scholarly journals Pendekatan metode Quality Function Deployment sebagai usulan peningkatan kualitas produk keramik dinding

2019 ◽  
Vol 11 (2) ◽  
pp. 184
Author(s):  
Gina Ramayanti ◽  
Ahmad Nalhadi ◽  
Rio Pujianto
Keyword(s):  
Quality Function Deployment ◽  
Life Time ◽  
Wall Tile ◽  
Point Of View ◽  
Advanced Technology ◽  
Quality Function ◽  
Customer Needs ◽  
The Matrix ◽  
Voice Of Customer

PT. Arwana Nuansa Keramik is one of local tile manufacturer that produce both floor and wall tile products. Based on selling and customer complaint data in 2017 until 2018, there a lot of complaint for wall tile products and didn’t past the selling target each year. So, the aim of this study is to identified customer needs and wants in order to improve the quality of wall tile product PT. Arwana Nuansa Keramik that suit to customer needs with the result that the product can be compete with other competitor. This study using quality function deployment method until quality procedure phase. Quality Function Deployment is a method that concern in increasing the quality of a certain product based on customer needs and wants (Voice of Customer). By customer point of view, a quality is something that must have by the product, for wall tile in particular therefore it used for long life time. Identification of customer needs be obtained by distribute a questionneire to 50 respondents that recognized as a distributor of wall tile PT. Arwana Nuansa Keramik from Gorda until Tambak Area. Result of this study is a matrix that known as House of Quality matrix and contain several characteristics that can be used by PT. Arwana to improve the quality of their wall tile product. The Characteristics that shown by the matrix are strong products, ceramic products that have high quality and use advanced technology.

Analisis Kualitas Pelayanan Dengan Penerapan Metode Quality Function Deployment Pada Pasien Unit Rawat Jalan Poliklinik Penyakit Dalam Badan Rumah Sakit Umum Daerah �45� Kuningan

2008 ◽  
Vol 4 (08) ◽  
pp. 36
Author(s):  
Lili Karmela Fitriani Karmela Fitriani
Keyword(s):  
Quality Function Deployment ◽  
Technical Characteristic ◽  
Importance Value ◽  
Quality Function ◽  
The Public ◽  
Water Closet ◽  
Degree Of Satisfaction ◽  
Voice Of Customer ◽  
Level Of Importance

AbstrakThe data of year 2006 show that amount of polyclinic patients care unit of BRSUD�45� Kuningan is the most among other polyclinics. The result of observation and interviews tell that the degree of satisfaction got by the patients is in the level(category) of middle (enough) and the degree of importance is in the level of high (important). The purpose of doing this research is to analyze the quality of service to improve the patients satisfaction using Quality Function Deployment method involving 96 respondents. The data were taken from the result of applying quality Function Deployment method in BRSUD�45� Kuningan tells that the attribute owning the highest level of importance is the competence or the skill of the doctors in handling their works while the attribute owning the lowest level is the availability of the public service facilities such as public phones, televisions, and ATM. The attribute that owns the most satisfaction value is the dressy of the officials while the attribute that owns the least satisfaction value is the comfortable, hygiene water closet. The technical characteristic owning relatively the highest importance value is the standard officers� performance; therefore, such attribute gets the highest attentive priority of technical characteristic (technical response)Keywords : QFD, House of Quality, Voice of Customer, Technical Characteristic, Technical Response

scholarly journals Improving Service of Quality using Quality Function Deployment

2019 ◽  
Vol 4 (2) ◽  
pp. 68
Author(s):  
Ratna Ekasari ◽  
Nurul Aziza ◽  
M Adhi Prasnowo ◽  
Khoirul Hidayat
Keyword(s):  
Customer Satisfaction ◽  
Completion Time ◽  
Quality Function Deployment ◽  
Employee Performance ◽  
Point Of View ◽  
Title Page ◽  
Quality Function ◽  
Services Industry ◽  
Number Of Customers

