ◽  
Maxwell A. Phiri ◽  
Mapeto Bomani
Keyword(s):  
Emerging Markets ◽  
Small And Medium Enterprises ◽  
Emerging Market ◽  
Structured Interviews ◽  
Strategy Formulation ◽  
Guided Practice ◽  
Manufacturing Enterprises ◽  
Process Perspective ◽  
Medium Enterprises

Strategy formulation has traditionally been associated with large corporates (Damke, Gimenez, & Damke, 2018). The literature on strategy formulation is rich, but this literature does not capture the intricacies of small and medium enterprises (SMEs) in emerging markets (Ahmed & Mukhongo, 2017). The study aims to gain an understanding of strategy formulation practices among the SMEs in emerging markets, particularly Zimbabwe. The philosophy of interpretivism guided the study. The study adopted a qualitative case study strategy in which data collection was conducted through semi-structured interviews with 15 manufacturing SME owners/managers in Harare, Zimbabwe. The results of the study revealed that the majority of participants understand strategy formulation and are greatly involved in strategy formulation. However, the study revealed that strategy formulation is not logically and systematically done thus does not resemble the conventional textbook strategic formulation models. Theoretically, the findings revealed that strategy formulation in SMEs is both an externally (market-based) and internally (resource-based) guided practice. The study advises SMEs to balance professionalism and responsiveness when strategising, that is balancing the process perspective with the learning perspective. The study was conducted in one city; similar studies could be conducted in other parts of the world to find similarities and differences.

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