A Model for Determining Process-Wise CTQs for Testing Laboratories

Author(s):  
Pranil Vijay Sawalakhe

Ensuring the quality of testing laboratory services plays an important role in the field of service sector. Acknowledging the revolution of Six Sigma (SS) in the corporate world and service sector, testing laboratories can also be benefited by the application of the same. SS focuses on process improvement that is a major determinant of customer satisfaction. CTQ (critical to quality) is a quality characteristic of a product or a service that is required to be improved from a customer's point of view. CTQs are the key measurable indicators of a product or process whose performance standards or specification limits must be met in order to satisfy the customer. The aim of this research is to develop a model for establishing CTQ for testing laboratory. The focus is on establishing process-wise CTQ characteristics from the voice of customer taken from direct and indirect customers associated with testing laboratories. The list of established CTQs will be a useful guide for both practitioners and academics willing to evaluate performance of testing laboratories.

2018 ◽  
Author(s):  
Мария Григорьевна Алпатова ◽  
Мария Игоревна Щеглова ◽  
Elmira Kalybaevna Adil’bekova ◽  
Nuradin Alibaev ◽  
Arunas Svitojus

The conference is a major international forum for analyzing and discussing trends and approaches in research in the field of basic science and applied research. We provide a platform for discussions on innovative, theoretical and empirical research. The form of the conference: in absentia, without specifying the form in the collection of articles. Working languages: Russian, English Doctors and candidates of science, scientists, specialists of various profiles and directions, applicants for academic degrees, teachers, graduate students, undergraduates, students are invited to participate in the conference. There is one blind verification process in the journal. All articles will be initially evaluated by the editor for compliance with the journal. Manuscripts that are considered appropriate are then usually sent to at least two independent peer reviewers to assess the scientific quality of the article. The editor is responsible for the final decision on whether to accept or reject the article. The editor's decision is final. The main criterion used in assessing the manuscript submitted to the journal is: uniqueness or innovation in the work from the point of view of the methodology being developed and / or its application to a problem of particular importance in the public sector or service sector and / or the setting in which the efforts, for example, in the developing region of the world. That is, the very model / methodology, application and context of problems, at least one of them must be unique and important. Additional criteria considered in the consideration of the submitted document are its accuracy, organization / presentation (ie logical flow) and recording quality.


2019 ◽  
Author(s):  
Изабелла Станиславовна Чибисова ◽  
Диана Ильгизаровна Шарипова ◽  
Альфия Галиевна Зулькарнаева ◽  
Ксения Александровна Дулова ◽  
Садег Амирзадеган ◽  
...  

The conference is a major international forum for analyzing and discussing trends and approaches in research in the field of basic science and applied research. We provide a platform for discussions on innovative, theoretical and empirical research. The form of the conference: in absentia, without specifying the form in the collection of articles. Working languages: Russian, English Doctors and candidates of science, scientists, specialists of various profiles and directions, applicants for academic degrees, teachers, graduate students, undergraduates, students are invited to participate in the conference. There is one blind verification process in the journal. All articles will be initially evaluated by the editor for compliance with the journal. Manuscripts that are considered appropriate are then usually sent to at least two independent peer reviewers to assess the scientific quality of the article. The editor is responsible for the final decision on whether to accept or reject the article. The editor's decision is final. The main criterion used in assessing the manuscript submitted to the journal is: uniqueness or innovation in the work from the point of view of the methodology being developed and / or its application to a problem of particular importance in the public sector or service sector and / or the setting in which the efforts, for example, in the developing region of the world. That is, the very model / methodology, application and context of problems, at least one of them must be unique and important. Additional criteria considered in the consideration of the submitted document are its accuracy, organization / presentation (ie logical flow) and recording quality.


Author(s):  
Л.М. МАЛУКА ◽  
Т.В. ТУМАНЕНКО

Повышению результативности СМК лабораторий предприятий пищевой промышленности способствует внедрение риск-ориентированного подхода как основы реализации принципа постоянного улучшения. Обобщен опыт работы в области управления рисками и возможностями испытательной лаборатории предприятия. Даны рекомендации по оценке рисков и действий в отношении их. The introduction of a risk-based approach as the basis for the implementation of the principle of continuous improvement contributes to an increase in the effectiveness of the QMS of laboratories in the food enterprises. The experience of work in the field of risk management and capabilities of the enterprise testing laboratory is summarized. Recommendations for assessing risks and actions in relation to them are given.