<div class="page" title="Page 1"><div class="layoutArea"><div class="column"><p><span>AdiTeknik </span><span>is one of the garages in Sidoarjo, East Java, Indonesia, engaged in repairing services industry tools. This garage recently has problems in attracting customers. Prior studies suggest that one of the things that affect the number of customers is customer satisfaction. After listening to complaints from several consumers, consumers said that they are less satisfied with the quality of the garage. This phenomenon become the trigger for us to investigate the customer satisfaction especially on the </span><span>AdiTeknik </span><span>garage. One method that can be used to help companies to improve the quality according to customer point of view is Quality Function Deployment (QFD). We find that there are twelve attributes of the desires and needs of consumers to improve the quality of garage service of </span><span>AdiTeknik. </span><span>Those are the quality of repair, cleanliness and neatness of the garage, complete facilities for customer, employee performance, repair results in accordance with demand, timeliness of completion, the ability to analyze problems, clarity fees and the completion time, warranty repair results, employee friendliness, ease of contacting a workshop, and a willingness to give feedback. </span></p></div></div></div>

scholarly journals Strategi Peningkatan Kualitas Produk Lokal ”Teh Sepang”Menggunakan Metode Quality Function Deployment (Qfd) Di Kabupaten Sumbawa

2017 ◽  
Vol 17 (1) ◽  
Author(s):  
Rahmawati, Sumarlin, Junaidi Efendi
Keyword(s):  
Quality Function Deployment ◽  
Performance Level ◽  
Appropriate Technology ◽  
Data Sampling ◽  
Quality Function ◽  
Local Product ◽  
Quality Product ◽  
Voice Of Customer ◽  
Survey Approach

AbstractTeh Sepang’ is a specialdrink of Sumbawanese people which included basic ingredient from Secang(Sepang)tree(CaesalpiniaSappan L). This research was aimed to know: attributes that becomecustomers’ priority to choose the local product that is tehsepang’.Identifiedthe variablesof techniqueproduction had direct influence in improvement the quality of local product tehsepang’. Analysed how far the quality product performance in customer needs’ and satisfaction. The method of this research wasdescriptive method, by using survey approach. This research was conducted in West Alas District, Sumbawa Regency. A technique of data collection was interview VOC (Voice of Customer) trough questioner. Technique of data sampling waspurposive sampling. The data in this research was analysed by using Quality Function Deployment (QFD).Based on the result of analysed Importance to Customer showed that there were 10 first important level from the customers of tehsepang’ that was; 1) The price appropriate with others attributes, 2) Man-power to produce tehsepang’, 3) The ingredients influence the taste, 4) Products’ Information, 5) Place of production, 6) Products’ Image, 7) The ingredients influence aromatic8) Appropriate technology,9) Compatibility ingredients of production, 10) Contents’ protection (its mean that the pack can use to safe the tea). Whilefrom 10 variables of technique production there were three variables which most influencetowardthe product quality increase that was; mix all of the ingredients into tea pouch, packaging into available tea boxes, and sort out the materials. While the highest customers’satisfaction performance at three sub product attributes included herbal tea with customer satisfaction performance level in the amount of 4.17, sub attribute of the new local product customers’ satisfaction performance level in the amount of 4.57 and sub attribute of appropriate technology with customers’ satisfaction performance level in the amount of 3.87. Keywords: Quality Increase, TehSepang’, Importance to Customer, Quality Function Deployment

scholarly journals Natural Dyes Product Design Using Green Quality Function Deployment II Method To Support Batik Sustainable Production

2018 ◽  
Vol 73 ◽  
pp. 04014
Author(s):  
Dyah Ika Rinawati ◽  
Diana Puspita Sari ◽  
Darminto Pujotomo ◽  
Puji Handayani Kasih
Keyword(s):  
Life Cycle ◽  
Environmental Impact ◽  
Life Cycle Cost ◽  
Quality Function Deployment ◽  
Natural Dyes ◽  
Morinda Citrifolia ◽  
Synthetic Dyes ◽  
Quality Function ◽  
The Matrix ◽  
Voice Of Customer

