Purpose
– This paper aims to observe that strong policies on employee engagement helped the UK and international payment-systems provider VocaLink to introduce organizational change smoothly and win Investors in People (IiP) gold for its human resource (HR) practices.
Design/methodology/approach
– This paper describes the company’s HR policies and the advantages they bring.
Findings
– The authors explain that to achieve Investors in People gold, the company should exceed the benchmark for a number of assessment categories including: business and people strategies, leadership and management strategies and effectiveness, involvement and empowerment, reward strategies, performance measurement and continuous improvement.
Practical implications
– It is revealed that the company has strong induction programs, listens to feedback and puts a lot of energy into ensuring that leadership across the business is organized in a way that both deliver the corporate message and develop teams.
Social implications
– This paper contends that by offering a great place to work where people can grow and develop, VocaLink can recruit and retain great staff.
Originality/value
– This paper describes an organization where people are enthusiastic about the potential of the business and the opportunity it offers to further improve processes and relationships.