2019 ◽  
Author(s):  
Shokhruzbek R. Ruziev ◽  
Татьяна Владимировна Панкова ◽  
Jakhongir Qakhramon ugli Qodirov ◽  
Кристина Витальевна Машковцева ◽  
Илья Дмитриевич Белокозович ◽  
...  

Social Sciences: Achievements and Prospects is a major international forum for the analysis and debate of trends and approaches in social science research. The journal provides a space for innovative theoretical as well as empirical contributions to issues that transcend the framework of the traditional disciplines. Given its international orientation, contributions of a comparative or crosscultural nature are particularly welcome. Social Sciences: Achievements and Prospects aimsto contribute to overcoming fragmentation and overspecialization in current socialscience research. Comprehensive and original contributions will tend to be of a tentative nature, trying out new avenues on terrains that are far from being well known. The journal welcomes trend reports on intellectually stimulating new developments to make them more widely known and to offer a space to assess their significance in answering key questions ofscholarship in ourtime. There is one blind verification processin the journal.All articles will be initially evaluated by the editor for compliance with the journal. Manuscripts that are considered appropriate are then usually sent to at least two independent peer reviewers to assess the scientific quality of the article. The editor is responsible for the final decision on whether to accept orreject the article.The editor's decision isfinal. The main criterion used in assessing the manuscript submitted to the journal is: uniqueness or innovation in the work from the point of view of the methodology being developed and / or its application to a problem of particular importance in the public sector or service sector and / or the setting in which the efforts, for example, in the developing region of the world. That is, the very model / methodology, application and context of problems, at least one of them must be unique and important. Additional criteria considered in the consideration of the submitted document are its accuracy, organization / presentation (ie logical flow) and recording quality.


2019 ◽  
Author(s):  
Анастасия Александровна Веселова ◽  
Илья Сергеевич Камаев ◽  
Сергей Иванович Благинин ◽  
Анатолий Леонидович Суркаев ◽  
Ольга Александровна Марданшина ◽  
...  

The conference is a major international forum for analyzing and discussing trends and approaches in research in the field of basic science and applied research. We provide a platform for discussions on innovative, theoretical and empirical research. The form of the conference: in absentia, without specifying the form in the collection of articles. Working languages: Russian, English Doctors and candidates of science, scientists, specialists of various profiles and directions, applicants for academic degrees, teachers, graduate students, undergraduates, students are invited to participate in the conference. There is one blind verification process in the journal. All articles will be initially evaluated by the editor for compliance with the journal. Manuscripts that are considered appropriate are then usually sent to at least two independent peer reviewers to assess the scientific quality of the article. The editor is responsible for the final decision on whether to accept or reject the article. The editor's decision is final. The main criterion used in assessing the manuscript submitted to the journal is: uniqueness or innovation in the work from the point of view of the methodology being developed and / or its application to a problem of particular importance in the public sector or service sector and / or the setting in which the efforts, for example, in the developing region of the world. That is, the very model / methodology, application and context of problems, at least one of them must be unique and important. Additional criteria considered in the consideration of the submitted document are its accuracy, organization / presentation (ie logical flow) and recording quality.


2019 ◽  
Author(s):  
Мархабо Эшонкуловна Шукурова ◽  
Юлия Владимировна Чистобаева ◽  
Шахзода Ёркиновна Махмудова ◽  
Алина Николаевна Головач ◽  
Елена Владимировна Башкирцева ◽  
...  

The conference is a major international forum for analyzing and discussing trends and approaches in research in the field of basic science and applied research. We provide a platform for discussions on innovative, theoretical and empirical research.Working languages: Russian, English Doctors and candidates of science, scientists, specialists of various profiles and directions, applicants for academic degrees, teachers, graduate students, undergraduates, students are invited to participate in the conference.There is one blind verification process in the journal. All articles will be initially evaluated by the editor for compliance with the journal.Manuscripts that are considered appropriate are then usually sent to at least two independent peer reviewers to assess the scientific quality of the article. The editor is responsible for the final decision on whether to accept or reject the article. The editor's decision is final.The main criterion used in assessing the manuscript submitted to the journal is: uniqueness or innovation in the work from the point of view of the methodology being developed and / or its application to a problem of particular importance in the public sector or service sector and / or the setting in which the efforts, for example, in the developing region of the world. That is, the very model /methodology, application and context of problems, at least one of them must be unique and important.Additional criteria considered in the consideration of the submitted document are its accuracy, organization / presentation (ie logical flow) and recording quality.