Using synthetic dyes causes bad impact on the environment. But using natural dyes has several problems such as fade, slight colour variations and takes longer time. In order to solve that problems, it is needed to develop instant natural dyes. This study aims to design instant natural dyes to fulfill needs of batik artisans that having minimal environmental impact as well as having minimal cost. This study use green quality function deployment II method. This study involve voice of customer identification, calculation gap, the determination of characteristic of technical, making the house of quality (HOQ), life cycle assessment (formulation of green house & green the matrix), life cycle cost (formulation of cost house, the preparation of cost the matrix) and concept comparison house (CCH). Based on voice of customer, natural dyes that will be developed is red colour. Red natural dyes extracted from root of Morinda citrifolia and Ceriops candolleana. In this research, there are two alternatives of natural dyes namely powders and liquid natural dyes. The result of this study is powder natural dyes selected because of lower environmental impact and user operational cost.

scholarly journals PENERAPAN METODE QUALITY FUNCTION DEPLOYMENT GUNA MENINGKATKAN KUALITAS PELAYANAN JASA PADA KOPERASI AGRONIAGA INDONESIA SYARI’AH

2014 ◽  
Vol 3 (1) ◽  
Author(s):  
Ahmad Yani
Keyword(s):  
Quality Improvement ◽  
Quality Function Deployment ◽  
Direct Evidence ◽  
Quality Of Services ◽  
House Of Quality ◽  
Quality Function ◽  
Precision And Accuracy ◽  
Voice Of Customer

AhmadYaniPT. Visiland Dharma Sarana Jakarta PusatE-mail: [email protected] research objective was to implement QFD (Quality Function Deployment) to improve the qualityof service on Kanindo Shari’ah. Variables consisted of direct evidence, reliability, responsiveness,assurance, empathy. Phase of the QFD were (1) poll (Voice of Customer), (2) analysis with QFD, (3)the preparation of Quality Houses. Respondents were customers on Kanindo Shari’ah, namely 40customers who were collected by using accidental sampling. The results showed that the improvementin the quality of services performed by observing attributes of interest to the customer. Then, thecustomer satisfaction performance attributes were the most satisfying hospitality and good communication.Competitive satisfaction performance attributes satisfied customer was adequate infrastructure.Goal was the most preferred attribute settle by Kanindo Shari’ah. The highest value on ImprovementRatio was the speed, precision and accuracy of serving customers. Sales point showed a stronglevel of sales. Finally, the analysis of the results obtained planning quality improvement services inthe form of House Of Quality (HOQ)Keywords: Quality function deployment, direct evidence, reliability, responsiveness, assurance, empathy,house of quality

scholarly journals ANALISIS PERBAIKAN KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (STUDI KASUS CAFE XYZ RAWALUMBU)

2020 ◽  
Vol 1 (2) ◽  
pp. 89-100
Author(s):  
Chusnul Chotimah ◽  
Alloysius Vendhi Prasmoro ◽  
Denny Siregar
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Fast Food ◽  
Quality Function Deployment ◽  
House Of Quality ◽  
Quality Function ◽  
Technical Requirements ◽  
The Matrix ◽  
Fast Food Restaurants ◽  
Voice Of Customer

ABSTRACT Culinary business in Bekasi is growing more and more, both cafes or other fast food restaurants. This encourages entrepreneurs, investors to do culinary business. One of the fast food culinary businesses is the XYZ cafe. This study discusses the analysis of service quality in XYZ cafe about voice of customers to increase customer satisfaction at XYZ cafe. The purpose of this study is to determine the priority scale to increase the customers satisfaction based on the voice of customer and know what technical requirements should be given by cafe XYZ to does what customers need . The method used is the QFD, using the matrix house of quality. The results of this study are 15 Voice OF customer attributes that have also been sorted by priority scale of improvement, with the first priority being the taste of delicious and fresh and there are 8 attributes of technical requirements. Keywords: Service Quality, Voice of Customer, customer satisfaction, Quality Function Deployment (QFD), House of Quality