2019 ◽  
Author(s):  
Tatiana Nickolaevna Astafurova ◽  
Olga Nickolaevna Romanova ◽  
Елена Васильевна Фалунина ◽  
Ляйсан Наилевна Фатыхова ◽  
Альбина Зульфатовна Минахметова

The conference is a major international forum for analyzing and discussing trends and approaches in research in the field of basic science and applied research. We provide a platform for discussions on innovative, theoretical and empirical research.Working languages: Russian, English Doctors and candidates of science, scientists, specialists of various profiles and directions, applicants for academic degrees, teachers, graduate students, undergraduates, students are invited to participate in the conference.There is one blind verification process in the journal. All articles will be initially evaluated by the editor for compliance with the journal.Manuscripts that are considered appropriate are then usually sent to at least two independent peer reviewers to assess the scientific quality of the article. The editor is responsible for the final decision on whether to accept or reject the article. The editor's decision is final.The main criterion used in assessing the manuscript submitted to the journal is: uniqueness or innovation in the work from the point of view of the methodology being developed and / or its application to a problem of particular importance in the public sector or service sector and / or the setting in which the efforts, for example, in the developing region of the world. That is, the very model /methodology, application and context of problems, at least one of them must be unique and important.Additional criteria considered in the consideration of the submitted document are its accuracy, organization / presentation (ie logical flow) and recording quality.


2019 ◽  
Vol 8 (2) ◽  
pp. 133-138
Author(s):  
Arief Rahmawan ◽  
Novia Nur Rosyida

University of Darussalam Gontor is a higher education institution which has Agro-Industrial Technology Department. As a department with mission to create Moslem technopreneur, student business unit is created as laboratory to produce vary agroindustry products, and yogurt YoFresh is one of their main products. Quality function deployment is one of the most important developed tools to ensure the quality of product and service. As an emerging business unit in agro-industrial technology department, QFD methodology is attempted to propose design characteristic of yogurt and match with voice of customer. This research is proposed to improve the quality and product design of product developed student business unit in Agro-Industrial Technology Department. This research consists of three stages by utilize QFD application, which are: (1) determine the voice of customer (2) determine of technical responses and (3) relationships between both stages. As the beginning, voice of customer identification is paramount as input of QFD application. Furthermore, identifying product characteristic by conducting interview with management of YoFresh is necessary in order to obtain technical response as the sub-matrix of QFD. To complete QFD analysis, relationships between previous stages is analyzed to obtain the score of technical responses. Results from this research will evaluate and give blossom opportunities for innovative agroindustry products. The more variative agroindustry products created, the more insight and experience for students to have. Through business unit, agroindustry department of UNIDA Gontor will successfully deliver the value of moslem technopreneur.