scholarly journals YOGURT PRODUCT DESIGN BY USING QUALITY FUNCTION DEPLOYMENT: A CONCEPTUAL FRAMEWORK

2019 ◽  
Vol 8 (2) ◽  
pp. 133-138
Author(s):  
Arief Rahmawan ◽  
Novia Nur Rosyida
Keyword(s):  
Product Design ◽  
Quality Function Deployment ◽  
Education Institution ◽  
Industrial Technology ◽  
Business Unit ◽  
Quality Function ◽  
Customer Identification ◽  
Voice Of Customer ◽  
The Voice

University of Darussalam Gontor is a higher education institution which has Agro-Industrial Technology Department. As a department with mission to create Moslem technopreneur, student business unit is created as laboratory to produce vary agroindustry products, and yogurt YoFresh is one of their main products. Quality function deployment is one of the most important developed tools to ensure the quality of product and service. As an emerging business unit in agro-industrial technology department, QFD methodology is attempted to propose design characteristic of yogurt and match with voice of customer. This research is proposed to improve the quality and product design of product developed student business unit in Agro-Industrial Technology Department. This research consists of three stages by utilize QFD application, which are: (1) determine the voice of customer (2) determine of technical responses and (3) relationships between both stages. As the beginning, voice of customer identification is paramount as input of QFD application. Furthermore, identifying product characteristic by conducting interview with management of YoFresh is necessary in order to obtain technical response as the sub-matrix of QFD. To complete QFD analysis, relationships between previous stages is analyzed to obtain the score of technical responses. Results from this research will evaluate and give blossom opportunities for innovative agroindustry products. The more variative agroindustry products created, the more insight and experience for students to have. Through business unit, agroindustry department of UNIDA Gontor will successfully deliver the value of moslem technopreneur.

scholarly journals Aplikasi Quality Function Deployment dalam Peningkatan Pelayanan Rawat Inap Kelas III RSUD Dr. Saiful Anwar Malang

2010 ◽  
Vol 1 (2) ◽  
pp. 122
Author(s):  
Sugeng Santoso, Muthma'inah
Keyword(s):  
State Hospital ◽  
Quality Function Deployment ◽  
Quality Function ◽  
Voice Of Customer ◽  
And Function

Dr. Saiful Anwar Malang is a state hospital has done it's job and function, but in 3rd class of paviliun room, the number of patient decrease dramatically. It's concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinitas graphic ang getting a benchmarking for it's competitions

scholarly journals Pengaruh Faktor-Faktor Pelayanan Terhadap Kepuasan Pelanggan pada Wardah Beauty House

Jurnal PASTI ◽  
2020 ◽  
Vol 14 (1) ◽  
Author(s):  
Selamet Riadi ◽  
Hery Nurmansyah ◽  
Farhan Yuzevan
Keyword(s):  
Quality Function Deployment ◽  
Quality Function ◽  
Voice Of Customer

Penelitian ini dilatarbelakangi oleh adanya komplain pelanggan, belum pernahnya diadakan survey kepuasan pelanggan, dan hasil survey pendahuluan kepuasan pelanggan yang masih dapat ditingkatkan lagi. Oleh karena itu dilakukan survey lanjutan dengan metode kuesioner berdasarkan dimensi SERVQUAL. Kemudian atribut yang gapnya relatif besar dijadikan Voice of Customer pada metode Quality Function Deployment. Hasil yang didapat, diketahui bahwa faktor yang menjadi prioritas untuk perbaikan adalah atribut dari dimensi Tangible, Responsiveness, dan beberapa atribut dari dimensi Assurance. Dan untuk upaya improvement yang prioritas pertama adalah pengikutsertaan Beauty Advisor dalam retraining Service.

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