Author(s):  
Bo Sun

Formulation of the problem. The development of the concept of “co-creation” is proposed as the necessary condition for the interaction of subjects in the system: the composer – the poet – the performer-singer. The spiritual duality of the poet and the composer becomes a meeting place with its performer. The triple reflection I=I=I is captured in the structure of the artwork. Its result is the content of the category “the author’s concept”; this is an important parameter of the artist’s “entry” into the composer’s text, which is relevant for the analysis of a vocal composition. The theme of the poet’s influences on the composer (spiritual duality), who addressed Pushkin from a different “historical distance”, is at the “epicentre” of the development of the problems of the performing interpretation. The current most important task is to tie together the musicological tradition and the performing look at it. Analysis of recent publications on the topic. From the point of view of the spiritual analysis of the vocal style of G. Sviridov, A. Tevosyan heard a lot and recorded a lot in his work “The Book about Sviridov”. It is necessary to use the epistolary part of “Sviridov-logy”: the memoirs of the singers about the composer directly indicate the phenomenon of “community” as the evidence of their spiritual kinship. The knowledge of this actualizes the work by G. Sviridov in the context of the modern performing practice (including that of the foreign-language singers studying in Ukraine). The article involves such research methods as structural-functional (parameters of the composer’s text), semantic (the poetic symbolism of Pushkin’s texts), and interpretative (performing features). The purpose of the article is to reveal the content of the concept of “co-creation” as a system of objectively existing and interrelated parameters that are amenable to modelling and interpretive analysis. The early vocal cycle of G. Sviridov “The Six Romances for the Words by A. Pushkin” (1935), which received the absolute recognition and fame, was chosen as the material for the analysis. Presentation of the main text. The parameters of co-creation as the necessary condition for the interaction of subjects in the system of “the composer – the poet – the performer-singer” are divided into the internal and external ones. The phenomenon of the authorship, the poetic word, the vocal letter, the premiere performance, the aura of vocal intonation, and integrity are the internal parameters of the vocal style. The socio-cultural (external) parameters ensure the quality of communicative processes in the changed conditions of communication among the subjects of vocal creativity: the time of history, “here and now”, and the time of performance. The composer’s creative process began with melody and singing: he perceived the world through the prism of melody. Sviridov composed using the instrument, sang, trying one, then the other. Even his instrumental compositions are imbued with melodic current (for example, “The Little Triptych”). The main thing for the composer is the voice, which means the vocal. The phenomenon of Sviridov was best revealed by his interpreter, the pianist and researcher M. Arkadiev: “’Not me, but because of me’, – this is the inner experience of creative consciousness.” The word for Sviridov’s creative credo is the key. The composer formulated it the following way: “The artist is called to serve, as far as he can, to the disclosure of the Truth of the World. In the synthesis of Music and the Word this truth can be concluded.” G. Sviridov subtly and with understanding approached the interpretation of the poetic images created by A. Pushkin, his versification. The melody of romances emphasizes the expressiveness of the text, corresponds to its concise and clear form. Each romance is a complete piece of music. Through all the romances one cross-cutting theme passes – the theme of the poet’s loneliness, embodied in a series of reflections of the lyrical hero and the pictures of the nature. The performing musicians who perform the entire cycle are faced with the problem of the integrity of drama, which is adequate to the author’s concept. “The Six Romances for the Words by A. Pushkin” by G. Sviridov is a very repertoire composition: many beginning talented singers learn the laws of the classics of the 20th century with these romances. However, it is very difficult to find the reference execution in the electronic access. Of course, the art of the unsurpassed Dmitry Khvorostovsky claims this role. The contrast between his performance of the romance “Approaching Izhora” and the young interpreters of this immortal music is especially striking. Conclusions. The national image of the world in “The Six Romances for the words by A. Pushkin” by G. Sviridov turns out to be the highest stylistic parameter of the author’s concept of the composition. Against the background of globalization processes in the culture of the 21st century, the value of the national dimension of the meaning of music is increasingly recognized. The musical parameters are revealed on the following levels: melodic and articulation, metro rhythm and tempo-rhythm, texture-harmonic hearing and dramaturgy of the whole. In order to build a continuous line of the development of the cycle, it is important to realize its semantic connections, correctly evaluate all the structural, functional and genre-style parameters of the composition


Author(s):  
Gina Ramayanti ◽  
Ahmad Nalhadi ◽  
Rio Pujianto

PT. Arwana Nuansa Keramik is one of local tile manufacturer that produce both floor and wall tile products. Based on selling and customer complaint data in 2017 until 2018, there a lot of complaint for wall tile products and didn’t past the selling target each year. So, the aim of this study is to identified customer needs and wants in order to improve the quality of wall tile product PT. Arwana Nuansa Keramik that suit to customer needs with the result that the product can be compete with other competitor. This study using quality function deployment method until quality procedure phase. Quality Function Deployment is a method that concern in increasing the quality of a certain product based on customer needs and wants (Voice of Customer). By customer point of view, a quality is something that must have by the product, for wall tile in particular therefore it used for long life time. Identification of customer needs be obtained by distribute a questionneire to 50 respondents that recognized as a distributor of wall tile PT. Arwana Nuansa Keramik from Gorda until Tambak Area. Result of this study is a matrix that known as House of Quality matrix and contain several characteristics that can be used by PT. Arwana to improve the quality of their wall tile product. The Characteristics that shown by the matrix are strong products, ceramic products that have high quality and use advanced technology.


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